Affected platforms exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4) <br> Symptom When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash. <br> Workaround If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development… Continue reading Cannot connect more than 52 E-Series encoders to a server
Month: April 2021
A Windows server may crash when attempting to delete old audit trail files
Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems <br> Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked… Continue reading A Windows server may crash when attempting to delete old audit trail files
exacqVision admin shows “Live+Search” privileges after importing exacqVision license
Affected platforms exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04 <br> Symptom Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search. A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening… Continue reading exacqVision admin shows “Live+Search” privileges after importing exacqVision license
How to reset the ESM admin password
Description If the ESM administrator has lost or forgotten the ESM admin password, it can be reset by executing shell commands in the operating system of the ESM machine. Note: root/admin level access to the ESM machine is required for this process. In Linux: Open bash shell as root, or provide sudo on command executionNavigate to… Continue reading How to reset the ESM admin password
Unable to bookmark some events
Affected platforms exacqVision 7.1 or prior <br> Symptom When trying to bookmark event data from the Search Events page, the resulting bookmark does not display the events you were trying to preserve. This issue affects systems that have a large number of event linking objects (Associations or other types) or have created and deleted event… Continue reading Unable to bookmark some events
ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Affected platforms exacqVision 5.4 or later <br> Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap… Continue reading ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Video Not Recording to iSCSI with Status “Recording Not Possible”
Description Video is not recording to customers iSCSI targets after a reboot. Drive was reporting a status of “Recording Not Possible” on exacqVision Server 21.03.10. Servers running exacqVision Server version 20.06 or older were showing a status of healthy, but were not recording. Identification Use the following to properly identify the issue before applying the… Continue reading Video Not Recording to iSCSI with Status “Recording Not Possible”
Illustra3 with illustraFlex fw 3.1.4 returns http error 500
Description IllustraFlex firmware 3.1.4 returns http 500 from the http metedata request. The camera failed to respond to a motion/input trigger event. This is a fw issue and is fixed in 3.1.5 archived here. \\shares.exacq.org\Public\Software\American Dynamics\Illustra Flex firmware\web-update-Ver.3.1.5-20170213.opk. <br> Version Introduced 8.2.2.108683 <br> Platform All <br> Steps to reproduce Connect illustrFlex(ADCi600F/ADCi800F) that supports iAPI3(fw >… Continue reading Illustra3 with illustraFlex fw 3.1.4 returns http error 500
Axis HTTPS setup
To setup an Axis camera for HTTPS support in 8.4.1 server. Log into the camera web page and go to the setup page.Select “System options” and HTTPS.The HTTPS settings page might look different between fw’s.To create self signed certificates, select the create option and fill in the required fields such as country/locality/state/organization/etc in the popup.To… Continue reading Axis HTTPS setup
Axis V5915 audio-out fails in digest authentication mode.
Description Audio-out does not work with V5915 fw 5.75.1.4 and set to digest or basic or digest authentication mode. This is a misbehave camera fw that server 8.4 does not support properly. Work around is either revert back to 8.2 or set the camera to basic authentication mode until the issue is fixed. <br> Version… Continue reading Axis V5915 audio-out fails in digest authentication mode.