Month: December 2021

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Note: The exacqVision Client version should not be… Continue reading M-Series – Updating exacqVision Software

Q-Series Hybrid Server Service crashes after modifying the name of System Audio I/O

Issue: It has been observed that on some Q-Series Hybrid servers the exacqVision Server service will crash immediately after applying name changes to the System Audio Input/Outputs.   Workaround: Purge and re-install the exacqVision Server software. Manually edit the names in /usr/local/exacq/server/soundpi.xml Restart edvrserver Links: See trac ticket #23291 for additional information.

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

Configuration for USBDIO Module with a PIEZO Speaker and Power Supply

This is a guide for configuring the client if you are powering a PIEZO Speaker from a Power Supply. Example: In this example we are using the Relay for triggering an event base off of IP Camera Connection in event linking.Notice the above picture that we are using Normally Open (NO) and the COM on… Continue reading Configuration for USBDIO Module with a PIEZO Speaker and Power Supply

Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu… Continue reading Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI.  You should now be able to manage existing areas and draw new areas from within the exacqVision Client Note: It may be necessary to factory reset the camera first. <br>

System will not post without monitor attached

These files are only to be ran on ExacqVision Servers with the following Motherboards. DO NOT try to run it on your machine or it will cause issues!!! With the rise of new HIPPA requirements regarding patient information potentially being exposed on systems, a lot of customers are choosing to run their NVR’s Headless (no… Continue reading System will not post without monitor attached