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Exacq Server is not booting after the windows update reboot.

Description

-When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard “ASRock H110E1” with Firmware version 1.50

Solution

The Motherboard BIOS Firmware needs to be updated to version 1.60A

The instructions to update the Firmware will be found on KB 12490

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Holis camera is not recording motion

Description 

Holis cameras are not recording on Motion when connected to exacqVision server version 22.09 and earlier.

Solution

Update the exacqVision Server to version 22.12.0 or higher to fix the motion issue.

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