Problem After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes. Solution This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi… Continue reading Power Supply Alarm False Trigger
Month: December 2021
Creating a Non Password Protected Cert for Web Service
Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can… Continue reading Creating a Non Password Protected Cert for Web Service
Low Light Motion Setup
Problem In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop. Solution To reduce the false triggers the following can be done. Reduce the sensitivity of the motion area.Draw… Continue reading Low Light Motion Setup
Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR
Volume and hardware tabs are missing from the storage page after running the command from the hardening guide and choosing “Yes” to de-elevate. To resolve this issue: Start with a working exacqVision Server that has not been de-elevated. Note: if you have previously run the Hardening/de-elevating command and the volume and hardware tabs are missing… Continue reading Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR