Month: April 2022
Description
Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts.
Product
- exacqVision Server
- CCure9000
Solution
Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports:
"Video Loss alert ended for exacqVision/HDVR Video Camera '%CameraName%' on exacqVision/HDVR Video Server '%ServerName%'"
In some cases, the alarms were reported for events that supposedly happened hours or days off from the time it was logged.
The Software House engineering team is currently investigating the issue and have provided a workaround, see their attached internal Knowledge Base Article for details.
To apply the workaround perform the following:
Put this file, AlarmExclusionConfig.xml, in the location “..\Program Files (x86)\Tyco\CrossFire\ServerComponents”
Restart the HDVR driver service
Note: Please remember to remove the file after an official SP with fix has been installed. A CCure update will not remove or overwrite the file in the folder.
Software House will update accordingly with an official fix via SP the moment they have clarity on this.
Title
Running Windows Chkdsk Command
Description
Chkdsk, also known as Microsoft Check Disk, is a utility that can be used in almost all Windows versions. The Chkdsk commands used to scan through entire hard drives to find and fix any errors.
Chkdsk should be run whenever file system corruption is suspected whether by odd behavior or when indicated in the exacqVision Server or Windows System logs.
Product
- Microsoft Windows
Syntax
Chkdsk volume /f /r /x
Recommended Parameters
- /f Fixes errors on the disk. The disk must be locked. If Chkdsk cannot lock the drive, a message appears that asks you if you want to check the drive the next time you restart the computer.
- /r Locates bad sectors and recovers readable information. The disk must be locked. It includes the functionality of /f, with the additional analysis of physical disk errors.
- /x Forces the volume to dismount first, if necessary. All open handles to the drive are invalidated. It also includes the functionality of /f.
Run Chkdsk from Command Prompt
- Click the Window Key, type cmd in the search box.
- Right-click on cmd, cmd.exe or command prompt, depending on your version of Windows and select “Run as Administrator”. Enter your Administrator password if prompted.
- When the Command Prompt opens, type the following command replacing “c” with the drive letter of the volume to be checked and press enter.
Chkdsk c /f /r /x - Note: If one or more of the files on the hard disk are open, you will receive the following message:”Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.
Run Chkdsk from Properties Window
- Press Windows key + E to open File Explorer
- Navigate to the HDD/SSD to scan
- Choose Properties
- Select the Tools Tab the click the “Check Now” or “Check” button under Error-checking
- Windows 7
- You will be prompted about actions to take before the scan is run
- Automatically fix file system error
- Scan for and attempt recovery of bad sectors
- Note: If the drive is in use a message will prompt you to schedule disk check, select to do so.
- Reboot the machine
- Window 10
- Scan Drive
- If errors are found, you can decide to fix them
- Select to scan the disk, a progress window will appear with approximate time to completion
- When scanning finishes
- A message will display with the results and a Show Details link to see the Chkdsk log in Event Viewer.
Title
Illustra Camera Firmware Downgrades
Description
Once updated Illustra camera firmware cannot be downgraded.
Product
- Illustra
Notice
Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step.
If there appears to be a compatibility issue and the following conditions are met, then the case should be escalated to L3 so they can work with engineering and product management towards resolution.
- Camera is on the most recent version of firmware
- exacqVision Server software is on the latest release
Title
LSI Storage Authority (LSA) Internal FAQ
Description
The LSI Storage Authority (LSA) is a web-based application that enables you to monitor, maintain, troubleshoot, and configure the Broadcom® MegaRAID products. This is a repository of links, documents and questions pertaining to LSI Storage Authority “LSA” software.
** Intended For Internal Use Only **
Product
- MegaRAID
- LSI Storage Authority (LSA)
Knowledge Base Articles
| | Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) |
| | Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) |
| | Expanding a MegaRAID Virtual Drives Capacity using LSA – Empty Slots Available |
| | Import or Clear Foreign Configurations Using LSA (LSI Storage Authority) |
| | Installation Screenshots LSA (LSI Storage Authority) – Windows |
| | Managing Physical Drives using LSA (LSI Storage Authority) |
| | MegaRAID Definitions and Drive States |
| | Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Linux |
| | Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows |
| | Resizing a Partition on Ubuntu Linux |
| | Resizing a Partition on Microsoft Windows |
| | Silencing a MegaRAID Alarm Using LSA (LSI Storage Authority) |
Documents
LSA-LSI-Storage-Authority-Software-User-Guide-v2.2-November-11-2021.pdf
>
Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well:
- Linux: webservice.conf -> wfe.json
- Located at /etc/webservice/wfe.json
- Windows: WebService.ini -> wfe.json
- Located at C:\ProgramData\Webservice\conf\wfe.json
The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is located at
- Linux: /etc/webservice/.evws-login.json
- Windows: C:\ProgramData\Webservice\conf\.evws-login.json
Description
Refer to #d17458.
Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized.
If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters.
If your remote key contains any lower-case characters, you need to enter capitals into exacqVision in order to connect.
Product
- exacqVision Server
Steps to Reproduce
- Connect to the XR550 using a remote key less than 8 characters.
Expected Results
- The XR550 is connected successfully.
Actual Results
- Connection attempt results in ‘Invalid credentials’
Solution
After entering the remote key, continue adding spaces until the total number of characters is 8.
Description
Servers with Windows 10 or Linux allow bonding to be configured via exacqVision Client.
However, servers with Windows Server 2016 currently do not. Instead, bonding must be configured via Windows Server Manager:
- Start Server Manager.
- Click “Local Server” in left pane of window.
- Locate the “NIC Teaming” item in window, and click its “Disabled” link.
- In the NIC Teaming window, you can add, remove, and edit bonds.
Product
- exacqVision Server
- Windows Server 2016
Expected Results
- NIC Bonding options are available in the exacqVision Client
Actual Results
- NIC Bonding options are not available in the exacqVision Client on systems running Windows Server 2016.
Solution
- Configure NIC bonding using the OS Server Manger
<br>
Description
Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules.
As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event.
In order for this frame to be available, the camera must be configured to record at the time of the event. This is achieved in several ways:
- The camera records on free run.
- The camera records on motion, and the analytic triggers on motion-based events in its video stream.
- An event link is configured on the server for triggers of the analytic rule to cause the associated camera to record.
Product
- Exacq Mobile 3
Expected Results
- Push Notification shows a video thumbnail from the time of the analytic event.
Actual Results
- Push Notification arrives with no video thumbnail.
Solution
- Ensure that a recording rule is active during the times when thumbnails are required for Push Notifications from analytic events. Free-run recording is the easiest solution, but this will increase the storage required for the camera.
<br>