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Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs Illustra3PI

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.

Description

7 means failed to connect to host or proxy Can’t connect via HTTPS

Notes

Has to change the connection type to HTTP instead of HTTPS

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs UpdatePI

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’

Description

Can’t update the Exacq edge server because can’t resolve the host ‘cdnpublic.exacq.com’ The DNS was not assigned to the camera

Notes

After assigning the DNS to the camera it begins to update the SW

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

LDAP: Found keytab with SPN EDVR/%1 so no need to query server.

LDAP: Found keytab with SPN EDVR/%1 so no need to query server.

Description

%1 – This will likely be the Serial number or the MAC address of the Server.%BR%
Directory services found a keytab file containing an SPN so will not query AD for the SPN but use the SPN found in the keytab.

Notes

Linux only. %BR%
Can be problematic if the SPN in the keytab doesn’t exist. %BR%
This can happen when legacy setup used on the server with Centrify. Use ktutil interactive shell to list with “list” and remove with “delete_entry %slot%”

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Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 55

Profile description: %1. Notification attempt return code= 55

Description

%1 = The name of the Email Message Profile. %BR%This is caused by missing data from compliance with RFC5321. This will cause failure with some SMTP servers, but not others, depending on how they accommodate the message.

Notes

Option 1: If license subscription allows, update exacqVision Server version to 8.8 or higher. %BR%Option 2: If license subscription does not allow update to 8.8 or higher, use an alternative Email/SMTP server.

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Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs Core

available system memory ok, not throttling video

available system memory ok, not throttling video

Description

After a system throttles, video is no longer recorded. Once the RAM usage goes back under 50%, this log indicates that recording has recovered.

Categories
Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs Core

available system memory is low, throttling video

available system memory is low, throttling video

Description

In scenarios where the storage volume cannot keep up with the amount of data being recorded, video is buffered in memory in hopes that the storage volume can eventually catch up. This log indicates that 50% of the available RAM has been utilized. Once this log occurs, video is no longer being recorded.

Notes

If the system does catch back up and goes under 50% RAM usage, you’ll see ‘available system memory ok, not throttling video’.

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Knowledge Support Exclude from Global Search Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

Client 10.0.6.77:44976 disconnected.

Client 10.0.6.77:44976 disconnected.

Description

A Client has unchecked this Server on the “Add Systems” page.

Notes

This is a normal message.

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Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

Made system available as a peer time server.

Made system available as a peer time server.

Description

The Server successfully enabled the local machine as an NTP server.

Notes

This is a normal message.

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs LogPI

Purging log file YYYYMMDD.txt.

Purging log file YYYYMMDD.txt.

Description

This means that an old Log File has been deleted. Logs are retained up to the “Maximum Days Storage” setting on the “System Log” page.

Notes

If the OS drive is dangerously full, you may see many log files purged quickly to try to make space.

Categories
Exclude from Global Search Knowledge Support Verbose Log Level Support exacqVision Server Categories Products Logs IpCamDetectPI

DiscoveryInprogress State. Unexpected event. Cable Plugged in on MAC %1

DiscoveryInprogress State. Unexpected event. Cable Plugged in on MAC %1

Description

%1 = The MAC address of the Nic.%BR%
This means a camera was plugged in to one of the POE ports.

Notes

This is normal on the Una and M-Series.