Month: November 2021

Vulnerability Update for EM for Apache

IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a… Continue reading Vulnerability Update for EM for Apache

exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

Searches in EM fail after authenticating to AD. When they do a search to add a new user, it will not search or filter by the users name or says ‘no results found’ Solr Apache is reporting a corruption with the indexed files, so we cleared the indexed data and recreated it. Linux Steps…1. Reboot… Continue reading exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

Override to Prevent UTC Time Zone Configuration of Vivotek Cameras by the Server

Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu… Continue reading Override to Prevent UTC Time Zone Configuration of Vivotek Cameras by the Server

exacqVision Enterprise Manager – Rules configured to send emails immediately are sending in batch instead

Issue: Email rules configured to send email notifications immediately are being sent in batch instead. This was introduced in exacqVision Enterprise Manager version 21.09.0 and will be fixed in the next release 21.12.x see trac ticket #23249 for additional details.

How to export a list of Server MACs and Licenses

For enterprise installations with many servers, a single .CSV file with all Server MAC addresses and license keys can be generated by ExacqVision. This file can be imported and applied to all the servers for bulk license updating or used for checking/ordering license changes and SSA extensions. From Configuration mode, on the Systems page, click… Continue reading How to export a list of Server MACs and Licenses

exacqVision Enterprise Manager Time Restricted Notifications are not received

If email notifications are not being received as expected check the Rule for any time-based restrictions such as “lasts for at least” or “lasted for at least”.  Then verify the triggering event actually was activated for the specified amount of time.    For example, say we are using the following rule:If “Camera disconnected” lasts for… Continue reading exacqVision Enterprise Manager Time Restricted Notifications are not received

Drive Show Offline when updating to Server 21.09

The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/