Month: May 2021

Issue when changing the time zone on a client running local to the server

Description exacqVision Client 7.8 introduced an issue when changing the time zone on a client running local to the server. The time sent to the server would be off by an hour or two. The workaround is to change the time zone, apply changes, then change the time and apply changes. <br> Tested Version <br>… Continue reading Issue when changing the time zone on a client running local to the server

Search may not work correctly on large event tables

Description Every few seconds ESM will index new content so that the search bar can provide more current information about events, cameras, servers etc related to keywords a user searches. If there are a large number of camera or server events, this is more possible on large deploys with more frequent events happening, the indexing… Continue reading Search may not work correctly on large event tables

ESM API for getting camera may show incorrect last Connection

Description In retrieving cameras in the API, a user can determine how long the camera has been connected by looking at lastConnection. However, for some cameras this value may be Null even though the camera connected state is connected. <br> Tested Version 4.0.0 <br> Platform [All] <br> Steps to reproduce Make a request to http://webservice.exacq.org:8080/api/cameras/?slug=rootexacqvision-linux-server2556166 <br>… Continue reading ESM API for getting camera may show incorrect last Connection

High CPU utilization for large ESM deploys on server 2008 in windows

Description On a customer site, we have seen high CPU utilization in the 85% or more range with multiple cores (more than 20 cores). ESM will spin up a sub importer per core, so there could be 20+ sub importers in this scenario. Each using CPU, the total can be very high. On newer windows… Continue reading High CPU utilization for large ESM deploys on server 2008 in windows

Setting up Archiving on Third Party Linux Devices

Preparing a Third-Party Storage System Archiving must be done to a network resource that supports the hosting of SMB shares. By default, S-Series storage systems built by Exacq come with Samba installed. The following steps will need to be performed on a third-party Ubuntu system used in place of an ExacqVision S-Series system. <br> <br>… Continue reading Setting up Archiving on Third Party Linux Devices

Volume and Hardware Tabs Missing From Storage

Issue The Volume and Hardware tabs or not present on the Storage page even though the server has a MegaRAID RAID controller and the drive is present on the Drive tab. Resolution This can occur when the path to storcli is not present in the Windows system Path environmental variable. Use the following steps to… Continue reading Volume and Hardware Tabs Missing From Storage

Getting server lists for exacqVision Client may connect to a server more than once

Description If there are two different servers with the same server name in two different groups in ESM, it is possible that the client sync with ESM will pull in the server at different times during the continuous sync with ESM (every 5 minutes) by confusing the group hierarchy of the same named servers.To workaround… Continue reading Getting server lists for exacqVision Client may connect to a server more than once

Server may crash when an invalid date format specified in Notification or Auto Export configuration

Description Server may crash when an invalid date format specified in Notification or Auto Export configurationThis issue affects all versions 4.12.2 and later and only Windows platform. <br> Workaround Fix the {date format=} field configuration to only use the values as defined in the user manual.