Categories
exacqVision Enterprise

Corrupted Failover group causing EM to drop servers

Issue

When running EM version 22.09 or lower if you see your servers constantly connecting and then disconnecting, please check the EM logs specifically the importer log you should find something similar to this log..

[02/Dec/2022 09:52:52] WARNING [MainProcess:6016,Thread-1:8532,importer.py:292] FailoverProcess died unexpectedly
[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:575] Shutting down brain.
[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:444] Cleaning up importer resources
[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:478] Allowing sub-processes to shutdown’

The failover process is dying constantly which is killing the importer, if you check your failover groups the issue would show as “data restore pending” if you aren’t able to abandon the data please delete the failover group via EM shell.

Product

  • exacqVision Enterprise Manager version 22.09 or lower

Solution

Abandon data from corrupted failover group or delete failover group via EM shell