Year: 2022

Local security policy will cause client-side Kerberos failure

Description  A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product  Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce  Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results  single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure

Psmove may get frozen on windows machine

*** INTERNAL USE *** Description  When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product  Any ExacqVision NVR running… Continue reading Psmove may get frozen on windows machine

MAC OSX Clients Will Show a Cropped View of Cameras

Description  When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.2. The image will… Continue reading MAC OSX Clients Will Show a Cropped View of Cameras

Steps to handle Protego cameras without #transport=rtsp

Description  Steps to handle Protego cameras without #transport=rtsp Product  Expected Results  Camera connects normally without any issues. Actual Results  Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution

Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher

Description  If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name ‘lastSaveOrUpdate’. (207)… Continue reading Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher

FEATURE ENHANCEMENT REQUESTS

This is for New Feature Enhancements being submitted to Engineering Via a Jira Enhancement ticket. Once submitted to Engineering we would like to add the information for the case/ticket/date/ and description of the enhancement to be tracked. Go to : https://apps.jci.com/:x:/r/sites/ExacqTechSupport-L2toL3/Shared%20Documents/L2%20to%20L3/Feature%20Enhancement%20Requests/Feature%20Request%20Logging.xlsx?d=wd5752277537b45e2913668299664ed1f&csf=1&web=1&e=shZZeS

‘Recording Not Possible’ Status on ExacqVision Edge Illustra

Description The status of the storage page is showing “Recording Not Possible” on ExacqVision Edge for some Illustra cameras.  This is a result of SD encryption mode being enabled on the camera.    Products Steps to Reproduce  Install the Edge software on the camera, and then try to record video to the SD card.  Expected… Continue reading ‘Recording Not Possible’ Status on ExacqVision Edge Illustra

Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Description  If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product  Steps to Reproduce  Go to Event Monitoring and set the rule up. Expected Results  The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Internal SATA Drives Show up as Removeable Media

Description In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar.  Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive). Products Windows 10Windows 7 Enterprise Expected Results The SSD/SATA Drive shows as a Disk… Continue reading Internal SATA Drives Show up as Removeable Media