Before troubleshooting an exacqVision system that is experiencing throttling, it is important to know how the software writes video to the disk. <br> Each time PSFPI attempts to open a record stream, the disk volumes are checked for available space. The available space is determined by adding 1GB to the currently used space. The volume… Continue reading Throttling Issues After Changing the Storage Configuration on an exacqVision System
Month: April 2021
Streams not closed when recording is disabled
Description With Dahua/Illustra Essentials, video continuous to stream when the recording for the stream is disabled in the ip camera recording page. Most likely this does not affect user but it affects traffic on the network. <br> Version Introduced r71495 (6.8.x RC) <br> Platform All <br> Steps to reproduce disable stream recording in the “Recording” tab of the… Continue reading Streams not closed when recording is disabled
Manually Triggering a Watchdog
Because of issues archiving over a WAN (see this article), it might be necessary to manually trigger a watchdog so that the server is able to start up successfully. To do this, complete the following steps: On the System configuration page, open the Watchdog Timers tab and make sure the motherboard watchdog is enabled.Open a… Continue reading Manually Triggering a Watchdog
ESM: Spare With Expired or Non-Enterprise License Not Monitored
A server without an Enterprise license enabled for health monitoring can be selected as a spare server. The protected server will fail over to this spare server, but Enterprise System Manager (ESM) will not monitor the spare server. This can also occur if the spare server’s Enterprise license has expired. <br> As a workaround, do… Continue reading ESM: Spare With Expired or Non-Enterprise License Not Monitored
Updating Supermicro C7Q67 Motherboard Firmware
A small percentage of exacqVision systems with Supermicro C7Q67 motherboards installed have been found to exhibit widely fluctuating network performance and then lock up. The problem is known to occur only on systems containing Supermicro C7Q67 motherboards with the BIOS firmware version 1.0b. These motherboards are found mostly in 2U exacqVision A Series and Z series servers.… Continue reading Updating Supermicro C7Q67 Motherboard Firmware
Manually Enabling Remote Web Service Configuration
THIS ARTICLE HAS BEEN DEPRECATED By default, exacqVision Web Service restricts configuration to the browser on the local machine. Through the configuration, a user can disable this restriction to enable remote configuration. However, there could be a need to manually remove this restriction (such as when installing the Web Service in a virtual environment, such… Continue reading Manually Enabling Remote Web Service Configuration
Video Displayed in Only One Video Window in Multi-window Layout in Linux (OpenGL Issue)
An old exacqVision system with Supermicro C2 installed has been seen to display video in only one of 16 video panels in 4×4 mode. Changing the VGA Acceleration mode from Auto to None resolved the issue.
USBDIO and Serial Port Recovery
The following recovery enhancements have been added to exacqVision Server: USBDIO recovery enhancement: version 6.7.20.74529UART serial ports recovery: version 6.7.25.75004 <br> When a USBDIO or UART serial port device disconnects, exacqVision Server attempts to reconnect to the device after one second. If that attempt fails, the next attempt occurs after two seconds, and then four… Continue reading USBDIO and Serial Port Recovery
Enabling Legacy Authentication Mode
*** INTERNAL USE *** With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password. <br> This procedure should be used only by Exacq Technical Support. Double-click on… Continue reading Enabling Legacy Authentication Mode
Native Decoding in Exacq Mobile 3
About Native Decoding The 3.12 release of the Exacq Mobile 3 app added the ability to decode native video from a camera streaming in JPEG or H.264 format. <br> Support Native JPEG decoding is supported on all platforms and devices that the Exacq Mobile 3 app runs on, including the web browser. Native H.264 decoding… Continue reading Native Decoding in Exacq Mobile 3