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Support exacqVision Client exacqVision Server

Local security policy will cause client-side Kerberos failure

Description 

A local security policy set from the domain controller causes client-Kerberos failure on client machines.

Product 

Any ExacqVision NVR

Any client machines or third-party client machines

Steps to Reproduce 

  • Integrate NVR to your domain controller using LDAP
  • Use single sign on to authenticate on client machine

Expected Results 

single sign on succeeds and you are successfully logged in

Actual Results 

single sign on fails and you get client-side Kerberos failure

Solution

You will need to grab the support diagnostics from the client machine

You will need to look into the client logs

You will need to look for log stating SSPI error: SEC_E_KDC_UNKNOWN_ETYPE (The encryption type requested is not supported by the KDC).

The local security policy on the DC and client machine network security: configure encryption types allowed for kerberos needs to have RC4_HMAC_MD5 enabled along with Future encryption types , AES256_HMAC_SHA1, and AES128_HMAC_SHA1