IMPORTANT: This video was made for BWC Kiosk Software version 1.x and was deprecated upon release of version 2.x
This video is for internal support training and includes Troubleshooting information towards the end, beginning at the 15:00 mark.
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Month: February 2023
Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Configuration steps for Network Loss Recording recording:
- Go to the camera’s web page. Under “Event Actions”, check the “Record” option for at least one of the fault action Names.
- Under Analytics, Client the “Action” dropdown and select the Name you just enabled above.
- Ensure a Micro SD card is installed to the camera, then go to the Edge recording section. Format the SD card with vfat from the “SD Card Management” tab.
NOTE: Don’t check the “Encrypt entire contents of the SDcard”
- In “Record Settings”, Check the box for “Enable Event Record” and select the “Record Source” that exacqVision is currently recording. Set the Pre and Post to 10 seconds.
- Under “Offline Record Settings”, set the NVR IP address to which the camera is connected, then set the pre and post-seconds.
- Disconnect and re-connect to the camera in in exacqVision on the “Add IP Cameras” page
- To confirm that the camera is now storing recordings for exacqVision to request, (back in the camera’s web GUI) go to the Event Download tab. Confirm that there is a new file with the appropriate time stamps..
Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection.
Note:Network loss recording will not be triggered on a Server restart only motion can be triggered for this event.
When adding an IP Serial Port, most of the time you will see the Status go to “Connected”
However, the Type “TCP Listener” does not actually connect to the device sending data. We are simply opening up on that port and waiting for any unencrypted data to show up.
Because of this the Status will remain “Connecting” indefinitely. This is the expected behavior.
This also means the Port Status of the Serial Profile will show “Connecting” as well.
This video explains where to change Cloudvue account subscription settings for access control, as well as the differences between the various subscription types so that Cloudvue Partners, dealers, and integrators will know which ones their clients will need.
Cloudvue hosted access control offers your sites options for hardware installation, but there are also different subscription types you may want to know about so you are prepared when discussing with your Cloudvue Partner, dealer, or integrator. This video explains where to view your Subscription settings as well as the features each subscription type provides.
Description
LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA.
Product
- MegaRAID
- LSI Storage Authority (LSA)
Steps to Reproduce
- Launch LSA from the desktop
- Enter the administrators username and password
Expected Results
- Login is successful and the LSI Storage Authority Landing Page is displayed
Actual Results
- Login fails with Error Code 49: Invalid Credentials
Solution
LSA fully supports English OS only.If you are using native German, French or Spanish OS, you need to edit the LSA.conf file and translate “Administrators” to your native language.
Resolve Error Code 49: Invalid Credentials with the following steps:
- Stop the exacqVision Server Service
- Stop the LSAService Service
- Edit LSA config file (LSA.conf)
- C:\Program Files(x86)\LSI\LSIStorageAuthority\conf\LSA.conf
- Locate this line: full_access_groups = Administrators
- Depending on the OS language change the key word Administrators to Administrateurs (French) Administratoren (German) or Administradores (Spanish)
- French
- full_access_groups = Administrateurs
- German
- full_access_groups = Administratoren
- Spanish
- full_access_groups = Administradores
- Russian
- full_access_groups = Администраторы or Administratory
- French
- Save the changes
- Start the LSAService Service
- Start exacqVision Server Service
Source: Broadcom Knowledge Base Article 1211236746276
Error-Code-49-Invalid-Credentials-when-trying-to-login-to-LSA-management-software.pdfDescription:
Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page
The name of the camera is changing to AVCoster-Contera
Resolution:
The fix for the issue has been implemented on Version 22.12.115
you can download the Server from the links below
Windows 64bit
Ubuntu 64bit
Windows 32bit
Ubuntu 32bit
Description
Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live.
Product
exacqVision Server v22.09 and 22.12
Steps to Reproduce
- exacqVision Client > Configuration > Users
- select an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled
- Close and re-open the client, logging in using the customrole user
- Select an analog PTZ camera in Live
- Right click and select Create PTZ Preset
- Enter a Preset Name, click OK
- Again Right Click on the Live Image
- Select PTZ
Expected Results
- The PTZ preset just created is listed and available for selection
Actual Results
- The PTZ preset just created is not listed
Solution
exacqVision Server build 22.12.739702.0 is available and the fix will be included in exacqVision Server 23.03
See AES-220 for additional details
Description
When you activate the soft trigger on the thin client it stays on for about 10 seconds then turns off and on again automatically.
Product
- exacqVision WebServer / Thin Client
Version
Issue was confirmed on 21.12 and 22.09, but may exist on other versions.
Solution
This will be resolved in version 23.03 of the web service
AES-217