Month: February 2022

exacqVision Enterprise Manager Shows Server as – Not Monitoring

Description: The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring” Product: Steps to Reproduce Expected Results: Status of all listed servers shows “Connected”  Actual Results: Some or all of the listed servers show “Not Monitoring”  Solution: Use the exacqVision Client to check the license status for the the servers showing… Continue reading exacqVision Enterprise Manager Shows Server as – Not Monitoring

Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Description  The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera. Product  Steps to Reproduce  Expected Results  The exacqVision Edge software would load properly and be accessible to license from an exacqVision… Continue reading Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

AES Encryption Methods Supported For LDAP Connection

AES-128 and AES-256 encryption support for LDAP communication was added with the release of exacqVision Server 21.12.3. Versions older than that must use RC4 encryption. To determine if you are using the AES encryption or not. Check the logs from Exacq server for the StreamPi plugin, and if you are using the AES encryption and… Continue reading AES Encryption Methods Supported For LDAP Connection

Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Description  Samsung motion settings disappear when last motion window is removed. Product  ExacqVision Server 21.12.2.0 Steps to Reproduce  Expected Results  Motion Windows are removed and new motion windows can be created Actual Results  Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0

Samsung Trigger Inputs Not working

Description When the input is triggered on the camera, the input trigger in exacqVision client does not change state.  Note: this effects Samsung SUNAPI2 cameras Steps to Reproduce Connect a switch to the cameras input trigger. In the cameraConfigure Alarm output 1 (N.O.)/Pulse/5sIn the Clientadd the camera using the Samsung pluginConfigure Trigger Input (Open)Verify trigger status Normal and… Continue reading Samsung Trigger Inputs Not working