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Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop

Description

Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop.

Product

  • exacqVision Server

Steps to Reproduce

  • Add a camera using the wrong plugin type

Expected Results

  • Camera fails to connect

Actual Results

  • Camera fails to connect
  • The Server status alternates between “Connected” and “Address Found but Not an exacqVision Server” on the Client Systems page

Solution

  • Stop the exacqVision Server service
  • Import a saved export OR
  • Edit the associated plugin xml file, removing the section for the offending camera(s) OR
  • Delete the associated plugin xml file being mindful this could also remove cameras that are correctly using the plugin
  • Start the exacqVision Server service
  • Determine the correct plugin https://www.exacq.com/integration/ipcams/
  • Add the camera(s) using the correct plugin

NOTE:  This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung

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