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Knowledge Support exacqVision EDGE Support exacqVision Server Categories Products

Axis Edge losing config XML on power loss

In the ExacqVision Edge Server Trunk build version 21.06.114, We have improved our config persistence algorithm to guard against sudden power losses.

you can download and use this version or wait until the next official release which is 21.09

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Knowledge Support Support exacqVision Enterprise Categories Products

Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process

Exacq Support has identified an issue preventing fail-back due to VFBA.exe being blocked; which uses port 28774.

Windows Versions

It is recommended to create both inbound and outbound Windows firewall rules on the SPARE server to allow communications through port 28774 for the Windows Firewall.

** Due to issues with the Window OS, disabling Windows Firewall does not allow this thru, and the creation of the FIREWALL rule is required. **

On a Windows Machine, do a search for FIREWALL and click on the option for Windows Firewall with Advanced Security.

Click on the inbound/outbound rules and select NEW RULE from the right.

Highlight Port and click NEXT

Select Port 28774 and click next.

Be sure to repeat this for BOTH Inbound and Outbound connections.

In some cases it may be necessary to “whitelist” ExacqVision components (core.exe, edvrclient.exe, including .ps and .psi file types, and ExacqVision Enterprise System Manager components) Enterprise Manager, Server and Client software along with vfba.exe within any used Antivirus configuration.

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Knowledge Support Support Categories Products exacqVision Integrations

Panasonic Motion tab does not accept Default Motion Window

Panasonic model WV-SW458 Fisheye On Firmware 2.50 .
When setting up a new camera in the client and notice the motion window is not saving with the default motion window.

Work Around

Edit the motion window and delete any motion windows that exist. Then create a new motion window and draw the boarder of the motion window smaller than the boarder of the cameras field of view and apply. The motion window will save. If you use the default motion window and hit apply, the motion window will not save. It has to be a little bit smaller than the full boarder of the cameras FOV.

This will be in our 21.09 build release.

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Knowledge Support Support exacqVision Webservice Categories Products

Web Service has to be restarted every few days

If you have a customer that calls up stating they are having an issue with Web Service having to be restarted every few days.

For more information refer to Trac# 22810

Fixed in WebService 21.06.102

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Documentation Integrations Categories Products exacqVision Integrations

Dragonfruit AI Integration Guide

Dragonfruit-AI.pdf
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Documentation Integrations Categories Products exacqVision Integrations

Calipsa Integration Guide

Calipsa.pdf
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Video Library Demo exacqVision Client exacqVision Server Categories Products

Archive to Amazon S3 Engineering Brain Dump

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Knowledge Support exacqVision EDGE Support exacqVision Server Categories Products

SCN-00000021 – Discontinuation of development of exacq Edge for Axis-CRIS (ARTPEC-3) Cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras

SCN #SCN-00000021
Title of SCNDiscontinuation of development of exacq Edge for Axis-CRIS (ARTPEC-3) Cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras
TRAC #21906
Effective VersionReleased September 2021
Products AffectedexacqVision Server v21.09+
Reason for Change (Summary)Engineering will discontinue building artifacts and packaging installers for the Edge platforms that have been declared as End Of Life (EOL): Axis-CRIS (ARTPEC-3) cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras.

Change

Version 21.06 is the last official release in which engineering will provide exacq Edge for the Axis-CRIS (ARTPEC-3) cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras. Versions 21.09+ WILL NO LONGER include support.

Additional Resources

Last available exacqVision Edge v21.06.8.0 installers and their corresponding compatible Axis and Illustra camera model numbers:

Axis Camera Installers

Download Link: exacqVision Edge for Axis ARTPEC-3 Cameras
Compatible Models: M2014-EM5013 PTZM5013-V PTZM5014 PTZM5014-V PTZP1204P1214P1214-EP1224-EP1244P1254P1343P1343-EP1344P1344-EP1346P1346-EP1347P1347-EP3343P3343-VP3343-VEP3344P3344-VP3344-VEP3346P3346-VP3346-VEP5512 PTZP5512-E PTZP5522 PTZP5522-E PTZP5532 PTZP5532-E PTZP5534 PTZP5534-E PTZP5544 PTZQ1755Q1755-EQ6032 PTZQ6032-E PTZQ6034 PTZQ6034-E PTZQ6035 PTZQ6035-E PTZ

Illustra Camera Installers

Download Link: exacqVision Edge for Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras
Compatible Models: ADCi600-M111ADCi610-M022ADCi610-M111IPL02B1BNWIYIPL02B2BNWIYIQS02CFICWSNIQS02MFONWTY

Other information

  • CRIS is an acronym for “Code Reduced Instruction Set.”
  • ARTRPEC-3 is the Axis IP camera third generation proprietary ASIC.
  • ASIC is an acronym for “Application Specific Integrated Circuit” — a chip designed for a particular use, rather than for general purpose.
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Video Library Demo exacqVision Server Categories Products

No-scan Scan Engineering to L3 Brain Dump

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Video Library Demo exacqVision Enterprise Categories Products

2021-07 EM Failover + API Training