Description
Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail.
Product
ExacqVision Client
Solution
If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause. Pro Tip: Filter the displayed search results for entries relevant to notifications by typing “notifypi” in the filter box.
Here are some common causes including coresponding log entries.
Invalid E-mail Server Password
Invalid E-mail Server Username
Invalid E-mail Server Port
Invalid E-mail Server Security Type – STARTTLS
Invalid E-mail Server Security Type – Default
Invalid E-mail Server Outgoing Mail Server (SMTP) Address
Blocked by Firewall
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