Month: March 2022

Categories
User Guides Documentation Integrations exacqVision Client Categories Products exacqVision Integrations

Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision

This document will guide you through step-by-step procedures for keyboard use and suggested button mappings.

Prerequisites

For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher.

Product 

ADVCPTZKEY1 American Dynamics Surveillance Keyboard

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Setup

  1. Install, or update, the exacqVision Server and Client as mentioned in Prerequisites above.<br><br>
  2. Plug the keyboard’s USB cable into the USB port on the Client viewing machine, where the keyboard will be operated from.<br><br>
  3. Navigate to the Joystick configuration page within the exacqVision Client.
    • Select the cog wheel icon in the top left-hand corner of the Client window to enter Configuration settings.
    • Expand Client from the navigation tree on the left-hand side.
    • Select Joystick from the tree to load the Joystick configuration page.<br><br>
  4. Select the joystick that appears from the drop-down menu. If the device fails to appear, close and re-open the exacqVision Client instance.
    <br><br>
  5. Select the Calibrate button to zero out the joystick positioning.<br><br>
  6. Adjust the sensitivity to your liking.
    • X/Y Axis controls camera Pan/Tilt, while Z Axis controls zoom.
    • X Position corresponds to the jog wheel on the left of the keyboard.
    • Suggested settings include increasing the sensitivity on the X/Y Axis and Z Axis, but slightly decreasing the sensitivity on the X Position.


      In the example above, the Z Axis and X Position have also had their Invert checkboxes selected to mimic the default controls of the exacqVision Surveillance Keyboard.<br><br>
  7. Pressing any of the buttons on the keyboard will highlight that number in the button menu to help you find the corresponding mapping. You may need to scroll the window if you do not see the button highlighted when pressed.
    <br><br><br><br>
    <br><br><br><br>
  8. Once you have located the button, you may use the drop-down menu to select the action you wish to assign to the button. While this can be customized to your operator’s liking, a suggested mapping for new users can be found below.
    <br><br>
  9. After applying changes to the keyboard configuration, return to the Live camera view and the controls will be available for use.

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Categories
Video Library Knowledge Support Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice exacqVision Hardware Products exacqVision Integrations

2022-03 March Quarterly Release Training

2022-03-March-Quarterly-Release-Training.ppt

exacqVision Client 

* Enhancement – Show toast for all web panels that fail cert setting checks. 

* Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. 

* Enhancement – Add Enter to the default DCZ joystick profile 

* Enhancement – Added Select Camera joystick button action 

* Enhancement – Added numeric key joystick button actions 

* Enhancement – Support up to 128 joystick buttons on Windows 

* Enhancement – Added new indicator to suggest enabling password strengthening and augmented authentication. 

* Enhancement – Add camera web configuration page within the client. 

* Enhancement – Updated status text for cloud drive 2.0 configuration process 

* Enhancement – Added indicator for new cloud drive camera subscriptions available  

* Enhancement – Added indicator for incomplete archive configuration 

* Enhancement – cloud drive help hyperlink on Archives page navigates to user manual  

exacqVision Server 

* Enhancement – itv2pi – Add support for DSC PowerSeries Pro 

* Enhancement – SysmgmtPI – Include raw output from sysinfo script in server log at LOG_DEBUG level, to include in support exports. 

* Enhancement – brivopi – Support Brivo access control system 

* Bug Fix – SoundPI – Fix crash on opening input stream in Linux. 

* Bug Fix – SoundPI – Fix config shifting in both Windows and Linux that broke recording and event linkages with record audio target. 

* Bug Fix – SoundPI – Eliminate low-level PortAudio, PulseAudio, and libasound warnings. 

* Bug Fix – SoundPI – Improve inconsistent number of detected devices, and ambiguous naming. 

* Enhancement – onvifnvcpi – Add Motion topics for X2 Redvision cameras. 

* Enhancement – onvifnvcpi – Add support for Turing-U motion and analytics. 

 * Enhancement – onvifnvcpi – Add support for SCW uniview alias 

* Enhancement – ActiPI, AxisPI, SamsungPI, illustra3PI, onvifnvcpi, panasonicpi, SonyPI, VivotekPI, ccurePI, kantechpi – Encrypt passwords stored in config. 

 * Enhancement – archivepi – Updated to Smartvue SDK 22.1.0 and latest bundle.crt 

* Enhancement – illustra3pi – Add support for the queue analytic 

* Enhancement – hikvisionpi – Support displaying and modifying motion mask when camera is in corridor mode. 

* Enhancement – illustra3pi – Support Tamper detection. 

* Enhancement – samsungpi – Add override for using the camera timezone 

 * Enhancement – itv2pi – Add the option to filter out null zones since they can cause confusion for users. 

* Enhancement – archivepi – Cloud drive related certificate is no longer removed during restart 

 * Enhancement – axispi – Support radar detection events

* Enhancement – psfpi – Throttle audio as well as video when the system is throttling. 

* Bug Fix – psfpi – Changed to time based cache rather than packets to address an issue related to push to talk 

exacqVision Web Service 

* Bug Fix – Corrected version of mobile interface that is packaged. 

exacqVision Mobile 

* Enhancement – For Search Only, display No Video Available instead of Unknown Error 

* Enhancement – Live scroll view. 

* Enhancement – Reorganize configuration pages 

* Enhancement – Display messages below icons on video error 

* Enhancement – Added support for searching cloud drive 2.0 

* Bug Fix – Search Timeline metadata should be displayed by default

* Bug Fix – Attempt to reconnect to web servers when internet connection comes back 

* Bug Fix – Stop resubscribe to video on layout change 

* Bug Fix – Added space for the iOS home bar 

exacqVision Enterprise Manager 

* Enhancement – Add Reset importer failure counter after some time 

* Enhancement – Update JQuery to 3.6.0 

Categories
Knowledge Support exacqVision EDGE Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.

Categories
Knowledge Support Support exacqVision Webservice Categories Products

ExacqVision Web Service Fails to get Public URL from Relay Manager

Summary

The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired

Description

Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = “transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z” wfe 32563

Product

ExacqVision Web Service

Solution:

You should only see this on Ubuntu systems.

NOTE: It is assumed that the NVR has internet access.

  1. Open Terminal on the NVR, by pressing CTRL+ALT+T
  2. Enter the following commands:
  3. sudo apt-get update
  4. sudo apt-get upgrade

This will update the system repositories then update software packages to the latest versions. This may take 10-20 minutes depending on the system.

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products

Does exacqVision Require Microsoft Silverlight?

Summary

Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.  

Description

Microsoft Silverlight reached the end of support on October 12, 2021.

Product

  • exacqVision Server
  • Kantech Entrapass Web 
  • Microsoft Silverlight 

Solution

Categories
Knowledge Support Support exacqVision Client exacqVision Server exacqVision Webservice Products exacqVision Integrations

exacqVision SDK / API and OEM Solution Partner Requests

Title

exacqVision SDK / API and OEM Partner Solutions

Summary

exacqVision SDK & OEM Solutions, we are part of the Connected Partner Program, so all request must first register via the Connected Partner Portal to be considered.

Description

Exacq Technologies provides integration tools that enable dealers and development partners to rapidly integrate external devices and third party solutions with exacqVision Video Management System (VMS) systems. Video can be integrated with access control systems, retail Point of Sale (POS) systems and more. Exacq provides tools for developing custom integrated solutions and drivers for off the shelf third party products. Multiple options are available with exacqVision open architecture VMS solutions depending on your integration needs.

Product

  • exacqVision CLI 
  • exacqVision Client SDK – evAPI 
  • exacqVision Web Service SDK – evWebAPIexacqVision
  • eDVR Video Compression Boards

Solution

  • Sign-up to the Connected Partner Portal (agreement to legal terms, contact information, tracking, etc.).
  • An exacqVision representative will be notified and assist you with remainder of the process 

NOTE: We do not accept registration from generic email addresses i.e. @gmail.com or @outlook.com, but rather business addresses i.e. @jci.com or @exacq.com.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Facial Matching – Cant add cameras to Tyco AI from Exacq

When adding cameras to Tyco AI from Exacq they look to add but disappear.

This is because the cameras are already added to the Tyco AI. Access the Tyco AI and delete the cameras here before trying to re-add.

Categories
exacqVision Server exacqVision Hardware

exacqVision – MegaRAID Silence Alarms

Title

exacqVision – MegaRAID Silence Alarms

Description

This article describes multiple ways to silence MegaRAID alarms using either LSI Storage Authority (LSA) or MegaRAID Storage Manager (MSM).  Also included is the storcli command, which can be run from a command or terminal line, regardless of which management software LSA or MSM is installed. 

Product

exacqVision Server
MegaRAID RAID Controllers

Solution

Using LSI® Storage Authority Software (LSA)

  • Launch and login to LSA
  • If in alarm,  a popup will appear on LSI Storage Authority landing page with a hyperlink to Silence the Alarm. 
  • Click on Silence Alarm.

Using MegaRAID Storage Manager (MSM)

  • After launching and logging into MSM 
  • Click on silence alarm in the MegaRAID Storage Manager.  (MegaRAID Storage Manager -> Dashboard -> Actions -> Silence Alarm)

Using Storcli

Linux

Windows

Categories
Knowledge Support Support exacqVision Webservice

exacqVision Web Service Configuration Login Failed – Credentials / Password not working  

Description

Instructions for recovering access to exacqVision Web Service configuration.  

Product

  • exacqVision Web Service

Steps to Reproduce

From the exacqVision Web Service landing page select Web Service Configuration  Enter username and password and click Login  

Expected Results

Web Service Administration page is displayed

Actual Results

Message “Login failed. This attempt has been logged.”

Solution

exacqVision Web Service will need to be purged i.e. completely removed including existing configuration settings and re-installed.  You will be prompted to create a new password during the install.   

Categories
Knowledge Support Support exacqVision Client

Content Age

Title

Content Age

Description

The Content Age section is comprised of a Desired setting for setting an event trigger target and Oldest Content which shows storage information.

Product

exacqVision Client

Solution

Content Age


NOTE: This section is used to provide information and to set a target for triggering events.  It does not restrict or remove stored data.

Desired:  Select the target period of video that you would like to store data. If data is deleted before that target is reached, it creates an event that can trigger an action as configured on the Event Linking page.

Oldest Content: Indicates the age of the oldest video/data recorded on this system with the exception of any “At Least” storage rules or bookmarked video/data.