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Knowledge Support Support exacqVision Client

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI. 

  1. Enable Motion Detection
  2. Create / draw detection areas
  3. Disable then re-enable the camera within the IP Cameras List on the Add IP Cameras page

You should now be able to manage existing areas and draw new areas from within the exacqVision Client

Note: It may be necessary to factory reset the camera first.

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