Month: May 2021

Server crashes on start-up when audit directory cannot be created

Affected Versions exacqVision Server 7.6 and earlier <br> Description The server will crash on start-up if the audit directory does not exist and the server cannot create a valid audit directory. An example of this is when ‘audit’ is a symlink with an invalid target or a file exists with the same name as the… Continue reading Server crashes on start-up when audit directory cannot be created

Copy Video Files While Retaining Modification Date

If the need arises in which you must copy recorded video data from one drive to another it is important to preserve both the file structure and the modification dates of the files. See below for instructions on copying directories to preserve this data: Windows: Using CMD, enter the following: <br> Linux: Using Terminal, enter… Continue reading Copy Video Files While Retaining Modification Date

Deleting the boot EFI partition

If you need to perform a manual recovery from a zipped, USB image, it is necessary to delete the working EFI partition from the current boot disk. To perform this, follow the steps below. 1. With all external USB drives disconnected from the machine. Reboot, and begin pressing the “S” button after the BIOS screen.… Continue reading Deleting the boot EFI partition

Replay button on event monitoring card does not always work with view targets

Description Pressing REPLAY on an event monitoring event card where the event action was show view does nothing if the user is logged in to the systems(s) for all cameras in the given view <br> Tested Version <br> Platform All <br> Steps to reproduce <br> Expected result A search is started with the cameras in… Continue reading Replay button on event monitoring card does not always work with view targets

Tap events are not consistently recognized

Description Tap events are not consistently recognized <br> Tested Version <br> Platform Android and iOS <br> Steps to reproduce <br> Expected result Tap is registered and the correct action is performed <br> Actual result It can take many taps before the application successfully execute the desired action. <br> Work Around Try using a slightly longer… Continue reading Tap events are not consistently recognized

Search “select cameras” page not shown when cameras are across multiple services

Description When selecting a search from a layout including cameras from multiple web services, the “Select Cameras” page is not shown, instead, immediately performing a search on the first service’s cameras. <br> Tested Version Exacq Vision 3, version 7.6.3 <br> Platform Exacq Mobile 3 [All device installations] <br> Steps to reproduce <br> Expected result The… Continue reading Search “select cameras” page not shown when cameras are across multiple services

Server’s Oldest Content and Desired Oldest Content Fields are Overwritten Upon Edit

Description Oldest content date and desired oldest content fields are set to NULL when server’s details are edited. This change does not affect the server configuration itself, only the detail display in ESM <br> Tested Version ESM Version 3.7 <br> Platform ESM – All Versions <br> Steps to reproduce In the client, set a server’s… Continue reading Server’s Oldest Content and Desired Oldest Content Fields are Overwritten Upon Edit

Client cannot connect to edvrserver on Windows XP after upgrading edvrserver

Description Client cannot connect to edvrserver on Windows XP after upgrading edvrserver. <br> Introduced Version exacqVision Server 7.7.26+ <br> Fixed Version Not yet fixed <br> Workaround Downgrade edvrserver to a previous version (7.6.x) Since the remote update is not possible, the user has to run an installer on the server manually.

ESM: Known database errors.

ESM displays an error in its log files indicating one of the following database related errors: ProgrammingError…DatabaseError…OperationalError…InterfaceError… This is expected behavior if the log message shows it was caught by !RunDatabaseQuery and also logs that the query recovered without exception.  This is an example of an error communicating with the database but has recovered. [16/Jun/2016… Continue reading ESM: Known database errors.