ExacqVision has tested and recommends the Windows 10 LTSB and LTSC releases from Microsoft. These are the only two releases we recommend and support.
Month: February 2022
Description:
The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring”
Product:
- exacqVision Enterprise Manager
Steps to Reproduce
- From exacqVision Enterprise Manager, choose Servers
- A list of the added servers will be displayed on the Server List page
Expected Results:
Status of all listed servers shows “Connected”
Actual Results:
Some or all of the listed servers show “Not Monitoring”
Solution:
Use the exacqVision Client to check the license status for the the servers showing “Not Monitoring” to make sure that they are “Enterprise”. See Required Licensing specifications listed in the exacqVision Enterprise Manager Data Sheet. A new Enterprise License will be required to monitor these systems
Description
The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera.
Product
- exacqVision Edge/Edge+
Steps to Reproduce
- Access the Applications page within the Illustra camera web interface.
- Attempt to load the exacqVision Edge software.
Expected Results
The exacqVision Edge software would load properly and be accessible to license from an exacqVision client.
Actual Results
The Illustra IPS02-P24-OI04 Pro Gen4 camera will be left in a state requiring a factory default to recover.
Solution
Resolved by camera firmware version Illustra.SS010.04.03.09.0023 or later.
- Download the latest camera firmware from the Illustra website https://illustracameras.com/cameras/pro-gen4-2mp-8mp-ir-ptz-outdoor/
- Upload the firmware to the camera and wait until the camera reboots.
- Upload the exacqVision Edge server software under the Illustra camera web browser interface Applications tab.
- License the exacqVision Edge server software from an exacqVision client.
ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP earlier than version 21.12.6
If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only
To determine if you are using the AES encryption or not.
Check the logs from Exacq server for the StreamPi plugin, and if you are using the AES encryption and the Server is not able to decode it then it would show you these logs
StreamPI Warning Encryption type: aes-cts-256-sha1-96 (occurs 58811 times)
StreamPI Warning Unable to decode encrypted ticket (occurs 33140 times)
StreamPI Warning Unable to decode encrypted element (occurs 22007 times)
Another method to check
From the Active directory in the DC, go to the binding user and right-click on it then properties, then navigate to the Account tab
If you are using the AES encryption, then you should have the AES 128 or AES 256 or both checked
Description
Samsung motion settings disappear when last motion window is removed.
Product
ExacqVision Server 21.12.2.0
Steps to Reproduce
- From the cameras settings page select the motion tab
- remove all motion windows
Expected Results
Motion Windows are removed and new motion windows can be created
Actual Results
Motion Windows are removed but Motion Window settings have disappeared
Solution
This has been resolved in exacqVision Server version 22.03
03/03/2022 v22.03.0 * Bug Fix - samsungpi - Fix motion controls disappear when last window is removed
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Description
When the input is triggered on the camera, the input trigger in exacqVision client does not change state.
Note: this effects Samsung SUNAPI2 cameras
Steps to Reproduce
- Connect a switch to the cameras input trigger.
- In the camera
- Configure Alarm output 1 (N.O.)/Pulse/5s
- In the Client
- add the camera using the Samsung plugin
- Configure Trigger Input (Open)
- Verify trigger status Normal and Connection Status Connected
- Trigger the switch connected to the camera
Expected Result
- Trigger Input 1’s trigger status changes to alarm in the client.
Actual Result
- Status does not change in the client
Work Around
- None at this time, but there will be a fix available in exacqVision Server 22.03.