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Video Library Configuration exacqVision Enterprise Categories Products

Enterprise Manager Failover

Enable automatic system failover to prevent loss in recording when an ExacqVision server loses network connectivity or is brought down for maintenance.

Learn how to create a failover group for automated failover, perform a manually triggered failover, and how to failback to the original state.

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Video Library Demo Categories Products exacqVision Hardware

Troubleshooting Camera Connections

Get an insight to several common steps to take to troubleshoot connectivity problems with IP cameras.

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Video Library Configuration exacqVision Client Categories Products

Notifications

Configure email servers and email notifications to send notifications when events occur. This video shows how to add your mail server (SMTP) and how to configure message profiles. Use these profiles with Event Linking to automate sending messages to users.

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exacqVision Server Products

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description 

After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.

Product 

Camera models:

  • QNP-6230 PTZ
  • QNP-6230H PTZ

Firmware:

  • fw 1.40.02_20191031
  • fw 1.40.03_20201203_R410

Steps to Reproduce 

Have the camera setting on the home preset.

  1. Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
  1. Motion stops working in the cameras gui.
  2. Go to client and edit any motion window settings.
  3. Motion will resume in the cameras gui.
  4. Note if on a tour- this will also be affected by the movement of the presets.

Expected Results 

PTZ tours or presets should work after the camera moves to the new preset location.

Actual Results 

The camera stops detecting motion events after a preset is selected and the camera has moved.

Solution

Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.

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Categories
Knowledge Support exacqVision Enterprise Support Categories

Dynamic DNS Request Error 776

Description 

When setting up the Dynamic DNS feature on exacqISP, integrators with a “Shared” host type utilize multitenancy resulting in EM returning an incorrect domain name which causes error 776.

Product 

  • Integrator Service Portal

Steps to Reproduce 

  • Access https://admin.exacq.net
  • Filter by CID
  • Login to the customers Integrator Service Portal URL, https://CID.exacq.net/accounts/login/?next=/ where CID is the customers ID found in the previous steps
  • Dashboard > Servers
  • Locate and access the desired server
  • Edit the server and check the Enable Dynamic DNS box
  • The provider should defaulted to exacq.io
  • The hostname will default to the name of the server but can be changed if desired
  • Select Apply

Expected Results 

  • the settings will be saved, and the Dynamic DNS service enabled

Actual Results 

  • An error message will appear similar to the one below
  • Also notice that the domain name does not match that of the customers Integrator Service Portal instance.
  • Expected slo003 but EM returned ele062

Solution

This is a result of the Host Type for a given Instance being “Shared” vs “Dedicated”.  Customers with a Host Type of “Shared” cannot use the Dynamic DNS feature whereas those with a Host Type of “Dedicated” can. This has to do with multitenancy for shared instances. Currently there is no workaround and new integrators will by default have a shared host type.

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Knowledge Support Support exacqVision Server Categories Products

Replacing a Drive in Ubuntu 20.04 or later, Using GParted (Legacy)

This procedure is applicable to replacing the primary hard drive of a Linux-based exacqVision system. It assumes that the operating device is installed to an on-board flash device. Do NOT use this procedure when simply adding a drive to a system.

  1. Run GParted from System, Administration, GParted. Select the empty hard drive from the drop-down list in the top-right corner. Note that the drive is unallocated, which indicates that you have selected the correct hard drive. Select Create Partition Table from the Device menu.


  2. Select gpt from the Select New Partition Table Type drop-down list. Click Apply.


  3. Right-click in the unallocated space and select New to open the Create New Partition window. Select 20000 (or more) in the New Size (MiB) box. Select linux-swap in the File System drop-down list. In the Label field, type swap. Click Add.


  4. Right-click the unallocated space and select New to open the Create New Partition window. Select 10000 (or more) in the New Size (MiB) box. Select ext4 in the File System drop-down list. In the Label field, type /mnt/export. Click Add.


  5. Right-click the unallocated space and select New to open the Create New Partition window. Select the highest available number in the Set New Size (MiB) box. Make sure Free Space Preceding and Free Space Following are both zero. Select ext4 in the File System drop-down list. In the Label field, type /mnt/edvr/1. Click Add.


  6. Click the green checkmark and then click Apply. Wait for the operations to complete.
  7. Open a Terminal window by selecting ApplicationsAccessories, and then Terminal. Enter the following command:

    sudo gedit /etc/fstab
  8. Add the following lines to the end of the fstab file:

    LABEL=swap none swap sw 0 0
    tmpfs /tmp tmpfs defaults,size=10g 0 0
    tmpfs /var/tmp tmpfs defaults
    LABEL=/mnt/export /mnt/export ext4 relatime,errors=remount-ro 0 0
    LABEL=/mnt/edvr/1 /mnt/edvr/1 ext4 relatime,errors=remount-ro 0 0


  9. In the terminal window, enter the following commands.

    sudo /etc/init.d/edvrserver stop
    sudo udevadm trigger

    sudo mount -a

    To create your export directories and change ownership:
    Note: in the following commands both “admin” and “user” should be changed to the relevant account names for the machine having issues.

    sudo mkdir /mnt/export/admin
    sudo mkdir /mnt/export/user
    sudo chown admin /mnt/export/admin
    sudo chown user /mnt/export/user
    sudo /etc/init.d/edvrserver start
  10. In a Terminal window, enter the following commands:
    Note: in the following commands both “admin” and “user” should be changed to the relevant account names for the machine having issues.

    sudo rm -r /home/admin/exacqVision\ Files
    sudo rm -r /home/user/exacqVision\ Files
    sudo ln -s /mnt/export/admin /home/admin/exacqVision\ Files
    sudo ln -s /mnt/export/user /home/user/exacqVision\ Files
  11. Run exacqVision Client and check the Storage configuration. You should see the new drive in the list of attached storage devices

Categories
Knowledge Support Support exacqVision Server Categories Products

Expected recording retention does not match actual/estimated recording retention

Description 

The expected recording retention time, calculated prior to system selection and purchase, does not match actual/estimated recording time, causing stored footage to expire sooner than expected.

Product 

  • exacqVision Server

Expected Results 

Example: The server will be able to store 30 days worth of footage.

Actual Results 

Example: The server will not be able to store 30 days worth of footage.

Solution

Firstly, be sure the current camera recording settings and bitrates match those used in your system’s configuration calculations prior to purchasing the system.

Second, compare the maximum bitrate and the current bitrate. If the current bitrate is well below the max bitrate then the issue doesn’t lie with the bitrate/quality settings. If however the current bitrate is constantly hitting the maximum bitrate limit then it is related to this issue.

To resolve this high bitrate issue you can try dropping the bitrate to a lower amount, adjusting the framerate so less images are captured per second. Consider dropping the quality of the footage if applicable and reducing the resolution of the captured footage. This will allow the server to store the required quota of footage.

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Categories
Knowledge Support exacqVision Enterprise Support Categories Products

EM not showing camera names and other information

Description 

When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users.

Product 

Enterprise Manager 22.03

Steps to Reproduce 

  • Add Server to EM
  • Go to Cameras

Expected Results 

All cameras are displayed with all information.

Actual Results 

Camera name and address are missing.

Solution

This a sync issue with EM and the server please upgrade to 22.06 to resolve this issue.

Categories
Knowledge Support Support Categories exacqVision Hardware

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Description 

The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards.

Product 

  • Asrock C236M WS Motherboard

Instructions

  • Download the C236MWS3.12E flash file HERE
  • Format a 32MB or larger USB key as FAT32
  • Copy the flash file to the root of the USB key
  • Plug the USB key into the NVR and restart the machine
  • On Boot, after the MegaRAID initializes (if applicable) and prior to the operating system loading press the Delete key “Del” to enter BIOS setup
  • When prompted enter the BIOS password “admin256” and press “Enter”. 
  • On the Main tab check the current BIOS version, listed as UEFI Version
  • If the version is L3.12E or higher a BIOS update is not required.
  • To update the BIOS, select the Advance tab, highlight Instant Flash, and Enter.  
  • Instant Flash will automatically detect all devices and only list those BIOS versions which are suitable for your motherboard, select the suitable BIOS version and press ENTER to  flash.
  • The BIOS update should progress
  • Please DO NOT power off during BIOS update.
  • After update success completes, press Enter to reboot system
  • The server will power cycle several times, press [F2] or [Del] to enter the BIOS setup utility.
  • On the Main tab verify the new version “L3.12E”
  • Verify the date and time are correct
  • Press F10 to exit BIOS and restart the machine.

Note:

In the event the BIOS password “admin256” fails after Instant Flash perform the following steps

  • Power the server off
  • Turn the individual power supplies off and remove the power cords
  • Disconnect the CMOS battery
  • Hold the power button on for a few seconds to discharge any residual power
  • Reconnect the CMOS battery
  • Reconnect the power cords and power the unit on

Traditionally systems with MegaRAID controller cards would display initialization information along with the option to enter the MegaRAID BIOS when a system is first booted.  After updating the BIOS this will no longer be the case, the MegaRAID BIOS is accessible through BIOS Setup on the Advanced tab.  If desired the older behavior can be restored by enabling CSM  “Compatibility Support Module” Parameter on the Boot tab.

Resources

ASRock BIOS Update Procedure Locally (Instant Flash) Instructions With Screenshots   https://www.asrockrack.com/support/faq.asp#InstantFlash

SEG BIOS Update Instructions

Categories
Knowledge Support Support exacqVision Enterprise

Installing exacqVision Enterprise Manager on Windows Server Core

Description 

Microsoft provides customers a choose of Server Core or Server with Desktop Experience. Choosing either Microsoft Windows 2019 or 2022 Server Core results in EM being inoperable when installed.  

Product 

  • exacqVision Enterprise Manager
  • Microsoft Server 2019 Core
  • Microsoft Server 2022 Core

Steps to Reproduce 

Install exacqVision Enterprise Manager on a machine running either Microsoft Windows 2019 or 2022 Server Core

Expected Results 

exacqVision Enterprise Manager installs and runs normally

Actual Results 

  • exacqVision Enterprise Manager is inoperable
  • No errors reported during install
  • The dashboard is not accessible via a web browser
  • Further inspection shows the following services are not present
  • enterprise-importer, enterprise-sendemail and enterprise-datarolloff

Solution

When installing  Windows Server, you have the option between Server Core or Server with Desktop Experience.  If you intend to run exacqVision Enterprise Manager, you must choose Server with Desktop Experience.  This has been confirmed on both Windows Server 2019 and Server 2022 Core installs. 

We have observed EM successfully installed and running on Windows Server 2019 Standard with Desktop Experience and If you are looking for a headless server solution, we recommend Ubuntu Server. 

See the following site for additional information on Server Core vs Server with Desktop Experience.