Description
Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR.
Product
- exacqVision Web Service
- exacqVision Relay Service
Prerequisites
- exacqVision Server 19.06 or higher
- NVRs with expired SSA “Software Subscription Agreement” will have image size and resolution restrictions.
- Each NVR needs to have a power user configured
- exacqVision Default Ports
Solution
- Each server connection will require a power user login which should be created in advance.
- See Adding a user to the system in the exacqVision Client User Manual here
- Access the exacqVision Web Server landing page using localhost or the loopback IP (127.0.0.1)
- Select Web Service Configuration and enter the username and password
- Select Server Connections
- Select an existing server connection or add one
- If existing, select and click EDIT SELECTED
- If adding, select DISCOVERED or ADD SERVER
- Either manually input the server information or select and ADD a discovered server
- Toggle the Power User Process ON
- Enter the Power User Username and Password, then click APPLY
- Select Basic (Configuration > Basic)
- Toggle the Relay Connection ON, a restart required
- After the restart, log into Web Service Configuration
- Verify a Relay URL is now listed on the Service Status page
Troubleshooting
In the event the Relay URL is missing or having any other issues.
- Make sure all Server connections have the Power User Process enabled and the credentials are correct.
- If necessary remove server connections, adding back one at a time until the culprit can be found.
- Be sure to either restart the exacqVision Web Server Service or RETEST CONNECTIVITY each time before verifying if a Relay URL has been obtained.
- Review Knowledge Base Article #6088 “exacqVision Web Server Relay Service Issue – FRPC”
- Review the training video Exacq Cloud-hosted Relay Service