Exacq Unit Crashes When Backup is Imported

Description  When importing a backup file to a NVR the system crashes the machine rendering it inaccessible. After a re-installation the import of the backup file once again crashes the system.  Product  exacqVision Server Steps to Reproduce  Import backup file to the Exacq Server. Expected Results  Settings are imported and exacqVision Server continues normal operation … Continue reading Exacq Unit Crashes When Backup is Imported

Wireshark Illustra Cameras for Motion Detection

NOTE: If you are experiencing trouble with motion recording using an Illustra camera on Exacq, please also refer to the following article, HERE. If you are attempting to confirm that motion detection is being sent from an Illustra camera to the VMS with Wireshark: 1. Be sure you are connecting to the camera via HTTP.… Continue reading Wireshark Illustra Cameras for Motion Detection

Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu

Description  When selecting a Time Lapse under the cameras settings page in the client, Click Set, then hit the apply in the lower left. Once that happens the Box for the seconds/minutes/hours will revert back to 1 seconds. Product  Server/Client Time Lapse Expected Results  In the drop down box if you select 5 seconds and… Continue reading Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu

2022-06 June Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training

Excessive LDAP Queries Generated Resulting In Low Memory, Video Throttling, and Sluggish Live & Search Modes

Description Use of LDAP in exacqVision Server versions 21.12.3.0 through 22.03.3.0 may result in excessive queries that eventually cause low memory, video throttling, and sluggish live & search modes.exacqVision Support Utility Server Logs Summation should show excessive entries related to LDAP:StreamPI     Verbose     LDAP query: (servicePrincipalName=HOST/SERVER.domain.local) (occurs 112840 times)StreamPI     Verbose     LDAP: User 1234567890ABCDEF1234567890ABCDEF is a member of 2 groups. (occurs 17009 times)StreamPI     Verbose    … Continue reading Excessive LDAP Queries Generated Resulting In Low Memory, Video Throttling, and Sluggish Live & Search Modes

exacqVision Default Ports

Description  The following is a list of default port numbers used by exacqVision software. NOTE: Many ports listed below may only used with certain configurations or by optional services and integrations. Products Port List PortDescription25Simple Mail Transfer Protocol (SMTP)80exacqVision Web Server/exacqVision Enterprise Manager (HTTP)How to change Web Service portsHow to change EM web ports389LDAP (Lightweight… Continue reading exacqVision Default Ports

MegaRAID Definitions and Drive States

Description  Common definitions and drive states used in relation to MegaRAID RAID Controllers. Product  Virtual Drive A virtual drive is a partition in a drive group that is made up of contiguous data segments on the drives. A virtual drive can consist of these components: Drive Group A drive group is a group of physical… Continue reading MegaRAID Definitions and Drive States

Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page

Description  You can use the Manage Licenses page to assign channels from the exacqVision Enterprise Manager CHANNEL POOL to one or more servers. In addition, you can move an existing channel or channels from one server to another server. For example, you can move existing camera channels from an old server to a newly acquired… Continue reading Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page

Enabling both HDMI and VGA via the BIOS

Description  How to configure an ASRock system board if HDMI Output has been lost and both HDMI & VGA monitors are being used.   Product  Steps to Reproduce  Expected Results Both monitors display video  Actual Results Video is lost on both monitors  Solution

Live Chat – Overview

Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support.  It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview