Description Follow these instructions to silence MegaRAID alarms using LSI Storage Authority (LSA). Product Silence the Alarm When the controller detects an issue an alarm will occur and a high pitched beep will be emitted. This alarm can be silenced through the LSI Software Authority.
Month: May 2022
Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority)
Title Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) Description Follow these instructions to create a new virtual drive using LSI Storage Authority (LSA). Product MegaRAIDLSI Storage Authority (LSA) Overview Stop exacqVision Server service Check current drive group and virtual drive configuration Create a new drive groupCreate a hot spare (optional) Create a new virtual drive Initialize the… Continue reading Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority)
Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority)
Title Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) Description Instructions for deleting a MegaRAID virtual drive using LSA (LSI Storage Authority) Product LSI Storage Authority MegaRAID Prerequisite Caution: The exacqVision Server service should be stopped before proceeding Windows Press Windows Key+R, type services.msc in the run box then press enterLocate and Stop the… Continue reading Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority)
Downloading exacqVision Enterprise Manager Logs
Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 – EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 – API In a browser go to https://<emaddress>/api/logs/bundleThis will create and… Continue reading Downloading exacqVision Enterprise Manager Logs
Are DSCP/ToS set in exacqVision Server/Client Packet Headers
Title Are DSCP/ToS set in exacqVision Server/Client Packet Headers Description exacqVision Server/Client packets do not utilize DSCP/ToS (Differentiated Services Code Point (DSCP) Type of Service (Tos). Product exacqVision ServerexacqVision Client Description The ToS (type of service) or DiffServ (differentiated services) field in the IPv4 header, and the Traffic Class field in the IPv6 header are… Continue reading Are DSCP/ToS set in exacqVision Server/Client Packet Headers
Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the… Continue reading Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Enhancement for Report Mode
Report Mode Enhancement to add a column in the export to show the last motion event in the report. The idea is to allow customers to see a clear and precise indication of when the last motion event took place. The report will identify cameras not recording motion properly in the report that is exported.… Continue reading Enhancement for Report Mode
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs. Product exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note: This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819
Enabling and Troubleshooting exacqVision Web Server Relay Service
Description Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR. Product Prerequisites Solution Troubleshooting In the event the Relay URL is missing or having any other… Continue reading Enabling and Troubleshooting exacqVision Web Server Relay Service
Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop
Description Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung <br>