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Knowledge Support Support exacqVision Webservice

exacqVision Web Service Configuration Login Failed – Credentials / Password not working  

Description

Instructions for recovering access to exacqVision Web Service configuration.  

Product

  • exacqVision Web Service

Steps to Reproduce

From the exacqVision Web Service landing page select Web Service Configuration  Enter username and password and click Login  

Expected Results

Web Service Administration page is displayed

Actual Results

Message “Login failed. This attempt has been logged.”

Solution

exacqVision Web Service will need to be purged i.e. completely removed including existing configuration settings and re-installed.  You will be prompted to create a new password during the install.