The Log Reference can be accessed using the “Logs” menu item on the Exacq Support Portal. Legend Since logs are generated using many different variables, use the following to interpret. | (Pipe) is used for “OR” *** Three asterisks represent a Wildcard %1,%2,%3… These are Variables explained in the description Do NOT paste an entire… Continue reading Log Reference
Month: August 2022
Can the Web Server run on an Exacq NVR
Yes, All of the NVR’s we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example… Continue reading Can the Web Server run on an Exacq NVR
Samsung S22 Android App login Button
Description The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. Product Steps to Reproduce Expected Results The user is logged into the server successfully Actual Results The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button
SSA Subscription Expiration Indicator
Title SSA Subscription Expiration Indicator Description When the license expires for an exacqVision Server, the software continues to function, and you will see an Indicator letting you know that your SSA (Software Subscription Agreement) has expired. By default, any user with a user role of ‘Full Admin’ or ‘Power User’ will see this indicator. Product … Continue reading SSA Subscription Expiration Indicator
Axis Cameras using HTTPS With a Hostname
Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Steps to Reproduce In the exacqVision Client: Go to Add IP Cameras. In the Hostname/IP Address field,… Continue reading Axis Cameras using HTTPS With a Hostname
Removing MegaRAID Storage Manager(MSM)
Description MegaRAID Storage Manager (MSM) has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228). It is possible that MSM was installed on your exacqVision NVR even though a RAID controller card is not present. If that is the case MSM can… Continue reading Removing MegaRAID Storage Manager(MSM)
A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page
Issue:- A-series Desktop unit is rebooting and stuck on the BIOS password page, And when checking in the BIOS, the system drive will be missing and needs to reboot to boot up to windows. Resolution:- There is an issue confirmed by the manufacturer that the new sound card that has been added to the A-Series… Continue reading A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page
M-Series Embedded exacqVision Client Differences
Description The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine. Product Embedded exacqVision ClientexacqVision M-Series Solution Important: These differences only apply to the exacqVision Client running on the M-Series itself! If you… Continue reading M-Series Embedded exacqVision Client Differences
exacqVision Enterprise Manager Spare shows status of Failover Locked
Description An ownership issue between EM and a protected server will often result in the status of the spare and protected server showing “Failover Locked”. Product exacqVision Enterprise Manager Steps to Reproduce From the exacqVision Enterprise Manager dashboard select Failover GroupsClick on the Name of the Failover Group Expected Results Spare shows a status of… Continue reading exacqVision Enterprise Manager Spare shows status of Failover Locked
CCure Integration Incorrectly Limited to 256 Devices
Description Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations. Product Server 22.06 Steps to Reproduce Update server to 22.06 Go to the integration under Add Security Integrations. Select the integration and notice the amount of devices allowed.For this Example there are no devices connected to the… Continue reading CCure Integration Incorrectly Limited to 256 Devices