Month: March 2022

How to Identify the MegaRAID Controller Model on an exacqVision Server  

Title How to Identify the MegaRAID Controller Model on an exacqVision Server   Description  For various reason you may need to determine the model number of the RAID Controller Card.    Product  exacqVision Server MegaRAID     Solution From the exacqVision Client Navigate to Configuration > YOURSERVER > Storage > Hardware Tab The model should be… Continue reading How to Identify the MegaRAID Controller Model on an exacqVision Server  

Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Title Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows Description  MSM has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228).   As a result you may be able to replace MSM with LSA using the following instructions.   Product … Continue reading Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Configuring Multiple Monitors on Ubuntu Linux   

Title exacqVision – Configuring Multiple Monitors on Ubuntu Linux    Description  If multiple monitors are attached you have the option to either mirror, show the same image on all monitors or extend the desktop.  Configuration is done within the OS settings.   Product  Ubuntu LinuxexacqVision Solution Login to the OS as an adminLocate and select… Continue reading Configuring Multiple Monitors on Ubuntu Linux   

Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Description  When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change.  Product  ExacqVision Enterprise Manager Steps to Reproduce  Expected Results  The change applies and you are still on the EM Users Page  Actual Results  Crying Stickman page… Continue reading Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Bulk Illustra Camera FW Upgrades

Problem There is no way to upgrade Illustra cameras in bulk from the exacq server Solution The Illustra connect tool can be used to bulk upgrade Illustra cameras the following video will show how to setup cameras out of the box which includes ip configuration, FW upgrade and password update.

Illustra Pro4 Object Classification Parked Car Setup

Problem When setting up object classification with parked cars in the view they will trigger events. Solution If they are not wanted in the event, then they should not be included in the ROI. use multiple ROI in configuration. If you remove them from the ROI and they still trigger you may need to factory… Continue reading Illustra Pro4 Object Classification Parked Car Setup

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client. Some Disks may show error of “invalid disk type”   Some systems may contain drives that get listed as… Continue reading False Positive drives offline status for disks labeled “sat” – invalid disk type errors

exacqVision Hardening Guide

Description  A hardening guide is a supplemental document that is provided alongside installation instructions with a product. Product  Solution A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer… Continue reading exacqVision Hardening Guide

Customizing Border Colors

Title exacqVision Client Border Color Customization   Description  The exacqVision Client default border colors on video panels for: Motion, Alarm, Free, Run, PTZ Focus, Event Monitor events and bookmarked can be customized.   Product  exacqVision Client   Solution Within the exacqVision Client go to Config (Setup) Page In the configuration tree choose ClientIn the Colors pane… Continue reading Customizing Border Colors