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Knowledge Support Support exacqVision Enterprise

Installing exacqVision Enterprise Manager on Windows Server Core

Description 

Microsoft provides customers a choose of Server Core or Server with Desktop Experience. Choosing either Microsoft Windows 2019 or 2022 Server Core results in EM being inoperable when installed.  

Product 

  • exacqVision Enterprise Manager
  • Microsoft Server 2019 Core
  • Microsoft Server 2022 Core

Steps to Reproduce 

Install exacqVision Enterprise Manager on a machine running either Microsoft Windows 2019 or 2022 Server Core

Expected Results 

exacqVision Enterprise Manager installs and runs normally

Actual Results 

  • exacqVision Enterprise Manager is inoperable
  • No errors reported during install
  • The dashboard is not accessible via a web browser
  • Further inspection shows the following services are not present
  • enterprise-importer, enterprise-sendemail and enterprise-datarolloff

Solution

When installing  Windows Server, you have the option between Server Core or Server with Desktop Experience.  If you intend to run exacqVision Enterprise Manager, you must choose Server with Desktop Experience.  This has been confirmed on both Windows Server 2019 and Server 2022 Core installs. 

We have observed EM successfully installed and running on Windows Server 2019 Standard with Desktop Experience and If you are looking for a headless server solution, we recommend Ubuntu Server. 

See the following site for additional information on Server Core vs Server with Desktop Experience.