Cloudvue Custom View Users

Description  A Cloudvue Custom View User is one which has not been assigned to any devices only to views. They are used to allow viewing rights such as live or view only to devices while not giving access to a device’s settings. If an existing Custom View User is removed from all views they will… Continue reading Cloudvue Custom View Users

Cloudvue Custom Views

Description  Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well. Product  CloudvueCloudvue Mobile App Solution Creating a View and Assigning Users Login to Cloudvue as an AdministratorOn the… Continue reading Cloudvue Custom Views

Installing Cloudvue Access App

Description  Instructions for installing the Cloudvue Access app for both Android and Apple devices. Product  Solution Android iOS Verify The Device Once Installed you must first verify your mobile device before being able to control devices

2022-12 September Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training

How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to

Description  If any customer is wanting to set up an event to trip when selecting 2 associations on live view to trigger a light to alert employees they are being listened in on. Product USBDIO Module: Steps to Reproduce  The task was to create a live view association as well as a trigger to turn… Continue reading How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to

EM failover is not moving the security integration list to the spare server.

Description  When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product  ExacqVision Server 32bit Steps to Reproduce  Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description  If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product  Steps to Reproduce  Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results  Actual Results  It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Geovision – Onvif Not Triggering Motion

Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin.  IP camera database indicates motion is supported  for the GV-TBL8810 Product  exacqVision Server 22.09Onvif Plugin  (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce  Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results  Motion is triggered Actual Results … Continue reading Geovision – Onvif Not Triggering Motion

Understanding and Using Partner Codes

Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes