Month: December 2021

Categories
Knowledge Support Support exacqVision Server Categories Products

Power Supply Alarm False Trigger

Problem

After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes.

Solution

This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi files need to be deleted.

  1. Stop the services
  2. Remove sysmgmtpi.xml from the C:\Program Files\exacqVision\Server folder
  3. Start the services
  4. sysmgmtpi.xml should be created again
Categories
Knowledge Support Support exacqVision Webservice Categories Products

Creating a Non Password Protected Cert for Web Service

Problem

Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service

Solution

As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can also remove the password and create a non-password protected cert. 

  1. Have Open SSL Installed
  2. Start Open SSL as Admin
  3. Navigate to the location of the certificate
  4. Run the following command to remove the password:
openssl rsa -in CertName.pem -out CertName_nopass.pem
  1. Put in the password of the cert.
  2. New cert created with no password.

Categories
Knowledge Support Support Illustra Categories Products exacqVision Integrations

Low Light Motion Setup

Problem

In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop.

Solution

To reduce the false triggers the following can be done.

  1. Reduce the sensitivity of the motion area.
  2. Draw multiple motion windows in the area.
  3. Reduce the sharpness of the image. (This may make the image slightly blurry).

You should now see start and stop alarms in the camera web page as well as recording in exacq.

Categories
Knowledge Support exacqVision Server

Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR

Volume and hardware tabs are missing from the storage page after running the command from the hardening guide and choosing “Yes” to de-elevate.

sudo dpkg --reconfigure -p low edvrserver

To resolve this issue:

Start with a working exacqVision Server that has not been de-elevated.

Note: if you have previously run the Hardening/de-elevating command and the volume and hardware tabs are missing then you must first purge and re-install exacqVision Server before performing these instructions.

  • Download the storcli update from  https://docs.broadcom.coocs/007.1912.0000.0000_Unified_StorCLI.zip
  • From terminal Navigate to the folder where 007.1912.0000.0000_Unified_StorCLI.zip was downloaded
    cd ~/Downloads
  • Unzip the file with the command
    unzip 007.1912.0000.0000_Unified_StorCLI.zip
  • Navigate to the extracted Unified_storcli_all_os/Ubuntu directory
    cd Unified_storcli_all_os/Ubuntu
  • Install the update
    sudo dpkg -i storcli_007.1912.0000.0000_all.deb
  • reconfigure edvrserver to de-elevate
    sudo dpkg --reconfigure -p low edvrserver

Both the Volume and Hardware tabs should now be present in the exacqVision Client

See https://trac.exacq.com/DVR/ticket/23268#ticket for additional details.