Month: April 2021

Web Service event monitoring information not provided

Description Retrieving event monitoring information from the web service is broken in 8.4. Currently, requests to eventmonitoring.web will return an empty profile list, independent of any configured event monitoring profiles. Note: This directly affects the registration and receiving of push notifications in mobile. <br> Version Introduced <br> Platform Web Service / All <br> Steps to reproduce <br>… Continue reading Web Service event monitoring information not provided

Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger

Description This was reported by Tyco security using ESM and noticed that an illustra3 Pro camera that is disconnected for a while continues to post a disconnected status. The issue is fixed in server 8.2 and later with separating status for device/stream connect state and status only. With earlier server that supports common connection status,… Continue reading Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger

iSCSI CONSIDERATIONS WITH LINUX RECORDERS

iSCSI CONSIDERATIONS WITH LINUX RECORDERSAlso Note: https://crm.exacq.com/kb/?crc=42338 == recovering corrupt iSCSI configuration in Linux (open-iscsi issue). This can also solve the occasionally-observed problem of deleting a portal, restarting service, and observing the portal was not actually deleted after all. Alternatively, you can also: sudo services edvrserver stopsudo apt-get purge open-iscsisudo apt-get install open-iscsisudo services edvrserver start… Continue reading iSCSI CONSIDERATIONS WITH LINUX RECORDERS

Illustra discovery for Pro and Essentials issues with dual nic as well as Una systems

Inconsistent results. Web interface not showing all details, firmware, model, etc. Doesn’t always find Pro cameras even though static IP addressed. Also found 610LT’s twice and added them twice.Workaround suggestedFor Dual nic systems:For dual nic systems with duplicated results, either disable one of the nic’s or make sure that they are not set to the… Continue reading Illustra discovery for Pro and Essentials issues with dual nic as well as Una systems

Re-associating Searched Video to a Different Plugin and Device

*** For Internal Use Only *** Reference:KB 30471 – exacqVision Video File Naming FormatKB 34409 – exacqVision IP Plugin IDs Search results are tied to a specific IP Camera Plugin and the specific device number for the camera being searched. It is possible to rename the video files (.ps and .psi) to get the old… Continue reading Re-associating Searched Video to a Different Plugin and Device

Rotary Menu Dismisses when no Actions are Available

Description When no actions are available for a zone the rotary menu is dismissed. <br> Tested Version <br> Platform [All] <br> Steps to reproduce <br> Expected result The rotary menu opens. <br> Actual result The rotary menu closes. <br> Work Around Remove the associated zone from the camera. <br>

RAID drives show threshold exceeded on Linux

Description On server version 8.9.25 or newer, RAID drives may show threshold exceeded error on Linux systems. Some windows systems may also show this depending on the raid controller and drive model. <br> Workaround Add following rows to hwmconfig.xml file under <SmartConfig> section Fix will be available in v9.1.1

Axis with VMD4 reporting “Device reporting an error” and stream video

Description This is limited to Axis cameras supporting VMD4 (fw 6.50 and later) either after factory default or out of box. In this case, the plugin detects VMD4 is preferred over VMD1 and by default VMD4 is stopped. The Axis plugin in this case sends a request to start VMD4 and some camera model and… Continue reading Axis with VMD4 reporting “Device reporting an error” and stream video

Password Reset Tool

Descriptionedvrpasswd is a tool to reset lost or forgotten passwords for an exacqVision user. NOTE: this will not modify domain or local computer (OS) passwords.edvrpasswd contains built-in help, displayed with the ‘-h’ argument:C:\Program Files\exacqVision\Server\tools> edvrpasswd -h edvrpasswd: 8.9.14.120870 Options: -h [ –help ] Help message. -f [ –file ] arg user accounts xml file (optional, default ‘useraccounts.xml’). -u [ –user ]… Continue reading Password Reset Tool