*** INTERNAL USE *** If you are unable to login to the ExacqVision software and need to reset the password, perform the following: WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out. Windows OS 1. Visit the following page and download the server version you need.https://www.exacq.com/reseller/legacy/?file=Legacy/index.html2. On a… Continue reading Exacq Client Username/Password Reset
Month: October 2022
Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Description When using the Immervision dewarper on the Sony SNC-HM662 jagged edges will appear in the live view of the camera. Product Any ExacqVision NVR Steps to Reproduce Expected Results You are able to utilize DPTZ with no issues Actual Results Jagged edges appear around the camera’s view Solution The issue resides on the third… Continue reading Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Local security policy will cause client-side Kerberos failure
Description A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure
Psmove may get frozen on windows machine
*** INTERNAL USE *** Description When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product Any ExacqVision NVR running… Continue reading Psmove may get frozen on windows machine
MAC OSX Clients Will Show a Cropped View of Cameras
Description When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.2. The image will… Continue reading MAC OSX Clients Will Show a Cropped View of Cameras
Steps to handle Protego cameras without #transport=rtsp
Description Steps to handle Protego cameras without #transport=rtsp Product Expected Results Camera connects normally without any issues. Actual Results Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution
Using NT authentication when connecting to MSSQL database
ExacqVision currently doesn’t support NT authentication when validating credentials to a MSSQL database (Enterprise Manager), we require to use SQL server authentication. A feature enhancement ticket has been submitted for NT authentication.
Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher
Description If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name ‘lastSaveOrUpdate’. (207)… Continue reading Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher
FEATURE ENHANCEMENT REQUESTS
This is for New Feature Enhancements being submitted to Engineering Via a Jira Enhancement ticket. Once submitted to Engineering we would like to add the information for the case/ticket/date/ and description of the enhancement to be tracked. Go to : https://apps.jci.com/:x:/r/sites/ExacqTechSupport-L2toL3/Shared%20Documents/L2%20to%20L3/Feature%20Enhancement%20Requests/Feature%20Request%20Logging.xlsx?d=wd5752277537b45e2913668299664ed1f&csf=1&web=1&e=shZZeS
‘Recording Not Possible’ Status on ExacqVision Edge Illustra
Description The status of the storage page is showing “Recording Not Possible” on ExacqVision Edge for some Illustra cameras. This is a result of SD encryption mode being enabled on the camera. Products Steps to Reproduce Install the Edge software on the camera, and then try to record video to the SD card. Expected… Continue reading ‘Recording Not Possible’ Status on ExacqVision Edge Illustra