ISSUE:
When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.
When this happens, the logs are showing an uncaught exception because the camera doesn’t support digital PTZ.
Update Exacq Mobile 3 to version 21.09 and if they can not there is a work around.
Work Around
Enable the PTZ on the client- under the cameras.
This was confirmed as work around. If it is disabled then “Enable” checkbox should be checked.
Release notes:
10/04/2021
v21.09.0
* Bug Fix – Fixed focus view not exiting on some cameras