2022-09 September Quarterly Release Training

*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training

Audit Trail Documentation

*** INTERNAL USE *** Description  This document contains information on the data in the audit trail alongside the plugin IDs Product  Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation

Using PSchange to rename files on a remote archive server (Windows)

*** INTERNAL USE *** Description  Instructions for how to use PSchange tool in order to manipulate files located on a remote archive server. This guide is for running the tool on a windows OS although it can still manipulate files stored on a linux archive server. Product  PSchange.exe Steps net use /delete P:

Client Settings File Location

Windows 7/10:  C:\Users\%username%\AppData\Roaming\edvrclient\edvrclient.xmlWindows XP:  C:\Documents and Settings\%username%\edvrclient.xmlUbuntu:  ~/.edvrclient.dir/edvrclient.xmlMac:  /Users/%username%/Library/Application Support/edvrclient/edvrclient.xml Replace %username% with the user account name. <br> Each operating system user account maintains separate settings for its exacqVision Client. The settings stored include usernames, passwords, and network addresses required for exacqVision Client to access exacqVision Servers, as well as settings configured on the Client… Continue reading Client Settings File Location

Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

Sunell camera not taking transport option/dropping connection

Title Sunell camera not taking transport option/dropping connection. Description  Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect. Product  Exacq Sever Steps to Reproduce Connect the camera to ExacqConnection will drop after a few seconds. Expected Results  Camera stays connected. Actual Results  Camera disconnects after a few… Continue reading Sunell camera not taking transport option/dropping connection

Log Reference Template

Actual log example (Title of KB and first line should match) Description Describe Notes Notes, suggestions, KB’s, examples, etc… REMOVE THIS SECTION Categories Selections:Exclude from Global SearchCategories__Products____%product%Logs__Plugin____%plugin% (use ‘GerericCameraPI’ for things that apply to all/many camera plugins__Log Level%loglevel%Tags are optional but we may use the Internal/Level2/Guest in the future to hide some from public

The processing loop has taken too long *** times. The longest time was ***ms for *** passes.

The processing loop has taken too long *** times. The longest time was ***ms for *** passes. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate… Continue reading The processing loop has taken too long *** times. The longest time was ***ms for *** passes.

The processing loop performed *** passes and took ***ms to process the data.

The processing loop performed *** passes and took ***ms to process the data. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate that the CPU is… Continue reading The processing loop performed *** passes and took ***ms to process the data.