Categories
Exclude from Global Search Knowledge Support Log Level Warning Support AxisPI exacqVision Server Categories Products Logs

Request was denied by the device. Make sure the correct credentials have been entered

Request was denied by the device. Make sure the correct credentials have been entered

Description

With Axis firmware 5.70 and later with encryption mode enabled, an Axis device could take up to five minutes (the default setting for IP reconnection in exacqVision) to start streaming.

Notes

Workaround: Wait for the IP reconnection period to elapse before connecting, or reduce the IP Reconnection setting to a shorter period on the exacqVision System page (Network tab).