Issue: exacqVision Server may cause incorrect frame timestamps for some cameras that are using RtspPI or AxisPI plugins. Workaround: None Version Affected 20.06.4 and earlier Resolution: A new Override is available for RtspPI and AxisPIThe Override will prevent the server from auto adjusting timestamps and will trust verbatim what comes from camera. The server generates… Continue reading Incorrect Timestamps
Month: April 2021
KB Changelog
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Removing Unused LSI MegaRAID Storage Management Software on Ubuntu Linux to Eliminate Open Port 3071 Vulnerability
Vulnerability scans may detect and indicate that port 3071 is Open/Listening because of the installed LSI MegaRAID Storage Management software (LSI MSM) on an Ubuntu Linux server that does not have hardware support for RAID configuration. IF IT IS NOT BEING USED, the software may be removed to eliminate this vulnerability.
exacqVision Client Error – Unable to exclusively lock file
Symptom Problem When viewing cameras, the user would occasionally see the following exacqVision Client Error message: It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment. The exacqVision Client uses the boosts IPC folder which is sometimes used by the other software. Example After a reboot it… Continue reading exacqVision Client Error – Unable to exclusively lock file
Exacq Software can’t connect to standalone S3 solution
when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it. The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and… Continue reading Exacq Software can’t connect to standalone S3 solution
exacqVision Enterprise Manager Error When Saving Custom User Role
When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again.” To resolve copy the script “fix_userroles.py” to the EnterpriseSystemManager install folder. WindowsC:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager Linux/usr/local/exacq/esm/ Navigate to EnterpriseManager directory and Launch the Interactive shell Windows cd “C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager” Linux Run the Script You… Continue reading exacqVision Enterprise Manager Error When Saving Custom User Role
Can not log into EM after updating to 21.03
Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.Microsoft link found here detailing other issues similar. HERE If you check the services the Apache service will be in… Continue reading Can not log into EM after updating to 21.03