Issue
This only applies to Start licensed systems.
If a restricted user attempts to login to a server through the web service (thin client or Exacq Mobile 3), a login error may be received even when valid credentials are provided. In this case, the exacqVision server does not have any logs indicating failed login attempts.
When a user installs the exacqVision software on a fresh machine and creates a new user and makes them a part of the “Restricted” user group they can only log in to the NVR and not the EV Web Thin Client or Exacq Mobile 3 app. It does not matter whether they apply or don’t apply a START license to the NVR.
If they change the user to Admin, Power User or User Admin it works as expected.
Tested Version
- exacqVision Web Service 20.09.1
Steps to reproduce
- Install exacqVision Client, Server and Web Service on to a fresh box
- Log on to the box as the admin
- Create a new user
- Make the new user part of the “restricted” user group
- Log in to the exacqVision Client with the new user (Works)
- Log in to the exacqVision Thin Client or Exacq Mobile 3 app with the new user (Doesn’t Work)
- Change new user from “restricted” user group to any of the other listed (Works)
Expected result
- Works no matter what user group the user belongs to
Actual result
- Unable to login to the Web Thin Client and Exacq Mobile 3 app with a user that is in the “restricted” group
Work Around
- Change user from “restricted” user group to one of the others