Month: April 2022

Categories
Knowledge Support Support exacqVision Hardware

License / SSA Lookups – Internal  

Title

exacqVision License / SSA Lookups – Internal  

Description 

How to use Sugarlite and the SSA calculator to search for current License/SSA using either the MAC Address or Serial Number.   

Product 

  • exacqVision Client
  • exacqVision Server  

Solution

In addition to providing all SSA’s ever assigned to the server Sugarlite will show a great deal of additional information for BBE “Built by Exacq” systems.  However, the SSA Calculator has the advantage of being able to lookup multiple servers at once.   

Using Sugarlite

  • Go to https://crm.exacq.com/sugarlite/search.php
  • Submit you JCI usersname and Password
  • When prompted enter either the NVRs Serial Number or MAC address
  • Navigate to the Licenses section of the results 
  • Note: Columns can be sorted in ascending or descending order by clicking on the update arrows to the right of the columns heading name.. 

Using the SSA Calculator 

Single Server 

  • Enter the MAC Address or Serial Number
  • The Current License Features will be displayed along with the Model Number for servers built by exacq.  

Multiple Servers

Before proceeding you must first determine if you want to create a csv or will be manually entering a list of MAC and/or Serial Numbers.    Use the following instructions for csv otherwise choose Load MAC Addresses or Serial Numbers. 

Generate a CSV 

From exacqVision Client

  • Configuration > Systems 
  • Click the Export Licenses button in the lower left hand corner of the Systems page.

From exacqVision Enterprise Manager

  • Dashboard > Servers >Download Icon > Export Server List

Upload License File 

  • Click upload License File 
  • select csv file created in earlier steps 

Note:
 

Multiple Recorders will return the following information,  MAC Address, Serial Number, License Level, IP Channels, Analog Channels, and current SSA Expiration date will be displayed.   

Single Servers will return everything that multiple recorders does with the addition of Model Number and Warranty End Date. 

Categories
Knowledge Support Support exacqVision Client exacqVision Integrations

Moving an existing IP Camera From One Plugin to Another

Title

Moving an existing IP Camera From One Plugin to Another in exacqVision

Description 

Introduced  in exacqVision Client 19.12 we now have the ability to change an existing IP camera from one plugin to another, automatically locate and rename existing video files, ensuring that previously recorded video will be associated with the new plugin.

Product 

  • exacqVision Client
  • exacqVision Server

Solution

Beginning with exacqVision Client version 19.12 existing cameras can be switched from one plugin to another.  When applied the camera is switched to the new plugin and existing video files located on any LOCAL disk including iSCSI will be automatically renamed.  This will ensure previously recorded video is associated with the new plugin and can be searched and played back normally.

Archived or Cloud Video

  • Video Files residing on archived drives or stored in the cloud are not renamed.  
  • This could result in files named with the original plugin, that still exist on local drives, will be  renamed and if scheduled to archive, could result in duplicate video on the archive target,  some with the old filename and some with the new.
  • In certain cases, support may be able to assist in renaming archived or cloud video.  Please contact exacqVision Support (https://exacq.com/support/techsupport/) for information, make sure to reference this Knowledge Base Article and a utility called psChange.

The Device Type will remain grayed out until the following requirements are met. 

Requirements

  • Client must be running on the NVR
  • Client must be launched with administrative privileges.
    • Windows – right-click on the exacqVision Client Icon and run as admin
    • Linux – launch edvrclient with “sudo”

WARNING

Certain plugins are listed with the OEM name, yet in the background are using the Onvif plugin.  That being the case you cannot convert from say Onvif to Bosch or Bosch to Samsung as they are all using the Onvif plugin already.
​The list below is current as of 03/15/2022  but a current list can be generated easily using  the appropriate command

Windows – Powershell
Linux 
Onvif OEM List current as of 03/15/2022 
Categories
Knowledge Support Support exacqVision Hardware

Enabling/Disabling Automatic Logins in Windows

Title

Enabling/Disabling automatic Logins in Windows

Description 

How to enable/disable bypassing the traditional Windows login screen and automatically logging in as a specific user. 

Product 

Microsoft Windows 

Enabling Auto-Login

  • Login as and administrator in Windows 
  • Press the Win + R keys to open the Run dialog box, type “netplwiz” or “control userpasswords2” into Run, and select OK to open advanced User Accounts.
  • Select the desired User Account
  • Uncheck “Users must enter a user name and password to use this computer” box.
  • Click Apply
  • When prompted to user credentials, enter the username and password to disable password-based login. You may have to enter the username and password twice.
  • Click OK to save and exit User accounts 
  • On the next restart, you will be logged in without entering a password

Disabling Auto-Login 

  • Login as and administrator in Windows 
  • Press the Win + R keys to open the Run dialog box, type “netplwiz” or “control userpasswords2” into Run, and select OK to open advanced User Accounts.
  • Select the desired User Account
  • Uncheck “Users must enter a user name and password to use this computer” box.
  • Click Apply
  • Click OK to save and exit User accounts 
  • On the next restart, you will be see the option to choose which user to login with. 

Categories
Knowledge Support Support exacqVision Client exacqVision Server

Maps Item Icons Incorrect

Description 

Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Add a Camera to a new or existing map (Configuration > Maps) 
  2. Make note of the Icon

Expected Results 

Expected box camera Icon 

Actual Results 

PTZ/Dome camera Icon

Solution

This is expected behavior in the sense that the icon will follow whatever is detected by the camera plugin and will match the icon shown for the camera throughout the exacqVision Client. 


As a possible workaround access the cameras settings page.  If there is a Mechanical PTZ tab present. then toggling the serial port from Off to IP will also change the icon from box to dome. 


If you suspect that there is an issue in the way the cameras capabilities are being detected resulting in the wrong icon being used then. 

  • verify the camera has been tested (Check https://www.exacq.com/integration/ipcams/)
  • escalate the case, an engineering ticket will need to be created so the correct icon type is detected for that specific camera model.
Categories
Knowledge Support Support exacqVision Client

Multiple USB Folders Present When Exporting in exacqVision

Description

When exporting on a Linux based system to a USB key it has been observed that more than one folder for your device can be present. 

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Insert a USB Key 
  2. Physically remove the USB Key 
  3. Insert the USB Key again 
  4. Search, mark and export video from within the exacqVision Client
  5. Navigate to the USB_KEY folder 

Expected Results 

  • A single folder labeled with the <name of your device> USB is available 

Actual Results 

  • Multiple folders labeled with the <name of your device> USB are available 

Solution

  • This has resulted because the USB key has been physically removed without first using the unmount USB device icon in the exacqVision Client.  
  • To proceed with the export simply choose the folder with the highest number. 
  • To clear the list of orphaned USB device folders requires a reboot

Note: If you have multiple USB device folders and choose the wrong one to export the data, you will encounter an error similar to the following.

Categories
Knowledge Support Support exacqVision Hardware

Can my NVR be Updated to Windows 10

Title

Can my NVR be Updated to Windows 10  

Description 

For customers that would like to migrate from their current operating system to Windows 10, we offer a purchasable upgrade kit.  However you should first determine if the system is compatible / eligible for the upgrade.  

Product 

  • exacqVision Server
  • Ubuntu 
  • Windows 7 
  • Windows Embedded 7 (WES7)

Solution

Not every NVR can be upgraded to Windows 10, but it’s easy to check if an NVR will support Windows 10. Just enter the systems serial number on our compatibility webpage to confirm if the NVR can be upgraded.  

To check compatibility, visit  https://exacq.com/upgrades/win10/

Categories
Knowledge Support Support exacqVision Client exacqVision Server

Sending Notifications With Gmail in Exacq

Description 

You can configure an ExacqVision system to use Gmail SMTP Server to send an e-mail notification when an event occurs.

Product 

ExacqVision Desktop Client

Solution

Google has announced starting May 30, 2022, They will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password i.e “Less secure apps”. See the full statement at https://support.google.com/accounts/answer/6010255?hl=en

As a result you will need to enable Two-Factor Authentication and use an App Password instead.  An App Password is a 16-digit passcode that gives an app or device permission to access your Google Account.  App Passwords can only be used with accounts that have 2-Step Verification turned on.

NOTE:  This article assumes that you already have a Google Account.  If not please please create one, see https://support.google.com/accounts/answer/27441?hl=en for instructions. 

Turn on 2-Step Verification (2FA)

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop

Create and use App Password

https://support.google.com/accounts/answer/185833

Configure E-mail Server

In the ExacqVision Client navigate to the E-Mail Servers Tab (Configuration > YOURSERVER > Notification) and enter the following information

Server Description: Gmail
Address:  smtp.gmail.com
Port: 465
Security: SSL/TLS
Username: youremail@gmail.com
Password: App Password
Confirm: App Password

Create an E-mail Message Profile 

In the ExacqVison Client navigate to the E-mail Message Profile tab (Configuration > YOURSERVER > Notification) and enter the following information selecting Apply when completed. 

Profile Description:  Enter a brief description of the email’s content
From: Enter the email address of the person sending the email    
NOTE: The From address MUST match the Username used for the E-Mail Server
To:  Enter the email addresses of the recipient
Subject: Enter a subject for the email
Message: Type the email message

Test the Profile

  • Highlight the profile and click Test Profile
  • A popup window will appear, click OK when ready to proceed
  • Watch the profiles status, it will change from the initial “Awaiting Test Status”
  • To either Success (Date/Time) or Failure (Date/Time)
  • If Success then Gmail is configured properly
  • If Failure then see Troubleshooting E-Mail Message Profiles

Additional details about configuring Notifications can be found in the ExacqVision Client User Manual.

See also: Notifications (video)

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Categories
Knowledge Support Support exacqVision Client

Troubleshooting E-Mail Message Profiles 

Description 

Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail.   

Product 

ExacqVision Client  

Solution

If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause.    Pro Tip:  Filter the displayed search results for entries relevant to notifications by typing “notifypi” in the filter box.   

Here are some common causes including coresponding log entries.   

Invalid E-mail Server Password

Invalid E-mail Server Username

Invalid E-mail Server Port 

Invalid E-mail Server Security Type – STARTTLS

Invalid E-mail Server Security Type – Default

Invalid E-mail Server Outgoing Mail Server (SMTP) Address

Blocked by Firewall 

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Categories
Knowledge Support Support exacqVision Integrations

exacqVision S2 OVID Driver for Linux Fails to Install

Description 

The exacqVisionOVID.deb file available at https://exacq.com/reseller/exacqVisionOVID.deb fails to install on both Ubuntu Linux 18.04 and 20.04. 

Product 

  • S2 Integration 

Steps to Reproduce 

  1. Download https://exacq.com/reseller/exacqVisionOVID.deb
  2. Run the command dpkg -i exacqVisionOVID.deb 

Expected Results 

The OVID package installs successfully 

Actual Results 

The install fails with the following error. 

Solution

Run the following commands.   NOTE:  ./cfgedit still fails to work but caja can be used to edit ovid.ini 

  • sudo dpkg –add-architecture i386
  • sudo apt update
  • sudo apt install zlib1g
  • sudo apt –fix-broken install
  • sudo dpkg -i exacqVisionOVID.deb
  • sudo ./cfgedit
    •  ./cfgedit: error while loading shared libraries: libz.so.1: cannot open shared object file: No such file or directory
    • use caja instead to edit ovid.ini 
  • sudo caja
    • navigate to /usr/local/exacq/ovid
    • directly edit the ovid.ini file

See trac Ticket #23269 for additional details 

Categories
Knowledge Support Support exacqVision Hardware

Enabling / Disabling SSH on ExacqVision Linux Server

Description 

SSH is installed on ExacqVision Servers at the time of manufacture; however, for security purposes, SSH is disabled.  To enable remote administration of your ExacqVision system via SSH, it must first enabled. 

Product 

Linux (Ubuntu)

Solution

Using Exacq Linux Utilities 

  1. On the desktop of the NVR, launch Exacq Linux Utilities 
  2. Click System
  3. Click SSH, the current SSH Access Status will be displayed 
  4. Click Open SSH to enable or Click Close SSH to disable 
  5. Close exacq Linux Utilities

Using scripts

To Enable

To Disable 

Installing the Package

  1. Using Places, navigate to the downloaded file
  2. Right click on the file and choose open with GDebi Package Installer
  3. The Package Installer will launch
  4. Choose Install Package
  5. If prompted provide the admin credentials
  6. When the package has been successfully installed close the Package Installer

    Note: Uninstalling the packages has NO effect, SSH will either be enabled or disabled based on the last package installed.

Using Terminal

To Enable

sudo nano /etc/ssh/sshd_config

Change or add the following line at the bottom of the file and save.

ListenAddress 0.0.0.0

To Disable 

sudo nano /etc/ssh/sshd_config

Change or add the following line at the bottom of the file and save.

ListenAddress 127.0.0.1

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