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Knowledge Support Support exacqVision Server

Volume and Hardware Tabs Missing From Storage

Issue

The Volume and Hardware tabs or not present on the Storage page even though the server has a MegaRAID RAID controller and the drive is present on the Drive tab.

Resolution

This can occur when the path to storcli is not present in the Windows system Path environmental variable. Use the following steps to correct.

Steps

  1. Verify that StorCLI.exe and StorCLI64.exe are located in the default directory. “C:\Program Files (x86)\MegaRAID Storage Manager”
  2. In Windows open the Environmental Variables system properties .
  3. Under System variables locate and edit the path variable.
  4. Add the MegaRAID Storage Manager path to the path variable.
  5. Stop and start the exacqVision Server Service.  Note: A reboot may be necessary
  6. The Volume and Hardware tabs should now be present on the Storage page.
Before adding the path to storcli
After adding the path to storcli