Month: March 2022

Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

How to Identify the MegaRAID Controller Model on an exacqVision Server  

Title

How to Identify the MegaRAID Controller Model on an exacqVision Server  

Description 

For various reason you may need to determine the model number of the RAID Controller Card.   

Product 

  • exacqVision Server
  • MegaRAID    

Solution

From the exacqVision Client

  • Navigate to Configuration > YOURSERVER > Storage > Hardware Tab 
  • The model should be listed under RAID Controllers

Windows Using Device Manager 

  • Press Windows Key + R
  • Type devmgmt.msc in the run box and select OK
  • Locate and expand Storage controllers 
  • Right-Click on the MegaRAID entry and select properties

Windows Using storcli 

Open a Command Prompt as Admin and run 

"c:\Program Files (x86)\MegaRAID Storage Manager\storcli.exe" /c0 show all | findstr Model

Linux Using storcli

Open Terminal and run the following command 

sudo storcli /c0 show all | grep Model
Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Title

Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Description 

MSM has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228).   As a result you may be able to replace MSM with LSA using the following instructions.  

Product 

  • MegaRAID 92xx Series RAID Controllers
  • MegaRAID 93xx Series RAID Controllers
  • Windows 10 (x64)
  • Windows Server 2016 (x64)
  • Windows Server 2019 (x64

Solution

Identify the controller using Knowledge Base Article #7244 “How to Identify the MegaRAID Controller Model on an exacqVision Server”

92xx series RAID Controllers 
Machines with 92xx series RAID controllers have the following options.

  • Uninstall MSM 
    • Manage the array using the BIOS available on boot
    • Manage the array using storcli
  • Update MSM 

93xx series RAID Controllers
For Machines with 93xx series RAID controllers MSM should be replaced with LSA.

Objectives

  • Uninstall MSM
  • Install LSA (See KB #7255 “LSI Storage Authority (LSA) Installation Screenshots – Windows”)
  • Copy storcli.exe and storcli64.exe
  • Restart exacqVision server
  • Verify LSA can be accessed and login is working
  • Verify Storage information in exacqVision client is correct

Uninstalling MSM

  • Press the Windows key on keyboard to open the Start menu
  • Locate and select MegaRAID Storage Manager
  • Expand and select Uninstall
  • Confirm that you want to remove MegaRAID Storage Manager
  • Right click on MegaRAID Manager icon on desktop and click “Delete”

Install LSI Storage Authority (LSA)

  • Download LSA from https://docs.broadcom.com/docs/007.019.006.000_LSA_Windows.zip
  • LSI website will require reading a download agreement, (scrolling down to the bottom of the agreement), clicking an acknowledgement checkbox, then click “I Agree” button
  • Once downloaded, unzip the file and open the resulting folder
  • You may see another zipped file. If so unzip that and open the resulting folder
  • Double click the setup.exe to begin the install process.
  • You will see a request to install OpenSLP, click Next
  • Check or tick “I accept the terms of the license agreement” and click Next
  • Choose Typical installation button
  • Click Install
  • Click Finish
  • At this time you may be prompted to install one or two other VC++ Redistributables. Click Next, OK, or Install if so
  • The InstallShield Wizard for LSI Storage Authority will appear. Click Next
  • Select “I accept the terms of the license agreement” and click Next
  • Customer Information, leave as default (Windows User and blank), click Next
  • Destination Folder, leave default and click Next
  • Select Standalone, click Next
  • Port configuration, leave default values of 2463 and 9000 for Webserver and LSA Server respectively. Click Next
  • Congifure Range of Events to Generate Alert Notifications, tick Since Last Shutdown
  • Ready to Install, click Install
  • When InstallShield Wizard is complete, click Finish
  • LSA is now installed

Copy storcli.exe and storcli64.exe

  • From either C:\exacqSoftware\storcli\ or C:\exacqscripts\storcli\
  • To: C:\Program Files (x86)\MegaRAID Storage Manager\

Restart the exacqVision Server Service 

  • Press Windows Key+R, type services.msc in the run box and press enter 
  • Find exacqVision Server and select restart 

Verify LSA Access

  • Double click the Launch LSA Icon on the desktop 
  • Enter username and password  Note: Windows credentials should be used and select Sign In
  • You should now be on the LSI Storage Authority landing page 

Verify Storage information in the exacqVision Client 

  • Open exacqVision Client
  • Navigate to Storage (Configuration > YOUR SERVER > Storage 
  • Check Drive Configuration under the Drive Tab
  • Check the Storage Hardware under the Hardware Tab

Categories
Knowledge Support Support exacqVision Client

Manually Adding an exacqVision Client Shortcut to a Linux Desktop

Description 

Steps to create a desktop shortcut launcher for the exacqVision Client for either Ubuntu 18.04 or 20.04   

Product 

exacqVision Client  

Solution

  • Right-Click on an empty spot of the desktop
  • In the pop-up window select Create Launcher
  • Set the Type: as Application
  • Set the Name: exacqVision Client
  • Set the Command: /usr/local/exacq/client/edvrclient
  • Note: This can be manually entered or by selecting Browse …
  • If using Browse… Navigate to the following directory
  • Other Locations > Computer > usr > local > exacq > client
  • Select the file edvrclient then click Open
  • Set the Comment: (optional) Launch exacqVision Client
  • Click on the Icon and select Other Locations > Computer > usr > local > exacq > client
  • Select the file vision.ico then click open
  • The exacqVision Client blue V icon should appear
  • Click Ok to close the Create Launcher window and return to the desktop
  • The exacqVision Client shortcut should now be on the desktop 

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Categories
Knowledge Support Support exacqVision Client exacqVision Server

Configuring Multiple Monitors on Ubuntu Linux   

Title

exacqVision – Configuring Multiple Monitors on Ubuntu Linux   

Description 

If multiple monitors are attached you have the option to either mirror, show the same image on all monitors or extend the desktop.  Configuration is done within the OS settings.  

Product 

  • Ubuntu Linux
  • exacqVision

Solution

  • Login to the OS as an admin
  • Locate and select System
  • Select Control Center 
  • Select Displays
  • check/uncheck “Same image on all monitors” to mirror or extend the desktop (wording varies based on OS version)
  • When satisfied click Apply system-wide 
  • Note: Clicking Apply only applies the change to the current user.  Select Apply system-wide to apply to all OS users. 
Categories
Knowledge Support exacqVision Enterprise Support exacqVision Server Categories Products

Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Description 

When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. 

Product 

ExacqVision Enterprise Manager

Steps to Reproduce 

  • From the EM Dashboard, select Users 
  • On the Users page select UNMANAGED SERVER USERS to display a list of unamanaged users 
  • Locate the desired user and click the corresponding Manager user icon 

Expected Results 

The change applies and you are still on the EM Users Page 

Actual Results 

Crying Stickman page appears
image.png

Solution

The change is actually made, the issue is with the redirect back to EM, to verify the change was made.

  • Click the Return to Dashboard icon on the crying stick man page. 
  • From the EM Dashboard, selects Users 
  • The user should no longer be listed on the Unamanged Server Users page but on the Users page instead
  • Also check the user via the ExacqVision Client 
  • It should now show Local (Managed) 

The fix will be in the next release of ExacqVision Enterprise Manager version 22.06

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Categories
Knowledge Support Support Categories Products exacqVision Integrations

Bulk Illustra Camera FW Upgrades

Problem

There is no way to upgrade Illustra cameras in bulk from the exacq server

Solution

The Illustra connect tool can be used to bulk upgrade Illustra cameras the following video will show how to setup cameras out of the box which includes ip configuration, FW upgrade and password update.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Illustra Pro4 Object Classification Parked Car Setup

Problem

When setting up object classification with parked cars in the view they will trigger events.

Solution

If they are not wanted in the event, then they should not be included in the ROI. use multiple ROI in configuration.

If you remove them from the ROI and they still trigger you may need to factory default the camera

Categories
exacqVision Server Windows exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Server 23.03 exacqVision Server 22.12 Knowledge Support Support exacqVision Server Categories Products

False Positive drives offline status for disks labeled “sat” – invalid disk type errors

False Positive drives offline for disks labeled “sat” – invalid disk type errors

Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client.

Some Disks may show error of “invalid disk type”  

Some systems may contain drives that get listed as “sat” instead of “ata” or “scsi” per smartctl -j -scan queries. This labeling causes the Hardware Tab of ExacqVision Client to show some drives offline, though data can be written to and retrieved from this drive.

Product 

-ExacqVision Server 22.12.2.0 – ExacqVision Server 23.06.2.0

Steps to Reproduce 

  1. Update ExacqVision Server from version 22.09 to versions 22.12 thru versions 23.06.
    2. Observer the Hardware tab for select drives showing “offline” status.
    3. Verify can write data to drive that shows offline

Expected Results 

Drives should remain with status of “Healthy” on hardware tab after update.

Actual Results 

Select Drives may show false positive error/status of “Offline”

Solution

Update to ExacqVision server 23.09.102 or higher which contains fix for this issue.

Categories
User Guides Knowledge Support Documentation Support exacqVision Enterprise exacqVision Server exacqVision Webservice Categories Products

exacqVision Hardening Guide

Description 

A hardening guide is a supplemental document that is provided alongside installation instructions with a product.

Product 

  • exacqVision Server
  • exacqVision Web Service
  • exacqVision Enterprise Manager

Solution

A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer environment. The document can vary in terms of length and technical detail at the discretion of the Product Management team and Security Architects for that line of business.

exacqVision Hardening Guides are available from the Johnson Controls Cyber Learning and Resource Center at https://www.johnsoncontrols.com/cyber-solutions/resources#Security

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Categories
Knowledge Support Support exacqVision Client

Customizing Border Colors

Title

exacqVision Client Border Color Customization  

Description 

The exacqVision Client default border colors on video panels for: Motion, Alarm, Free, Run, PTZ Focus, Event Monitor events and bookmarked can be customized.  

Product 

exacqVision Client  

Solution

  • Within the exacqVision Client go to Config (Setup) Page 
  • In the configuration tree choose Client
  • In the Colors pane click the color next to the desired event name, select a new color, and click OK.
  • additional details available in the exacqVision Client Users Manual Client Window Settings Tab