When starting or stopping the exacqVision Web Service, an error message could appear stating that there is “no such process.” This can occur if a stale exacqVision Web Service process is running in the background. If this occurs, complete the following steps: Stop exacqVision Web Service by typing the following in Terminal:sudo /usr/local/exacq/webservice/service.sh stopLocate the… Continue reading “No Such Process” Error when Starting or Stopping exacqVision Web Service
Month: May 2021
Impact of Microsoft Windows XP End of Support
Microsoft announced the end of support for Windows XP on April 8, 2014. The operating system will no longer receive security updates or technical support after that date.Customers with exacqVision servers running Windows XP will likely have questions about this end of support, and the following information will help answer their questions: Q: Will Exacq upgrade the… Continue reading Impact of Microsoft Windows XP End of Support
Incorrect Network Configuration when Importing exacqVision S-Series Settings
Importing settings from exacqVision Client to an exacqVision S-Series system can cause an incorrect network configuration. This can occur in the following situations: Exporting settings from exacqVision Client with network adapter bonding configuration (which is the default on S-Series systems).Importing settings on a system with no bonding, or a system with a bond name that… Continue reading Incorrect Network Configuration when Importing exacqVision S-Series Settings
Differences Between Device and Audio Connection Alarms and IP Camera Connection Alarms
IP CONNECTION ALARMS Available in client under Event Linking and/or Event Monitoring under source type IP Camera Connection and video source’s name as configured under Camera Settings. It is always helpful to give your cameras unique, easily-recognizable names.Each stream is an independent alarm source, whether an encoder with multiple channels, or an IP camera with multiple active… Continue reading Differences Between Device and Audio Connection Alarms and IP Camera Connection Alarms
Support for Q87 Audio on Windows Server 2012
The audio chip on the ASUS CSB motherboard does not have audio drivers. However, you can use the Realtek HD 2.73 audio drivers for Windows 8. For information about how to install these drivers on Windows Server 2012, see the following link: http://blogs.msdn.com/b/matthew_van_eerde/archive/2011/09/14/how-to-install-unsigned-drivers.aspx
How to Determine Whether a File is Bookmarked
NOTE: For better understanding of this article, you should be familiar with the basic filename format for exacqVision data (see https://exacq.com/kb/?crc=30471).A file is known to contain bookmarked content if: The filename plugin ID (XXXX in the file name) matches the device manufacturer’s ID (list of available IDs: https://exacq.com/kb/?crc=30471).The device number (YY in the file name) matches the camera’s… Continue reading How to Determine Whether a File is Bookmarked
Troubleshooting a Corrupt iSCSI Configuration
An iSCSI configuration could be corrupt if the following are true: Linux-based exacqVision ServeriSCSI used as extended storageExtended Storage portal status displayed in exacqVision Client as anything other than OKServer logs contain the following messages:8/21/2014 1:48:12 PM ArchivePI Warning Errors from /usr/local/exacq/server/scripts/iscsiprep.py addportal -portaladdr 10.16.1.106 -portalport 32608/21/2014 1:48:12 PM ArchivePI Warning Error: while running command… Continue reading Troubleshooting a Corrupt iSCSI Configuration
Upgrading the CIFS Module on Ubuntu 10.04 System Running Kernel 3.0
The CIFS module enables asynchronous I/O, and it increases archiving speed when combined with a version of archivepi that uses sendfile. (This is not necessary on Ubuntu 12.04 and later, which already supports asynchronous I/O.) To upgrade the CIFS module, complete the following steps: Disable all archive targets and unmount any cifs/smb share.Remove the CIFS… Continue reading Upgrading the CIFS Module on Ubuntu 10.04 System Running Kernel 3.0
Directory Could Not be Created – Symbolic Linking Error 17
When exacqVision Client starts, it looks for a folder named “exacqVision Files” inside the directory of the currently active user. If it doesn’t find one, it creates the directory for exported video. On exacqVision systems, the masterscript creates a symbolic link here that directs data to the “/mnt/export/admin” directory so that exported video does not… Continue reading Directory Could Not be Created – Symbolic Linking Error 17
AD victor Client (version 4.9+) Shows a Date & Time Stamp Offset by +10 Hours for Ubuntu Linux exacqVision Servers Configured for Hawaii Time Zone
American Dynamics victor Client (versions 4.9+) shows a date & time stamp that is offset by +10 hours for analog or IP cameras from Ubuntu Linux exacqVision servers configured for Hawaii time zone.