Month: December 2022

Understanding and Using Partner Codes

Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.
and Cloudvue Gateways) under certain owners or a managers.

Add a Partner Code to a Device

Log into Cloudvue Enterprise Manager and find the selected device:

Click on EDIT DEVICE and enter the partner code then click on SUBMIT:

At this point, any user who is an administrator or manager of that Partner Code will
have access to manage those devices as well as run reports.

Add a Sub Partner Code to the System

In certain circumstances, a Sub Partner Code is required. For example, a partner code
might be XYZ Company and there is a need for sub partner codes for a group of
locations which might be based on a geographic area such as East, West, North and
South. So an administrator with XYZ company will be able to manage all the devices,
whereas an administrator with XYZ Company who is only given permission to work
with devices registered with the West sub partner code, would only be able to
manage and run reports on those devices.
Click on the + sign in the menu, then select ADD PARTNER:

Enter the existing PARENT PARTNER CODE in the appropriate field. Enter the new
SUB PARTNER CODE (some people use a Company or Company Division Name here)
in the appropriate field. Optionally, if you enter a PARTNER SECRET CODE, this will
require anyone who creates a user with access to that code to have this secret code to
do so. This prevents the creation of unauthorized administrators. Click SUBMIT to add
this new SUB PARTNER CODE.

Note that you can create unlimited Partner and Sub Partner Code levels. For
example, you can have XYZ Company, Geographic Region, and Group levels of
partner and sub partner codes.

Add a Sub Partner Code to a Device

Log into Tyco Cloud Enterprise Manager and find the selected
device:

Click on EDIT DEVICE and enter the sub partner code then click on SUBMIT:

At this point, any user who is an administrator or manager of that Sub Partner Code
will have access to manage those devices as well as run reports.

Add Staff to Manage Partner Code Devices

Click on the + sign in the menu, then select ADD STAFF:

Enter the FIRST and LAST NAME of the staff as well as EMAIL and MOBILE PHONE
number. Enter and confirm the staff’s PASSWORD.
Select a ROLE for this staff user. Here are the available roles and their associated
permission:

Global Admin
Full administrative access
Can create Staff users of equal or lower role
Can create Sub Partner Codes
Can Create Users
Release Management on per device basis

Partner Admin
Can Create Users
Cannot create Staff users
Cannot create Partner Codes
Can Create Users
Release Management on per device basis

Support Specialist
Cannot create Staff users
Cannot create new Partners
Cannot create Users
No access to Enable/Disable Device, Factory Reset
Have access to tunneling
Release Management on per device basis
Read-only access to Subscriptions
No access to Subscription Reports
No other permissions available

Report Analyst
Subscription Reports
Read-only access to Subscriptions
No other permissions available
GLOBAL ADMIN has complete control of all devices with that PARTNER CODE or any
SUB PARTNER CODE. PARTNER ADMIN has ability to add PARTNER CODES and
STAFF. REPORT ANALYST can only run reports on devices and subscriptions.
SUPPORT SPECIALIST has no ability to create users or staff for any device, but full
permissions

Enter the Partner Code (or Sub Partner Code):

For added security, check TWO FACTOR AUTHENTICATION, this will require
password and mobile phone supplied code for access.
Select RESET PASSWORD and ACCEPT END USER LICENSE AGREEMENT AND
TERMS OF SERVICE to force the new Staff User to change their password and accept
terms.