Month: April 2022

CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product  exacqVision ServerCCure9000 Solution  Investigation of the exacqVision Servers show that no Video Loss events were logged.  The Journal View in CCure reports:  “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Running Windows Chkdsk Command

Title Running Windows Chkdsk Command Description  Chkdsk, also known as Microsoft Check Disk, is a utility that can be used in almost all Windows versions. The Chkdsk commands used to scan through entire hard drives to find and fix any errors. Chkdsk should be run whenever file system corruption is suspected whether by odd behavior… Continue reading Running Windows Chkdsk Command

Illustra Camera Firmware Downgrades

Title Illustra Camera Firmware Downgrades   Description  Once updated Illustra camera firmware cannot be downgraded.    Product  Illustra Notice  Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step. If there appears to be a… Continue reading Illustra Camera Firmware Downgrades

LSI Storage Authority (LSA) Internal FAQ

Title LSI Storage Authority (LSA) Internal FAQ Description The LSI Storage Authority (LSA) is a web-based application that enables you to monitor, maintain, troubleshoot, and configure the Broadcom® MegaRAID products.  This is a repository of links, documents and questions pertaining to LSI Storage Authority “LSA” software. ** Intended For Internal Use Only ** Product MegaRAIDLSI Storage Authority… Continue reading LSI Storage Authority (LSA) Internal FAQ

Web Service configuration .ini now .json

Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well: Linux: webservice.conf -> wfe.jsonLocated at /etc/webservice/wfe.jsonWindows: WebService.ini -> wfe.jsonLocated at C:\ProgramData\Webservice\conf\wfe.json The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is… Continue reading Web Service configuration .ini now .json

DMP intrusion panel XR550 requires 8 characters and all capitalized

Description Refer to ​#d17458. Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized. If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters. If your remote key contains any lower-case characters, you need to enter capitals into… Continue reading DMP intrusion panel XR550 requires 8 characters and all capitalized

NIC Bonding with Windows Server 2016 is only available through Server Manager

Description Servers with Windows 10 or Linux allow bonding to be configured via exacqVision Client. However, servers with Windows Server 2016 currently do not. Instead, bonding must be configured via Windows Server Manager: Product  Expected Results  Actual Results  Solution <br>

Recording must be configured to retrieve video thumbnail for analytic push notifications

Description Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules. As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event. In order… Continue reading Recording must be configured to retrieve video thumbnail for analytic push notifications