Ubuntu Linux desktop exacqVision Client crashes experienced when using VM Desktop Joystick Controller. Rapidly pressing multiple keypad buttons (and/or possibly disconnecting the Joystick USB cable) may result in intermittent buffer overruns and random crashes of the client.
Month: August 2021
Presently, Direct Access of Cloud-Drive with exacqVision Client Does Not Support Camera Names or OSD Time & Date.
exacqVision Client direct access of Cloud Drive storage does not list cameras by server configured camera names or display video time & date stamp.
Unable to set archiving schedule
If all of the boxes for the camera are greyed out for a camera on the Schedule page under Archiving… Check to verify in the Exacq Client under Storage you DO NOT have a Expiration Configuration rule set; if you do remove it. Then go back to the Archiving Schedule page and select your cameras… Continue reading Unable to set archiving schedule
Troubleshooting Motion Not Supported
If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.
G-Series is showing Unsupported Server Hardware
The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior. <br>
Storage Hardware Attribute Alarms from 3rd Party HDDs
Servers are reporting Health Warnings in exacqVision Enterprise Manager. The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2” Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both. The corresponding exacqVision Enterprise Manager logs show: It has been determined that these are false… Continue reading Storage Hardware Attribute Alarms from 3rd Party HDDs
Multiple exacqVision Client operators may experience contention and /or “runaways” while simultaneously controlling AD Matrix analog PTZ cameras.
Multiple exacqVision Client operators may experience contention and /or “runaways” while simultaneously controlling American Dynamics MP3200 or MP48 Matrix Switcher analog PTZ cameras.
Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0
Updating from 19.12 through 21.06 could cause the event linking Inputs to be renamed. There is a developement build to correct this and will be release in the September release. This is contained to Axis A8027 cameras with relay inputs. The relays will work but the names of the inputs in event linking will be… Continue reading Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0
Axis Camera Q3515 Auto Focus Button doesn’t show up in Client
If the client does not show the Auto Focus Button in the clients camera setting page please do the following. This can be seen on server/client 19.12 through 21.06. This is a camera side issue and not server related. Axis sent instructions to tech for case 02148631. Default the Camera via gui. Make sure the… Continue reading Axis Camera Q3515 Auto Focus Button doesn’t show up in Client
Search for Serial Data unexpectedly fails to return results
Description When set to record, exacqVision Server stores serial data in a database called pospi.db Default locations are: After verifying that serial data is configured correctly and data is being received if searches fail to return results for serial events check the exacqVision Server logs for entries similar to the following. These messages are indicating… Continue reading Search for Serial Data unexpectedly fails to return results