Description Meaning of NTFS Errors noted in system logs Product exacqVision Server Information NTFS Errors are specific to Windows systems. This is caused by a file system corruption resulting from a corrupted partition, lack of available memory, driver problems, virus, or possibly damaged hard drive. Solution More troubleshooting is needed to refine the source of… Continue reading exacqVision NTFS Errors
Month: April 2022
ExacqVision ECC Errors
Description Meaning of ECC Errors noted from ExacqVision Product ExacqVision Server Information When data is written to disk, an algorithm creates a checksum value, similar to a hash value that is used to compare against the data on the drive. When the system revisits this data and finds the values in this checksum value no… Continue reading ExacqVision ECC Errors
ExacqVision CRC Errors
Title ExacqVision CRC Errors Description Meaning of CRC Errors noted from ExacqVision Product ExacqVision Server Information When data is transmitted from one place to another, checksum value is created to ensure the data has not been altered during the process of being sent. If a discrepancy exists, a CRC Error results.This could result from bad… Continue reading ExacqVision CRC Errors
ExacqVision Hard Drive Self-Test Options
Title ExacqVision Hard Drive Self-Test Options Description Differences between short and log self-tests performed on hard drives for BBE systems. Product ExacqVision Server Information Short Test Test electrical properties of drive(s)Test mechanical properties of drive(s)Complete a read and verify test on some sectors of drive(s) Long Test Test electrical properties of drive(s)Test mechanical properties of… Continue reading ExacqVision Hard Drive Self-Test Options
exacqVision Hard Drive Tests
Description A summary of system drive tests performed by exacqVision using evSelfTest, RAID controllers, and S.M.A.R.T. data. Product Information On systems Built-by-Exacq (BBE), the exacqVision software runs the following tests: Using evSelfTest.exe: RAID card consistency check, once every week.On non-BBE systems:
exacqVision User Training Videos
Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos
Automatic Import Fails with Temporary File Error
Description When attempting to automatically import systems from a URL on startup the import fails. Product Steps to Reproduce Expected Results The system list is imported on startup Actual Results The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays. Solution The currently… Continue reading Automatic Import Fails with Temporary File Error
Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder
Description SPE-1610N encoders had video loss on the first channel of banks 2, 3, & 4. Also, the connection status would go from connected to Connection Error 551. Product exacqVision Server 19.12 Steps to Reproduce Add encoder as device type Samsung; add banks 2, 3, & 4 with the #bank=x override. Expected Results All channels… Continue reading Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder
Exacq Cloud Drive 2.0 Setup
Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup
Individual At Most Expiration Configuration Rules Fail to Delete Video
Description Individual Expiration Configuration Rules will not delete existing video files which can result in Oldest Content to exceed configured At Most Rules. Product Steps to Reproduce Expected Results Actual Results Solution The above has been found to be true if the following conditions are met When a camera is first added there… Continue reading Individual At Most Expiration Configuration Rules Fail to Delete Video