Enterprise Manager Failover

Enable automatic system failover to prevent loss in recording when an ExacqVision server loses network connectivity or is brought down for maintenance. Learn how to create a failover group for automated failover, perform a manually triggered failover, and how to failback to the original state.

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description  After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product  Camera models: Firmware: Steps to Reproduce  Have the camera setting on the home preset. Expected Results  PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Dynamic DNS Request Error 776

Description  When setting up the Dynamic DNS feature on exacqISP, integrators with a “Shared” host type utilize multitenancy resulting in EM returning an incorrect domain name which causes error 776. Product  Integrator Service Portal Steps to Reproduce  Access https://admin.exacq.netFilter by CIDLogin to the customers Integrator Service Portal URL, https://CID.exacq.net/accounts/login/?next=/ where CID is the customers ID… Continue reading Dynamic DNS Request Error 776

Replacing a Drive in Ubuntu 20.04 or later, Using GParted (Legacy)

This procedure is applicable to replacing the primary hard drive of a Linux-based exacqVision system. It assumes that the operating device is installed to an on-board flash device. Do NOT use this procedure when simply adding a drive to a system.

Expected recording retention does not match actual/estimated recording retention

Description  The expected recording retention time, calculated prior to system selection and purchase, does not match actual/estimated recording time, causing stored footage to expire sooner than expected. Product  Expected Results  Example: The server will be able to store 30 days worth of footage. Actual Results  Example: The server will not be able to store 30… Continue reading Expected recording retention does not match actual/estimated recording retention

EM not showing camera names and other information

Description  When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users. Product  Enterprise Manager 22.03 Steps to Reproduce  Add Server to EM Go to Cameras Expected Results  All cameras are displayed with all information. Actual… Continue reading EM not showing camera names and other information

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Description  The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards. Product  Asrock C236M WS Motherboard Instructions Download the C236MWS3.12E flash file HEREFormat a 32MB or larger USB key as FAT32Copy the flash file to the root of the USB keyPlug the USB key into the NVR and restart… Continue reading Updating the BIOS on Systems with ASRock C236M WS Motherboards

Installing exacqVision Enterprise Manager on Windows Server Core

Description  Microsoft provides customers a choose of Server Core or Server with Desktop Experience. Choosing either Microsoft Windows 2019 or 2022 Server Core results in EM being inoperable when installed.   Product  exacqVision Enterprise ManagerMicrosoft Server 2019 CoreMicrosoft Server 2022 Core Steps to Reproduce  Install exacqVision Enterprise Manager on a machine running either Microsoft Windows… Continue reading Installing exacqVision Enterprise Manager on Windows Server Core