Month: May 2021

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Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

Which MAC address can I license?

Which Network Interface Card can I license?

The exacqVision software reads the MAC addresses for all network interfaces seen by the computer’s operating system and verifies that the license file matches the MAC address from one of the enabled NICs.

For more information on licenses, see:
How is ExacqVision NVR software licensed?

NOTE: The interface with the licensed MAC address must be enabled in the operating system.

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What If my NIC’s are Bonded or Teamed?

You can still license the MAC address of any one of the NIC’s installed on the system including the MAC of the Bonded/Teamed NIC.

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Can I license a virtual MAC address?

Yes, you can license any Network Interface Card or Virtual MAC address.

NOTE: If using VMware ESXi virtual environment, it is advised that when initially configuring this environment in order to host exacqVision systems – that a unique ID be configured for this environment (also known as “vCenter Server instance ID”). It is advised to not leave these on default settings for the locally administered MAC addresses – as these may already be in use. Leaving this on the default settings will generate MAC addresses for these virtual machines that may match systems already licensed for exacqVision use, causing potential licensing conflict.

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Related Articles

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Categories
Knowledge Support Support exacqVision Server Categories Products

Pelco plugin with Optera crashes server

Description

Pelco plugin with Optera crashes server. ExacqRtsp_lib getSdpValue function is used by Pelco Optera to get the dewarp information with the RTSP session. The camera fails to return sdp and the default return of the getSdpValue method is NULL in this case.

Line 1148 ExacqRTSPCommandHandler.cpp.

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Tested Version

  • exacqVision Server 7.9.39.102385

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Steps to reproduce

  1. Connect to Pelco Optera (00-04-7d-0d-e8-54)
  2. When this happened, the camera was connected to another server(not sure is the cause)

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Expected result

Server should not crash

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Actual result

Server crashes

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Knowledge Support Support Categories Products exacqVision Integrations

E-Series failed to set constant bitrate

Description

Seems to happen with context stream on e-series encoder. The range on constant bitrate mode could be set to invalid ragne of 32-1024 instead of 32-8192. So with bitrate set to something like 2048 would the bitrate out of range error and failed to set. Also in this case, the stream setting would also drop to “constant quality” setting.

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Tested Version

8.0.0.102418

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Steps to reproduce

  1. E-Series(tested unit 00-50-F9-E8-09-64 10.16.13.96)
  2. add context stream for input 1
  3. set context stream to h264/constant quality/ apply
  4. change the context h264 stream to “Constant Bitrate” and 2048kbps
  5. change context stream to jpeg and apply.
  6. change context stream back to h264 and apply with constant bitrate set to 2048kbps.

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Expected result

Constant bitrate is correctly applied.

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Actual result

– the bitrate range is set to 32-1024

– failed to set constant bitrate

– Rate Control selection is set to “Constant Quality”

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Work Around

none

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Knowledge Support Support Categories Products exacqVision Integrations

Samsung SUNAPI2 firmware known fw issues

Description

Samsung SUNAPI2 support is release in r102309 dev build 7_9_38_102356 and RC 8.0.0.102418.

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Known issues

– coordinate information for privacy mask and motion regions provided from the camera are inconsistent. Samsung is to provide updated fw that from what we understand is the sensor coordinate for different pixel modes the camera supports. This results in the privacy mask an motion region calculation error especially in corridor modes for some models. The work around is to set the cameras in normal mode when create the regions. Or use the camera web page to create the regions. This should be fixed when the updated fw is consistent across all the SUNAPI2 models.

– The current release does not support H265 modes. As a result, camera with H265 profiles might have issue in adding back missing custom created profiles from the cameras. The use case is, additional profiles could be added to the list other than the build-ins. The plugins “remembers” all the profiles and will add back the ones that are missing on a re-connection. This would be fixed when we support H265 profile. This is not very common but just in cases when user create their own profiles and delete them.

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Knowledge Support Support Categories Products exacqVision Integrations

Pelco Optera supports Panomersive Uni-stream mode

Description

Pelco Optera is a multi-sensor 180/360 camera that provides panoramic views. We started supporting this model with r101894 dev build 7.9.32.101939 and officially in 8.0.0.102418 RC.

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Fix

The camera should be set to the “Panomersive Uni-stream” mode.

In the camera web page, got to the “System” tab and under “Optera Compatibility Mode”. Let the camera reboot and reconnect with our server. This would provide both mosiac and full views.

Note: Also required is client release 8.0 and above to dewarp the mosaic views. Camera should also have fw IMM12018-2.7.0.3.8360-A0.0 and above that fixed the two main issues.

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Knowledge Support Support Categories Products exacqVision Hardware

Updating Windows Operating System

Windows

To update your Windows 10 Operating System:

  1. Open Windows Update by right clicking the Start button in the lower-left corner and select search.
  2. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updates
  3. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer
  4. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to download or install
  5. In the list, click the important updates for more information. Select the checkboxes for any updates that you want to install, and then click OK
  6. Click Install updates

Note: Do not shut your computer off or allow it to run out of battery during the update process.

Doing so can cause a corruption of the operating system, which can often only be fixed by reformatting the computer. 

The ExacqVision Official stance on Operating System Updates

Https://support.exacq.com/#/knowledge-base/article/5144

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Knowledge Support Support Categories Products exacqVision Hardware

Update Ubuntu Linux Software Using Command Line

Installing updates via Terminal

The commands are as follows:

apt update: Update is used to resynchronize the package index files from their sources on Ubuntu Linux via the Internet.
apt upgrade: Upgrade is used to install the newest versions of all packages currently installed on the Ubuntu system.

To update software list for Ubuntu

First, open the Terminal application and type following two commands (Application > Accessories > Terminal or CTL-ALT-T).

Type the following apt command:
sudo apt update

Install updates and patches on Ubuntu

sudo apt upgrade

ExacqVisions Official stance on Operating System Updates Https://support.exacq.com/#/knowledge-base/article/5144

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Knowledge Support Support Categories exacqVision Hardware Products

ExacqVision stance on Operating System updates

The official stance of ExacqVision regarding security updates and auto-updates is they are off by default, because there is the potential risk of the NVR being rebooted during the update process which can stop video recording, so please plan accordingly!!!

ExacqVision cannot control the integrity of security patches or operating systems updates; therefore these off by default and leave it to the installation technician, IT staff or system owner to apply any updates or security patches to their ExacqVision Video Recorders.

Updating Windows Operating System Https://support.exacq.com/#/knowledge-base/article/5159

Updating Linux Operating System https://support.exacq.com/#/knowledge-base/article/5151

Categories
Video Library Knowledge Support Demo Support exacqVision Server Categories Products Uncategorized

2021-04-28 TS_Search Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-2021-04-28-ts-search