Month: April 2021

Incorrect Timestamps

Post author By Tom Oakes
Post date April 19, 2021

Issue:

exacqVision Server may cause incorrect frame timestamps for some cameras that are using RtspPI or AxisPI plugins.

Workaround:

None

Version Affected

20.06.4 and earlier

Resolution:

A new Override is available for RtspPI and AxisPI

The Override will prevent the server from auto adjusting timestamps and will trust verbatim what comes from camera.

The server generates and caches a timestamp offset when starting a stream, which is applied to every frame as a time correction. Normally, the camera then continues to perform NTP sync operations with the server for timestamp accuracy.

However, with a busy network, some NTP packets may fail to arrive at the camera, and in some cases the camera’s time may drift beyond a 60 second threshold, which causes server to incorrectly adjust and freeze its cached offset, which will be applied to every frame regardless whether the camera successfully NTP syncs with server.

Most noticeable in multi-sensor cameras and encoders.

The new override is #timestamp=trusted

Version Fixed:

exacqVision Server 20.09.8

KB Changelog

Post author By Isaac Penrod
Post date April 13, 2021

ExacqVision Server Linux x64 v24.09.5.0 (11/6/2024) - Q3 2024-09-19 ev-Server-Linux-x64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_x64.deb^21 October 2024^205MB,
ExacqVision Webservice Windows x64 v24.09.1.0 (11/6/2024) - Q3 2024-08-24 ev-WebService-Windows-x64^Version 24.09.1.0^https://cdnpublic.exacq.com/24.09/exacqVisionWebService_24.09.1.0_x64.exe^17 October 2024^74.7MB,
ExacqVision Webservice Linux x64 v24.09.1.0 (11/6/2024) - Q3 2024-08-24 ev-WebService-Linux-x64^Version 24.09.1.0^https://cdnpublic.exacq.com/24.09/exacqVisionWebService_24.09.1.0_x64.deb^17 October 2024^145MB,
ExacqVision Edge v24.09.5.0 (11/6/2024) - Q3 2024-09-19 ev-Server-axis-armhf^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_armhf.eap^21 October 2024^7.2MB, Q3 2024-09-19 ev-Server-illustra-aarch64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_illustra-aarch64.tar^21 October 2024^9.6MB, Q3 2024-09-19 ev-Server-ARTPEC8^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_ARTPEC-8.eap^21 October 2024^9.7MB, Q3 2024-09-19 ev-Server-axis-arm^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_AxisArm.eap^21 October 2024^7.2MB, Q3 2024-09-19 ev-Server-ARTPEC4^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_ARTPEC-4.eap^21 October 2024^8.0MB,
ExacqVision Server Windows x64 v24.09.5.0 (11/6/2024) - Q3 2024-09-19 ev-Server-Windows-x64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_x64.exe^21 October 2024^148MB, Q3 2024-09-19 ev-Combo-Windows-x64^Version 24.09.7.0^https://cdnpublic.exacq.com/24.09/exacqVision_24.09.7.0_x64.exe^21 October 2024^361MB,
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ExacqVision Enterprise Windows v24.09.1.0 (10/31/2024) - Q3 2024-10-09 ev-EnterpriseManager-Windows-x64^Version 24.09.1.0^https://cdnpublic.exacq.com/24.09/exacqVisionEnterpriseManager_24.09.1.0_x64.exe^9 October 2024^639MB,
ExacqVision Enterprise Windows Legacy Versions (10/31/2024) - {2024} Q3 2024-08-07 ev-EnterpriseManager-Windows-x64^Version 24.06.4.0^https://cdnpublic.exacq.com/24.06/exacqVisionEnterpriseManager_24.06.4.0_x64.exe^7 August 2024^639MB, Q2 2024-06-10 ev-EnterpriseManager-Windows-x64^Version 24.03.8.0^https://cdnpublic.exacq.com/24.03/exacqVisionEnterpriseManager_24.03.8.0_x64.exe^10 June 2024^639MB, {2023} Q4 2023-12-07 ev-EnterpriseManager-Windows-x64^Version 23.09.6.1^https://cdnpublic.exacq.com/23.09/exacqVisionEnterpriseManager_23.09.6.1_x64.exe^7 December 2023^636MB, Q2 2023-06-15 ev-EnterpriseManager-Windows-x64^Version 23.06.0.0^https://cdnpublic.exacq.com/23.06/exacqVisionEnterpriseManager_23.06.0.0_x64.exe^1 June 2023^635MB, Q1 2023-03-15 ev-EnterpriseManager-Windows-x64^Version 23.03.0.0^https://cdnpublic.exacq.com/23.03/exacqVisionEnterpriseManager_23.03.0.0_x64.exe^15 February 2023^643MB, {2022} Q4 2022-12-15 ev-EnterpriseManager-Windows-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionEnterpriseManager_22.12.0.0_x64.exe^22 November 2022^643MB, Q3 2022-09-15 ev-EnterpriseManager-Windows-x64^Version 22.09.0.0^https://cdnpublic.exacq.com/22.09/exacqVisionEnterpriseManager_22.09.0.0_x64.exe^18 August 2022^642MB, Q2 2022-06-15 ev-EnterpriseManager-Windows-x64^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionEnterpriseManager_22.06.3.0_x64.exe^27 July 2022^642MB, Q1 2022-03-15 ev-EnterpriseManager-Windows-x64^Version 22.03.2.0^https://cdnpublic.exacq.com/22.03/exacqVisionEnterpriseManager_22.03.2.0_x64.exe^21…
ExacqVision Enterprise Linux v24.09.1.0 (10/31/2024) - Q3 2024-10-09 ev-EnterpriseManager-Linux-x64^Version 24.09.1.0^https://cdnpublic.exacq.com/24.09/exacqVisionEnterpriseManager_24.09.1.0_x64.deb^9 October 2024^636MB,
ExacqVision Enterprise Linux Legacy Versions (10/31/2024) - {2024} Q3 2024-08-07 ev-EnterpriseManager-Linux-x64^Version 24.06.4.0^https://cdnpublic.exacq.com/24.06/exacqVisionEnterpriseManager_24.06.4.0_x64.deb^7 August 2024^636MB, Q2 2024-06-10 ev-EnterpriseManager-Linux-x64^Version 24.03.8.0^https://cdnpublic.exacq.com/24.03/exacqVisionEnterpriseManager_24.03.8.0_x64.deb^10 June 2024^636MB, {2023} Q4 2023-12-07 ev-EnterpriseManager-Linux-x64^Version 23.09.6.1^https://cdnpublic.exacq.com/23.09/exacqVisionEnterpriseManager_23.09.6.1_x64.deb^7 December 2023^631MB, Q2 2023-06-15 ev-EnterpriseManager-Linux-x64^Version 23.06.0.0^https://cdnpublic.exacq.com/23.06/exacqVisionEnterpriseManager_23.06.0.0_x64.deb^1 June 2023^631MB, Q1 2023-03-15 ev-EnterpriseManager-Linux-x64^Version 23.03.0.0^https://cdnpublic.exacq.com/23.03/exacqVisionEnterpriseManager_23.03.0.0_x64.deb^15 February 2023^631MB, {2022} Q4 2022-12-15 ev-EnterpriseManager-Linux-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionEnterpriseManager_22.12.0.0_x64.deb^22 November 2022^631MB, Q3 2022-09-15 ev-EnterpriseManager-Linux-x64^Version 22.09.0.0^https://cdnpublic.exacq.com/22.09/exacqVisionEnterpriseManager_22.09.0.0_x64.deb^18 August 2022^631MB, Q2 2022-06-15 ev-EnterpriseManager-Linux-x64^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionEnterpriseManager_22.06.3.0_x64.deb^27 July 2022^631MB, Q1 2022-03-15 ev-EnterpriseManager-Linux-x64^Version 22.03.2.0^https://cdnpublic.exacq.com/22.03/exacqVisionEnterpriseManager_22.03.2.0_x64.deb^21…
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ExacqVision Client MacOS Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Client-MacOS^Version 24.06.2.0^https://exacq.com/public/24.06/exacqVisionClient_24.06.2.0_x64.dmg^15 August 2024^164MB, Q1 2024-04-16 ev-Client-MacOS^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionClient_24.03.4.0_x64.dmg^16 April 2024^164MB, {2023} Q4 2023-11-20 ev-Client-MacOS^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x64.dmg^20 November 2023^157MB, Q2 2023-06-15 ev-Client-MacOS^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x64.dmg^30 June 2023^156MB, Q1 2023-03-15 ev-Client-MacOS^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x64.dmg^8 March 2023^156MB, {2022} Q4 2022-12-15 ev-Client-MacOS^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x64.dmg^13 December 2022^156MB, Q3 2022-09-15 ev-Client-MacOS^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x64.dmg^15 September 2022^158MB, Q2 2022-06-15 ev-Client-MacOS^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x64.dmg^13 June 2022^155MB, Q1 2022-03-15 ev-Client-MacOS^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x64.dmg^8…
ExacqVision Client MacOS v24.09.3.0 (9/20/2024) - Q3 2024-09-19 ev-Client-MacOS^Version 24.09.3.0^https://cdnpublic.exacq.com/24.09/exacqVisionClient_24.09.3.0_x64.dmg^19 September 2024^157MB,
ExacqVision Client MacOS arm64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Client-MacOS-arm64^Version 24.06.2.0^https://exacq.com/public/24.06/exacqVisionClient_24.06.2.0_arm64.dmg^15 August 2024^157MB, Q1 2024-04-16 ev-Client-MacOS-arm64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionClient_24.03.4.0_arm64.dmg^16 April 2024^156MB, {2023} Q2 2023-06-15 ev-Client-MacOS-arm64^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_arm64.dmg^30 June 2023^149MB, Q1 2023-03-15 ev-Client-MacOS-arm64^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_arm64.dmg^8 March 2023^148MB, {2022} Q4 2022-12-15 ev-Client-MacOS-arm64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_arm64.dmg^13 December 2022^149MB, Q3 2022-09-15 ev-Client-MacOS-arm64^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_arm64.dmg^15 September 2022^151MB, Q2 2022-06-15 ev-Client-MacOS-arm64^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_arm64.dmg^13 June 2022^147MB, Q1 2022-03-15 ev-Client-MacOS-arm64^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_arm64.dmg^8 March 2022^147MB, {2021} Q4 2021-12-15 ev-Client-MacOS-arm64^Version…
ExacqVision Client MacOS arm64 v24.09.3.0 (9/20/2024) - Q3 2024-09-19 ev-Client-MacOS-arm64^Version 24.09.3.0^https://cdnpublic.exacq.com/24.09/exacqVisionClient_24.09.3.0_arm64.dmg^19 September 2024^150MB,
ExacqVision Client Linux x64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Client-Linux-x64^Version 24.06.2.0^https://exacq.com/public/24.06/exacqVisionClient_24.06.2.0_x64.deb^15 August 2024^115MB, Q1 2024-04-16 ev-Client-Linux-x64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionClient_24.03.4.0_x64.deb^16 April 2024^115MB, {2023} Q4 2023-11-20 ev-Client-Linux-x64^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x64.deb^20 November 2023^109MB, Q2 2023-03-15 ev-Client-Linux-x64^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x64.deb^8 March 2023^108MB, Q1 2023-03-15 ev-Client-Linux-x64^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x64.deb^8 March 2023^108MB, {2022} Q4 2022-12-15 ev-Client-Linux-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x64.deb^13 December 2022^108MB, Q3 2022-09-15 ev-Client-Linux-x64^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x64.deb^15 September 2022^110MB, Q2 2022-06-15 ev-Client-Linux-x64^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x64.deb^13 June 2022^107MB, Q1 2022-03-15 ev-Client-Linux-x64^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x64.deb^8…
ExacqVision Client Linux x64 v24.09.3.0 (9/20/2024) - Q3 2024-09-19 ev-Client-Linux-x64^Version 24.09.3.0^https://cdnpublic.exacq.com/24.09/exacqVisionClient_24.09.3.0_x64.deb^19 September 2024^109MB,
ExacqVision Client Windows x64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Client-Windows-x64^Version 24.06.2.0^https://exacq.com/public/24.06/exacqVisionClient_24.06.2.0_x64.exe^15 August 2024^144MB, Q1 2024-04-16 ev-Client-Windows-x64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionClient_24.03.4.0_x64.exe^16 April 2024^144MB, {2023} Q4 2023-11-20 ev-Client-Windows-x64^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x64.exe^20 November 2023^138MB, Q2 2023-06-15 ev-Client-Windows-x64^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x64.exe^30 June 2023^138MB, Q1 2023-03-15 ev-Client-Windows-x64^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x64.exe^8 March 2023^138MB, {2022} Q4 2022-12-15 ev-Client-Windows-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x64.exe^13 December 2022^138MB, Q3 2022-09-15 ev-Client-Windows-x64^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x64.exe^15 September 2022^140MB, Q2 2022-06-15 ev-Client-Windows-x64^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x64.exe^13 June 2022^137MB, Q1 2022-03-15 ev-Client-Windows-x64^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x64.exe^8…
ExacqVision Client Windows x64 v24.09.3.0 (9/20/2024) - Q3 2024-09-19 ev-Client-Windows-x64^Version 24.09.3.0^https://cdnpublic.exacq.com/24.09/exacqVisionClient_24.09.3.0_x64.exe^19 September 2024^138MB,
ExacqVision Client Windows msi x64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Client-Windows-msi-x64^Version 24.06.2.0^https://cdnpublic.exacq.com/24.06/exacqVisionClient_24.06.2.0_x64.msi^15 August 2024^145MB, Q1 2024-04-16 ev-Client-Windows-msi-x64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionClient_24.03.4.0_x64.msi^16 April 2024^145MB, {2023} Q4 2023-11-20 ev-Client-Windows-msi-x64^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x64.msi^20 November 2023^138MB, Q2 2023-06-15 ev-Client-Windows-msi-x64^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x64.msi^30 June 2023^139MB, Q1 2023-03-15 ev-Client-Windows-msi^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x64.exe^8 March 2023^138MB, {2022} Q4 2022-12-15 ev-Client-Windows-msi^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x64.msi^13 December 2022^138MB, Q3 2022-09-15 ev-Client-Windows-msi^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x64.msi^15 September 2022^140MB, Q2 2022-06-15 ev-Client-Windows-msi^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x64.msi^13 June 2022^138MB, Q1 2022-03-15 ev-Client-Windows-msi^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x64.msi^8…
ExacqVision Client Windows msi x64 v24.09.3.0 (9/20/2024) - Q3 2024-09-19 ev-Client-Windows-msi-x64^Version 24.09.3.0^https://cdnpublic.exacq.com/24.09/exacqVisionClient_24.09.3.0_x64.msi^19 September 2024^138MB,
ExacqVision Edge Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Server-ARTPEC8^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_ARTPEC-8.eap^15 August 2024^9.6MB, Q2 2024-08-15 ev-Server-axis-armhf^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_armhf.eap^15 August 2024^7.2MB, Q2 2024-08-15 ev-Server-axis-arm^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_AxisArm.eap^15 August 2024^7.2MB, Q2 2024-08-15 ev-Server-ARTPEC4^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_ARTPEC-4.eap^15 August 2024^7.9MB, Q2 2024-08-15 ev-Server-Illustra^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_illustra-aarch64.tar^15 August 2024^9.5MB, Q1 2024-04-19 ev-Server-ARTPEC4^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_ARTPEC-4.eap^19 April 2024^7.9MB, Q1 2024-04-19 ev-Server-ARTPEC8^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_ARTPEC-8.eap^19 April 2024^9.6MB, Q1 2024-04-19 ev-Server-axis-armhf^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_armhf.eap^19 April 2024^7.2MB, Q1 2024-04-19 ev-Server-illustra-aarch64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_illustra-aarch64.tar^19 April 2024^9.5MB,…
ExacqVision Server Linux x64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Server-Linux-x64^Version 24.06.2.0^https://exacq.com/reseller/24.06/exacqVisionServer_24.06.2.0_x64.deb^15 August 2024^193MB, Q1 2024-04-19 ev-Server-Linux-x64^Version 24.03.4.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_x64.deb^19 April 2024^193MB, {2023} Q4 2023-11-20 ev-Server-Linux-x64^Version 23.09.6.0^https://cdnpublic.exacq.com/23.09/exacqVisionServer_23.09.6.0_x64.deb^20 November 2023^191MB, Q2 2023-06-15 ev-Server-Linux-x64^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_x64.deb^28 June 2023^189MB, Q1 2023-03-15 ev-Server-Linux-x64^Version 23.03.3.0^https://cdnpublic.exacq.com/23.03/exacqVisionServer_23.03.3.0_x64.deb^10 May 2023^189MB, {2022} Q4 2022-12-15 ev-Server-Linux-x64^Version 22.12.5.0^https://cdnpublic.exacq.com/22.12/exacqVisionServer_22.12.5.0_x64.deb^18 January 2023^189MB, Q3 2022-09-15 ev-Server-Linux-x64^Version 22.09.4.0^https://cdnpublic.exacq.com/22.09/exacqVisionServer_22.09.4.0_x64.deb^6 October 2022^189MB, Q2 2022-06-15 ev-Server-Linux-x64^Version 22.06.5.0^https://cdnpublic.exacq.com/22.06/exacqVisionServer_22.06.5.0_x64.deb^15 June 2022^189MB, Q1 2022-03-15 ev-Server-Linux-x64^Version 22.03.4.0^https://cdnpublic.exacq.com/22.03/exacqVisionServer_22.03.4.0_x64.deb^28…
ExacqVision Server Windows x64 Legacy Versions (9/20/2024) - {2024} Q2 2024-08-15 ev-Combo-Windows-x64^Version 24.06.7.0^https://exacq.com/reseller/24.06/exacqVision_24.06.7.0_x64.exe^15 August 2024^355MB, Q1 2024-04-19 ev-Server-Windows-x64^Version 24.03.7.0^https://cdnpublic.exacq.com/24.03/exacqVisionServer_24.03.4.0_x64.exe^19 April 2024^137MB, Q1 2024-04-19 ev-Combo-Windows-x64^Version 24.03.7.0^https://cdnpublic.exacq.com/24.03/exacqVision_24.03.7.0_x64.exe^19 April 2024^354MB, {2023} Q4 2023-11-20 ev-Server-Windows-x64^Version 23.09.6.0^https://cdnpublic.exacq.com/23.09/exacqVisionServer_23.09.6.0_x64.exe^20 November 2023^135MB, Q4 2023-11-21 ev-Combo-Windows-x64^Version 23.09.10.0^https://cdnpublic.exacq.com/23.09/exacqVision_23.09.10.0_x64.exe^21 November 2023^346MB, Q2 2023-06-15 ev-Server-Windows-x64^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_x64.exe^28 June 2023^134MB, Q2 2023-06-15 ev-Combo-Windows-x64^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_x64.exe^28 June 2023^134MB, Q1 2023-03-15 ev-Server-Windows-x64^Version 23.03.3.0^https://cdnpublic.exacq.com/23.03/exacqVisionServer_23.03.3.0_x64.exe^10 May 2023^134MB, Q1 2023-03-15 ev-Combo-Windows-x64^Version 23.03.9.0^https://cdnpublic.exacq.com/23.03/exacqVision_23.03.9.0_x64.exe^13 May…
Axis Q19 Series Thermal Cameras Integration Guide (9/18/2024) - Description Axis thermal cameras provide heat-based detection for monitoring property or detecting thermal anomalies which could lead to incidents involving smoke or fire. This guide is intended to introduce the use of these devices with your exacqVision VMS software. Requirements Axis Q19 Series Camera Camera firmware 11.8 or higher exacqVision Server/Client 24.09 or higher At…
Analog video freezing on tDVR 8016e capture boards – Linux (9/18/2024) - Description Some Exacq hybrid systems built since 7/23/2024 and running Ubuntu 22.04 have exhibited a freeze of the analog video after running for some period of time. This is likely a result of a false-positive error state in the PCIe ASPM (Active-state Power Management). This can be confirmed using a Terminal with the following command:…
Using the Axis A8207 Door Station with exacqVision (9/18/2024) - This article applies to the Axis A8207-VE and A8207-VE MkII Network Video Door Stations using firmware 11.5.64. exacqVision does not currently support SIP calling functions. However, these door stations can be integrated for interactive operation with exacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the…
2024-09 September Quarterly Release Training (9/17/2024) - 2024-09-exacqVision-Release-Training exacqVision Server Bug Fix - Fixed insertion of objects lacking metadata or bounding box(AESW-9440) Bug Fix - Improvements to event size estimates for bookmarks(AESW-11010) Bug Fix - illustra3 and illustramultipi fixed issue where Alarm 2 status would not change after being canceled(AESW-10146) Bug Fix - illustra3 and illustramultipi fixed issue causing edgestor backfill…
How to Determine if a Mobile User is Connected Through Remote Connections (9/17/2024) - Description The exacqVision Mobile application provides the ability to connect straight to the exacqVision Server service, without the use of the exacqVision Web Service, when using server version 24.09 and higher. This connection can be made directly or by means of the Remote Connections feature. This article instructs users on how to determine which method…
exacqVision Mobile Connection Changes (9/17/2024) - The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of…
exacqVision Mobile – Quick Start Video (9/17/2024) - A quick introduction to get started with the exacqVision Mobile app for those users just getting started. We also feature several other videos on exacqVision Mobile covering its use and each feature in greater depth. 
exacqVision Mobile – Event Monitoring (9/17/2024) - Learn to use exacqVision Mobile's Event Monitoring feature to receive notifications on events. View our separate video on creating Event Monitoring profiles using the exacqVision Client. 
exacqVision Mobile – PTZ, Dewarp, and Security Integrations (9/17/2024) - Follow along with this video on using the exacqVision Mobile app to control PTZ cameras, dewarp fisheye cameras, and interact with the access control or intrusion detection systems integrated with your exacqVision Server. Chapters: 00:00 Intro 00:09 PTZ Control 00:56 Dewarp 02:24 Security Integrations 
exacqVision Mobile – Live Viewing and Navigation (9/17/2024) - This video takes a deep dive into general navigation, live viewing, and creating saved views in the all new exacqVision Mobile app. Chapters: 00:00 Intro 00:10 Live 00:33 Quick View 00:41 Editing Quick View 01:17 Audio 01:52 Creating and Editing Saved Views 03:34 Navigating Between Views 03:47 Focus View 05:11 Devices Screen 
exacqVision Mobile – Search, Bookmarks, Export (9/17/2024) - Learn more about using the exacqVision Mobile app to search for, bookmark, and export recorded events. Chapters: 00:00 Intro 00:09 Searching For Recorded Events 02:52 Creating Bookmarks and Cases 05:31 Retrieving Bookmarks and Cases 06:45 Exporting Recordings 
exacqVision – Remote Connections (9/17/2024) - exacqVision 24.09 introduces the Remote Connections feature. This video for system administrators discusses the benefits of using Remote Connections as well as creating access codes for mobile users. This feature can be used with exacqVision Mobile 24.09 and above. Chapters: 00:00 Intro 00:33 Features of Remote Connections 00:48 Network architecture 01:54 Enable Remote Connectivity in the Client 02:17 Mobile Optimized…
exacqVision Mobile – Getting Started & Server Connections (9/17/2024) - This video shows users how to connect to exacqVision Servers and manage Server connections. Chapters: 00:00 Intro 00:25 Connecting to your first server 00:39 Connecting with an access code 01:12 Connecting using a URL 01:34 Quick View 02:05 Connecting to additional servers 02:22 Managing server connections 
exacqVision Illustra License Registration (9/17/2024) - Use the exacqVision Illustra License Registration tool to claim your complimentary exacqVision license for eligible Illustra cameras.
How to Add IP Cameras – Quick Add (9/17/2024) - Learn how to use the new Quick Add feature, introduced in exacqVision Server/Client 24.03 to remove the multistage process of setting up and adding new cameras to your exacqVision system. Quick Add combined with the Illustra Registration License tool provide an easy to use experience when pairing Illustra cameras with Exacq. For a written article…
exacqReplay (9/17/2024) - The exacqReplay feature is a fast and convienient way to view recorded video or simply isolate a live camera for viewing. This short video shows how to use exacqReplay.
Export and Burn to Disc (9/17/2024) - Learn how to export your video clips and burn them to disc.
exacqVision X-Series Quick Start Video (9/17/2024) - The X-Series Network Video Recorder from Exacq provides high performance hardware with exacqVision surveillance video management software. All X-Series systems provide hot-swappable hard drives, dual, hot-swappable power supplies and mirrored operating system drives independent of video storage for continuous uptime. This Quick Start Video will introduce you to the X-Series systems and guide you through…
exacqVision Client Overview (9/17/2024) - Learn how to navigate the exacqVision Client software and get an introductory look at many of its features. Chapters 00:00 Intro 00:19 Three Client Modes 00:29 Live Viewing 01:03 Camera Associations 01:13 Mechanical & Digital PTZ 01:50 Fisheye/Dewarp 02:06 View Analytics 02:38 Search & exacqReplay 03:08 Search 03:34 Serial Search & Analytic Filters 03:59 Bookmarks…
Exacq Scenario Series – Audio and Email Notifications After Business Hours (9/17/2024) - The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a car dealership that wants to play an audible alert to people on the property after hours, as well as send a notification to staff members. We walk through setting up AI Object Classification on…
exacqVision C-Series Quick Start Video (9/17/2024) - The latest C-Series systems from exacqVision provide ready-to-go live-monitoring stations for your exacqVision users, without the need to design your own systems or check specifications to display multiple video streams. These systems are built to achieve specific decoding and frame rates to meet the needs of video security users. Chapters 00:00 Intro 00:27 Unboxing 01:21…
exacqVision Q-Series Quick Start Video (9/17/2024) - The exacqVision Q-Series brings together an optimal combination of performance and affordability into a single network video recording solution available in hybrid or standard models. This video will introduce you to the hardware and walk through initial setup. Chapters 00:00 Intro 00:19 Unboxing 00:38 Specs 01:49 Setup 03:16 Licensing 
exacqVision A-Series Quick Start Video (9/17/2024) - The A-Series Network Video Recorders from Exacq provide a versatile range of options and are some of the most popular choices for most users. Choosing the best model for your deployment will be largely based on your storage and configuration needs. This video compares features of A-Series NVR models and steps through unpacking and setup. …
exacqVision G-Series Micro Quick Start Video (9/17/2024) - The G-Series Micro provides an exacqVision solution in an ultra-small form factor for customers who wish to leverage a smaller system design or in space-constrained locations such as retail shops, restaurants, banks, and small offices. Follow along for installation and setup. Chapters: 00:00 Intro 00:22 Unboxing 01:07 Specifications 02:09 VESA Mount 03:17 Setup 04:30 Licensing 
exacqVision G-Series PoE Quick Start Video (9/17/2024) - The G-Series PoE NVRs provide affordable exacqVision recorders with built-in power over ethernet capability. Follow along to step through setup and adding your PoE powered cameras to the system. Chapters: 00:00 Intro 00:17 Unboxing 00:41 Specifications 01:10 Hardware Ports 03:03 Setup & Network Addressing 04:31 Licensing 05:18 Adding PoE Powered Cameras 
exacqVision System Licensing (9/17/2024) - This video will walk new system installers and users through several methods available to apply license keys their exacqVision VMS. Chapters: 00:00 Intro 00:20 About License Keys 00:59 exacqVision Advantage 01:25 Method 1 - Import from exacq.com 02:27 Method 2 - Import from Key file 02:58 Method 3 - License Retrieval 03:54 Method 4 -…
Performance issue when analytics enabled on Exacq (9/16/2024) - Description issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce 1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras - analyticmetadata, objectdetection, motiondetection4)…
Illustra IQ LPR Cameras with exacqVision (9/13/2024) - This video reviews the Illustra IQ LPR model cameras for edge-based license plate recognition, covering installation best practices for reliable results and the camera's use with the exacqVision VMS software. Chapters: 00:00 Intro 00:35 exacqVision Advantage 00:47 Requirements & Hardware 01:27 Installation Best Practices 03:48 Camera Configuration 08:54 Use with exacqVision 
Accessing exacqVision from Tablets and Phones using the Exacq Mobile 3 App (9/12/2024) - NOTE: This article is a reference for Legacy Exacq Mobile 3 users. Users capable of upgrading their exacqVision Server to version 24.09 and higher should refer to the article: Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App on using the exacqVision Mobile app. Exacq Mobile 3 receives live and recorded video from…
Enabling Exacq Mobile 3 Push Notifications (9/12/2024) - Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are…
Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App (9/12/2024) - Overview exacqVision Mobile receives live and recorded video from the exacqVision Server The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be…
Using the Illustra License Registration Tool (9/10/2024) - Overview Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders. NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those…
exacqVision Default Ports (9/9/2024) - Description The following is a list of default port numbers used by exacqVision software. NOTE: Many ports listed below may only used with certain configurations or by optional services and integrations. Products exacqVision Client exacqVision Enterprise Manager exacqVision Integrator Service Portal exacqVision Server exacqVision Web Service LSI Storage Authority MegaRAID Storage Manager PostgreSQL SQL Server…
How do I change the listening port number for exacqVision Server? (9/9/2024) - By default, the exacqVision Client communicates with exacqVision Servers on port 22609. If your network does not allow port 22609, or if you need to forward the port on multiple exacqVision systems, you can change the exacqVision Server's listening port number. To do this, complete steps detailed on this page. NOTE: The exacqVision Default Ports…
Changing the Mobile Listening Port for exacqVision Server (9/6/2024) - When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service. By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by…
PSMOVE For Windows (9/4/2024) - Description The purpose of this KB is to help run PS MOVE and where to place the files on a system. Product PSMOVE.exe Exacq Server 23.03 and above. File Location: Windows:Place psmove.exe in the Server folder.Open powershell or command promt as ADMIN.cd C:\Program Files\exacqVision\Server and place the psmove.exe into the server folder. Linux: ETA not…
exacqVision License Recovery (8/30/2024) - Description An event, such as OS failure, requiring a reimage of your Exacq NVR may leave you with unlicensed exacqVision Server software. If you cannot locate a copy of the emailed license key from the time of purchase, or an exported copy of the .KEY file to use, what should you do? Import from…
How do I apply a license to an exacqVision Server? (8/30/2024) - Only one license key may be applied on each system at a time. This license key includes information on the number of licensed IP Cameras the system is permitted to use as well as the specific system it is assigned to. For information on increasing your licensed number of cameras or changing your license level,…
Prompted to “Checkout” When Saving Cloudvue Subscriptions (8/26/2024) - Description When using a global admin staff account I am being prompted to CHECKOUT and provide credit card information when updating camera subscriptions. Product C2C Cloudvue Gateway Steps to Reproduce Access device via Cloudvue Manager Expand Subscriptions Apply desired subscription to all cameras Click SAVE SUBSCRIPTIONS button Expected Results SAVE SUBSCRIPTIONS button is displayed and…
CD/DVD Recorders and Disc Types (8/22/2024) - Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have…
Using External USB DVD Drives with an exacqVision System (8/22/2024) - External USB DVD drives can be connected to an exacqVision system if they are compatible with the operating system (Windows 7 or Ubuntu 10.04 Linux). Although third-party USB DVD drives are not specifically supported or certified for use with exacqVision systems, Samsung SE-S084D/TSBS and LG GP08NU6B DVD drives have been successfully used for this purpose.…
Enterprise Manager memory resource usage high due to importer (8/22/2024) - Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving…
Elgato Stream Deck Integration Guide (8/18/2024) - Overview When configured properly, exacqVision may be configured to react to Elgato Stream Deck to take actions, such as changing camera views or activating output alarms. This is made possible by exacqVision's Serial Profile settings combined with Event Monitoring or Event Linking. This guide provides the steps needed to get started, which you may customize…
How to Determine the Age of a System Using a Serial Number (8/16/2024) - Exacq hardware serial numbers include both the year and the week number the system was built. See How to Find the Serial Number of an exacqVision System for help in finding your system's serial number. There are a few different serial number prefixes depending on where the system was built. They are: D14A AV ER…
Common Tools and Resources (8/12/2024) - Internal Resources Configuration Calculator Platform: AllThis web-based utility was intended as a Sales tool, but can be utilized for troubleshooting to determine if machines are over-taxxed based upon their current load of cameras. After inputting the customer's current camera load, you can see the expected data rates at the bottom. Also, the "Compatible Models" on the…
Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client (8/12/2024) - Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Open the Exacq Mobile 3 app…
Illustra Body Worn Camera Setup (Legacy) – Support Training (8/2/2024) - IMPORTANT: This video was made for BWC Kiosk Software version 1.x and was deprecated upon release of version 2.x This video is for internal support training and includes Troubleshooting information towards the end, beginning at the 15:00 mark. 
TDVR Capture Card Faulty Board (7/25/2024) - Description There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the…
Installing A-Series Rails on Racks with Threaded Round Holes (7/24/2024) - The rack mount rails that ship with exacqVision A-Series NVRs are designed to be toolless when used with server racks that have square or unthreaded round mounting holes on the rack uprights. The following guide describes how to adapt these rails, using tools, for use with rack uprights with threaded round screw holes. Examine the…
Cloudvue RMA Process – North America (7/23/2024) - Description Cloudvue RMA process North America Solution NOTE: Cloudvue RMAs must be created by L3. Please escalate to L3 for RMA approval and creation.Once the device has been troubleshot and L3 confirms that an RMA to either repair or replace is needed perform the following: Clone the original Salesforce Support Case to create a new…
Windows Firewall Rules to prevent Failover / Failback function issues (7/19/2024) - By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows Defender Firewall with Advanced Security and click on…
Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process (7/19/2024) - Exacq Support has identified an issue preventing fail-back due to VFBA.exe being blocked; which uses port 28774. Windows Versions It is recommended to create both inbound and outbound Windows firewall rules on the SPARE server to allow communications through port 28774 for the Windows Firewall. ** Due to issues with the Window OS, disabling Windows…
Factory resetting the bios for G-Series Micro (7/18/2024) - IMPORTANT: This article reflects G-Series Micros built prior to mid-2024. To factory reset the bios for G-Series Micro, you need to follow these steps:- 1-Unplug power cable from the Unit 2-Remove the 4x Phillips Chassis screws 3-Remove bottom and top cover 4-Remove the RAM stick 5-Plug in power cable (should turn on automatically), and Wait…
exacqVision Cache Flush / Dirty Cache (7/18/2024) - Description Meanining of Cache Flush / Dirty Cache messages Product exacqVision Server Information This typically means that the RAID controller lost power/battery power during a write operation. The RAID controller contains a small buffer for data being written to the hard drives. When the write has been confirmed, the cache is cleared. Solution If the machine…
exacqVision Battery Relearn (7/18/2024) - Description Meaning of Battery Relearn messages Product exacqVision Server Information The RAID Controller undergoes a normal cycle to periodically drain the power from the board's backup battery to test its ability to provide power when needed. This cycle is referred to a 'relearn'. Solution No action needed, this is a normal message. 
The Importance of UPS Systems (7/17/2024) - What is a UPS? Uninterruptible Power Supplies (UPS) provide battery powered backups to critical systems in the event of a loss to the building's power. Why using UPS is critical Data IntegritySystems that suddenly lose power leave data "in-flight" vulnerable to loss or corruption. This includes data currently held in memory, not-yet recorded to non-volatile…
Using Antivirus Software with exacqVision (7/16/2024) - Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. To permit antivirus software to work with exacqVision software, the following file extensions need to be exempted from scans: .PS .PSI NOTE: As an alternative, you could also exclude the data…
Exempt Files Targeted by Antivirus Scans (7/16/2024) - *** INTERNAL USE *** Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file…
Powershell Group Policies Blocking exacqVision Server Scripts (7/15/2024) - Description Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain. Product exacqVision Server Group Policy Windows PowerShell Actual Results Issue 1: Date/Time settings are grayed out in the exacqVision Client. Issue 2: Users are unable to apply a license; MAC address shows all…
Replacing a Hard Drive on Q-Series 2024 Refresh (7/12/2024) - Looking at the rear of the system, remove the three screws indicated in the illustration below. Looking at the rear end of the top cover, remove the two screws indicated below. Slide the top cover towards the rear and pull off to remove it from the chassis. Remove the three screws indicated below. Remove the…
How exacqVision Server Performance is Benchmarked (Legacy) (7/12/2024) - IMPORTANT: This is a legacy document which applies to older systems built primarily before mid-2024. Newer systems manufactured by Dell or Avnet for Exacq were benchmarked according to the latest version of this article at How exacqVision Performance is Benchmarked. For help selecting the correct exacqVision server for your application, please use our configuration calculator. exacqVision…
How exacqVision Performance is Benchmarked (7/12/2024) - For help selecting the correct exacqVision Server hardware, please refer to our Configuration Calculator. Exacq system performance is benchmarked under typical real-world conditions to provide meaningful context in selecting a system that meets the needs of your application. All performance guidelines are approximate, and we recommend having at least 20% extra data rate capacity for…
Camera Firmware or Functionality Escalations – Support Reference (7/12/2024) - Can't Find Camera/Firmware Please do not direct customers to the ‘Can’t find Camera?’ or ‘Can’t find firmware?’ links on the IP Camera Integrations database page. L3 Support has a weekly meeting with Product Management to drive progress on enhancements, including camera test record updates and camera/firmware testing. Troubleshooting Verify network connectivity with the camera. Can…
Configure Event Linking to Include Video in Notifications Triggered by Non-Video Events (7/11/2024) - Description Starting with exacqVision 5.10, you can configure email notifications to include a video clip or still image from one or more cameras even if the event does not directly involve video (that is, if the event is not video motion, video loss, IP camera connection, or analytics) using Source Groups to associate video to…
Samsung PNM-C34404RQPZ Connection Issues (7/11/2024) - Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce In the Client go to Add IP Cameras under the configuration. Add the first…
KB Changelog (7/11/2024) - <Documentation for 'display-posts' available here: https://displayposts.com/docs/parameters/>
USB I/O Linux installer will not run when double-clicked (7/10/2024) - Affected Platforms Linux 12.04 and 14.04 Symptom You receive the following error when installing the USBDio installer in Linux: Could not open 'exacqVisionDio.deb' The package might be corrupted or you are not allowed to open the file. Check the permissions of the file. Resolution You will need to install the package via the command-line. Here…
exacqVision NTFS Errors (7/10/2024) - Description Meaning of NTFS Errors noted in system logs Product exacqVision Server Information NTFS Errors are specific to Windows systems. This is caused by a file system corruption resulting from a corrupted partition, lack of available memory, driver problems, virus, or possibly damaged hard drive. Solution More troubleshooting is needed to refine the source of…
exacqVision Bad Superblock Message (7/10/2024) - Description Meaning Bad Superblock message in logs Product exacqVision Server Information A superblock is a block of data written at the beginning of a partition that contains metadata about the filesystem. If this block becomes corrupted, a 'Bad Superblock' message results. Solution There are several backups of this data throughout the hard drive and it…
exacqVision Input/Output, Media, or Write Errors (7/10/2024) - Description Meaning of Input/Output Errors, Media Errors, or Write Errors seen in Storage or exacqVision logs. Product exacqVision Server Information These messages are normally due to a corrupted filesystem or bad blocks on the disk(s). Solution Run 'chkdsk' or 'fsck'. If problem returns, replace the drive. 
Video Loss on Live View TDVR Capture Card (7/8/2024) - Description Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product Server 20.09.9.0 Steps to Reproduce Update server from server version prior to 23.09.9.0 Expected Results Should not show video loss. Actual Results Live view…
Installing X-Series ReadyRails on Racks with Threaded Round Holes (7/8/2024) - The ReadyRails that ship with exacqVision X-Series NVRs are designed to be toolless when used with server racks that have square or unthreaded round mounting holes on the rack uprights. The following guide describes how to adapt these rails, using tools, for use with rack uprights with threaded round screw holes. Examine the each end…
H265 Motion Detection Fails on Panasonic WV-S8531N (7/8/2024) - Description The Panasonic WV-S8531N fails to detect motion when using H265 option. Product ExacqVision Server Server 22.09 Steps to Reproduce Connect the Camera to Server 22.09 using camera FW 1.03 and set the schedule to record motion. Set Camera to Motion recording schedule and use H265 Format. Expected Results Motion is detected and video records.…
How can I find my server’s MAC address? (7/2/2024) - exacqVision licenses are generated based on the MAC address of the server. This document describes how to determine the MAC address of a computer. Licensed exacqVision server To find the MAC address of an existing, previously licensed exacqVision server, the simplest method is to run the exacqVision Desktop Client and click the Config button from the…
Which MAC address can I license? (7/2/2024) - Which Network Interface Card can I license? The exacqVision software reads the MAC addresses for all network interfaces seen by the computer's operating system and verifies that the license file matches the MAC address from one of the enabled NICs. For more information on licenses, see:How is ExacqVision NVR software licensed? NOTE: The interface with…
Resolving Port Conflicts with exacqVision (7/1/2024) - When experiencing network connection or discovery issues, one possibility is that you have more than one service attempting to use the same port number. To further investigate and attempt to resolve exacqVision port conflicts, complete the following steps: Begin by opening the server logs. If you are unable to start the exacqVision Server service or…
exacqVision DSX Integration Guide (6/27/2024) - Overview DSX is a powerful access control system monitoring application. This integration solely supports PTZ, Live View and Recorded View video and utilizes evAPI. Requirements Licensed exacqVision Server 23.09 or later WinDSX version 3.7.52 or later Installation Before configuring WinDSX for use with the exacqVision System, complete the following steps: Obtain a valid…
Mechanical PTZ tab will not show up for Samsung cameras (6/26/2024) - When updating ExacqVision Server straight to 21.03 from a version prior to 9.8 the mechanical PTZ tab disappears. On the previous version below 9.8, update to ExacqVision Server 19.12 and verify the mechanical PTZ tab is there. Then update to ExacqVision Server 21.03 and verify the mechanical PTZ tab is there. If it is not,…
Setting Cloudvue Engineering Environments (6/25/2024) - Description The following instructions discuss setting up Cloudvue video devices for use in specific engineering and production environments. Product C2C Cloudvue Gateway Cloudvue Gateways The basic steps to specify the use of a particular environment are: Drop and Create smartvuedb Set the desired environment Restart nvr-cloud-messaging service Drop and Create smartvuedb sudo mysql smartvuedb -s…
Using Axis Networked Speakers with exacqVision for Pre-Recorded Clips (6/21/2024) - Description Axis networked speaker(s) are individually capable of having pre-recorded audio clips loaded onto them for playback. Audio effects such as door bells, barking dogs, event announcements, and more may be desired for a given site. Models C1410 / C2005 Playback of audio files from the network speaker(s) cannot be triggered through exacqVision Client or…
SEQ – A guide to initial configuration for debugging Enterprise Manager Logs (6/17/2024) - This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: This guide will assume you have downloaded Enterprise Manager support diagnostic logs for the purpose of debugging. This guide…
Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C (6/17/2024) - Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP…
How to Create a Video Wall in exacqVision Using VideoPush (6/10/2024) - Description The following instructions and resources can be used to configure a Video Wall using VideoPush in exacqVision. Product exacqVision Client Solution Enable Video Push Video Push must be enabled for each client which will be part of the Video Wall. Navigate to Config (Setup) page > Client > Video Push. Check the Enable Receiving…
Global At Most Rule 30 Days (6/10/2024) - Description There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being…
“Needs Prep” Seen On Hardware or Volume tabs (6/7/2024) - Description A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows "Needs Prep", seen below. None of the drives listed under Unit 1…
Cloudvue Gateway Video Tearing (6/7/2024) - Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Cloudvue Gateway Solution Login to Cloudvue Select Live Views > Video Devices > YOUR Cloudvue Gateway…
Altering the Onvif JSON file (6/6/2024) - *** INTERNAL USE *** Product exacqVision Server > Onvif plugin Steps to Reproduce Ensure motion detection is enabled within the camera. Add the Onvif camera to the exacqVision Server. If motion was enabled in the camera after being added to the system, toggle the Enable checkbox beside the camera on the Add IP Cameras page…
Failover and Failback Issue in exacqVision Server and Enterprise Manager (6/6/2024) - Description Level 3 Support has identified an issue with Failover functions in ExacqVision Server software manifesting as failback failure. The component responsible is ExacqVision Server software, but errors can be detected from the Enterprise Manager Failover Groups page as well, leading some customers to report this as an issue with the Enterprise Manager software. It…
2020-09-11 – September Quarterly Release Training (6/6/2024) - Feature - RAID Prep Client - Feature - SysmgmtPI - Support prepping RAID data volume (create, partition, format, mount). - #13326Server - Enhancement - Added support for new RAID prep status values and progress. - #21109BBE OnlyLSI Only (no 3ware)Not yet available for S-Series Feature - Mask Detection Server - Feature - tycodlpi - Support…
Enterprise Manager Diagram (6/5/2024) - exacqVision Enterprise Manager (EM) provides a web-based dashboard to monitor system health, maximize surveillance uptime, manage large numbers of exacqVision system users, transfer camera licenses, and perform software updates across distributed exacqVision systems. Some level of enterprise management may be performed via the exacqVision Client for Enterprise licensed NVRs. But Enterprise licensing allows you to…
Using iDRAC on X-Series NVRs (6/5/2024) - What is iDRAC? Integrated Dell Remote Access Controller (iDRAC) is a proprietary technology that allows IT administrators to remotely manage and monitor Dell-built servers. This includes software and hardware components. The Exacq X-Series NVRs include iDRAC micro ports on the front of the system and iDRAC network interfaces on the back. The location of these…
Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client (6/4/2024) - Description After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product Server 23.06.1.0 Windows Server 2016 Camera: Samsung QNV-C8083R FW 2.21.10.20230908_R Steps to Reproduce Restart system and the camera…
Cloudvue Networking Diagrams (6/4/2024) - Cloudvue Gateway Cloudvue Camera to Cloud (C2C) 
Axis M3007 Vs M3047/3048 differences on exacqVision (6/3/2024) - The M3047/48 are based on different hardware “Ambarella Chipset” when compared to the M3007 cameras. There are some streaming limitations on these cameras and only view areas 1 & 2 are available and no view areas 3 & 4. Although, selecting a dewarped capture mode, you can have overview [fish-eye] plus a dewarped view (view…
XDV Reference (6/3/2024) - *** INTERNAL USE *** Type Definitions Integer - Numeric value Bool - 1 or 0 value where 1 is 'enabled' and 0 is 'disabled' String - Any text value DIP - Device Independent Pixel (represents screen coordinates and sizes) Windows If the system is not using any sort of DPI or screen scaling represents actual…
Manually Enabling Remote Web Service Configuration (6/3/2024) - THIS ARTICLE HAS BEEN DEPRECATED By default, exacqVision Web Service restricts configuration to the browser on the local machine. Through the configuration, a user can disable this restriction to enable remote configuration. However, there could be a need to manually remove this restriction (such as when installing the Web Service in a virtual environment, such…
What Files Are Stored To The SD Card In Axis Edge Installs (6/3/2024) - *** INTERNAL *** Here is a listing of all the files that sit on the SD card in an Axis Edge installation. The size of all installed files with no recording is around 25MB Disk space listing of SD card (cmd: du -h /var/spool/storage/SD_DISK): 64.0k ./exacq/logs 64.0k ./exacq/audit 32.0k ./exacq/blob 18.9M …
Enabling Legacy Authentication Mode (6/3/2024) - *** INTERNAL USE *** With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password. This procedure should be used only by Exacq Technical Support. Double-click on…
Running psmove on Ubuntu Linux (6/3/2024) - *** INTERNAL USE *** Description The psmove utility was designed to move psfiles to the correct location after a time zone change or if a files time does not match frame times. It will perform a search on all local storage drives, read the PSI file header for the start time, determine if the PSI…
Using PSchange to rename files on a remote archive server (Windows) (6/3/2024) - *** INTERNAL USE *** Description Instructions for how to use PSchange tool in order to manipulate files located on a remote archive server. This guide is for running the tool on a windows OS although it can still manipulate files stored on a linux archive server. Product PSchange.exe Steps Gather current camera ID by right…
Audit Trail Documentation (6/3/2024) - *** INTERNAL USE *** Description This document contains information on the data in the audit trail alongside the plugin IDs Product Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;…
GSD – Onvif Not Triggering Motion (6/3/2024) - *** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product exacqVision Server 22.09 Onvif Plugin (onvifnvcpi.json) GSD Cameras D2F28IP5MP-L D2FDA28IP5MP-L Steps to Reproduce Add GSD camera to exacq server Configure motion on exacq and/or the camera Trigger motion Expected Results Motion is detected in exacqVision Actual…
Psmove may get frozen on windows machine (6/3/2024) - *** INTERNAL USE *** Description When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product Any ExacqVision NVR running…
Exacq Client Username/Password Reset (6/3/2024) - *** INTERNAL USE *** If you are unable to login to the ExacqVision software and need to reset the password, perform the following: WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out. Windows OS 1. Visit the following page and download the server version you need.https://www.exacq.com/reseller/legacy/?file=Legacy/index.html2. On a…
Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s (6/3/2024) - *** INTERNAL USE *** Description Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung multi-sensor cameras using the ONVIF PLUGIN when analytics is enabled. Product exacqVision Server 22.09.4.0 Steps to Reproduce Add a multi-sensor camera using the onvif plugin Enable analytics The client will crash shortly after enabling the camera…
Manually Calculating the SSH Password for a Cloudvue Device (6/3/2024) - *** INTERNAL USE *** Description The following instructions can be used to manually calculate the ssh password for a Cloudvue video device. Product Cloudvue Gateway C2C Solution Cloudvue Gateway The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6 Where MAC is…
Moving Eventpi.DB file to New Drive (6/3/2024) - *** INTERNAL USE *** Description We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata…
PortCheck Utility (6/3/2024) - When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this…
Adding SCP to Illustra Essentials C2C Cameras (6/3/2024) - Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug…
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway (6/3/2024) - *** INTERNAL USE *** Description Getting a "Camera Save Failed" message when attempting to add a camera to a Cloudvue Gateway. Product Cloudvue Gateway 23.9.x Steps to Reproduce Scan to add the camera or add by IP Address Expected Results Camera adds and is visible in Cloudvue Actual Results Camera fails to add with the…
Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode (6/3/2024) - *** INTERNAL USE *** On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints. When clicking on the Cloudvue tab within the camera's web interface the camera tests that it has…
Extended storage (iSCSI target) recreation steps (5/30/2024) - If S-Series storage page does not populate: IQN, NVR IP, extended storage type) On the S-Series On S-Series > Storage page > Drive tab:Disable S-Series volumes. On Extended tab:Disable S-Series targets, then delete S-Series portal. Reboot the S-Series. If the IQN still does not populate, continue with steps 5-7. On the S-Series, open Terminal and…
SMB server signing and encryption for Archiving (5/30/2024) - exacqVision's default method for archiving recorded data uses the SMB protocol. Using an exacqVision S-Series storage system makes configuring archiving simple. Users may also archive to SMB shares configured on their own third-party systems, but installing and configuring Samba or SMB Shares on non-Exacq built systems is outside the scope of Exacq Support. There have…
Common Linux CLI Commands (Terminal) (5/29/2024) - Download the latest release Use the 'wget' command followed by the URL for each exacqVision application: Serverhttps://www.exacq.com/release/exacqVisionServerRC.deb Clienthttps://www.exacq.com/release/exacqVisionClientRC.deb Web Servicehttps://www.exacq.com/release/exacqVisionWebServiceRC.deb Install the latest release Use the 'dpkg' package manager to install exacqVision packages after downloading using the 'wget' commands above. Serverdpkg -i exacqVisionServer.deb Clientdpkg -i exacqVisionClient.deb Web Servicedpkg -i exacqVisionWebService.deb Check available hard…
Determining Network Connection Speed (5/28/2024) - Depending on the model of Exacq NVR, or optional upgrades selected, your system may offer network interfaces with varying maximum data speeds. If you build your own system, or if you connect to a network with slower infrastructure, you might not achieve the maximum stated performance. Commonly listed network interface speeds on Exacq NVRs NameMaximum…
Multistreaming and Auto-Context Switching (5/28/2024) - Multistreaming Multistreaming provides the ability to display or record camera video streams at alternative settings for a number of different use cases. Examples include: Displaying higher resolution video to users on the local network than those connected remotely to constrain bandwidth consumption. This is achieved through Auto-Context Switching, described below. Recording high resolution streams while…
Axis License Plate Verifier Serial Integration Guide (5/22/2024) - Overview Axis offers a camera-based License Plate Verifier application for detecting and reading vehicle license plates. The data from the license plate captures may be viewed within the exacqVision Client as text, sent as serial over IP data. This document provides the steps to set up the integration with exacqVision. NOTE: This guide is not…
Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views (5/21/2024) - The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when a perimeter area is crossed. This could be used to monitor property and fence lines. We walk through setting…
Scenario Series – Illustra IQ Object Classification to Change ExacqVision Views (5/21/2024) - The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when someone parks in specific parking spaces. This could be used to prevent people from parking in forbidden areas,…
H264 / H265 vs JPEG (5/21/2024) - What are the differences between H.264/H.265 and JPEG? Why would you choose to use one over the other? Learn the answers to these questions in the video above.
Troubleshooting with VLC (5/21/2024) - Learn to utilize VLC, a free video tool and media player, to help troubleshoot camera issues.
Enterprise Manager Failover (5/21/2024) - Enable automatic system failover to prevent loss in recording when an ExacqVision server loses network connectivity or is brought down for maintenance. Learn how to create a failover group for automated failover, perform a manually triggered failover, and how to failback to the original state.
Troubleshooting Camera Connections (5/21/2024) - Get an insight to several common steps to take to troubleshoot connectivity problems with IP cameras.
Notifications (5/21/2024) - Configure email servers and email notifications to send notifications when events occur. This video shows how to add your mail server (SMTP) and how to configure message profiles. Use these profiles with Event Linking to automate sending messages to users.
Exacq Client Settings (5/21/2024) - Use the Client settings page to customize the look and behavior of your ExacqVision Client software. Change the look of the video panel displays, select audio devices for 2-Way Audio use, change how video streams are managed, change client color themes, enable or disable VGA Acceleration or GPU Decoding, enable Video Push, and more.
Enterprise Manager License Management (5/21/2024) - Use Enterprise Manager to manage channel licensing, including moving available channels between ExacqVision servers or allocating from your Enterprise Manager channel pool.
Enterprise Manager Software Updates (5/21/2024) - Utilize Enterprise Manager to schedule updates to ExacqVision system software.
Exacq Enterprise Manager (5/21/2024) -
Add IP Camera (5/21/2024) -
Enterprise Manager User Roles (5/21/2024) -
Enterprise Manager Rules (5/21/2024) - Create rules that display or send alert messages when various system events occur.
Enterprise Manager Add Servers (5/21/2024) - Learn how to add ExacqVision servers to your Enterprise Manager instance for system monitoring and management.
Enterprise Manager Domain (5/21/2024) -
Web Service Setup (5/21/2024) -
Cloud Drive Setup – End to End (5/21/2024) - Cloud Drive set up is a multi-step process that may involve the dealer onsite completing all steps of the process, or a subscriber working with their dealer remotely. This video entails all steps from end to end for the dealer with access to the management system and the ExacqVision client to complete all the steps…
Cloud Drive Setup – Dealer Side (5/21/2024) - Cloud Drive set up is a multi-step process that may involve the dealer onsite completing all steps of the process, or a subscriber working with their dealer remotely. This video entails the steps a dealer with access to the management system may complete if working with a remote subscriber.
Cloud Drive Setup – Customer Side (5/21/2024) - Cloud Drive set up is a multi-step process that may involve your dealer onsite completing all steps of the process, or a subscriber working with their dealer remotely. This video entails the steps a subscriber with access to the ExacqVision system may complete if working with a remote dealer.
Installing Enterprise Manager (5/21/2024) -
Enrolling Camera to Cloudvue – Customer Side (5/21/2024) - This video shows the steps a customer may take to enroll their Cloudvue enabled camera within their Cloudvue account.
Enrolling Camera to Cloudvue – Dealer Side (5/21/2024) - This video shows steps required by authorized Cloudvue Dealers and Integrators to associate customer Cloudvue enabled cameras with a customer's Cloudvue account.
KT-1 Controller with ioSmart Reader Wiring (5/21/2024) - This video shows example diagrams on wiring a Kantech ioSmart reader to the KT-1 and KT-1 PCB single-door controllers. The diagrams displayed in the video can also be viewed below. KT-1 Single Gang controller and ioSmart Reader KT-1 PCB controller and ioSmart Reader 
exacqVision Virtual Appliance User Manual (Legacy) (5/21/2024) - The exacqVision Virtual Appliance is a legacy product, no longer provided for licensing. This documentation is provided for legacy users. exacqVision-Virtual-User-Manual
exacqVision Start User Manual (5/21/2024) - exacqVision Start User Manual 24.03
exacqVision Client User Manual (5/21/2024) - exacqVision-Client-User-Manual-24.03
exacqVision Enterprise Manager User Manual (5/21/2024) - exacqVision-Enterprise-Manager-User-Manual-24.03
exacqVision Integrator Services Portal User Manual (5/21/2024) - exacqVision-Integrator-Services-Portal-User-Manual-24.03
exacqVision Web Service User Manual (5/21/2024) - exacqVision-Web-Service-Configuration-Guide-24.03
Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision (5/21/2024) - Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Connect the exacqVision server to Kantech version 8.70 or 8.62. Expected Results All Kantech…
Manually Adding an exacqVision Client Shortcut to a Linux Desktop (5/21/2024) - Description Steps to create a desktop shortcut launcher for the exacqVision Client for either Ubuntu 18.04 or 20.04 Product exacqVision Client Solution Right-Click on an empty spot of the desktop In the pop-up window select Create Launcher Set the Type: as Application Set the Name: exacqVision Client Set the Command: /usr/local/exacq/client/edvrclient Note: This…
Automation Control Circuitry (5/16/2024) - What is TTL? TTL stands for Transistor-to-Transistor Logic, where the "logic" determines which values are high and low. Standardized common TTL circuits operate with a 5-volt power supply. A TTL signal is defined as low when the voltage is measured between 0.0 V and 0.8 V with respect to the ground terminal, and high when…
Missing Help Menu Options (5/6/2024) - Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products exacqVision Client (all versions) - on Windows OS Issue When pressing the Show Help button (?) in the upper-right corner of the exacqVision Client, some menu options are missing. When selecting Support Diagnostics from Show…
M-Series – Updating exacqVision Software (5/6/2024) - In order to comply with the NDAA "National Defense Authorization Act", a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Install or upgrade exacqVision Server, exacqVision Client and…
How to update the M-Series recorder (5/6/2024) - ** IMPORTANT ** Before updating please review Knowledge Base Article #6655 "M-Series – Updating exacqVision Software" for important information. M-Series recorders currently can be updated using two methods. If the M-Series unit is connected to the Internet, simply use the client software (either local or remote) Click the Configuration button (gears) Click Configure System Click…
How to Find the Serial Number of an exacqVision System (5/6/2024) - Using the Client Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar. Click on the 'Systems' node from the top of the left-hand side navigation tree. The grid displayed lists all systems added to this client. Find the 'Serial Number' column here. NOTE: Systems that are software only installs…
EOL exacqVision Virtual Appliance (EVA) Migration Guide (5/3/2024) - Exacq will be dropping support for exacqVision Virtual as of 2019. Virtualized exacqVision server software is supported on the following platforms in virtualized environment. ExacqVision fully support only the below O.S. distributions. Windows Server 2016 Windows 10 Professional Ubuntu – Debian - Mate distribution recommended. EVA to Windows Distribution There is no clear migration path…
Can I use an iSCSI storage server with my exacqVision Server? (5/2/2024) - Yes. Exacq supports the use of an iSCSI initiator to connect to a storage server. This is available in both Windows and Linux. 
SCN-00000003 – Client Config File Change (5/2/2024) - SCN #SCN-00000003Title of SCNClient Config File ChangeTRAC ##15113Effective Version9.3.18 – Public 9.4Products AffectedClientReason for Change (Summary)Enhancement – Security Compliance Change The exacqVision Client’s configuration file (edvrclient.ini) will no longer be used. Historically, this file was saved in the local User’s home directory, and was encrypted to hide the saved credentials. The new XML will…
SCN-00000002 – ESM Send Test Email (5/2/2024) - SCN #SCN-00000002Title of SCNESM Send Test EmailTRAC #8567Effective VersionUpcoming Public 5.6Products AffectedESM & exacqCloudReason for Change (Summary)Enhancement Change SMTP and email settings can now be tested through the ESM Web GUI. This is done on the individual User’s page: This will send a test email using the configured SMTP settings to the user’s email. A…
SCN-00000004 – exacqVision RTSP Server (5/2/2024) - SCN #SCN-00000004Title of SCNexacqVision RTSP ServerTRAC #Effective Version2018-03 Integration / 19.12 PluginProducts AffectedIntegrationReason for Change (Summary)2021-03 - updated to reflect built-in plugin features Change The “exacqVision RTSP Server” was available as a side integration beginning in March of 2018. As of the 19.12 release, these functions have moved into a built-in plugin called ‘rtspserverpi’. The…
SCN-00000005 – IP Camera Secure Video Streaming (5/2/2024) - SCN #SCN-00000005Title of SCNIP Camera Secure Video StreamingTRAC ##12683Effective Version9.5.21 – Public 9.6Products AffectedServerReason for Change (Summary)With the increase of remote cameras, and as systems become large and more interconnected, it has become increasingly necessary to secure the video stream using SSL. Change Several of the IP camera plugins have supported HTTPS connections since 8.4…
SCN-00000006 – Downgrading and Un-signed Installers (5/2/2024) - SCN #SCN-00000006Title of SCNDowngrading and Un-signed InstallersTRAC #Effective VersionPublic 9.6Products AffectedServerReason for Change (Summary)CyberProtection requirement. Preventing man-in-the-middle attacks. Change Ever since the Server version 5.8, the Update plugin allowed Support to upgrade and downgrade the Server version using the ‘Update’ tab. Prior to 9.4, the Linux installers were not digitally signed. Beginning in 9.6, the…
SCN-00000012 – Cloud Drive (5/2/2024) - SCN #SCN-00000012Title of SCNCloud DriveTRAC #Effective Version9.8Products AffectedServer, Client, MobileReason for Change (Summary)New Feature Change The Cloud Drive feature was officially added in 9.8, however we expect its use to grow with the release of the G-Series Micro. This document is intended to explain how the feature functions and what you’ll need to know to…
SCN-00000013 – EM Series (5/2/2024) - SCN #SCN-00000013Title of SCNEM SeriesTRAC #Effective VersionLaunch scheduled for April 17th, 2019Products AffectedN/AReason for Change (Summary)New Product Change The EM-Series is designed to provide a dedicated hardware solution, approved and verified to run the Enterprise Manager software.Update: The EM-Series 500 was added to the product catalog in January of 2020 Additional Documentation Other optional add-ons…
SCN-00000007 – PSFPI – Expanded Logging (5/2/2024) - SCN #SCN-00000007Title of SCNPSFPI – Expanded LoggingTRAC ##3382Effective Version9.5.30 - Public 9.6Products AffectedServerReason for Change (Summary)To assist in troubleshooting when drives are rejected for recording. Change Traditionally, the File Plugin (PSFPI) has logged ‘could not get record volume’ if no drives were found with space available. However, there are several scenarios that could lead to…
SCN-00000008 – Privileged ‘exacqd’ process (5/2/2024) - SCN #SCN-00000008Title of SCNPrivileged ‘exacqd’ processTRAC ##15536Effective Version9.5.25 - Public 9.6Products AffectedServerReason for Change (Summary)CyberProtection requirement that software not run with elevated privileges by default. Change Traditionally, one process runs when the exacqVision Server Service starts: ‘core’ (Linux) or ‘core.exe’ (Windows). Beginning in 9.6, tasks that require activating a binary or script will be moving…
SCN-00000009 – ‘Poll Error’ drive status (5/2/2024) - SCN #SCN-00000009Title of SCN‘Poll Error’ drive statusTRAC ##15439Effective Version9.4 - 9.6Products AffectedServerReason for Change (Summary)Eliminating false positive ‘Offline’ drive status in Linux Change Because of the way Linux handles how processes can trigger other sub-processes, certain features would fail if the ‘core’ process was utilizing more than 50% of its available memory. In exacqVision 9.2…
SCN-00000010 – Explaining Web Service Architecture Change (5/2/2024) - SCN #SCN-00000010Title of SCNExplaining Web Service Architecture ChangeTRAC #Effective Version9.0.0Products AffectedWeb ServiceReason for Change (Summary)To better address the root of customer questions about Web Service security without creating more confusion. Change Engineering has requested that Support Technicians refrain from explaining the new Web Service as “having a ‘Go’ Web Front End”. Rather, let the customer…
SCN-00000011 – G-Series Micro (5/2/2024) - SCN #SCN-00000011Title of SCNG-Series MicroTRAC #Effective VersionLaunch tentatively scheduled for March 22, 2019Products AffectedN/AReason for Change (Summary)New Product Change The G-Series Micro is designed to provide a low-cost “gateway” option to the new Cloud Drive service. The machine will come with 2 Professional licenses. Specs: Intel Celeron (J3455)2GB DDR RAMDual Gb NICsHDMI and mini DP…
SCN-00000014 – ExacqVision Servers with Ubuntu 18.04 and Higher Network Troubleshooting (5/2/2024) - SCN #SCN-00000014Title of SCNExacqVision Servers with Ubuntu 18.04 and Higher Network TroubleshootingTRAC #Effective VersionApril, 2019Products AffectedServerReason for Change (Summary)Hardware manufacturing is now shipping all Linux systems (except the M-Series) with Ubuntu 18.04. Change Network troubleshooting in exacqVision Ubuntu systems has traditionally been accomplished using the ifupdown package of tools and commands. ‘ifupdown’ is now deprecated…
SCN-00000015 – Tyco HD Analog Encoder (5/2/2024) - Change The HD Analog Encoder line is designed to replace the E-Series Encoder line which was EOL’d on December 31st, 2018. Analog HD provides an inexpensive way to get HD videoMax 4MP Resolution15 fps @ 4MP, 30 fps @ 2MPH.264, MJPEGMultiple streams per channelPoE support 4-Channel: 1-Channel This device is being sold as a Tyco…
SCN-00000016 – C-Series (5/2/2024) - SCN #SCN-00000016Title of SCNC-SeriesTRAC #Effective VersionLaunch scheduled for August 26th, 2019Products AffectedN/AReason for Change (Summary)New Product Change The C-Series is designed to provide a dedicated hardware solution for Live Monitoring, Search, and Configuration of exacqVision NVR's which is small enough to mount to a wall, or the back of a TV. Initially, there will be…
SCN-00000017 – ExacqSupportTraining FileShare (5/2/2024) - Change As part of an initiative to move away from SMB/NFS file shares, employees have been encouraged to use their company supplied OneDrive to share files between employees and departments. However, this can be problematic since the OneDrive contents are no longer accessible if an employee leaves the company, or later deletes the data from…
SCN-00000018 – OS-on-RAID (5/2/2024) - SCN #SCN-00000018Title of SCNOS-on-RAIDTRAC #Effective VersionLaunch scheduled for July 20th, 2020Products AffectedA-Series - Z-Series - S-Series - EM-SeriesReason for Change (Summary)New Option Change The standard option for these machines will remain with a single SSD for the Operating System. However, there will now be an option to add a redundant Operating System disk. These will…
SCN-00000019 – Q-Series (5/2/2024) - SCN #SCN-00000019Title of SCNQ-SeriesTRAC #Effective VersionLaunch scheduled for late October, 2020Products AffectedLC and ELP/R SeriesReason for Change (Summary)New Product Change The Q-Series is designed to replace the ELP/R Series as well as the 16 channel LC Una. (The LC Una remains available until the G-Series 8 channel option is available.) Specs:Motherboard: H110E1-ITXCPU: Intel G3900…
SCN-00000020 – G-Series PoE update (5/2/2024) - SCN #SCN-00000020Title of SCNG-Series PoE updateTRAC #Effective VersionLaunched February 15, 2021Products AffectedLC UNAReason for Change (Summary)Now available in 4 – 8 – 16 Ports Change The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option. The existing 4 and 8 Port machines will now come with…
2021-04-28 TS_Search Training (5/2/2024) - Forum Q&A https://forum.exacq.com/t/training-q-a-2021-2021-04-28-ts-search
2021-06 June Quarterly Release Training (5/2/2024) - Forum Q&A https://forum.exacq.com/t/training-q-a-2021-06-june-quarterly-training/166 2021-06-June-Quarterly-Release-Training Download Client Enhancement - Added option to group camera items by device. #22651Enhancement - Infrastructure updates to search check tree logic. #22684Enhancement - Allow multiple audio streams to be exported with quick export. #22796Enhancement - Added support for connecting directly to SMB shares as a system. #22768Not yet in User ManualServer-side…
2021-04 Axis Body Worn Training (5/2/2024) - Forum Q&A: https://forum.exacq.com/t/training-q-a-2021-04-axis-body-worn/93/2 PowerPoint 2021-04-Axis-Body-Worn.pptxDownload
2016-07-11 ESMCloud (5/2/2024) -
2017-03-23 ESM Overview (5/2/2024) -
2018-11-06 – Updating Software With ESM (5/2/2024) -
2018-06-26 – Video Walls and Video Push Explained (5/2/2024) -
2015-06-29 – Linux Logs – Part 1 (5/2/2024) -
2015-07-20 – Linux Logs – Part 2 (5/2/2024) -
2015-06-15 – Notepad++ Log Parsing (5/2/2024) -
2015-10-05 H.264 Video Encoding (5/2/2024) - 2015-10-05-H.264-Video-Encoding Download
2019-10-03 – exacqVision Cloud Drive (5/2/2024) -
2020-01-31 – L1-L2 Training – Logs Troubleshooting (5/2/2024) -
2018-12-04 December 2018 Release Training (5/2/2024) -
2018-09-05 – Quarterly Release Training 9.6 (5/2/2024) - Server 9.6 EdgeStor (Network Loss Recording) – NOT RELATED TO “exacqVision EDGE” - Requires configuration in the camera’s webpage - Requests video stored on Camera’s SD card - Video converted to PS file - Axis and Illustra so far - Not a separate plugin, included as part of the IP Camera plugin. - Video may…
2019-03-13 – March 2019 Release Training (5/2/2024) - Server-side Versioning scheme changedAdditional executables moved to ‘exacqd’ (SCN) - ArchivePI, NetworkStoragePI, SysmgmtPIAxis VMD4 configurationSamsung plugin now supports Video BackfillSamsung sound and object IVA analytics now supported (up to 7)Network configuration work for Ubuntu 18.04, networkdLinux core dumps now in logs folder - Dumps still disabled by default (Internal KB 16376) - Only one dump…
2019-06-11 – June 2019 Quarterly Release Training (5/2/2024) - Client Enhancement - Added option to enable POS database encryption. #18660Enhancement - Re-enable GPU decoding on macOS 10.14 and higherEnhancement - Added support for newer Bosch fisheye models and firmware. #14843Enhancement - Ptz/Digital Ptz presets can now be saved from live modeEnhancement - Enable GPU decoding for G-Series and G-Series PoE systems. ›Enhancement - Refactor…
2019-09-10 – September 2019 Quarterly Release Training (5/2/2024) - Client Enhancement - Added RTSP server configuration page. ›Still requires - Server-side work.Enhancement - Added AutoGroups to automatically populate groups based on attributes assigned for cameras and/or systems. - #18433Enhancement - Advanced filtering for camera and system metadataEnhancement - Password fields no longer auto populate.Enhancement - Added support for dynamic camera plugin settingsEnhancement - Added…
2019-12-09 – December 2019 Quarterly Release Training (5/2/2024) - Server Enhancement - core, LogPI - allow to dynamically control logging level per plugin #19954Enhancement - itv2pi - Add more verbose logging and debug logging to help troubleshoot issues in the fieldEnhancement - streampi - Adding logging to help troubleshoot LDAP binding issuesEnhancement - rtspserverpi - plugin to provide rtsp stream from server. #19100Feature -…
2020-03-10 – March Quarterly Release Training (5/2/2024) - Client Feature - Face matching and analytic support. #18516Enhancement - Added eject button to the burn dialog. #19827Enhancement - Added support for GUI display of OS drive on RAID. #20596 #s3669Enhancement - Audit trails included with support exports #20371Enhancement - Added the ability to perform offline support diagnostics. #18590Enhancement - Added buttons to jump to…
Panasonic cameras OSD incorrect after Server time change (5/2/2024) - Issue: After a Server time change of less that 60 seconds, Panasonic cameras may continue to show the OSD time incorrectly until the camera is disconnected/reconnected. The stored video also contains the incorrect time-stamp. This means the searched video will be off by the amount of seconds that they system time changed. Workaround: Disconnect and…
2020-06-11 – June Quarterly Release Training (5/2/2024) - Client Enhancement - Support for custom categories and confidence levels. #21037Enhancement - Add link to Facial Matching in the Automations Engines panel.Enhancement - Add Unmerge command in Facial Matching panel.Enhancement - Support GPU decoding with multiple GPUs. #17520 - https://trac.exacq.com/DVR/wiki/HardwareDecoding#MultipleGPUDecodingEnhancement - Several improvements to performance of copy-back rendering from a GPU decoder.Enhancement - Improve performance…
2020-12-10 – December Quarterly Release Training (5/2/2024) - Feature - Amazon S3 Archiving Archive directly to an S3 Bucket similar to our current capabilities with SMB/NFS.The address is built using the ‘…’ button. Customers will need to know the ‘Bucket Name’ and ‘Region’.This will result in a full address as follows:https://<BUCKET_NAME>.s3.<REGION>.amazonaws.comOnly one Server can write to a bucket, but any Server can archive…
2020-07 – Disk Throughput Training (5/2/2024) -
2021-02 – Hard Drive Issues Training (5/2/2024) - Hard Drive Issues Troubleshooting
2016-07-25 Linux Hard Drive Troubleshooting Training (5/2/2024) -
2021-06-11 New Exacq Online Portal Demo (5/2/2024) -
2018-12 Belfast L3 Training (5/2/2024) - Start-to-Finish – 709m – (11.82 hours) Exacq Website – 49m 2018-12 – Troubleshooting and the Exacq Website – Full – 49mPart 01 - General – 21mPart 02 – KB – 6mPart 03 – Configuration Calculator – 9mPart 04 – Product Pages – 11m exacqVision Client – Live and Search – 28m 2018-12 Client – Live…
SSA-SYNC Individual vs Aggregate (5/2/2024) - SSA-SYNC is a way to bring all licenses in a Batch to a common SSA end date without having to buy full-year increments of SSA. License 1 has 47 Enterprise IP channels and an SSA end date of 2018-09-01License 2 has 6 Professional IP channels and an SSA end date of 2021-10-15License 3 has 4…
2021-07 EM Failover Training (5/2/2024) -
2021-07 EM Failover + API Training (5/2/2024) -
No-scan Scan Engineering to L3 Brain Dump (5/2/2024) -
Archive to Amazon S3 Engineering Brain Dump (5/2/2024) -
2021-09 September Quarterly Release Training (5/2/2024) - 2021-09 September Quarterly Release Training.pptx Download Feature: Client - Enhancement - Restricted view windows. - #21926Server - Feature - Restricted view windows. - #22863Exports only allowed for .psx and .exeRequires password to hide - on a timer (5 minutes) Client Enhancement - macOS - Force client into dark theme to match OS setting.Enhancement - Ability to…
How to export a list of Server MACs and Licenses (5/2/2024) - For enterprise installations with many servers, a single .CSV file with all Server MAC addresses and license keys can be generated by ExacqVision. This file can be imported and applied to all the servers for bulk license updating or used for checking/ordering license changes and SSA extensions. From Configuration mode, on the Systems page, click…
2021-12-16 Wireshark Troubleshooting Walkthrough (5/2/2024) -
Scansource Hardware Modifications (5/2/2024) - Scansource received approval and instructions from the Exacq Engineering team to modify hardware by adding hard drives to existing systems. Since our Tech Support team may need to be aware of the changes, a Sharepoint page with all of the instructions and a spreadsheet with each system that has been modified can be accessed HERE.
Recording must be configured to retrieve video thumbnail for analytic push notifications (5/2/2024) - Description Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules. As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event. In order…
NIC Bonding with Windows Server 2016 is only available through Server Manager (5/2/2024) - Description Servers with Windows 10 or Linux allow bonding to be configured via exacqVision Client. However, servers with Windows Server 2016 currently do not. Instead, bonding must be configured via Windows Server Manager: Start Server Manager. Click "Local Server" in left pane of window. Locate the "NIC Teaming" item in window, and click its "Disabled"…
DMP intrusion panel XR550 requires 8 characters and all capitalized (5/2/2024) - Description Refer to #d17458. Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized. If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters. If your remote key contains any lower-case characters, you need to enter capitals into…
Web Service configuration .ini now .json (5/2/2024) - Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well: Linux: webservice.conf -> wfe.jsonLocated at /etc/webservice/wfe.jsonWindows: WebService.ini -> wfe.jsonLocated at C:\ProgramData\Webservice\conf\wfe.json The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is…
2022-04-27 Software Updates Packaging Utility and Legacy Releases (5/2/2024) - >
2022-03 March Quarterly Release Training (5/2/2024) - 2022-03-March-Quarterly-Release-Training.ppt exacqVision Client * Enhancement - Show toast for all web panels that fail cert setting checks. * Enhancement - Added separate archive rate and upload rate fields for archive targets that report them. * Enhancement - Add Enter to the default DCZ joystick profile * Enhancement - Added Select Camera joystick button action *…
CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers (5/2/2024) - Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product exacqVision ServerCCure9000 Solution Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports: "Video Loss alert ended for exacqVision/HDVR Video Camera '%CameraName%' on exacqVision/HDVR Video Server '%ServerName%'" In…
exacqVision Client Release Notes (5/2/2024) -
exacqVision Server Release Notes (5/2/2024) -
exacqVision Enterprise Manager Release Notes (5/2/2024) -
Exacq Mobile 3 Release Notes (5/2/2024) -
exacqVision Web Service Release Notes (5/2/2024) -
exacqVision Client Development Release Notes (5/2/2024) - Public Development
*XXX buffer full state = 0 content true (5/2/2024) - *XXX buffer full state = 0 content true Description Unable to buffer larger than 2MB image size. Older version of Server (pre 8.2) had a smaller buffer for video frames. Notes Update beyond 8.2, or reduce either the quality or record resolution.
Error in executing media test (*** query) for status refresh (error ***) (5/2/2024) - Error in executing media test (*** query) for status refresh (error ***) Description Indicates there is no media in the Servers DVD/CD drive. Notes This message will come up on service start, and if you hit Refresh Status in the Exacq Recall page.This is a normal message if there is no disk in the drive.
Log Reference (5/2/2024) - The Log Reference can be accessed using the "Logs" menu item on the Exacq Support Portal. Legend Since logs are generated using many different variables, use the following to interpret. | (Pipe) is used for "OR" *** Three asterisks represent a Wildcard %1,%2,%3... These are Variables explained in the description Do NOT paste an entire…
exacqVision Server Development Release Notes (5/2/2024) - Public Development
exacqVision Web Service Development Release Notes (5/2/2024) - Public Development
Exacq Mobile 3 Development Release Notes (5/2/2024) - Public Development
exacqVision Enterprise Manager Development Release Notes (5/2/2024) - Public Development
The processing loop performed *** passes and took ***ms to process the data. (5/2/2024) - The processing loop performed *** passes and took ***ms to process the data. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has "taken too long" this may indicate that the CPU is…
The processing loop has taken too long *** times. The longest time was ***ms for *** passes. (5/2/2024) - The processing loop has taken too long *** times. The longest time was ***ms for *** passes. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has "taken too long" this may indicate…
Log Reference Template (5/2/2024) - Actual log example (Title of KB and first line should match) Description Describe Notes Notes, suggestions, KB's, examples, etc... REMOVE THIS SECTION Categories Selections:Exclude from Global SearchCategories__Products____%product%Logs__Plugin____%plugin% (use 'GerericCameraPI' for things that apply to all/many camera plugins__Log Level%loglevel%Tags are optional but we may use the Internal/Level2/Guest in the future to hide some from public
SSA Subscription Expiration Indicator (5/2/2024) - Title SSA Subscription Expiration Indicator Description When the license expires for an exacqVision Server, the software continues to function, and you will see an Indicator letting you know that your SSA (Software Subscription Agreement) has expired. By default, any user with a user role of 'Full Admin' or 'Power User' will see this indicator. Product …
Video distortion in playback during PTZ activity and motion (5/2/2024) - Description Camera footage distorting when set to motion and the camera is PTZ'd. When the camera is set to free run there is no distortion. Product exacqVision Server Solution Update to Server version 22.12.0Bug Fix - psfpi - Fixed missing i-frame write when ptz activity is resumed
Unable to Add Hikvision Camera to Cloudvue Gateway (5/2/2024) - Description While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF. Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera. Product Cloudvue Gateway Solution RTSP…
Browser Thin Client Output Trigger Not Staying On (5/2/2024) - Description When you activate the soft trigger on the thin client it stays on for about 10 seconds then turns off and on again automatically. Product exacqVision WebServer / Thin Client Version Issue was confirmed on 21.12 and 22.09, but may exist on other versions. Solution This will be resolved in version 23.03 of the…
Profile Description: %1. Notification attempt return code= 28 (5/2/2024) - Profile Descriptìon: %1. Notification attempt return code= 28 Description %1 - This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 28 means "Operation Timeout" Notes Timeouts to SMTP servers can result due to routing problems between the…
2022-09-01 Log File Reference Creation (5/2/2024) - >
Profile Description: %1. Notification attempt return code= 7 (5/2/2024) - Profile Descriptìon: %1. Notification attempt return code= 7 Description %1 - This is the name of the Email Message Profile%BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 7 means "Couldn't Connect" Notes Connection failures to SMTP servers result when the TCP connection to a given…
Profile Description: %1. Notification attempt return code= 67 (5/2/2024) - Profile Descriptìon: %1. Notification attempt return code= 67 Description %1 - This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 67 means "Login Denied" Notes Failed logins to SMTP servers can result due to username/password problems, or…
Profile Description: %1. Notification attempt return code= 26 (5/2/2024) - Profile Descriptìon: %1. Notification attempt return code= 26 Description %1 - This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 26 means "Read Error" Notes Notifications which include attaching a clip will attempt to create, then read…
Enterprise Manager downgrade from 24.03 not supported (5/2/2024) - Description Beginning with Enterprise Manager version 24.03.0.0 (or 23.09.124), downgrading will fail due the update of an underlying resource. We now utilize Django v3.2.23, which necessitated a change to the database schema. This will cause downgrade database migrations to fail. Prior to upgrading from 23.09 or lower, it is recommended to complete a Backup. Instructions…
Creating Documentation Tickets in Jira (5/2/2024) - New Documentation Request workflow. This applies to User Manuals, QSG's, Integration Guides, etc... In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: Issue type will normally be "Enhancement" Under Description: Product - leave default option Set Component to "Exacq" Summary - as needed Description - as needed…
The ‘autoreconnect’ Utility (5/2/2024) - In 2017, a custom utility was written specifically for Inditex which was designed to discover cameras on the network that have changed their IP address. Then it would use evAPI calls to compare the MAC addresses listed in the current configuration to what currently shows in the ARP table, then update the IP plugin's configuration…
32-bit Server Installer Fails on 32-bit Ubuntu 14.04 (5/2/2024) - Description Upgrade or clean install of Server versions 23.06 and 23.09 failed on 32-bit Ubuntu 14.04 Product Ubuntu 14.04.4 LTS 32-bit exacqVision Server 23.06 and 23.09 Steps to Reproduce Upgrade exacqVision Server using the GUI or terminal. Expected Results Installer completes successfully. Actual Results Installer fails. If run from terminal the output below is shown:…
TCP Listener not showing “Connected” (5/2/2024) - When adding an IP Serial Port, most of the time you will see the Status go to "Connected" However, the Type "TCP Listener" does not actually connect to the device sending data. We are simply opening up on that port and waiting for any unencrypted data to show up. Because of this the Status will…
What Operating Systems are supported for Exacq Mobile 3? (4/30/2024) - Exacq Mobile 3 is supported on the following platforms: Android 6.0 or newer iOS 12.0 or newer 
Exacq Mobile 3 missing push notifications settings (4/30/2024) - In the Exacq Mobile 3 application a user can configure Push Notifications in the Push notifications sections of the settings page.The following are the scenarios where the Push Notifications settings will not be shown and the user will not be able to use the Push Notifications feature of the Exacq Mobile 3 application: [Browser] The…
exacqVision Windows XP Support (4/30/2024) - Microsoft has informed consumers that Windows XP is no longer supported as of April 8, 2014. This means that Microsoft no longer supplies security updates for Windows XP. Note the following information about how this affects exacqVision products. Can I upgrade from Windows XP to Windows 7 on my Exacq-built exacqVision system? Any system built…
Dewarping of Dahua cameras not working on web client or Exacq Mobile 3 (Legacy) (4/30/2024) - Affected Versions exacqVision Web Service 7.6, running on Windows Description In web service 7.6 (Windows only), dewarping of Dahua fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app. Workaround Install the exacqVision Client on the web service or refer to…
Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically (4/30/2024) - Description The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.…
Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed (4/30/2024) - Description Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app. Product Exacq Mobile 3 app, version 22.06.5.0 Steps to Reproduce Start by opening the mobile app with a single camera or view of multi cameras. All of the OSD time stamps are displayed. If you flip the phone…
Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder (4/30/2024) - Description The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product Exacq Mobile 3 application for both iPhone and Android. Expected Results We should be able to account for when the Device is in a different time zone than the recorder while using…
Windows Server 2022 Showing Only One Network Card (4/29/2024) - Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. Z-Series systems Some A-Series systems, depending on the system options ordered NOTE: Windows Server OS is an…
Upgrading a Linux-based exacqVision Server with Active iSCSI Configuration to exacqVision 5.8 (Legacy) (4/25/2024) - When upgrading a Linux-based exacqVision server to exacqVision 5.8, the existing mount point for an active iSCSI connected drive might not be recognized. To work around this issue, complete the following steps after the upgrade is complete: Using exacqVision Client 5.8, open the Storage page for the upgraded server. Select the Extended tab. Look…
Guidance on Using USB Network Interface Adapters (4/24/2024) - On occasion, Exacq Support is asked about using a USB network interface (NIC) on their system. This is more frequently asked by those with smaller units which may have only one network interface and a user is attempting to add additional network interfaces to span networks or attempt to increase network throughput by bonding/teaming multiple…
Using the Axis TU9001 Control Board with exacqVision (4/23/2024) - This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Product Axis TU9001 Control Board TU9002 Joystick TU9003 Keypad The Axis TU9001 Control Board consists of the combination of the TU9002 Joystick and the TU9003 Keypad. IMPORTANT: The TU9002 and TU9003 appear to the operating system as separate devices. As…
Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision (4/23/2024) - This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Prerequisites For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher. Product ADVCPTZKEY1 American Dynamics Surveillance Keyboard Setup Install, or update, the exacqVision Server and Client as mentioned…
X-Series Indicator Reference (4/22/2024) - Power Supply Indicators LED IndicatorDescriptionGreen (Solid)A valid power source is connected to the PSU and the PSU is operational.Amber (Blinking)Indicates an issue with the PSU.Not LitPower is not connected to the PSU.Green (Blinking)PSU firmware is being updated.WARNING: Do not disconnect power or unplug the PSU while firmware is updating. Interruption of this process could lead…
De-elevation not working on Ubuntu 20.04 and higher (4/22/2024) - Product exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results De-elevating the exacqVision Server Actual Results Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware…
Unable to log into Cloudvue (4/22/2024) - Description Unable to log into Cloudvue shows as password is incorrect when it is not. Product Cloudvue Solution Please open the broswer as In Private or Incognito Mode
Illustra Flex4 Indoor PTZ with bubble (4/22/2024) - Description Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product Illustra Flex 4 PTZ all firmware Steps to Reproduce Turn off the Tilt Limit in the camera PTZ settings Expected Results Camera zoom shows in focus and sharp Actual Results Camera zoom is slightly disorted and out of focus Solution This is…
Unable to Remove Cloudvue Custom View User (4/22/2024) - Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product C2C Cloudvue Gateway Solution The user who initially creates a custom view becomes the owner of the view i.e., "Custom View owner" and cannot be removed…
A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page (4/17/2024) - Issue:- A-series Desktop unit is rebooting and stuck on the BIOS password page, And when checking in the BIOS, the system drive will be missing and needs to reboot to boot up to windows. Resolution:- There is an issue confirmed by the manufacturer that the new sound card that has been added to the A-Series…
exacqVision Hardening Guide v23.09 (4/9/2024) - exacqVision-hardening-guide-v2309-REV-A-FINALDownload
exacqVision Hardening Guide v22.12 (4/9/2024) - exacqVision-Hardening-Guide-v2212-REV-BDownload
exacqVision v2.0 Hardening Guide (4/9/2024) - exacqVision-v20-Hardening-GuideDownload
exacqVision 19.03 Hardening Guide (4/9/2024) - exacqVision-1903-Security-Hardening-Guidev10Download
exacqVision v9.2 Hardening Guide (4/9/2024) - exacqVision-92-Security-Hardening-GuideDownload
Camera did not send valid quality for codec H264 (4/8/2024) - Camera did not send valid quality for codec H264 Description exacqVision Client connection status for camera shows "unable to create video stream" status. Notes Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.
How to Use Debug View with PS files (4/5/2024) - Description DebugView is a tool that can be used to collect more data from PS files in cases where we are missing data from streams or exhibiting issues with exported files. Product DebugView can be found at:https://learn.microsoft.com/en-us/sysinternals/downloads/debugview Steps to Use DebugView Once you have exported the PS file from a server you can…
Deprecation of Legacy Installers – exacqVision 24.03 Update (4/4/2024) - As part of the exacqVision 24.03 software release, we are announcing the deprecation of specific installers that were previously part of the collection of software downloads available on the Exacq web site, https://exacq.com. What installers are being retired? On both Windows and Ubuntu - the 32-bit installers, also known as "x86" installers, of server, client,…
Clean Uninstall Illustra Body Worn Camera and Mobile Video Manager (4/4/2024) - Clean Uninstall Illustra Body Worn Camera and Mobile Video Manager Introduction This knowledge base article summarises how to cleanly remove the Illustra Body Worn Camera (BWC), JCI Dock Controller and the Illustra Mobile Video Manager software. Uninstall Body Worn Camera and JCI Dock Controller Uninstall JCI Dock controller software:Control Panel > Programs and Features >…
Analytic Metadata Best Practices (4/4/2024) - With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored. Here are our recommendations to manage this increase. Update exacqVision Server/Client Software Ensure you are running the latest version of both exacqVision Server and Client software. Search “updating” in the exacqVision Client User Manual,…
Issues Updating IP Settings using the exacqVision Client (4/4/2024) - In various versions of exacqVision, version 8.8 and earlier, we have seen issues updating the IP settings on Linux servers using the exacqVision client. If you run into this issue, you can confirm the settings applied or change the settings using the method below. The exacqVision Client reads from the Interfaces file so if this…
Connecting a Louroe Base Station to an ExacqVision Hybrid NVR (4/4/2024) - A walk through, how-to video on connecting analog audio base stations from Louroe to ExacqVision Hybrid NVRs. See also: Line Level vs Mic Level Audio for more details on the differences in these audio signals from various devices. 
Failing email notifications after update to Enterprise Manager version 23.09.9.0 (4/3/2024) - April 4th, 2024 Enterprise Manager may fail to send email notifications after update to 23.09.9.0. ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has…
Video Channel Fails to Connect With Error 551 on Samsung SPE-1610N Encoder (4/3/2024) - Description SPE-1610N encoders had video loss on the first channel of banks 2, 3, & 4. Also, the connection status would go from connected to Connection Error 551. Product exacqVision Server 19.12 Steps to Reproduce Add encoder as device type Samsung; add banks 2, 3, & 4 with the #bank=x override. Expected Results All channels…
Adding Multi-Channel Encoders (4/3/2024) - Description In order to accommodate more than 4 channels of video, many multi-channel encoders require the use of the “bank” IP plugin override. The cameras test records should indicate this in the Notes. Solution 1st bank channels 1-4, no override required 2nd bank channels 5-8, #bank=2 3rd bank channels 9-12, #bank=3 4th bank channels 13-16 #bank=4…
Configuring DS6716HQHI Encoder Streams (4/3/2024) - The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. Symptom When connected to a Hikvision DS-6716HQHI encoder, user sees seemingly random drops of video streams for a second or two. Problem When this device detects motion, the encoder switches from the…
Resetting the Power Supply Alarm (4/3/2024) - Description Exacq built systems with redundant power supplies will emit an audible alarm in the event of a power failure. Here is how to silence the various models so you can enjoy peace and quiet while determining the cause of the failure. Product Exacq-built Servers Solution The following photos show the location of the mute…
Silencing a MegaRAID Alarm Using LSA (LSI Storage Authority) (4/3/2024) - Description Follow these instructions to silence MegaRAID alarms using LSI Storage Authority (LSA). Product LSI Storage Authority (LSA) MegaRAID Silence the Alarm When the controller detects an issue an alarm will occur and a high pitched beep will be emitted. This alarm can be silenced through the LSI Software Authority. Once Logged into LSA a…
Recording different resolution or frame rates on event (4/2/2024) - Description Some users may desire to record a different resolution or frame rate from a camera when an event such as motion or an analytic is triggered. Reasons for this vary by site, but often comes down to wishing to record a lower amount of data when very little is happening, but they require high…
exacqVision Export Video File Types (4/2/2024) - Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats. Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.…
How to Record Video and Audio with a Single Button (3/29/2024) - A common request from exacqVision users, especially those monitoring interview rooms is to be able to toggle on and off recording of video and audio. It can become inefficient and confusing to create multiple soft triggers to record both video and audio, and even more so if you have multiple cameras or microphones in the…
Add IP Cameras – Quick Add (3/29/2024) - Description The Quick Add tab, found on the Add IP Cameras page of the exacqVision Client is a recently added feature. Introduced in version 24.03, this feature accelerates the configuration and addition of supported camera models to your exacqVision system. Products exacqVision Server 24.03 and higher exacqVision Client 24.03 and higher Illustra IQ Pro…
Manually Testing Email Notifications with cURL (3/29/2024) - Note: while you can test your profile/server via client's Test Profile button, you won't get cURL's most complete debug information, which can sometimes be very informative when diagnosing notification failures. ExacqVision Server versions 6.8 and higher use cURL to send notifications. If you are experiencing failures in sending notifications from the servers you may…
Exporting to USB drive (3/28/2024) - Insert USB drive in the front or rear USB ports of the Exacq Server. From the Search page, follow the directions for finding and marking the start and end points of the video desired. Chose the Download and Export button from the toolbar. Shown, below, are the icons in Light, Dark, and Classic themes. When…
Does the exacqVision Server support automatic burning of video files to CD/DVD or USB? (3/28/2024) - Yes, exacqVision's Auto Export profiles allow you to automatically burn a specified video event to a writable CD, DVD, or USB thumb drive. This function can easily be associated with a soft trigger button in the exacqVision Desktop Client using Event Linking. CD/DVD writing is a one-time operation for each export. If using a USB…
How to Configure No Close Client Usage (3/28/2024) - Beginning with version 9.4, the exacqVision Desktop Client offers the ability for administrators to prevent users from deactivating an Event Monitoring profile. In previous versions, when an Event Monitoring profile was active a user could accidentally deactivate the profile by navigating away from it or by closing the client window. With Client 9.4 or higher,…
Lost or Forgotten Camera Password (3/28/2024) - Description Passwords for cameras and other IP devices connected to exacqVision are stored in encrypted form. They may not be reset or viewed from the exacqVision software or configuration. This is intended for your system and device protection. Solution In the event you are unable to login to the device, you will need to factory…
Lost or Forgotten Server Admin Password (3/27/2024) - Description User passwords are stored in an encrypted form for your system security. When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered. Solution In cases where administrative access to the system can longer…
Password Reset Tool (3/27/2024) - Descriptionedvrpasswd is a tool to reset lost or forgotten passwords for an exacqVision user. NOTE: this will not modify domain or local computer (OS) passwords.edvrpasswd contains built-in help, displayed with the '-h' argument:C:\Program Files\exacqVision\Server\tools> edvrpasswd -h edvrpasswd: 8.9.14.120870 Options: -h [ --help ] Help message. -f [ --file ] arg user accounts xml file (optional, default 'useraccounts.xml'). -u [ --user ]…
Ubuntu Server Support (3/27/2024) - Description NVRs built and sold by Exacq with Ubuntu Linux use the Ubuntu Desktop release. Ubuntu is also released in a Ubuntu Server format. The primary difference being that Ubuntu Server does not have a graphical desktop environment and may not include many applications and packages that are installed by default with Ubuntu Desktop. Ubuntu…
MAC Address Displayed as All Zeroes on Linux-based Exacq Systems (3/27/2024) - Virtual Server Verify that the Network Adapter type is "E1000". Other adapter types, such as "VMXNET 3" will cause the MAC address to display all zeroes and will fail to load a license. Physical Server If exacqVision Client displays a MAC address of 00-00-00-00-00-00 Linux-based systems manufactured by Exacq Technologies, it is likely that…
Configuring Extended Storage with an exacqVision S-Series (3/26/2024) - The S-series come defaulted for Archiving. This article will walk you through the steps of preparing the S-series for Extended Storage and assumes you have already configured the IP address of the S-series for your network.Extended Storage relies upon an iSCSI connection to the S-series device. If using an exacqVision Server and exacqVision S-series storage…
Installing exacqVision Software on 64-bit Ubuntu (3/26/2024) - Description Instructions for installing exacqVision Server and Client on 64-bit Ubuntu varies based on the Ubuntu version. Product exacqVision Client exacqVision Server exacqVision Web Service Ubuntu Linux Solution Download the following files depending on which software you are installing, then follow the instructions below for either 12.04, 14.04, 16.04, 18.04, 20.04 or 22.04. Software Downloads…
Setup and Licensing exacqVision Edge/Edge+ (3/25/2024) - Description exacqVision Edge is a complete video management system (VMS) software solution that runs directly on an IP camera and stores video to an microSD/SD card inserted in the camera. Supported Devices Use the filters on the exacqVision IP Camera Integration database to search for devices that support exacqVision Edge. Installers Download the appropriate installer for…
No Remaining Seats for Doors Error (3/25/2024) - Description The "No remaining seats for doors" error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Cloudvue Cloudvue Access Steps to Reproduce From Cloudvue Navigate to Account > Credentials > Add Credential Fill in the appropriate fields under the Credential tab Select…
What is the warranty on NVRs from Exacq? (3/22/2024) - exacqVision-WarrantyDownload
Enabling DHCP services on exacqVision recorders (3/22/2024) - Description Starting in exacqVision 7.4, the option to enable Dynamic Host Configuration Protocol (DHCP) services is provided. A DHCP server is used to provide IP addresses to any device on the network that requests address assignment.In exacqVision this feature can be used to more easily assign proper IP addresses to cameras. If multiple DHCP servers…
On-screen Time Display is Incorrect and Recorded Video Cannot be Found (3/22/2024) - Background Information The exacqVision Server receives time-stamped video from most camera models, which indexes stored video. The exacqVision Server configures the cameras to receive time synchronization from a network time server (normally the exacqVision Server itself) and sets the camera time zone to GMT-0. If the camera and server times aren't synchronized, video is stored…
TDVR8016E Output stops showing Video (3/21/2024) - Description Server connected to a monitor via output form the Capture Card stops showing video on the monitor when updating to 23.09. Product Exacq Server 23.09 Steps to Reproduce Output works on Server 23.06Update to 23.09 and the Capture Card output stops showing any video on any spot monitors. Expected Results This should work. Actual…
exacqVision Camera Web Configuration Page (3/20/2024) - Description This enhancement released in 22.03 provides a means to access cameras web interfaces directly from within the exacqVision Client Product exacqVision Client General Information Enhancement added in exacqVision Client version 22.03 Accessible from the cameras configuration page (Configuration > YOURSERVER > Configure System > Add IP Cameras > Camera Recording > YOURCAMERA Will not…
Reboot or Default a Camera from the exacqVision Client (3/20/2024) - Description Prior to the release of exacqVision Client Version 22.03 cameras could not be rebooted or factory restored via the Client. With the introduction of the Camera Web Configuration feature, cameras can now be rebooted or factory reset from within the Client. Product exacqVision Client Solution Access the cameras web interface via the camera web configuration…
Refine Recovery Boot Loader Splash Screens (3/20/2024) - Description Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader. Product exacqVision Server Solution Exacq systems have migrated to a new boot manager called refine. This new manager has a new look with the same and more functionality than the previous grub boot manager. The new splash screen is icon…
System Recovery using on-board recovery partition (3/20/2024) - Exacq systems built after 10/17/2015 include a special partition to allow for quick and easy system restoration to factory default conditions. This recovery will only affect your operating system drive. To start the Recovery, during system boot up, prior to loading the operating system, press the "S" key on your keyboard. You will be…
exacqVision Edge Time Zone Configuration (3/20/2024) - exacqVision Edge is a version of exacqVision Server that runs directly on supported camera models and only connects to, and records video from, the camera it is hosted on. Cameras running the exacqVision Edge, or Edge+, application must be configured for the GMT+0 time zone. Because the server application runs directly on the camera, the…
Time Settings and Time Zone Information (3/20/2024) - Background Information The Windows or Linux (Ubuntu) operating system time of your exacqVision Server host should be set to the local time and time zone where it is located. It is often desirable to synchronize the system to a central time server, rather than rely on the internal clock of the recording server. There are…
Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge (3/20/2024) - Description The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera. Product exacqVision Edge/Edge+ Steps to Reproduce Access the Applications page within the Illustra camera web interface. Attempt to load the exacqVision…
Expected recording retention does not match actual/estimated recording retention (3/20/2024) - Description The expected recording retention time, calculated prior to system selection and purchase, does not match actual/estimated recording time, causing stored footage to expire sooner than expected. Product exacqVision Server Expected Results Example: The server will be able to store 30 days worth of footage. Actual Results Example: The server will not be able to…
Installer Not Signed or The Signature is Corrupt or Invalid (3/20/2024) - Description If the DigiCert Trusted Root G4 Certificate is missing, exacqVision Software updates downloaded from exacq.com or initiated within exacqVision Client, will report a signature error. Products exacqVision Server exacqVision Client exacqVision Web Server exacqVision Enterprise Manager Windows OS Steps to Reproduce Downloading from exacq.com From a browser navigate to https://www.exacq.com/support/downloads.php Select an installer From…
Legacy Authentication disabled by default on new installations (3/20/2024) - Description "Legacy Authentication" refers to the less secure connection methods used prior to our current authentication mode introduced in exacqVision Server/Client version 6.8. This article explains how to enable legacy authentication mode, so newer clients using advanced authentication methods can connect to older server software versions. Product exacqVision Client exacqVision Server Steps to Reproduce Using exacqVision…
LC Series IP Servers with H-110M Motherboards Freezing (3/19/2024) - Issue Customers using exacqVision LC Series IP servers with H110M motherboards need to upgrade to Ubuntu 18.04 to avoid an issue in which the client could freeze the system. Resolution Model Number and Motherboard information can be found in the System Information section on the System tab. (Configuration > YOUR SYSTEM NAME > Configure…
Motion Not Recorded (3/19/2024) - Are you seeing colored borders around the live video panels in the exacqVision Client when motion appears to be occurring? Yes: Go to the Camera Time section below.No: Go to the Motion Area section below. NOTE: If the camera is configured to detect motion and also configured for Free Run recording on its schedule…
Holis camera is not recording motion (3/19/2024) - Description Holis cameras are not recording on Motion when connected to exacqVision server version 22.09 and earlier. Solution Update the exacqVision Server to version 22.12.0 or higher to fix the motion issue. 
2024-03 March Exacq Release Training (3/19/2024) - This training covers the following topics: Quick Add - Requires exacqVision Server and Client 24.03 or higher. Supports only Illustra Flex and Pro Gen 3/4 cameras. Architecture changes - Changes made in how the new exacqVision Mobile app connects to exacqVision Server and when exacqVision Web Service is still required. Remote Connectivity - Provided for…
Analytics Email attachment is causing a High CPU utilization (3/18/2024) - Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Create event linking for analytics to trigger and send an email notification and set the profile to attach a video. Expected Results Send emails with attachments…
exacqVision Hard Drive Tests (3/18/2024) - Description A summary of system drive tests performed by exacqVision using evSelfTest, RAID controllers, and S.M.A.R.T. data. Product exacqVision Server 7.8 and higher Information On systems Built-by-Exacq (BBE), the exacqVision software runs the following tests: Using evSelfTest.exe: SMART attribute report for non-RAID drives, once every hour and upon server service start. SCSI passthrough commands to…
Can’t Set an Email Profile When Kantech Software is Connected to The Exacq Server (3/18/2024) - Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.
Failed to load plugin analyticpi.so: load code -1 (3/14/2024) - Failed to load plugin analyticpi.so: load code -1 Description This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR% Refer to article: analyticpi plugin fails to load
Failed to load plugin analyticpi.dll: load code -1 (3/14/2024) - Failed to load plugin analyticpi.dll: load code -1 Description This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR% Refer to article: analyticpi plugin fails to load
analyticpi plugin fails to load (3/14/2024) - Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of "Failed - - 1" and the Version column displays "load code - 1". Product exacqVision Server 20.09.0 and above Expected Result Users expect the analyticpi plugin…
How to use the Support Portal File Share/Upload Feature (3/14/2024) - NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files Log into the Exacq Support Portal with an Administrator or Level 2 user role. Access…
Support Portal Articles – Best Practices (3/13/2024) - Template See: Support Portal Knowledge Base Articles - Creation Template Guidelines Before making a new article, perform a through search of Public, Level 2, and Internal articles to determine if an article already exists covering the desired topic. Use different search terms, including with and without hyphens, where applicable. A recent review found several…
Axis Cameras using HTTPS With a Hostname (3/13/2024) - Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Axis Firmware 9.0 and above exacqVision Server 22.06 Steps to Reproduce Make sure the camera has a…
Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset (3/13/2024) - Description After selecting a PTZ preset motion appears to stop working in the camera's web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product Camera models: QNP-6230 PTZ QNP-6230H PTZ Firmware: fw 1.40.02_20191031 fw 1.40.03_20201203_R410 Steps to Reproduce Have the camera…
exacqVision Web Server HTTP Policy “Redirect to HTTP” Broken (3/13/2024) - Description HTTP to HTTPS redirect implementation is broken and always supplies and internal IP address for the redirect, leading to any and all redirect from outside of the local network to fail. Product exacqVision Web Server 22.03 Steps to Reproduce Configure HTTPS on the web service, either external or ACME Enable "Redirect to HTTPS"…
exacqVision Enterprise Manager Time Restricted Notifications are not received (3/13/2024) - If email notifications are not being received as expected check the Rule for any time-based restrictions such as “lasts for at least” or “lasted for at least”. Then verify the triggering event actually was activated for the specified amount of time. For example, say we are using the following rule:If “Camera disconnected” lasts for…
Cloudvue Release Process (3/13/2024) - Description The Cloudvue release process involves multiple components and regions. In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access. Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later. This pattern is followed for each component with…
Cloudvue Manager C2C Disk Space (3/12/2024) - Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green - Healthy Ideally the SD card will show a status of green with a message of SD Card…
Onvif -Motion Not Working When Updating from 23.06 to 23.09 (3/12/2024) - Product exacqVision Server 23.09 Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Get PCAPs/ Logs from the 23.09 version Test adding an override of #config=dynamic to the camera's address field on Add IP Cameras page Examine the logs to identify…
exacqVision Client Keyboard Shortcuts (3/11/2024) - Keyboard ShortcutFunctionAvailable In...F1View context-sensitive online HelpAll exacqVision Client pagesF3Display Find Camera windowLive pageF4Hide/show navigation panelAll exacqVision Client pagesF8Hide/show message bar, date/time bar, and toolbarAll exacqVision Client pagesF11View exacqVision Client in fullscreen modeAll exacqVision Client pagesAlt+EnterCombines F4, F8, and F11 functionalityAll exacqVision Client pagesPage UpZoom in (analog or digital PTZ)Live pagePage DownZoom out (analog or digital…
exacqVision Edge (3/6/2024) -
Samsung / Hanwha Cameras Show “Motion Not Supported” (3/5/2024) - Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI. Enable Motion Detection Create / draw detection areas Disable then re-enable the camera within the IP Cameras List on the Add IP Cameras page You should now be able to manage existing…
Preparing Illustra cameras for Network Loss Recording with exacqVision server. (3/4/2024) - Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Go to the camera's web page. Under "Event Actions", check the "Record" option for at least one of the fault action Names. Under Analytics, Client the "Action" dropdown and select the Name you just enabled above. Ensure a…
Camera Recording Page Columns Missing on Fresh Install (3/1/2024) - Description The Camera Recording Page in the client doesn’t show any of the default options such as, IP Address, Camera Name, Video Detection, Record Status, Last Motion, Mac Address, Type, Model, Firmware. Product Exacq Client 23.06 and as early as 22.12 Windows and Linux Steps to Reproduce Remove Exacq Vision Client completely from the Recorder,…
How do I monitor Disk I/O? (3/1/2024) - Disk I/O (input/output) plays a crucial role in how you experience the exacqVision software. If disks are unable to handle the amount of data being written to them, you could see reliability issues. To help pinpoint the source of these issues on your server, use the following steps as a guide based on your system…
How to Submit Support Diagnostics (2/28/2024) - Choose the "Easy Support Video" link below to watch a video on how to submit support diagnostics and open a support case from the ExacqVision Client or see step-by-step instructions below. https://www.youtube.com/watch?v=Qc8R7_3IU6Q Exporting Diagnostics Choose the Help (?) symbol at the upper right hand corner next to the ExacqVision logo. Choose Support Diagnostics. The Support…
How to Reduce the ESM Importer Count (2/28/2024) - Symptom: High CPU Usage seen on the ESM machine. CPU increases every 10-15 seconds to 99%. Problem: ESM utilizes an environmental variable named '_ESM_NUM_IMPORTERS'. Lowering this value will limit the number of sub importers that talk to the servers. An example application for this use would be when there are a low number of servers…
Default Windows User Accounts on Exacq Systems (2/28/2024) - When setting up a new Exacq system, the out-of-box experience will prompt you to create a default operating system account. This account will be given administrative privileges. Additional user accounts may be created using the Kiosk scripts available on the Desktop. Kiosk user accounts have restricted privileges. The Kiosk account is blocked from all operating…
What is the Outbound Connections Tab? (2/28/2024) - The Outbound Connections tab allows you to connect to services outside the system's network, such as when you run Enterprise System Manager or other services in a cloud environment. To use this feature, click Enabled, enter the address of the cloud service, and click Apply. If you use a domain name for the address, exacqVision uniquely identifies…
Auto Export to Windows Network Share from Windows-based Exacq Server (2/27/2024) - On a Windows system, exacqVision Server runs as a service. This is desirable because the service starts recording video without user interaction when the system is started. However, this creates an issue with the management of credentials for access to network storage, as the exacqVision Server does not run from a normal user account that…
Auto Export to a Network Share from Linux-based Exacq Server (2/27/2024) - To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here) NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later. On the Archiving page in exacqVision Client, add a new archiving target with appropriate credentials and verify that it successfully…
Re-image fails on Linux G-Series Micro units above Ubuntu version 18.04 (2/26/2024) - exacqVision G-Series Micro units may fail to write Exacq's custom image of Ubuntu OS versions back to drive if the version is above Ubuntu 18.04 LTS. Product G-Series Micro Steps to Reproduce Re-image a G-Series Micro Unit to an Ubuntu OS image above 18.04 LTS Expected Results The sysprep process should not fail Actual Results…
Support Portal Knowledge Base Articles – Creation Template (2/26/2024) - Description Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product Define which product(s) this article applies to bulleted list recommend if more than one. Exacq XXXXX for hardware exacqVision XXXXX for software Steps to Reproduce Enter steps…
Test Case Studies (2/22/2024) -
Manually Updating Smartvue Software on a Cloudvue Gateway (2/22/2024) - Description At times it may be advantageous to manually apply production versions of Smartvue on a Cloudvue Gateway. Here are the instructions for obtaining, transferring, deploying, and verifying that software. Product Cloudvue Gateway Solution Download the latest smartvue production software version from the support portal HERE Transfer the file to the Cloudvue Gateway Note: Typically…
How to Change Client to 24 hour Clock in Linux 18.04 (2/22/2024) - Product Ubuntu 18.04 Steps to Change There are several ways: From GUI (Settings): Open Settings >Details> Date & Time. Then pick either 24 hrs or am/pm From GUI (using dconf-editor)Open dconf Editor (not installed by default, runsudo apt install dconf-editor to install and browse to org > gnome > desktop > interface > clock-format, and…
Performance Issues Caused by Disabling Metadata while Camera is Connected (2/22/2024) - Description Disabling AI metadata within a camera while connected to the exacqVision Server application could lead to camera performance issues. Product Any IP Camera providing AI classification metadata. While this was specifically seen and tested using Illustra devices it can be expected to occur with any camera providing metadata such as AI Object Classification. Steps…
How can I find the version of my exacqVision Client, Server, or Web Service software? (2/22/2024) - exacqVision Server Open the exacqVision Client and connect to the server. Click the Configuration (gear icon) button. Select Systems from the Configuration tree to open the Systems page. Find the entry row for the server. View the version number in the Version column. (If you do not see the Version column even if you scroll all…
Illustra Multisensor Backwards Compatibility (2/22/2024) - Background Over many years the number of Illustra camera related plugins had grown. An engineering effort was aimed at consolidating these to make selection of the appropriate plugin easier for users. exacqVision Server 24.03 represents a configuration shift which could affect users that attempt to downgrade the server application to versions earlier than 24.03. This…
How is exacqVision NVR software licensed? (2/21/2024) - The exacqVision VMS software licenses a specific number of channels to a key based upon the server NIC's MAC address. A license includes the maximum number of IP devices, an SSA period for software updates, analog video channels for Hybrid NVRs, and the functional level for the software. The functional levels are: Start Professional Enterprise…
When exacqVision software is released, how long until the macOS and Linux versions are available? (2/21/2024) - All versions of exacqVision software are released at the same time because the code that runs on Windows is the same as the code that runs on the Linux and macOS platforms but compiled for each operating system. exacqVision Server, Web Service, and Enterprise Manager are currently available for Windows and Linux. The exacqVision Desktop…
Thin Client Buffers When Searching at 16x’s and Higher Speeds (2/21/2024) - Description When watching search back in the Exacq WebService Thin Client at high speeds for longer duration's the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x's speed and higher. Product exacqVision Web Service…
Attachment from Email Notifications do not Play Back (2/21/2024) - Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce The event is triggered and sent via notifypi. The email is sent and received with an attachment. When a user clicks on the attachment it…
Installing storcli on a Cloudvue Gateway (2/21/2024) - Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Cloudvue Gateway with RAID Controllers Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason…
Hiding a Web Server from Internet Searches (Legacy) (2/19/2024) - NOTE: This document only applies to exacqVision Web Service 2.4.0 to 8.8. Web Service 9.0.0 replaced Apache with proprietary WFE service. If your exacqVision Web Service is connected to the Internet, the server could be located using certain search parameters in a search engine. To hide the server from an Internet search engine, complete the…
exacqVision Hardening Guide (2/16/2024) - Description A hardening guide is a supplemental document that is provided alongside installation instructions with a product. Product exacqVision Server exacqVision Web Service exacqVision Enterprise Manager Solution A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a…
Weblink keyword missing in email notification due to version incompatibility (2/15/2024) - Affected platforms exacqVision Server 6.8 or earlierexacqVision Web Service 7.2 or later Symptom If the web service is 7.2 or later while the exacqVision Server is 6.8 or prior and the notification profile configuration contains a {weblink} keyword, the email received will not contain a proper link to the web service. Workaround Update the…
exacqVision Server fails to start (2/15/2024) - Affected platforms exacqVision Server 9.8 Description When a file "C:\Program" exists, the Windows Service Control Manager (SCM) will fail to start the exacqVisionServer service. Workaround Perform the following steps: Delete the file "C:\Program" Rename C:\Program Files\exacqVision\Server\scripts\sysinfo.ps1 to sysinfo.ps1.bak Start exacqVision Server service Resolution Update to exacqVision Server 19.03.0 or higher
Duplicate cameras returned in the camera scan results (2/15/2024) - Affected platforms exacqVision Server 7.2.0 Symptom If multiple NICs are installed on the exacqVision server and one or more NICs are disconnected from the network, the camera scan may list the same camera more than once in the results. Workaround Connect the NIC in the disconnected state or disable the disconnected NIC. …
Motion and input trigger events stop working for Illustra cameras (2/15/2024) - Affected platforms exacqVision Server 5.10 or later with Illustra cameras using the Illustra3 plugin Symptom When exacqVision reconnects to an Illustra camera during a stream restart, the socket connection communicating motion events and input trigger events could fail. If this happens, exacqVision will stop processing motion events and input trigger events.This is caused by…
Una discovers EasyConnect camera but doesn’t automatically address and connect (2/15/2024) - Affected platforms Una LC-Series server with exacqVision Server 7.2 Symptom When an EasyConnect camera is plugged into an Una POE port, the camera is automatically discovered, but never automatically addressed. This is due to the camera being discovered with an empty MAC address. Workaround This issue is intermittent, so clicking to rescan or…
ESM fails to process events due to server disconnect stop alert rule crashing the importer (2/15/2024) - Affected platforms exacqVision ESM 3.7.6 or later Symptom If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs: Open the log file logfile-importer and look for an entry…
Motherboard audio continues to play even after disabling the audio channel (2/15/2024) - Description Audio coming from outputs on motherboard continues to play even after disabling the audio channel. Affected platforms exacqVision Server 5.8 to 7.2.3 Symptom Motherboard audio continues to play the buffered sound on the output port even after the port is disabled from exacqVision client. Workaround Restart the exacqVision service Resolution…
Audio from motherboard sounds “choppy” (2/15/2024) - Description Users report "choppy" audio from motherboard audio outputs on Linux-based systems. Affected platforms exacqVision Server 5.8 to 7.2.3, on Linux systems Symptom Sound quality of audio coming from motherboard sounds "choppy". Workaround No workaround Resolution Update to exacqVision Server 7.4.0.89244 or higher
Changes made to Entrapass connection parameters in exacqVision client are ignored (2/15/2024) - Affected platforms exacqVision Server 7.2.0 Symptom Once successfully connected to an Entrapass server, changes to any connection parameters (IP address, port, username, password) are ignored. The connection will continue to attempt connection using the prior settings. Workaround Dsiable the existing connection and create a new connection with new parameters. Resolution Update to…
First command to unlock/lock door or other action via Kantech integration fails (2/15/2024) - Affected platforms exacqVision Server 7.2.0 Symptom When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message. Workaround…
Enterprise Manager fails to save edits to Custom User Roles (2/15/2024) - Description Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions. This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may "uncheck" themselves after a period of short time. This issue has been resolved in later versions. Product ExacqVision Enterprise…
A Windows server may crash when attempting to delete old audit trail files (2/15/2024) - Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked…
IPCamDetect crashes on Una server when camera disconnected from port during discovery/addressing (2/15/2024) - Affected platforms exacqVision Server 7.4 on Una LC servers Description When a discovery scan and auto-addressing is interrupted by unplugging a camera from the Una POE ports or the port is power cycled, IPCamDetect could crash. This can happen when a camera is connected to one of the UNA ports, which triggers an auto…
Axis encoders erroneously display video loss message (2/15/2024) - Affected Versions exacqVision Server 7.4 Description Axis encoders display video loss message even when the video is being received and displayed. Resolution Update exacqVision Server to version 7.8.0 or higher
Green Lock and Gear Icons in the exacqVision Client (2/15/2024) - Description A green icon indicates a secure (HTTPS) connection is being used for either or both the configuration connection to the device and/or the video stream. Product exacqVision Client Solution The green lock and gear icons are used as a visual indicators of the connection protocol being used by the camera. They can be found…
Server crashes on start-up when audit directory cannot be created (2/15/2024) - Affected Versions exacqVision Server 7.6 and earlier Description The server will crash on start-up if the audit directory does not exist and the server cannot create a valid audit directory. An example of this is when 'audit' is a symlink with an invalid target or a file exists with the same name as the…
Call to EVWEB2.Search.step returning invalid values in web API (2/15/2024) - Affected Versions exacqVision web API 7.5.18 Description JavaScript API calls to EVWEB2.Search.step() return NaN instead of the actual frame number. Workaround - Open C:\Program Files (x86)\exacqVision\WebService\Apache\htdocs\api-v2.js or /var/www/api-v2.js in a text editor - Replace the string "var newFrame=parseInt(data,10)" with "var newFrame=parseInt(data.frame,10)" - Save the file. Or, install development build 7.7.19 of the web…
Upgrading OEM Server can lose some configuration settings (2/14/2024) - Affected Versions exacqVision Server 4.5 or later Description After upgrade, the OEM system could lose system name, DHCP server flags, bookmarks, outbound connections, user accounts, AD/LDAP settings, and bandwidth throttling settings. Workaround Export server settings before updating, then import back server settings. Resolution Update exacqVision Server to 7.6.2 or higher 
E-Series encoders show invalid resolution and framerate after changing settings (2/14/2024) - Affected Versions exacqVision Server/Client 7.3.4 or later Description After changing the framerate or resolution, exacqVision will show an invalid resolution and framerate Workaround None Resolution Update exacqVision Server and Client to 7.8.0 or higher 
exacqVision Client slowdown on the System Information page w/ large numbers of connected users (2/14/2024) - Product exacqVision Client 7.6 and earlier Description When a large number of users are connected to the server, the System Information page can slow down, causing the screen to hang and the cursor to "hourglass". This can happen with heavy Exacq Mobile 3 usage since Video Push was introduced, as the web service makes…
Cameras might not automatically connect to Una server after deleting camera and manually scanning. (2/14/2024) - Product exacqVision Server 7.6 on Una servers Description When multiple cameras belonging to more than one plugin (say, E-series and Illustra Essentials) are deleted at the same time by multi selecting them in the client, they will no longer "auto add" correctly afterwards. Workaround Add the camera manually from the discovery results OR restart the…
Web Client API does not persist login credentials to older web services (Legacy) (2/14/2024) - Affected Versions Web API 7.6.0 Description When using the method EVWEB2.Server.login to log into a server on a web service of version 3.2-3.8, the EVWEB2.Server object returned in the callback has incorrect values. Notably, the name parameter will be replaced with an empty string and the detailInfo property will be set to an EVWEB2.ServerDetailInfo…
Saved Digital PTZ View displays incorrectly when searching (2/14/2024) - Product exacqVision Client 6.0 to current Description If you use the same video input, one with digital PTZ enable and zoomed in and the other with Digital PTZ disabled, the saved view will not display as intended when searching that view on the Search Cameras page. Solution Enable Digital PTZ on both instances.…
ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked (2/14/2024) - Product exacqVision Server 6.2 to 7.2.3 Symptom ONVIF PTZ camera with two streams may display as two different cameras even if "Manage all streams as quality" is checked. This is because the XML is reporting the secondary context as being an independent PTZ which is something generally used for fisheyes where PTZing one stream…
False Drive Offline status on some Q-series models (2/14/2024) - Description Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for…
Recording Not Possible – Windows DST Issue (2/14/2024) - Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product exacqVision Server Solution These instruction are based…
False Positive drives offline status for disks labeled “sat” – invalid disk type errors (2/14/2024) - False Positive drives offline for disks labeled "sat" - invalid disk type errors Exacq Support has identified an issue with SMART attribute labels causing false positive drive offline errors on the hardware tab of ExacqVision Client. Some Disks may show error of "invalid disk type" Some systems may contain drives that get listed as…
Outbound Connections tab in Client shows intermittent disconnecting then connecting (2/14/2024) - Some servers connecting to Integrator Services Portal or Enterprise Manager may show disconnected on outbound connections tab, then connected, and then disconnect again intermittently. Product ExacqVision Server software ExacqVision Client software Steps to Reproduce Connect the ExacqVision server to ISP or EM via the outbound connections tab in the Enterprise section or Configure System section…
Transform failure on send *** (2/14/2024) - Transform failure on send *** Description Communication failure while sending config information to a Client. Notes Can be due to a corrupted installation or anti-virus. 
Enterprise Manager supports LDAP authentication with Azure Active Directory (2/14/2024) - Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account…
ExacqVision Server and Client support LDAP authentication with Azure Active Directory (2/14/2024) - Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision software stack with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account information,…
*** ENETDOWN – 124 *** (2/14/2024) - *** ENETDOWN - 124 *** Description Network is down. Notes This error is reported if a send times out or the network is unable to transmit. 
*** ENETUNREACH – 125 *** (2/14/2024) - *** ENETUNREACH - 125 *** Description Network unreachable (keep alive failed). Notes This error occurs when keep alive closes a TCP socket due to the remote host not responding to keep alive packets. 
*** ENOTCONN – 128 *** (2/14/2024) - *** ENOTCONN - 128 *** Description Socket is not connected. Notes This error occurs when an operation such as send or recv was performed on a socket which was in an invalid state for the attempted operation. 
*** ENOTSOCK – 130 *** (2/14/2024) - *** ENOTSOCK - 130 *** Description Invalid socket descriptor. Notes An invalid socket descriptor was passed to an API function. The socket descriptor returned by calls to socket or accept needs to be passed to bind/connect/send, etc. 
*** ETIMEDOUT – 140 *** (2/14/2024) - *** ETIMEDOUT - 140 *** Description Timeout. Notes An operation such as connect, recv or send timed out. For TCP, this error could occur during a send operation if the remote host is not responding with acknowledgments. This could also occur if the remote host is not responding to an ARP request. 
*** EWOULDBLOCK – 143 *** (2/14/2024) - *** EWOULDBLOCK - 143 *** Description The socket is non-blocking, but the called function would block. Notes This error is detected when a requested operation is not ready to be done, but the socket is set to a non-blocking mode. select can be used to wait with timeout for the operation to become ready. 
Arecont cameras are not recording motion on server version 22.12 (2/14/2024) - Description: Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page The name of the camera is changing to AVCoster-Contera Resolution: The fix for the issue has been implemented on Version 22.12.115 you can download the Server from the links below Windows 64bit https://support.exacq.com/#/file-manager/file/51aeec4a-1fd0-46e1-8e54-05343684e274/exacq-vision-server-22-12-115-0-x64-exe Ubuntu 64bit https://support.exacq.com/#/file-manager/file/1e73f452-bd4e-484a-a52a-aa60a06def9a/exacq-vision-server-22-12-115-0-x64-deb…
Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled (2/14/2024) - Description If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product exacqVision Client 22.09.3.0 exacqVision Server Version 22.06.5.0 to 22.09.4.0 Steps to Reproduce Enter steps to reproduce the issue bulleted or numbered list recommended…
Motion Detection Fails on HikVision DS-6716HUHI-K Encoder (2/14/2024) - Description The HikVision DS-6716HUHI-K encoder fails to record when set to motion detection recording schedule in exacqVision. Note: This device has been deprecated by the manufacturer. Product exacqVision Server Steps to Reproduce Connect a HikVision DS-6716HUHI-K using any firmware version and set schedule to record on motion Trigger a Motion Detection event in an analog…
Discarding frame of excessive length *** (2/14/2024) - Discarding frame of excessive length *** Description A frame received, exceeded the available buffer space for the camera plugin. Notes The buffer for individual plugins has changed over time. Check the release notes. It's possible the customer may need to update to a newer version of Server to support a newer camera with larger frames.…
The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. (2/14/2024) - Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. [23/Aug/2022 15:23:17] INFO [FailoverProcess:11068,MainThread:14776,transitions.py:326] Config contents not found for server id 2 Solution This issue has been fixed on Exacq EM version 22.09.2.0…
Artificial Intelligence Object Classification Event Triggers Filling OS Drive (2/14/2024) - Description We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI…
Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering (2/14/2024) - Description If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product exacqVision Server 22.06 and higher. Steps to Reproduce Go to Event Monitoring and set the…
Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only (2/14/2024) - If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And…
How to search the archived data on Cloud Drive V1.0 (2/14/2024) - How to search the old archived data on Cloud Drive V1.0 while you are using Cloud Drive V2.0 on ExacqVision Server Disconnect the Client from the server. (This machine+client will ONLY be used for searching 1.0 moving forward) On another client/machine, delete the Archiving -> Cloud Drive (Legacy) target. Create and configure the new Archiving…
When trying to connect to S-Series archive target the status is “Disconnected” (2/14/2024) - Description When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a 'Disconnected' status. Product An Exacq NVR with Windows OS Exacq S-series storage server Steps to Reproduce Create a…
Cloud drive relies on the bit rate, not the quality when archiving the cameras. (2/14/2024) - Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive. If you click on that subscription for the selected camera, it will show you that the Max…
Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03 (2/14/2024) - Description The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. AxisPI Warning 10.100.1.35 EdgeStor - error 56 attempting to get the list of disks. This command will be retried in 30 seconds.. AxisPI Verbose 10.100.1.35 Network error 56 from request axis-cgi/disks/list.cgi?diskid=all using scheme https. Product exacqVision…
%1 unexpected marker 0x01 at offset %2 in SEI data (2/14/2024) - %1 unexpected marker 0x01 at offset %2 in SEI data Description This means that the data in the stream header is inconsistent. Probably due to network traffic problems and packet loss. The user data can include time stamp and motion information%BR%%BR% %1 - camera name%BR% %2 - offset number%BR%
Root administrators in ESM using self update undo does not always work correctly (2/14/2024) - Description If scheduling an ESM update that is not the recommended version; if you delete the update, undo it, the scheduled update will be the recommended version which is not what was intended. User should delete the update and instead of hitting undo, go do another scheduled update. Tested Version exacqVision ESM 4.1 …
Show/Hide button will indicate active state after clicking on it in ESM (2/14/2024) - Description The button hows an active state visual when you click it. It really should lose that active state visual as soon as your mouse hovers off it. This is purely cosmetic but could be confusing to a user. Tested Version exacqVision ESM 4.0.0 Platform Windows 8.1 ESM running on Win 8.1, Saw…
When creating or editing a rule in ESM, the camera count in drop down may not be correct (2/14/2024) - Description when comparing the number of cameras to what is selected in the drop down, if you have deleted cameras, it may be showing that number in the count. Do not pay much attention to the count value, just be sure the cameras you want selected are selected in the drop down. Tested Version…
Double clicking save/apply button in ESM may duplicate the action (2/14/2024) - Description We have seen with adding a user, that if you double click the Add user button, it will add the user, then show the form with user already added error on the form. It should ignore the second click and just redirect to the user list view. Tested Version exacqVision ESM 4.1.4 …
Edge Plus Archive Options (2/14/2024) - exacqVision Edge Plus Archiving currently supports SMB archiving targets. Edge Plus does not currently support Cloud Drive or Amazon S3 archiving. 
UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09 (2/14/2024) - Description Motion events are not being received by exacqVision. Product exacqVision Server 23.06 NONE Branded IPC3618SB-ADF28KM-10 Firmware GIPC-B6203.10.6.NB.230515 Steps to Reproduce Update to Server 23.06 on a new set up with camera's UniView NONE Branded IPC3618SB-ADF28KM-10 using firmware GIPC-B6203.10.6.NB.230515 Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera's GUI…
Search for Serial Data unexpectedly fails to return results (2/14/2024) - Description When set to record, exacqVision Server stores serial data in a database called pospi.db Default locations are: WindowsC:\Program Files\exacqVision\Server\pospi.db Linux/usr/local/exacq/server/pospi.db After verifying that serial data is configured correctly and data is being received if searches fail to return results for serial events check the exacqVision Server logs for entries similar to the following. POSPI…
The Samsung Plug-in May Stop all Processing Because of Unexpected Data Received from Newer Hanwha Cameras (2/14/2024) - When attempting to add a camera with the Samsung plug-in (SamsungPI), newer models of Hanwha cameras with newer firmware versions have been observed to cause the Samsung plug-in to stall. This event will prevent the processing of the remaining (already-configured) Samsung and Hanwha cameras. The camera will sit on "connecting" and no error message is…
Unexpected Throttling, Low Memory and Server Reboot (2/14/2024) - Description In exacqVision Server versions 21.09 and 21.12 if audio outputs or push to talk are used it can cause a slow memory leak every minute. This will eventually cause the server to throttle and eventually hang or reboot. Product exacqVision Server 21.09 exacqVision Server 21.12 Solution Upgrade exacqVision Server to RC 21.12.3 or higher, which…
exacqVision Unexpected Sense Message (2/14/2024) - Description Meaning of Unexpected Sense Message Product exacqVision Server Information The message is caused by a RAID Controller firmware bug that can be disregarded.Broadcom KB 1211161495572If there are actual problems resulting in an error, there will be other indicators/messages pointing to the problem. Solution Disregard, no action needed. 
System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore (2/14/2024) - Issue When system reboots and boots up to recovery mode it selects "Factory Capture" by default leading the system to commit a full factory restore upon pressing "enter". Solution Windows Open CMD, using Run as Administrator Enter mountvol z: /s Enter z: Enter dir Enter cd EFI/BOOT Enter notepad refind.conf Search for the default_selection entry…
Corrupted Failover group causing EM to drop servers (2/14/2024) - Issue When running EM version 22.09 or lower if you see your servers constantly connecting and then disconnecting, please check the EM logs specifically the importer log you should find something similar to this log.. [02/Dec/2022 09:52:52] WARNING [MainProcess:6016,Thread-1:8532,importer.py:292] FailoverProcess died unexpectedly[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:575] Shutting down brain.[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:444] Cleaning up importer resources[02/Dec/2022…
Infinova – Onvif not triggering motion (2/14/2024) - Description When the Infinova camera is added there is no motion shown in the client Product exacqVision Server Onvif Plugin Steps to Reproduce Add Infinova camera to exacqVision Server Configure motion within exacqVision and/or camera Trigger motion Expected Results Motion is triggered Actual Results No Motion seen on Exacq Solution Add the following to the…
Samsung S22 Android App login Button (2/14/2024) - Description The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. Product Samsung S22 Android 12 UI 4.1 NOTE: This issue may not be limited to just this device Steps to Reproduce In the Exacq Mobile 3 application, go to Configuration > Servers Add…
Cortana Needs to be Disabled (2/14/2024) - Issue If Cortana is enabled on Exacq systems with Windows this can lead to unexpected shutdowns of the server. Solution Please disable Cortana. To disable Cortana on Windows 10: Click the “Start” button and search for and open “Edit group policy“. Go to “Computer Configuration > Administrative Templates > Windows Components > Search”. Find and…
Lenel Onguard Displays Yellow X Instead of Live Video (2/14/2024) - Issue Within Lenel Onguard software, a yellow X is being displayed instead of live video. This was being caused when trailing spaces were present in the camera names within exacq. Solution Find the cameras with the yellow X in Onguard Find the same cameras in exacqVision Delete trailing spaces from the camera names In Onguard…
Issue when changing the time zone on a client running local to the server (2/14/2024) - Description exacqVision Client 7.8 introduced an issue when changing the time zone on a client running local to the server. The time sent to the server would be off by an hour or two. The workaround is to change the time zone, apply changes, then change the time and apply changes. Tested Version exacqVision…
Axis plugin with newer fw failed to trigger digital output (2/14/2024) - Description This affects Axis cameras with firmware 5.70 and above, that started using Apache HTTP server. Apache HTTP server is more restrictive in parsing non URI characters such as simicolon and slash and requires percent encoding. For example, ":/" would be encoded into %3a%2f. The end result is that it affect the triggering of digital…
Pelco plugin with Optera crashes server (2/14/2024) - Description Pelco plugin with Optera crashes server. ExacqRtsp_lib getSdpValue function is used by Pelco Optera to get the dewarp information with the RTSP session. The camera fails to return sdp and the default return of the getSdpValue method is NULL in this case. Line 1148 ExacqRTSPCommandHandler.cpp. Tested Version exacqVision Server 7.9.39.102385 Steps to reproduce Connect…
Samsung SUNAPI2 only handle the first input trigger event on a multiple digital input camera (2/14/2024) - Description With newer Samsung models that supports SUNAPI2. Only the first input trigger is activated for cameras that have multiple trigger inputs. Version Introduced exacqVision Server 8.0.0.102418 Platform All platforms for IP Cameras using Samsung plugin Steps to reproduce Tested with SNP-L5233(00-09-18-41-34-F1 10.16.12.199) set with 4 input triggers Activate input triggers 2-4…
Delay in Displaying Live Video from Integrations (2/14/2024) - Description Specifically reported for Victor and Entrapass, but other integrations may be affected. When requesting live video from multiple cameras through an integration that uses a separate server connection for each camera (such as Victor or Entrapass), there is a delay of ~1 sec per camera being requested before video is displayed, e.g., requesting a…
Email Notification for “No Recording” event may not contain source name (2/14/2024) - Issue Emails for a "No Recording" event do not contain the source name, but instead say "Unknown". Workaround None Version Affected exacqVision Server 9.2.0 - 19.06 Version Fixed exacqVision Server 19.09 
exacqVision Enterprise Manager Shows Server as – Not Monitoring (2/14/2024) - Description: The exacqVision Enterprise Manager Server List page is showing a status of "Not Monitoring" Product: exacqVision Enterprise Manager Steps to Reproduce From exacqVision Enterprise Manager, choose Servers A list of the added servers will be displayed on the Server List page Expected Results: Status of all listed servers shows "Connected" Actual Results: Some or…
exacqVision Web Service Configuration Login Failed – Credentials / Password not working (2/14/2024) - Description Instructions for recovering access to exacqVision Web Service configuration. Product exacqVision Web Service Steps to Reproduce From the exacqVision Web Service landing page select Web Service Configuration Enter username and password and click Login Expected Results Web Service Administration page is displayed Actual Results Message "Login failed. This attempt has been logged." Solution…
Enable Local Users Accounts is Disabled Within the exacqVision Client (2/14/2024) - Description The Enable Local User Accounts check box is grayed out (Disabled) on the Enterprise or Configure System ActiveDirectory/LDAP tabs. Product exacqVision Client Steps to Reproduce Within the exacqVision Client navigate to either : Enterprise ActiveDirectory/LDAP tab (Configuration > Enterprise > ActiveDirectory/LDAP tab) or Configure System ActiveDirectory/LDAP tab (Configuration > YOURSERVER > Configure System > ActiveDirectory/LDAP tab) Expected…
Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux (2/14/2024) - Description By default the screensaver lock screen is off on exacqVision Servers. However manually created OS users may have them enabled. Product Ubuntu 16.04 or higher Steps to Reproduce Login to the OS using the manually created users account Expected Results Screensaver lock screen never appears Actual Results After a period of time the screensaver lock…
exacqVision S2 OVID Driver for Linux Fails to Install (2/14/2024) - Description The exacqVisionOVID.deb file available at https://exacq.com/reseller/exacqVisionOVID.deb fails to install on both Ubuntu Linux 18.04 and 20.04. Product S2 Integration Steps to Reproduce Download https://exacq.com/reseller/exacqVisionOVID.deb Run the command dpkg -i exacqVisionOVID.deb Expected Results The OVID package installs successfully Actual Results The install fails with the following error. Solution Run the following commands. NOTE: ./cfgedit still fails to work but…
Multiple USB Folders Present When Exporting in exacqVision (2/14/2024) - Description When exporting on a Linux based system to a USB key it has been observed that more than one folder for your device can be present. Product exacqVision Client Steps to Reproduce Insert a USB Key Physically remove the USB Key Insert the USB Key again Search, mark and export video from within the…
Maps Item Icons Incorrect (2/14/2024) - Description Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information Product exacqVision Client Steps to Reproduce Add a Camera to a new or existing map (Configuration > Maps) Make…
Individual At Most Expiration Configuration Rules Fail to Delete Video (2/14/2024) - Description Individual Expiration Configuration Rules will not delete existing video files which can result in Oldest Content to exceed configured At Most Rules. Product exacqVision Server Steps to Reproduce Add a camera Configure individual expiration configuration rule for At Most X days Expected Results PS and PSI files are removed if they are…
Automatic Import Fails with Temporary File Error (2/14/2024) - Description When attempting to automatically import systems from a URL on startup the import fails. Product exacqVision Server Steps to Reproduce From the exacqVision Client navigate to the Add Systems page (Configuration > Add Systems) Select the Import/Export Tab Enable Automatic Import Select either URL on Startup or Synchronize with exacqVision Enterprise Manager Expected Results The…
exacqVision Threshold Exceeded Message (2/14/2024) - Description Meaning of Threshold Exceeded Message in exacqVision. These may appear in both the logs as well as on the Storage details page in the client. Product exacqVision Server Information This message indicates that at least one of the many S.M.A.R.T. attributes returned from the drive has exceeded a manufacturer defined threshold, and the drive…
exacqVision UBAD / UGOOD Messages (2/14/2024) - Description Meaning of the UBAD or UGOOD messages, most commonly seen in RAID Controller, but may appear in Storage. Product exacqVision Server Information UGOOD (Unconfigured Good)This means a drive has been found that does not have a RAID configuration, but was not automatically imported into the RAID as a replacement drive. UBAD (Unconfigured Bad)A drive…
Using gdisk to Fix Backup GPT Table Errors in Linux (2/14/2024) - Description When experiencing Errors partitioning additional storage after a RAID array has been expanded or partition issues with either Archiving or Extended storage drives on an S-Series Server. Check the partitions for errors using parted. Product exacqVision Server Linux Steps to Reproduce Open Terminal from the machine hosting the storage drives. Run the parted command…
Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop (2/14/2024) - Description Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop. Product exacqVision Server Steps to Reproduce Add a camera using the wrong plugin type Expected Results Camera fails to connect Actual Results Camera fails to connect The Server status alternates between "Connected" and "Address Found but…
Enabling both HDMI and VGA via the BIOS (2/14/2024) - Description How to configure an ASRock system board if HDMI Output has been lost and both HDMI & VGA monitors are being used. Product ASRock H110E1 system board Steps to Reproduce Connect a monitor to the HDMI connector Connect a 2nd monitor into the VGA connector Expected Results Both monitors display video Actual Results Video…
Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page (2/14/2024) - Description You can use the Manage Licenses page to assign channels from the exacqVision Enterprise Manager CHANNEL POOL to one or more servers. In addition, you can move an existing channel or channels from one server to another server. For example, you can move existing camera channels from an old server to a newly acquired…
exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video (2/14/2024) - Description Live video freezes and is very choppy and upon further investigation the Audit Trail is being spammed with EntMgr Configuration entries Product exacqVision Enterprise Manager 21.12.2.0 Steps to Reproduce Start all exacqVision Enterprise Manager services Expected Results Live video continues to work normally Actual Results Live video is sporadically freezing and choppy The Audit…
A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement (2/14/2024) - Description A range of (16) or (32) analog video inputs are offset on both the exacqVision client and the tDVR Control Center utility (e.g. Camera 33 = VIDEO LOSS; Camera 34 = BNC 35 video; Camera 35 = BNC 36 video; Camera 36 = BNC 37 video; Camera 37 = BNC 38 video; Camera 38…
Address Found but Not an exacqVision Server (2/14/2024) - Description The exacqVision Client fails to connect to the exacqVision Server with the status message "Address found but not an ExacqVision Server. Reconnecting." This is typically caused by either an incorrect system IP address or the exacqVision Server service is not running on the NVR. Products exacqVision Client exacqVision Server Windows OS Steps to Reproduce …
Create Illustra camera privacy zone (2/14/2024) - Description This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in…
Stretch cards not showing in exacqVision server/client but showing in OS (2/14/2024) - Description Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product exacqVision Server exacqVision Client. Exacq…
Steps to handle Protego cameras without #transport=rtsp (2/14/2024) - Description Steps to handle Protego cameras without #transport=rtsp Product exacqVision Server Protego branded cameras Expected Results Camera connects normally without any issues. Actual Results Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution Navigate to the server installation folder…
Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper (2/14/2024) - Description When using the Immervision dewarper on the Sony SNC-HM662 jagged edges will appear in the live view of the camera. Product Any ExacqVision NVR Steps to Reproduce Use immervison dewarper on snc-hm662 Go to live cameras and try to use digital PTZ on that camera Expected Results You are able to utilize DPTZ with…
Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices (2/14/2024) - Description Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product AXIS FA54 Main Unit Expected Results All video streams should connect and stream video Actual Results 3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer's…
Samsung Motion Issues (2/14/2024) - Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product exacqVision Server version 22.09 or lower Samsung Cameras Steps to Reproduce Configure Samsung camera to record on motion Expected Results Video is recorded when motion is present Actual Results One or the other of the following states have…
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules (2/14/2024) - Description Axis P3247-LVE "Axis Object Analytics" not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product exacqVision Server: 23.06.1.0 exacqVision Web Service: 23.06.2.0 Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for…
Samsung Cameras not connecting to Client after Updating to 23.06.1 (2/14/2024) - Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product exacqVision Server 23.06.1 Cameras: Samsung QND 7010R, firmware 4.00 2016 Samsung QND-7020, firmware 4.00 2016 Steps to Reproduce Update to exacqVision Server 23.06.1 Camera connected and working as intended on Server Version 23.03.1. After…
Changing Kantech Smart Service name breaks Integration (2/14/2024) - Description Entrapass integration does not connect to exacqVision. Product exacqVision Server, all versions Kantech / Entrapass integration Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named 'SmartService' in the Entrapass software
Axis Edge Storage Devices Fail to Offload Video (2/13/2024) - Description Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,…
Setting up a secure ESM instance to see video with a configured web service (2/13/2024) - Product exacqVision Enterprise System Manager 2.0.4 to 5.10 Note: As of version 5.12, ESM no longer utilizes a Web Service to directly stream live video. The instructions below only apply to version 5.10 and lower. Description Setting up a secure ESM to see video with a configured exacqVision Web Service. How to set up…
Using SSL with exacqVision Web Service (Windows) (2/13/2024) - Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two…
exacqVision Client Error – Unable to exclusively lock file (2/13/2024) - Symptom Problem When viewing cameras, the user would occasionally see the following exacqVision Client Error message: Unable to exclusively lock file C:\Users\<username>\AppData\Roaming\edvrclient\edvrclient.xml with file C:\ProgramData/boost_interprocess/1615401609/QzpcVXNIcnNicQ05Pc3N6XEFwcERhdGRcU… Error The system cannot find the path specified. It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment. The exacqVision Client uses…
Exacq Mobile 3 (2/13/2024) - Exacq Mobile 3 apps are available for iOS and Android. Click the links below to download the relevant version for your device.
Exacq Mobile 3 for iOS (2/13/2024) - The Exacq Mobile 3 iOS app is available on the App store. ~ Exacq Mobile 3 iOS app^Version 23.03.1^https://apps.apple.com/us/app/exacq-mobile-2/id416566873^15 March 2023^55MB,
Exacq Mobile 3 for Android (2/13/2024) - The Exacq Mobile 3 Android app is available on the Google Play store. ~ Exacq Mobile 3 Android app^^https://play.google.com/store/apps/details?id=com.exacq.nvrclient&pli=1^15 March 2023^,
Enabling and Troubleshooting exacqVision Web Server Relay Service (2/12/2024) - Description Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR. Product exacqVision Web Service exacqVision Relay Service Prerequisites exacqVision Server 19.06 or higher NVRs with expired…
EM GUI displays red status banner indicating data stopped importing (2/12/2024) - Issue The Enterprise Manager browser interface will display red banners indicating that data stopped importing, data stopped rolling off, and sendmail has stopped when the OS time on the client/browser workstation doesn't match the time on the EM server. Below are screen shots illustrating the issue. Resolution Ensure that the EM server and client…
VGA/DVI Monitor Adapter for First-generation iPad Not Compatible with exacqVision Client (2/12/2024) - The external VGA/DVI monitor adapter for a first-generation iPad is not compatible with Exacq Mobile 3. However, the adapter for iPad 2 is compatible with Exacq Mobile 3. 
Rotary Menu Dismisses when no Actions are Available (2/12/2024) - Description When no actions are available for a zone the rotary menu is dismissed. Tested Version Exacq Mobile 3, version 9.0.1 Platform [All] Steps to reproduce Add an association for a partition that is armed and has child zones. View the association on the live page. Tap to navigate to the live…
Does exacqVision Require Microsoft Silverlight? (2/12/2024) - Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans. Description Microsoft Silverlight reached the end of support on October 12, 2021. Product exacqVision Server Kantech Entrapass Web Microsoft Silverlight Solution If you are not utilizing Kantech Entrapass Web then Microsoft Silverlight can simply…
Changing the Logging Level for exacqVision Web Server (2/12/2024) - Description At times is may be necessary to change the exacqVision Web Server Logging Level. By far the most common usage is changing from the default Error logging level to Debug and then back again. Product exacqVision Web Server Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes…
Can the Web Server run on an Exacq EL NVR system? (2/9/2024) - Yes, exacqVision EL supports a Web Server used to provide the mobile device video access. The Web Server is not installed on EL by default because if it runs simultaneously with exacqVision Client on the EL hardware, performance of both the local client and the Web Server could be noticeably slower (this is the tradeoff…
How do I update my exacqVision software? (2/9/2024) - exacqVision Applications exacqVision software can be thought of as a suite of applications that work together to provide different services. The primary application is the exacqVision Server, which records video, audio, and event data. The exacqVision Client provides an interface to view live and recorded video as well as to configure the server application. A…
What type of video does the exacqVision Web Service transmit? (2/9/2024) - The codec used to transmit video will depending on the plugin used. In many cases the exacqVision Web Service performs transcoding and transmits a compressed JPEG stream of images to the Web Client or Exacq Mobile 3 app. Some plugins are capable of forwarding the H.264 stream without the need to transcode. 
Using SSL with exacqVision Web Service (Linux) (2/9/2024) - Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two key…
Configuring exacqVision to Send Text Message Notifications (2/9/2024) - exacqVision servers can send automated text messages through an e-mail gateway server as configured on the Notifications page. Message and data rates may apply depending on the carrier and contract. To configure a text message notification, complete the following steps: Create a list of all phone numbers and their service providers that will be notified.…
Create custom multistreams using profiles for Samsung cameras (2/9/2024) - The parameters of secondary streams (multistreams) that can be created in exacqVision are defined by the stream profiles defined in Samsung cameras. Samsung cameras ship with default profiles like H.264, MJPEG or mobile. These profiles each define a codec, default resolution and default framerate. For example the default camera profiles may not provide a second…
Direct Archive Search Explained (2/9/2024) - exacqVision 7.8 introduced enhancements to video archiving to provide faster access to video and better manage bandwidth. Users closer to the archive location on the network can directly search video on the archive without routing data through the recorder. Direct archive search is available for any Exacq S-Series storage device and any third-party network share…
Windows Phone 8 Deprecation (2/9/2024) - With the 8.2 release, we are deprecating Windows Phone 8 for mobile, making Exacq Mobile 3, version 8.0, the last release for Windows Phone 8. 
Second Reviewer (2/9/2024) - Second Reviewer is a feature available for highly sensitive areas which requires two users to authenticate in order to access recorded video. This feature is hidden by default, and requires a special configuration file to make it visible. This configuration file is available at this link for download: activatesecondreviewer.settings The configuration file is imported using…
Using exacqVision Web Service with Edge Cameras (2/9/2024) - Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine. The web service can be run on other machines but you will need to enter the…
Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4 (2/9/2024) - NOTE: The backend for the exacqVision Web Service was changed in version 9.6. This document does not apply to Web Service versions 9.6 and higher. Best Practice is to use the latest version of Web Service available. The exacqVision Web Service listens for incoming connections from web browsers and the mobile app using IPv4 by…
Panels repopulate after clearing on server initialization failure (2/9/2024) - Description After opening the application if the panels are cleared before a server initialization fails the panels are repopulated. Version introduced Exacq Mobile 3, version 8.1.12 Platforms Mobile - All Steps to reproduce On Exacq Mobile 3 Open the application Navigate to the Configure Web Service page Add a server that will…
Server-side digital PTZ is not restored on resume (2/9/2024) - Description When reopening the Exacq Mobile 3 app, the previously set cameras are reloaded into the live page. During this process, server-side digital PTZ (dewarp) is not restored, leaving the camera in the default state. Note: This is for server-side digital PTZ only (i.e. dewarp only). Pinch-to-zoom functionality is properly restored on resume. Version…
Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked (2/9/2024) - Description After attempting to add an already added web service if the Apply button is clicked twice it will be unable to be clicked again until all the text is removed from the input. Version Introduced Exacq Mobile 3, version 8.0.0 Platform Mobile-All Steps to reproduce Add a web service that has…
Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization (2/9/2024) - Description Enabling and then Disabling a Web Service multiple times within Exacq Mobile 3 during the connection process can prevent the servers from being retrieved. Version Introduced Exacq Mobile 3, version 8.0 Platform Mobile-All Steps to reproduce Add a Web Service Toggle the Web Service from Enable to Disable back to Enable…
Direct Search Working Yet Status Displays “Invalid username or password” (2/9/2024) - Description The Status of the Direct Search section on the Archiving page shows "Invalid username or password" However the target can be accessed through a file explorer and direct search can find video only present on the archive target and play it back. While only cosmetic this issue can cause unnecessary concern and confusion and…
Push Notifications only received from one web service (2/9/2024) - Affected platforms Exacq Mobile 3, version 7.2.0 Symptom The Exacq Mobile 3 app can connect to multiple different web servers, but Exacq Mobile 3 will only be able to receive push notifications from the first web service even though Event Monitors from different web services are enabled in the push notification configuration. Workaround…
Permissions are incorrect for LDAP users logging in via web service (2/9/2024) - Affected platforms exacqVision web service 3.6.0 - 7.1.10 evAPI 1.21.1 - 1.26.6 Symptom When logging into the web service with a user queried against LDAP, either through the client or the mobile app, the user is logged in but the exacqVision admin access permissions set for the user are incorrectly disabled. In this situation,…
Web Service event monitoring information not provided (2/9/2024) - Description Retrieving event monitoring information from the web service is broken in 8.4. Currently, requests to eventmonitoring.web will return an empty profile list, independent of any configured event monitoring profiles. Note: This directly affects the registration and receiving of push notifications in mobile. Version Introduced exacqVision Web Service 8.3.14 Platform Web Service / All …
iOS sometimes shows a magnifying glass on long press (2/9/2024) - Description iOS sometimes shows a magnifying glass on long press. Introduced Version Exacq Mobile 3, version 3.0.0 Fixed Version Exacq Mobile 3, version 7.9.8 Platform iOS Steps to reproduce Enter text into a jquery mobile text input This includes all places where you can input text except the security integrations login…
iOS Application crashes when decoding H.264 video from Axis M5014 in 800×450 resolution (2/9/2024) - Description iOS Application crashes when decoding H.264 video from Axis M5014 in 800x450 resolution Summary iOS Application crashes when decoding H.264 video from some axis sources in 800x450 resolution. This has been seen on a customers M5014 with firmware 5.25.2 as well as an M5014 with firmware 5.40.11.2 at the Exacq Fishers office. …
Search “select cameras” page not shown when cameras are across multiple services (2/9/2024) - Description When selecting a search from a layout including cameras from multiple web services, the "Select Cameras" page is not shown, instead, immediately performing a search on the first service's cameras. Tested Version Exacq Vision 3, version 7.6.3 Platform Exacq Mobile 3 [All device installations] Steps to reproduce Configure two web services…
Tap events are not consistently recognized (2/9/2024) - Description Tap events are not consistently recognized Tested Version Exacq Mobile 3, version 7.6.2 Platform Android and iOS Steps to reproduce Open the application Tap on an icon in the header bar Expected result Tap is registered and the correct action is performed Actual result It can take many taps…
Replay button on event monitoring card does not always work with view targets (2/9/2024) - Description Pressing REPLAY on an event monitoring event card where the event action was show view does nothing if the user is logged in to the systems(s) for all cameras in the given view Tested Version Exacq Mobile 3, version 7.6.3 Platform All Steps to reproduce Create an event monitoring profile on…
Web service running on Linux fails to dewarp cameras (2/9/2024) - Affected Versions exacqVision Web Service 7.6.1 Description In web service 7.6 (Linux only), dewarping of fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app. Workaround None Resolution Fixed in exacqVision Web Service 7.6.3
Retrieving iOS crash logs (2/9/2024) - If the Exacq Mobile 3 application crashes, the operating system will generate and save a crash log. The user can send the crash log to the mobile team so that the mobile team may interpret them and try and deduce what caused the crash.To retrieve a crash log on an iOS device: Open the iOS…
Unable to login through web service as restricted user (2/9/2024) - Issue This only applies to Start licensed systems. If a restricted user attempts to login to a server through the web service (thin client or Exacq Mobile 3), a login error may be received even when valid credentials are provided. In this case, the exacqVision server does not have any logs indicating failed login attempts.…
An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server (2/9/2024) - Overview: Johnson Controls has confirmed a vulnerability impacting the exacqVision Web Service. The exacqVision Web Service is also included in the exacqVision Server Bundle along with the exacqVision Client and exacqVision Server. The exacqVision Web Service allows users to retrieve video and other data from exacqVision servers using a browser and mobile application. When passthrough…
Limited Features available in the Thin Client . (2/9/2024) - This is not an exhausted list.Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead. The physical triggers are located in the menu of the mobile browser instead of on the live view. For Example: If you are using a trigger for…
Focus View not exiting on some cameras (2/9/2024) - ISSUE: When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it's self.When this happens, the logs are showing an uncaught exception…
Can the Web Server run on an Exacq NVR (2/9/2024) - Yes, All of the NVR's we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example…
Right swipe navigation in Exacq Mobile 3 (2/9/2024) - Description In 7.5.2 and newer builds of Exacq Mobile 3, the navigation drawer will be able to be opened from most pages in the app by swiping right on the page. The following pages will not have the ability to swipe right due to technical reasons:- Documentation- Support- Contact Support- About 
Exacq Mobile 3 Microphone Support (2/9/2024) - Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4. All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server. Important Note To send audio to an exacqVision Server using the mobile…
Unable to Open File Browser in ESM from Mobile Device (2/9/2024) - Symptom: Unable to add an image for User's profile. Problem: When accessing a user's profile page within ESM, clicking to add an image of the user fails. File browsers are not currently supported on mobile devices within ESM. Solution: Add all files and images with a desktop web browser.
Exacq Mobile 3 App Crashing (2/9/2024) - The Exacq Mobile 3 app crashes after updating to iOS 15.0, 15.0.1 and 15.0.2. Exacq Mobile 3 was impacted by an update to Apple's WebKit that caused an issue with Canvas Rendering.Apple's recent update to 15.1 has resolved the above mentioned issue and the Exacq Mobile 3 app is no longer crashing. Please update to…
Exacq Mobile 3, version 9.2 May Force Re-Login (2/9/2024) - Symptom: Exacq Mobile 3, version 9.2, forces user to re-login to server. Problem: If a mobile user is connected to an exacqVision Server that is on a non-default port (22609), when updating to 9.2 the information stored for that server will be reset. This includes the following: Saved login credentials History (Last used/Frequently used)…
Exacq Mobile 3 Unable to Connect on iOS (2/9/2024) - Issue Exacq Mobile 3, version 20.06, has additional restrictions for service connections on iOS. Apple recently deprecated UIWebView in favor of WKWebView requiring an update to the exacqVision Mobile to use WKWebView. One of these restrictions is the requirement of CORS support for all requests. The web service does not include these headers when performing a HTTP ->…
exacqVision Web Server Black Screen Troubleshooting (2/9/2024) - Description Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product exacqVision Web Server exacqVision Browser/Thin Client Exacq Mobile 3 Steps to Reproduce Access cameras via Exacq Mobile 3 or exacqVision Browser/Thin Client Expected Results Live view of selected cameras is visible Actual Results …
Changing the Default Export Location (2/9/2024) - On a Windows-based Exacq NVR, video exported from the exacqVision Client is saved by default to the "exacqVision Files" directory in Documents for the current Windows user. A Windows user logged as a Kiosk user, or logged in to a restricted operating system account cannot select a different directory when saving the exported file, but Windows…
iOS Mobile App unable to connect to web services using HTTP domain name (2/9/2024) - Issue With the 20.09 release of Exacq Mobile 3, iOS users are unable to connect to web services if using a domain and HTTP (e.g. http://illustra.exacq.com). This does not affect other routes for connecting to the web service: TLS (HTTPS) and IP-based connections will work as normal. Workaround Enable TLS on the web service…
Exacq Mobile 3 (2/9/2024) - exacq-MobileDownload
Mobile OEM Toolkit produces invalid iOS packages when the OEM does not include support for Push Notifications (2/9/2024) - Affected platforms Mobile OEM Toolkit v1.3.1.8525 Symptom If an OEM is attempting to create an iOS package using the Mobile OEM Toolkit v1.3.1.85257 and does not have their iOS provisioning profile set up for Push Notifications, the OEM will be unable to submit the application to iTunes Connect.This script error will cause the web…
Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts (2/9/2024) - Description For Customers reporting issues with the mobile application where views are not looking the same as they do in the client.Note: Layouts with certain views will be affected by this as well. Product Exacq Mobile 3 application all versions. Steps to Reproduce On the mobile app open a view.Hold the mobile device Vertically.The view…
Native Decoding in Exacq Mobile 3 (2/9/2024) - About Native Decoding The 3.12 release of the Exacq Mobile 3 app added the ability to decode native video from a camera streaming in JPEG or H.264 format. Support Native JPEG decoding is supported on all platforms and devices that the Exacq Mobile 3 app runs on, including the web browser. Native H.264 decoding…
Mobile Deprecation (2/9/2024) - Description For various reasons, Exacq Mobile 3 occasionally deprecates older system versions with a new release. When this occurs, that release (and all future releases) are not available to deprecated devices, either directly through the app store or via updates. Effectively, the device is "locked-in" to the last supported version. Deprecated devices will still have…
Exacq Mobile 3 User Manual (2/9/2024) - exacqVision-Mobile-User-Manual-20.12Download
Camera-to-Recorder HTTPS Connections (2/7/2024) - exacqVision supports connecting to many cameras using HTTPS. Depending on the camera firmware capabilities and the device type plugin used in exacqVision the level of encryption provided may vary. Using the IP Camera Integration Database, you may choose to filter the displayed results by devices which support SSL (HTTPS). Connecting with HTTPS When adding…
Can I use a Joystick with exacqVision Client software instead of a mouse? (2/7/2024) - Yes. Exacq offers the exacqVision Surveillance Keyboard for this purpose. 
Joystick (2/7/2024) - Use the Joystick configuration page to calibrate a new joystick or exacqVision Surveillance Keyboard, and assign button actions. Learn how to navigate and perform actions with the joystick in Live mode.
How to Add IP Cameras – Bulk Method (2/7/2024) - This video will introduce you to more advanced methods of adding IP cameras to your ExacqVision system. The Find IP Cameras and Address IP Cameras tools, as well as performing bulk camera imports are covered in this video.
How to Add IP Cameras – Manual Method (2/7/2024) - This video provides instruction on how to add an IP camera to your ExacqVision system, as well as details on the settings used to add your devices.
Camera Settings (2/7/2024) - Nested in the configuration tree, beneath Camera Recording, is the list of all cameras connected to the system. Clicking on any of these cameras will display the settings page for that individual camera. From here, you have access to important settings, such as the camera name, configuring the optional on-screen display (OSD), picture settings, motion…
Serial Ports (2/7/2024) - Using the Serial Ports page allows you to configure your ExacqVision system to receive serial data from Point of Sale (POS) devices, ATMs, access control devices, and more over UART or serial over IP connections. Learn more about the address, ports, and protocols used for these tasks.
Serial Profiles (2/7/2024) - The Serial Profiles page allows you to configure how the serial data received is displayed as well as create rules to mask data, replace strings, or create keywords used to trigger system actions.
Trigger Inputs and Alarm Outputs (2/7/2024) - Dive into understanding how trigger inputs and alarm outputs work. Become familiar with TTL logic and how to configure devices such as switches or buttons, door contacts, or PIR motion sensors as inputs or triggering outputs to activate lights or more based on events or user input. Trigger Input and Output Alarms help you utilize…
Enterprise System (2/7/2024) - Use the options for Enterprise licensed systems to manage several servers at once from the nested Enterprise selections.
Web Panels (2/7/2024) - An Enterprise feature, Web Panels allow you to monitor or interact with web pages from the internet or from local intranet sites. Web Panels aid in keeping user attention to ExacqVision rather than needing to navigate to a separate browser.
System Information and Logs (2/7/2024) - Use the System Information page to view detailed information on system usage, logged in accounts, plugin information, as well as search system, login, and audit trail logs.
RTSP Server (2/7/2024) - Learn to use the embedded RTSP Server to provide video streams to external services.
System Configuration (2/7/2024) - Get acquainted with the numerous server configuration settings available through the Configure System page in ExacqVision. The Configure System page features a large number of tabs to navigate between system settings. The System tab displays the license status, number of IP devices licensed for the system, the MAC address and serial number, and controls to…
Event Linking (2/7/2024) - Event Linking gives you the power to create automated actions based on your selected events. Sending email notifications when motion is detected, activate an alarm output when an input trigger is detected, automatically export a video clip when a button connected to an input is pressed, turn a PTZ camera to a preset point if…
Storage (2/7/2024) - This video will introduce you to the controls available on the Storage page, which allow you to monitor the health and control which drives are written to. Gain an informed understanding of the Expiration Configuration settings and the retained amount of data stored on your system. Use the Extended tab to optionally connect to a…
HTTP Response Code Reference (2/7/2024) - Code Description Definition Exacq Tips Informational 100 Continue Server received request, client should continue. 101 Switching Protocols Response to upgrade header 102 Processing Server processing received request. 103 Early Hints Used with link header.Allows browser to preload resources. Successful 200 OK Standard response for successful request.Meaning varies based on method (GET, POST, etc). 201 Created…
exacqVision Video File Naming Format (2/6/2024) - 2040-00160380.ps min/sec manufacturer device id storage rule exacqVision files are stored on each drive enabled for recording in a directory structure as follows: Year (such as 2018) Month (such as 01 for January) Date (such as 30 for the 30th) Hour (such as 23 for 23:00 or 11 p.m.) Within each directory, video is…
What IP cameras are supported by ExacqVision? (2/6/2024) - IP Camera Integration Database ExacqVision supports thousands of cameras from a large number of manufacturers. The IP Camera Integrations database provides a complete list of test records for supported camera models. Search by brand, model, or firmware version, and filter by camera feature. The following video describes how to use the database to its full…
Cannot Connect to IP Camera (2/6/2024) - Step 1 - Verify Camera Compatibility Use the exacqVision IP Camera Integration database to confirm that the camera is supported for the exacqVision Server version being used. To determine the server version, refer to the article How can I find the version of my exacqVision Client, Server, or Web Service software?. If the camera is…
Webhooks (2/6/2024) - Unleash the power of webhooks using your ExacqVision software to control IoT devices, smart building controls, and more. ExacqVision allows users to implement soft triggers, camera associations, and automate issuing webhook commands on triggered events. 
Kantech ioSmart Reader Firmware Update Tool (2/6/2024) - This video walks users through the process of updating the firmware of ioSmart Readers using the ioSmart Reader Firmware Update Tool over an RS-485 connection. A Kantech ioSmart Reader's firmware can be updated through a connected controller, such as the KT-1. There may be situations where you wish to update several readers prior to deployment…
Illustra Tools Mobile App (2/6/2024) - Using the Illustra Tools Mobile App to discover, connect to, and configure cameras
Cloudvue Access Control Subscriptions for Customers (2/6/2024) - Cloudvue hosted access control offers your sites options for hardware installation, but there are also different subscription types you may want to know about so you are prepared when discussing with your Cloudvue Partner, dealer, or integrator. This video explains where to view your Subscription settings as well as the features each subscription type provides.
Cloudvue Access Control Subscriptions for Cloudvue Partners (2/6/2024) - This video explains where to change Cloudvue account subscription settings for access control, as well as the differences between the various subscription types so that Cloudvue Partners, dealers, and integrators will know which ones their clients will need.
Cloudvue Access Control Credentials (2/6/2024) - Learn how to add Credentials to your Cloudvue hosted access control devices to permit them to enter using your installed readers.
ioSmart Reader Panelless Enrollment (2/6/2024) - Learn how to enroll a Kantech ioSmart Reader in panelless mode for use with Cloudvue access control.
Adding a Kantech KT-1 with ioSmart Reader to Cloudvue (2/6/2024) - This video will walk you through connecting a Kantech KT-1 controller using an ioSmart Reader to Cloudvue. Be sure you have followed the steps in a separate video on configuring the KT-1 Controller for Cloudvue Mode before proceeding. After connecting your ioSmart Reader to the KT-1 controller, connect the system to your network to communicate…
Kantech ioSmart Reader Panelless Installation Wiring (2/6/2024) - This video details the wiring connections for installing the Kantech ioSmart Reader for panelless installations. Panelless mode involves independent ioSmart Readers for access control without connecting to control panels and uses your smart phone device as your access key.
Configuring Illustra Cameras to Cloudvue Mode (2/6/2024) - Follow steps involved in converting an Illustra IP camera to Cloudvue Mode.
How to Update Illustra Firmware (2/6/2024) - Steps to update the firmware on your Illustra IP cameras.
Exacq Support Portal Promo (2/6/2024) -
Exacq Support Portal Log Reference (2/6/2024) - Authorized dealers and integrators with Support Portal credentials have the ability to access the Log Reference tool, which provides additional information on sometimes cryptic server log entries.
IP Camera Database (2/6/2024) - An introduction to the test records of IP camera integration supported by ExacqVision.
Enterprise Manager Groups (2/6/2024) -
Groups (2/6/2024) - Create logical groupings of cameras to collect cameras in areas, building floors, geographic locations, departments or other attributes in common to make them easier to find or display as a group.
Indicators (2/6/2024) - Learn to configure Indicators to notify ExacqVision Client users to take action on system hardware or connection incidents.
Layouts (2/6/2024) - Layouts are used to create the arrangement and sizes of video panels in ExacqVision Live mode as well as in saved Views. Learn to create your own custom layouts with this guide.
Maps (2/6/2024) - Learn to create maps for locating servers, cameras, inputs, and more by physical location on user imported map images. Using maps allows users to more easily track intruder activity, or just locate cameras graphically rather than searching a list of devices. Enterprise users will also learn to create nested maps to drill down to specific…
Tours (2/6/2024) - Create Tours in ExacqVision to automatically rotate between saved Views.
Views (2/6/2024) - Use Views to save a custom arrangement of cameras for your users. Opening a saved view saves time changing between multiple camera viewing at once and makes it easy to keep an arrangement of cameras for your preference.
Add Systems (2/6/2024) - Learn how to find ExacqVision servers on your network and connect your client software to one or multiple ExacqVision servers from the Add Systems page.
Systems (2/6/2024) - Explore the Systems page, in the ExacqVision Client, and how you can use it to gain a wealth of information about several of your systems at once.
Enterprise Manager Server Configuration Backup (2/6/2024) - Saving backups of your ExacqVision server configurations is important in maintaining your system environment, or getting a system back up and running quickly if needed. Learn to automate saving regular backups, or manually save configurations, using Enterprise Manager.
Camera Recording (2/6/2024) - The Camera Recording page with the ExacqVision Client can quickly provide a high-level overview of the status of all your system cameras from a single page. Use the page to easily compare important camera settings, such as frame rate, resolution, firmware versions, and connection status. You may also apply several settings changes to multiple cameras…
Enterprise Manager Users (2/6/2024) - Managing User accounts with Enterprise Manager
Users (2/6/2024) - Create user accounts on the system to control and know which users are active on your system. You may create user accounts from scratch or query a connected Active Directory/LDAP service to bring in an account from your directory. Establish login security rules to restrict times the user(s) may access the system, or create custom…
Schedules (2/6/2024) - Learn to use the Schedule page to configure the times each type of data will be recorded.
Event Monitoring (2/6/2024) - Set up ExacqVision Event Monitoring to create live Client-side actions such as automatically changing Live focus to cameras with activity, automatically change views on events, or make users acknowledge specific events.
Audio Inputs and Outputs (2/6/2024) - For those with a desire to listen to audio or utilize two-way audio to speak to those on site, follow along to learn about configuring your ExacqVision audio inputs and outputs, whether they are analog devices connected directly to your server or IP devices connected across your network.
List Search (2/6/2024) - The List Search feature gives a user another fast method for searching recorded video associated with events. List Search summarizes the results of a search into an easy to review list. Each row displays a thumbnail of video associated to motion, alarm, or point of sale events.
Thumbnail Search (2/6/2024) - Learn how the Thumbnail Search provides a graphical way to display recorded video to help you to quickly find a recorded incident without scrubbing a timeline or playing back long periods of video to find what you want to see.
Timeline Search (2/6/2024) - By far the most common search method is that of the Timeline Search, in which you may search for data from one or many devices displayed on a timeline along the bottom of the page. Colors indicate the type of video recorded, whether continuous, motion recording, or event triggered recording. Use the playback controls to…
Auto Export (2/6/2024) - Configuring your Auto Export settings allows you to create profiles which can be utilized by Event Linking to trigger automated file exports, or burning CD/DVDs, on your chosen activity, such as a trigger input, a serial data keyword, access control event, and more.
Smart Search (2/6/2024) - Smart Search allows you to quickly find specific motion events within the results of a normal search. This means you can search within a recorded scene for motion events occurring within a specific region of interest in the video.
Associations (2/6/2024) - Associations allow you to create clickable icons, which may be customized, to provide the quick actions you need for your site. These icons are overlaid on the video panel in live viewing to make them quick and easy to use. Choose from such actions as replaying the last 30 seconds of video from the camera,…
Custom Icons & File Management (2/6/2024) - Learn about uploading custom icons for your Association buttons and use File Management to manage the icon and map images on your system.
Bookmarks and Cases (2/6/2024) - Explore how to bookmark important video. Bookmarking video data prevents it from being overwritten as well as aids in easily finding the recordings again at a later date. Enterprise users may take advantage of Case creation to gather multiple related bookmarks together.
Report Mode (2/6/2024) - Utilizing Report Mode allows users to explore the types and amount of information on their system.
KT-1 Cloudvue Basic Configuration (2/6/2024) - Take a closer look at the process of basic configuration for Cloudvue Access Control using the Kantech KT-1 single-door controller.
KT-1 Cloudvue Mode (2/6/2024) - Follow the process for preparing the Kantech KT-1 controller for Cloudvue mode as well as connecting it to a Cloudvue account.
Getting Started With ExacqVision Client (2/6/2024) - Get acquainted with the ExacqVison Client software. Additional videos are available for each page and function in the client.
Direct Search (2/6/2024) - The Direct Search feature connects ExacqVision client instances directly to an archive without connecting to the ExacqVision server first.
Export File Types (2/6/2024) - Gain a deeper understanding of the benefits each of the many export file types available from ExacqVision provides you. If an incident occurs and you need to share recordings with your management, a legal representative, law enforcement, or others... knowing which file type provides the protections or data needed, and that they can review is…
Enterprise Manager Maintenance Mode (2/6/2024) - Learn how to use Enterprise Manager Maintenance Mode and what it is used for.
Views (2/6/2024) -
Can’t reinstall the EM server (2/6/2024) - When uninstalling Exacq EM server version 23.06 or above and reinstalling it again on the Windows unit, It will not complete the installation and ask to close the open session even if no sessions are open. Root cause The root cause of this issue is The Microsoft Open Database Connectivity (ODBC) that was not removed…
Illustra Flex 4 Firmware for Tyco/Magos Radar Integration (2/6/2024) - The following firmware should be used when integrating the Illustra Flex 4 with Tyco/Magos Radar: https://support.exacq.com/#/file-manager/file/e2bf4e2c-d977-41a3-8555-10a00f9b2bc8/illustra-ss018-05-09-01-0033-tar-gz
Enterprise System Manager Licensing (Legacy) (2/5/2024) - When you receive an email with your Purchase ID, click the link to the activation website: https://ipkeydb.com/IPLic/ESM/. Open the Licensing page in Enterprise System Manager (ESM). Download the esm.id file from your ESM installation by clicking the link. In the web page that opens, enter the Purchase ID. Then browse your system for the saved esm.id file, and choose Convert…
ASRock Industrial IMB-X1314 System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted…
ASRock Industrial IMB-X1313 System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted…
ASRock H410 System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted…
ASRock C236M WS System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted…
ASRock H110-E1 System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted…
Asus Q87-MA System Beep Codes (2/5/2024) - Beep SequenceDescriptionTroubleshootingOne short beepNormal bootOne short beep, nothing displays on monitorNormal bootCheck that the monitor is functioning and connected correctly.Power light is ON, no beepHardware issueCheck that the CPU and memory are installed correctly and there is no corrosion or dirt on the connections.One continuous beep followed by two short beeps, then a pause (repeating)No…
Maximum Days to Keep Bounding Box Metadata Explained (2/5/2024) - Description Despite adhering to Analytic Metadata Best Practices, users could encounter storage or performance issues. Symptoms, such as software performance issues or operating system drives that fill up, may be encountered as a result. More devices than ever today are implementing advanced analytics to detect and classify objects within camera views or audio. Many of…
Can I Update My PostgreSQL Database? (2/5/2024) - Only the version of PostgreSQL installed by the Enterprise Manager installer is supported. The exacqVision Enterprise Manager application provides a PostgreSQL installation to store Enterprise Manager data by default. The PostgreSQL Global Development Group may offer application updates that are not yet included within the ExacqVision Enterprise Manager installer. At times, users will seek…
IP Plugin Overrides (2/1/2024) - The standard form for exacqVision camera addresses is as follows: {host}{?parameter_1=value_1}...{?parameter_n=value_n}{#override_1=value_1}...{#override_n=value_n} The host is required and must be in the format of an IPv4 address or FQDN (dot separated domain location). The 1 or more name=value parameters are separated by ? and are optional. These are passed to the device. The 1 or more name=value…
ExacqVision Server (2/1/2024) - exacqVision Server is the core software application that implements the bulk of functionality offered by the exacqVision product line. The exacqVision Server connects to cameras, records video/audio/events data to the storage disks and makes it available for downstream consumption. This component does not have a user interface and requires a client software to be able…
ExacqVision Client (2/1/2024) - exacqVision Client is used to view live video, do investigations and much more. It is an application that runs on a wide variety of operating systems.
ExacqVision Enterprise (2/1/2024) - exacqVision Enterprise Manager features a web-based dashboard that provides at-a-glance status of the environment’s health and manage exacqVision servers deployed on the customer premise. Features include rules, alerts, software and licensing updates, config backups, camera inspection etc. Recordings are safeguarded with Enterprise Manager’s built-in failover solution that protects critical data. Enterprise Manager is available for…
ExacqVision WebService (2/1/2024) - The exacqVision Web Service allows you to use a web browser to view live video, search and play back recorded video, and control pan/tilt/zoom functions on cameras connected to exacqVision servers. The Web Service connects to the exacqVision server as a client and transcodes captured video into JPEG files. The service then sends the JPEGs…
ExacqVision Integrations (2/1/2024) - exacqVision is an open platform that integrates with a plethora of third party offerings – video analytics, access control, intrusion, license plate recognition, vape detection and many more domains. A small portion of these integrations require the installation of a special plugins from exacqVision. Those can be downloaded here.
ExacqVision Hardware (2/1/2024) - ExacqVision Hardware software downloads are available from the links below.
Configure the network address of an Illustra Edge camera (1/31/2024) - Affected platforms Illustra cameras running the exacqVision Edge application in non-DHCP environments Description In a non-DHCP environment, a factory default Illustra camera will acquire a known IP address of 192.168.1.168. Follow these steps to assign the desired IP address to the edge camera:- Connect the Edge camera to the network. Connect a computer to…
Browser Developer Tools for Troubleshooting and Support (1/31/2024) - What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser's interactions with a server as well as the content on a webpage. When HAR files are useful Performance issues: slow page loading, timeouts when performing tasks, time spent negotiating proxy connections,…
Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif (1/31/2024) - Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif'” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Cloudvue Gateway v 22.9.x and older Hikvision Illustra ONVIF Steps to Reproduce Add a new camera either…
Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif (1/31/2024) - Description Prior to the release of Cloudvue version 23.9 the error message ""Error: Cannot find module '@jci-Internal/acvs-cloudvue-onvif'" could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products Cloudvue Gateway v 22.9.x and older Hikvision Illustra ONVIF Steps to Reproduce Add a new camera either…
FFNI on stream %1 – %2 (1/30/2024) - FFNI on stream %1 - %2 Description FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is "smearing" of video occasionally "snapping" back to clear image. The stream ID will determine…
Dropping and Creating the smartvuedb Database (1/30/2024) - Description At times it may be necessary to drop (delete) and create the smartvuedb database. WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product Cloudvue Gateway Prerequisite ssh access to the Cloudvue Gateway see KB #13051 "Cloudvue SSH Tunneling" or KB #13667 "Tunneling to…
Manually Configuring HTTPS for Web Service Certificate and Key Path (1/29/2024) - The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. NOTE: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured. Products exacqVision Web Service version 8.4 and above Steps Find the…
exacqVision – Associations (1/29/2024) - Description Create clickable links which overlay live camera panels. Associations can be created for trigger inputs/outputs, manual recording, audio inputs, two-way audio, exacqReplay and much more. Product exacqVision Desktop Client Solution Associations give exacqVision Professional and Enterprise users the ability to put their most important commands at their fingertips and improve their response time to critical…
Configuring HTTPS for ExacqVision Web Service (1/29/2024) - Version 8.4 and Higher Using the provided Web Service configuration UI you are able to configure HTTPS support. Login to the configuration Interface here: http://127.0.0.1/service.web Click on the 'Configuration' link in the left hand navigation bar. This will expand with more options. Click on the 'HTTPS' link. Click on the 'Configure' button.If you already have an SSL certificate and…
Using the Axis I8116-E Network Video Intercom with ExacqVision (1/26/2024) - This article applies to the Axis I8116-E Network Video Intercom using firmware 11.8.66. ExacqVision does not currently support SIP calling functions. However, this device can be integrated for interactive operation with ExacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the door station call button brings…
Cloudvue 23.9 Release Notes (1/26/2024) - Cloudvue-–-23.9-Release-Notes_draft1_cs-1-2Download
Edge Server Application Stops Shortly After Starting on Illustra Cameras (1/25/2024) - Description Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default 'Enable Event Record' setting on the camera. Product Cameras: Illustra Pro Gen4 Cameras Illustra Pro Gen3…
Updating Camera Firmware When Using ExacqVision Edge (1/25/2024) - The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models. To perform camera firmware updates, we recommend the following steps. Log into the camera's web browser interface. Stop the Edge server application. Apply the firmware update following the firmware update instructions provided by the camera manufacturer. Once the…
Exacq I/O USB module Output Mapping in Exacq (1/23/2024) - Description This document will outline the mapping of the USB I/O module for the output alams in exacq Product Exacq Server Exacq Integrations Output 1 - Relay ( 1 on image )Output 2 - Output 1 ( 2 on image )Output 3 - Output 2 ( 3 on image )Output 4 - Output 3 (…
Illustra Pro Gen3 Motion Stops Reporting in Exacq Software (1/22/2024) - Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the…
Illustra3 Pro Motion Detection Not Working (1/22/2024) - Description The Pro Gen3 series uses the TI video chipset and requires at least one H.264 stream at 1920x1080. The illustra3 plugin would not allow changing the encoder type to MJPEG in Stream 2 but it does not prevent the user from setting Stream 2 to MJPEG, which causes motion related issues with our plugin.…
Failure to Receive Events from Illustra Pro Gen4 Multisensor (1/22/2024) - Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. Product Illustra Pro Gen4 Multisensor IPR32-M13-OIA4 IPR20-M12-OIA4 IPS32-M13-OIA4 IPS32-M13-OTA4 IPS20-M12-OIA4 IPS20-M12-OTA4 Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008…
exacqVision plug-in for WinDSX (1/19/2024) - exacqVision plug-in for WinDSX^Version 1.1.5.83761^https://exacq.s3.us-east-1.amazonaws.com/DSX/exacqVision%2BDSX%2BDriver-1.1.5.83761.exe^10 August 2014^2.2MB,
Illustra Body Worn Camera Kiosk 2.x Integration Guide (1/18/2024) - Overview This document will guide you through installation, configuration, and functionality of the Illustra Body WornCamera system and how to view this video, both live and recorded, from the ExacqVision Server. Requirements Kiosk Requirements Illustra Body Worn Kiosk 2.0.124 or higher       NOTE: Microsoft .NET 4.8 or higher is needed and will be included if…
exacqVision admin shows “Live+Search” privileges after importing exacqVision license (1/18/2024) - Affected platforms exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04 Symptom Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search. A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening…
Downgrading Software on Ubuntu/Linux OS (1/18/2024) - Ubuntu/Linux uses the 'gdebi' package installer to run .DEB packages. This will automatically check if you are attempting to install an older package than is already installed and warn you if a newer version is already installed. If you choose to downgrade the version of your ExacqVision Server, Client, or Web Service software you will…
Troubleshooting Cloud Drive (1/18/2024) - Note: Only H.264 streams are currently allowed for Cloud Drive. All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. As of 9.8, Cloud Drive technically runs as a side integration that is installed by default. This results in log files that are separate…
Illustra Camera Firmware Downgrades (1/18/2024) - Title Illustra Camera Firmware Downgrades Description Once updated Illustra camera firmware cannot be downgraded. Product Illustra Notice Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step. If there appears to be a…
Can I use an ExacqVision license on a computer with multiple NICs? (1/17/2024) - Yes. The ExacqVision software reads the MAC address for all the NICs in the computer and verifies that the license file matches the MAC address from any one of the NICs. 
Server 23.09 Fails to Run on Ubuntu 14.04 x86 (1/16/2024) - Description Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09. Product ExacqVision Server 23.09 x86 and above Steps to Reproduce Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system. Expected Results Installation without…
Illustra Body Worn Camera Indicators (1/11/2024) - The following is a reference for the meaning of several indicators that may appear on the Illustra Body Worn Camera screen during use. REC - indicates that the camera is recording to local storage Information - pressing this icon on the camera's touch screen displays the information panel with details about the camera WiFi -…
Upgrading BWC Kiosk Software (1/11/2024) - Upgrading the Illustra Body Worn Camera Kiosk software versions 1.x to Kiosk versions 2.0 and above is NOT supported. Kiosk 2.0 represents a completely re-written application which will not update previous 1.x installations. Users who wish to upgrade to Kiosk 2.0 and above will need to remove the 1.x application and perform a fresh Kiosk…
Uninstalling Illustra Body Worn Camera Kiosk 2.x and higher (1/11/2024) - Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files. Access Windows program features using one of the methods listed: Press the Windows task bar icon and type 'remove', then select the 'Add or remove programs' search result that appears. Press the Windows task…
ExacqVision Audit Trail (1/8/2024) - The ExacqVision Audit Trail tab allows you to view a log of various actions performed by users on an ExacqVision Server via their client connection. The Audit Trail tab is found on the System Information page (click the system name in the site tree to view the page). NOTE: Audit Trail is not available in…
Audit Trail Format (1/8/2024) - **INTERNAL** Here are a couple example lines from an audit trail file. Both the audit and logs subdirectories under core are managed virtually identically, with file naming, and with how the oldest files are deleted after a configurable amount of time. 1334844630;11;1;0;10.0.2.2:55650;Admin;""; 1334844649;6;1;0;10.0.2.2:55650;Admin;"";<?xml ?> 1334680687;4;3;0;10.0.2.2:60018;Admin;"Alarm Output 1, Input 1, Input 1x, Input 2, Input 3,…
ExacqVision ECC Errors (1/4/2024) - Description Meaning of ECC Errors noted from ExacqVision Product ExacqVision Server Information When data is written to disk, an algorithm creates a checksum value, similar to a hash value that is used to compare against the data on the drive. When the system revisits this data and finds the values in this checksum value no…
Operating System Release Notes (1/2/2024) - Systems built by Exacq utilize customized OS images for Windows and Ubuntu (Linux). There may be instances where it is necessary to check the release version on an Exacq system. The release notes are contained within the operating system in a text file titled Release_Notes located on the root of the OS drive. File path…
Wireshark Illustra Cameras for Motion Detection (12/21/2023) - NOTE: If you are experiencing trouble with motion recording using an Illustra camera on Exacq, please also refer to the following article, HERE. If you are attempting to confirm that motion detection is being sent from an Illustra camera to the VMS with Wireshark: 1. Be sure you are connecting to the camera via HTTP.…
‘Recording Not Possible’ Status on ExacqVision Edge Illustra (12/21/2023) - Description The status of the storage page is showing "Recording Not Possible" on ExacqVision Edge for some Illustra cameras. This is a result of SD encryption mode being enabled on the camera. Products ExacqVision Edge Illustra Pro Gen4 Steps to Reproduce Install the Edge software on the camera, and then try to record video…
Cloudvue Access – Allowing Bluetooth permissions (12/19/2023) - Description When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth Product Cloudvue Access Steps to Reproduce Open Cloudvue Access Login Select near by tab Expected Results You see all doors near by Actual Results No doors are seen in near by but location…
Supported Web Browser For Cloudvue (12/14/2023) - Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program…
ExacqVision Webservice M-Series v23.09.1.0 (12/14/2023) - Q4 2023-11-15 ev-WebService-Linux-arm^Version 23.09.1.0^https://cdnpublic.exacq.com/23.09/exacqVisionWebService_23.09.1.0_arm-glibc.deb^15 November 2023^97.1MB,
ExacqVision Webservice M-Series Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-WebService-Linux-arm^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionWebService_23.06.2.0_arm-glibc.deb^27 June 2023^96.8MB, Q1 2023-03-15 ev-WebService-Linux-arm^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionWebService_23.03.1.0_arm-glibc.deb^16 March 2023^96.6MB, {2022} Q4 2022-12-15 ev-WebService-Linux-arm^Version 22.12.1.0^https://cdnpublic.exacq.com/22.12/exacqVisionWebService_22.12.1.0_arm-glibc.deb^9 January 2023^96.6MB, Q3 2022-09-15 ev-WebService-Linux-arm^Version 22.09.1.0^https://cdnpublic.exacq.com/22.09/exacqVisionWebService_22.09.1.0_arm-glibc.deb^6 October 2022^96.7MB, Q2 2022-06-15 ev-WebService-Linux-arm^Version 22.06.0.0^https://cdnpublic.exacq.com/22.06/exacqVisionWebService_22.06.0.0_arm-glibc.deb^2 June 2022^96.6MB, Q1 2022-03-15 ev-WebService-Linux-arm^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionWebService_22.03.1.0_arm-glibc.deb^10 March 2022^96.3MB, {2021} Q4 2021-12-15 ev-WebService-Linux-arm^Version 21.12.1.0^https://cdnpublic.exacq.com/21.12/exacqVisionWebService_21.12.1.0_arm-glibc.deb^3 February 2022^96.3MB, Q3 2021-09-15 ev-WebService-Linux-arm^Version 21.09.0.0^https://cdnpublic.exacq.com/21.09/exacqVisionWebService_21.09.0.0_arm-glibc.deb^25 August 2021^92.9MB, Q2 2021-06-15 ev-WebService-Linux-arm^Version 21.06.3.0^https://cdnpublic.exacq.com/21.06/exacqVisionWebService_21.06.3.0_arm-glibc.deb^19…
ExacqVision Webservice Windows v23.09.1.0 (12/14/2023) - Q4 2023-11-15 ev-WebService-Windows^Version 23.09.1.0^https://cdnpublic.exacq.com/23.09/exacqVisionWebService_23.09.1.0_x86.exe^15 November 2023^70.7MB,
ExacqVision Webservice Windows Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-WebService-Windows^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionWebService_23.06.2.0_x86.exe^27 June 2023^70.5MB, Q1 2023-03-15 ev-WebService-Windows^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionWebService_23.03.1.0_x86.exe^16 March 2023^70.3MB, {2022} Q4 2022-12-15 ev-WebService-Windows^Version 22.12.1.0^https://cdnpublic.exacq.com/22.12/exacqVisionWebService_22.12.1.0_x86.exe^9 January 2023^70.3MB, Q3 2022-09-15 ev-WebService-Windows^Version 22.09.1.0^https://cdnpublic.exacq.com/22.09/exacqVisionWebService_22.09.1.0_x86.exe^6 October 2022^70.4MB, Q2 2022-06-15 ev-WebService-Windows^Version 22.06.0.0^https://cdnpublic.exacq.com/22.06/exacqVisionWebService_22.06.0.0_x86.exe^2 June 2022^70.3MB, Q1 2022-03-15 ev-WebService-Windows^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionWebService_22.03.1.0_x86.exe^10 March 2022^70MB, {2021} Q4 2021-12-15 ev-WebService-Windows^Version 21.12.1.0^https://cdnpublic.exacq.com/21.12/exacqVisionWebService_21.12.1.0_x86.exe^3 February 2022^69.9MB, Q3 2021-09-15 ev-WebService-Windows^Version 21.09.0.0^https://cdnpublic.exacq.com/21.09/exacqVisionWebService_21.09.0.0_x86.exe^25 August 2021^69.7MB, Q2 2021-06-15 ev-WebService-Windows^Version 21.06.3.0^https://cdnpublic.exacq.com/21.06/exacqVisionWebService_21.06.3.0_x86.exe^19…
ExacqVision Webservice Linux v23.09.1.0 (12/14/2023) - Q4 2023-11-15 ev-WebService-Linux^Version 23.09.1.0^https://cdnpublic.exacq.com/23.09/exacqVisionWebService_23.09.1.0_x86.deb^15 November 2023^140MB,
ExacqVision Webservice Linux Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-WebService-Linux^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionWebService_23.06.2.0_x86.deb^27 June 2023^139MB, Q1 2023-03-15 ev-WebService-Linux^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionWebService_23.03.1.0_x86.deb^16 March 2023^139MB, {2022} Q4 2022-12-15 ev-WebService-Linux^Version 22.12.1.0^https://cdnpublic.exacq.com/22.12/exacqVisionWebService_22.12.1.0_x86.deb^9 January 2023^139MB, Q3 2022-09-15 ev-WebService-Linux^Version 22.09.1.0^https://cdnpublic.exacq.com/22.09/exacqVisionWebService_22.09.1.0_x86.deb^6 October 2022^139MB, Q2 2022-06-15 ev-WebService-Linux^Version 22.06.0.0^https://cdnpublic.exacq.com/22.06/exacqVisionWebService_22.06.0.0_x86.deb^2 June 2022^139MB, Q1 2022-03-15 ev-WebService-Linux^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionWebService_22.03.1.0_x86.deb^10 March 2022^138MB, {2021} Q4 2021-12-15 ev-WebService-Linux^Version 21.12.1.0^https://cdnpublic.exacq.com/21.12/exacqVisionWebService_21.12.1.0_x86.deb^3 February 2022^138MB, Q3 2021-09-15 ev-WebService-Linux^Version 21.09.0.0^https://cdnpublic.exacq.com/21.09/exacqVisionWebService_21.09.0.0_x86.deb^25 August 2021^124MB, Q2 2021-06-15 ev-WebService-Linux^Version 21.06.3.0^https://cdnpublic.exacq.com/21.06/exacqVisionWebService_21.06.3.0_x86.deb^19…
ExacqVision Client Windows msi v23.09.7.0 (12/14/2023) - Q4 2023-11-20 ev-Client-Windows-msi^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x86.msi^20 November 2023^138MB,
ExacqVision Client Windows msi Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Client-Windows-msi^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x86.msi^30 June 2023^132MB, Q1 2023-03-15 ev-Client-Windows-msi^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x86.msi^8 March 2023^132MB, {2022} Q4 2022-12-15 ev-Client-Windows-msi^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x86.msi^13 December 2022^132MB, Q3 2022-09-15 ev-Client-Windows-msi^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x86.msi^15 September 2022^134MB, Q2 2022-06-15 ev-Client-Windows-msi^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x86.msi^13 June 2022^132MB, Q1 2022-03-15 ev-Client-Windows-msi^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x86.msi^8 March 2022^131MB, {2021} Q4 2021-12-15 ev-Client-Windows-msi^Version 21.12.2.0^https://cdnpublic.exacq.com/21.12/exacqVisionClient_21.12.2.0_x86.msi^14 December 2021^118MB, Q3 2021-09-15 ev-Client-Windows-msi^Version 21.09.5.0^https://cdnpublic.exacq.com/21.09/exacqVisionClient_21.09.5.0_x86.msi^30 September 2021^119MB, Q2 2021-06-15 ev-Client-Windows-msi^Version 21.06.5.0^https://cdnpublic.exacq.com/21.06/exacqVisionClient_21.06.5.0_x86.msi^23…
ExacqVision Client Windows v23.09.7.0 (12/14/2023) - Q4 2023-11-20 ev-Client-Windows^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x86.exe^20 November 2023^132MB,
ExacqVision Client Windows Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Client-Windows^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x86.exe^30 June 2023^132MB, Q1 2023-03-15 ev-Client-Windows^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x86.exe^8 March 2023^132MB, {2022} Q4 2022-12-15 ev-Client-Windows^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x86.exe^13 December 2022^132MB, Q3 2022-09-15 ev-Client-Windows^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x86.exe^15 September 2022^134MB, Q2 2022-06-15 ev-Client-Windows^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x86.exe^13 June 2022^131MB, Q1 2022-03-15 ev-Client-Windows^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x86.exe^8 March 2022^131MB, {2021} Q4 2021-12-15 ev-Client-Windows^Version 21.12.2.0^https://cdnpublic.exacq.com/21.12/exacqVisionClient_21.12.2.0_x86.exe^14 December 2021^118MB, Q3 2021-09-15 ev-Client-Windows^Version 21.09.5.0^https://cdnpublic.exacq.com/21.09/exacqVisionClient_21.09.5.0_x86.exe^30 September 2021^118MB, Q2 2021-06-15 ev-Client-Windows^Version 21.06.5.0^https://cdnpublic.exacq.com/21.06/exacqVisionClient_21.06.5.0_x86.exe^23…
ExacqVision Client Linux v23.09.7.0 (12/14/2023) - Q4 2023-11-20 ev-Client-Linux^Version 23.09.7.0^https://cdnpublic.exacq.com/23.09/exacqVisionClient_23.09.7.0_x86.deb^20 November 2023^138MB,
ExacqVision Client Linux Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Client-Linux^Version 23.06.2.0^https://cdnpublic.exacq.com/23.06/exacqVisionClient_23.06.2.0_x86.deb^30 June 2023^137MB, Q1 2023-03-15 ev-Client-Linux^Version 23.03.1.0^https://cdnpublic.exacq.com/23.03/exacqVisionClient_23.03.1.0_x86.deb^8 March 2023^136MB, {2022} Q4 2022-12-15 ev-Client-Linux^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionClient_22.12.2.0_x86.deb^13 December 2022^137MB, Q3 2022-09-15 ev-Client-Linux^Version 22.09.3.0^https://cdnpublic.exacq.com/22.09/exacqVisionClient_22.09.3.0_x86.deb^15 September 2022^139MB, Q2 2022-06-15 ev-Client-Linux^Version 22.06.3.0^https://cdnpublic.exacq.com/22.06/exacqVisionClient_22.06.3.0_x86.deb^13 June 2022^136MB, Q1 2022-03-15 ev-Client-Linux^Version 22.03.1.0^https://cdnpublic.exacq.com/22.03/exacqVisionClient_22.03.1.0_x86.deb^8 March 2022^136MB, {2021} Q4 2021-12-15 ev-Client-Linux^Version 21.12.2.0^https://cdnpublic.exacq.com/21.12/exacqVisionClient_21.12.2.0_x86.deb^14 December 2021^136MB, Q3 2021-09-15 ev-Client-Linux^Version 21.09.5.0^https://cdnpublic.exacq.com/21.09/exacqVisionClient_21.09.5.0_x86.deb^30 September 2021^135MB, Q2 2021-06-15 ev-Client-Linux^Version 21.06.5.0^https://cdnpublic.exacq.com/21.06/exacqVisionClient_21.06.5.0_x86.deb^23…
ExacqVision Server M-Series v23.09.6.0 (12/14/2023) - Q4 2023-11-20 ev-Server-Linux-arm^Version 23.09.6.0^https://cdnpublic.exacq.com/23.09/exacqVisionServer_23.09.6.0_arm.deb^20 November 2023^15.8MB,
ExacqVision Server M-Series Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Server-Linux-arm^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_arm.deb^28 June 2023^14.1MB, Q1 2023-03-15 ev-Server-Linux-arm^Version 23.03.3.0^https://cdnpublic.exacq.com/23.03/exacqVisionServer_23.03.3.0_arm.deb^10 May 2023^14MB, {2022} Q4 2022-12-15 ev-Server-Linux-arm^Version 22.12.5.0^https://cdnpublic.exacq.com/22.12/exacqVisionServer_22.12.5.0_arm.deb^18 January 2023^14MB, Q3 2022-09-15 ev-Server-Linux-arm^Version 22.09.4.0^https://cdnpublic.exacq.com/22.09/exacqVisionServer_22.09.4.0_arm.deb^6 October 2022^14MB, Q2 2022-06-15 ev-Server-Linux-arm^Version 22.06.5.0^https://cdnpublic.exacq.com/22.06/exacqVisionServer_22.06.5.0_arm.deb^15 June 2022^14MB, Q1 2022-03-15 ev-Server-Linux-arm^Version 22.03.4.0^https://cdnpublic.exacq.com/22.03/exacqVisionServer_22.03.4.0_arm.deb^28 April 2022^13.7MB, {2021} Q4 2021-12-15 ev-Server-Linux-arm^Version 21.12.8.0^https://cdnpublic.exacq.com/21.12/exacqVisionServer_21.12.8.0_arm.deb^14 February 2022^13.7MB, Q3 2021-09-15 ev-Server-Linux-arm^Version 21.09.10.0^https://cdnpublic.exacq.com/21.09/exacqVisionServer_21.09.10.0_arm.deb^25 October 2021^13.6MB, Q2 2021-06-15 ev-Server-Linux-arm^Version 21.06.15.0^https://cdnpublic.exacq.com/21.06/exacqVisionServer_21.06.15.0_arm.deb^23…
ExacqVision Server Windows v23.09.6.0 (12/14/2023) - Q4 2023-11-20 ev-Server-Windows^Version 23.09.6.0^https://cdnpublic.exacq.com/23.09/exacqVisionServer_23.09.6.0_x86.exe^20 November 2023^120MB, Q4 2023-11-21ev-Combo-Windows^Version 23.09.10.0^https://cdnpublic.exacq.com/23.09/exacqVision_23.09.10.0_x86.exe^21 November 2023^322MB,
ExacqVision Server Windows Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Server-Windows^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_x86.exe^28 June 2023^119MB, Q2 2023-06-15 ev-Combo-Windows^Version 23.06.5.0^https://cdnpublic.exacq.com/23.06/exacqVision_23.06.5.0_x86.exe^30 June 2023^321MB, Q1 2023-03-15 ev-Server-Windows^Version 23.03.3.0^https://cdnpublic.exacq.com/23.03/exacqVisionServer_23.03.3.0_x86.exe^18 January 2023^118MB, Q1 2023-03-15 ev-Combo-Windows^Version 23.03.9.0^https://cdnpublic.exacq.com/23.03/exacqVision_23.03.9.0_x86.exe^13 May 2023^320MB, {2022} Q4 2022-12-15 ev-Server-Windows^Version 22.12.5.0^https://cdnpublic.exacq.com/22.12/exacqVisionServer_22.12.5.0_x86.exe^18 January 2023^118MB, Q4 2022-12-15 ev-Combo-Windows^Version 22.12.1.0^https://cdnpublic.exacq.com/22.12/exacqVision_22.12.1.0_x86.exe^25 January 2023^321MB, Q3 2022-09-15 ev-Server-Windows^Version 22.09.4.0^https://cdnpublic.exacq.com/22.09/exacqVisionServer_22.09.4.0_x86.exe^6 October 2022^118MB, Q3 2022-09-15 ev-Combo-Windows^Version 22.09.6.0^https://cdnpublic.exacq.com/22.09/exacqVision_22.09.6.0_x86.exe^6 October 2022^323MB, Q2 2022-06-15 ev-Server-Windows^Version 22.06.5.0^https://cdnpublic.exacq.com/22.06/exacqVisionServer_22.06.5.0_x86.exe^15 June…
ExacqVision Server Linux v23.09.6.0 (12/14/2023) - Q4 2023-11-15 ev-Server-Linux^Version 23.09.6.0^https://cdnpublic.exacq.com/23.09/exacqVisionServer_23.09.6.0_x86.deb^20 November 2023^202MB,
ExacqVision Server Linux Legacy Versions (12/14/2023) - {2023} Q2 2023-06-15 ev-Server-Linux^Version 23.06.1.0^https://cdnpublic.exacq.com/23.06/exacqVisionServer_23.06.1.0_x86.deb^28 June 2023^200MB, Q1 2023-03-15 ev-Server-Linux^Version 23.03.3.0^https://cdnpublic.exacq.com/23.03/exacqVisionServer_23.03.3.0_x86.deb^10 May 2023^200MB, {2022} Q4 2022-12-15 ev-Server-Linux^Version 22.12.5.0^https://cdnpublic.exacq.com/22.12/exacqVisionServer_22.12.5.0_x86.deb^18 January 2023^199MB, Q3 2022-09-15 ev-Server-Linux^Version 22.09.4.0^https://cdnpublic.exacq.com/22.09/exacqVisionServer_22.09.4.0_x86.deb^6 October 2022^200MB, Q2 2022-06-15 ev-Server-Linux^Version 22.06.5.0^https://cdnpublic.exacq.com/22.06/exacqVisionServer_22.06.5.0_x86.deb^15 June 2022^199MB, Q1 2022-03-15 ev-Server-Linux^Version 22.03.4.0^https://cdnpublic.exacq.com/22.03/exacqVisionServer_22.03.4.0_x86.deb^28 April 2022^196MB, {2021} Q4 2021-12-15 ev-Server-Linux^Version 21.12.8.0^https://cdnpublic.exacq.com/21.12/exacqVisionServer_21.12.8.0_x86.deb^14 February 2022^196MB, Q3 2021-09-15 ev-Server-Linux^Version 21.09.10.0^https://cdnpublic.exacq.com/21.09/exacqVisionServer_21.09.10.0_x86.deb^25 October 2021^180MB, Q2 2021-06-15 ev-Server-Linux^Version 21.06.15.0^https://cdnpublic.exacq.com/21.06/exacqVisionServer_21.06.15.0_x86.deb^23…
Cloudvue Gateway Camera Integrations (12/14/2023) - Description Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their…
Using Rsync to Transfer Files to a Cloudvue Gateway (12/13/2023) - Description At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or…
Configuring Views that Change Based on Events (12/11/2023) - Introduction A useful feature of exacqVision Client is to automatically switch to a view that highlights an event in progress. This can be configured two slightly different ways in exacqVision Client: If you want the view to change to an event and stay on that event until the operator acknowledges it, or if you want the client to…
Setting up Archiving on Third Party Linux Devices (12/11/2023) - Preparing a Third-Party Storage System Archiving must be done to a network resource that supports the hosting of SMB shares. By default, S-Series storage systems built by Exacq come with Samba installed. The following steps will need to be performed on a third-party Ubuntu system used in place of an ExacqVision S-Series system. If you…
Replacing a Drive in Ubuntu 20.04 or later, Using GParted (Legacy) (12/8/2023) - This procedure is applicable to replacing the primary hard drive of a Linux-based exacqVision system. It assumes that the operating device is installed to an on-board flash device. Do NOT use this procedure when simply adding a drive to a system. Run GParted from System, Administration, GParted. Select the empty hard drive from the drop-down…
Adding or Replacing Hard Drives with exacqVision EL Servers Running Ubuntu 10.04 or earlier (Legacy) (12/8/2023) - Steps: Unplug the system to power it down. Install the new disks and start the system. After the system starts, log out of the Linux user account by selecting Start, Quit, and Logout. Log in as an Administrator. Close the exacqVision Client. Run the disk partition utility from Start, System, Administration, and Partition Editor. If…
Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure. (12/6/2023) - Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors " log in failed / invalid username or password or account locked or disabled" or " log in…
Cloudvue Video File Formats (12/1/2023) - Description Both Cloudvue Gateways and C2C devices store video in 30 second increments. Cloudvue Gateways use MP4 and C2C uses MKV container formwats. The MKV video files on C2C devices are encrypted and cannot simply be copied and played. The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.…
Cloudvue C2C – Video File Naming Format (11/29/2023) - Description The C2C Gateway video file storage structure to the local SD card is as follows: Product C2C Solution /media/sd1/videos/YYYY-MM-DD/EPOCHTIME.mkv YYYY (Year such as 2023) MM (Month such as 01 for January) DD (Date such as 30 for the 30th) Each directory (YYYY-MM-DD) contains video files recorded that day, each video file uses the naming…
macOS Client Live Views are 1/16th to 1/4 of the Normal Size (11/29/2023) - Description When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen. Product Exacq Client…
%1 Network error 101 in the metadata stream using scheme http (11/29/2023) - %1 Network error 101 in the metadata stream using scheme http Description Indicates a libcurl error where the status is AlreadySending. Requires a packet capture for further investigation.%BR%%BR% %1 - Device IP Address %BR%
%1 Network error 56 in the metadata stream using scheme http (11/29/2023) - %1 Network error 56 in the metadata stream using scheme http Description Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR% %1 - Device IP Address %BR%
update config query delta attribute error (11/29/2023) - update config query delta attribute error Description This message can usually be ignored.%BR% The Axis plugin is trying to process XML configuration coming to it, but the XML is missing a 'delta' attribute. If the XML doesn't have the 'delta' attribute, the plugin ignores the XML message and moves on.%BR% This may occur from devices…
%1: Context %2. Media open but data timed out. Close and retry (11/29/2023) - %1: Context %2. Media open but data timed out. Close and retry Description The video stream is still open, but we haven't received video for 10 seconds. %BR%%BR% %1 - Device IP Address %BR% %2 - Device name Notes Will usually be noted just prior to a stream closing due to some sort of loss…
%1 Network error 102 in the metadata stream using scheme http (11/29/2023) - %1 Network error 102 in the metadata stream using scheme http Description Indicates a libcurl error where the status is OutOfRequest. Requires a packet capture for further investigation.%BR%%BR% %1 - Device IP Address %BR%
Amcrest Cameras Fail to Add as ONVIF (11/28/2023) - Description Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message "Invalid Username / Password". This is true even if the credentials being used work to login to the cameras web interface. Product Cloudvue Gateway Cloudvue Software v22.9.2 Steps to Reproduce From the Devices tab in Cloudvue Local (Settings >…
Bulk Adding/Removing User Device Access (11/15/2023) - Description Adding or removing a User to/from multiple devices in Cloudvue Product Cloudvue.com Steps to Add User Access An Admin on an account who is already added to all devices can add a new user to multiple devices at once by completing the following steps: New User The Admin must already be a User on…
3rd Party Linux servers and recording to a NAS? (11/13/2023) - This process is not officially supported or endorsed by Exacq. Use at your own risk. When the exacqVision Server software starts, it will look into the following location for storage purposes: /mnt/edvr/* NOTE - * - This is typically a number on systems built by Exacq. Any volume that is mounted into the /mnt/edvr location…
0 KB File When Downloading Archived Video (11/2/2023) - Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a…
HD Live Option Causes 10 Second OSD Delay (11/1/2023) - Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by…
GMT +08:00 Perth Time Zone Off by 3 Hours (11/1/2023) - Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform C2C Steps to Reproduce Set a C2C to use a location with a timezone set…
TrueVUE Cloud Integration Guide (10/29/2023) - TrueVUE Cloud Integration Guide Overview TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events. This integration is based on ExacqVision's webAPI. Requirements ExacqVision Web Service version 23.06.1 or higher ExacqVision Server version 23.06.1 or higher Configuration The…
Deploying System Lists to Client Users (10/29/2023) - In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or…
Deploying Client Settings for 9.2 and Earlier (10/27/2023) - When deploying exacqVision Client installations there are no client settings deployed with the act of installation. In certain network environments it is desirable for system or network admins to wish to deploy settings such as the server addresses and login credentials to Client users. While settings such as this aren't included with the installation it…
Road AI LPR application with Hanwha Cameras (10/27/2023) - Overview Hanwha cameras may be configured with the Road AI license plate recognition application. The data from license plate captures can be viewed in the ExacqVision Client as text, sent as serial data over IP. The Road AI application is pre-installed and licensed from the factory on select camera models. This document will step through…
How to Open Client Instances Automatically on Login (10/26/2023) - If you've got a single monitor viewing station you may choose to run the client upon login during the install process of the exacqVision client. If you want to change that behavior to enable or disable it after you've already installed the client, just download the client installer from our website and run it again…
Linux Client Crashes with Axis Camera When Dewarping (10/25/2023) - Title Linux Client Crashes with Axis Camera When Dewarping Description Trying to dewarp an Axis camera on a C-series with the Linux Client on a Server or Linux Workstation using the ExacqVision Client software causes the ExacqVision Client to crash. Product ExacqVision Client Steps to Reproduce Try dewarping an Axis Camera on a Linux Server…
exacqVision Timestamp Format (10/23/2023) - All exacqVision video is timestamped in UTC, so there is no ambiguity as to the absolute time when the video was recorded. When exporting video, the time zone of the system on which the video was recorded is not stored. Starting with exacqVision version 3.4, two features were added to make this more transparent to…
Support Reference Sheets (10/18/2023) - *** FOR INTERNAL USE ONLY *** Support-Handout-Serial Support-Handout-XMLs 
2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections (10/17/2023) -
Cloudvue Gateway H.264/H.265 Support (10/16/2023) - Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product Cloudvue Gateway
Installing Cloudvue Access App (10/13/2023) - Description Instructions for installing the Cloudvue Access app for both Android and Apple devices. Product Cloudvue Access Entrapass Go Pass Solution Android Access the Play Store Search for and Install Cloudvue Access iOS Access the App Store Search for and Install Cloudvue Access Verify The Device Once Installed you must first verify your mobile device…
Enabling / Disabling SSH on ExacqVision Linux Server (10/13/2023) - Description SSH is installed on ExacqVision Servers at the time of manufacture; however, for security purposes, SSH is disabled. To enable remote administration of your ExacqVision system via SSH, it must first enabled. Product Linux (Ubuntu) Solution Using Exacq Linux Utilities On the desktop of the NVR, launch Exacq Linux Utilities Click System Click SSH, the…
2023-06 June Quarterly Release Training (10/12/2023) - 2023-06-June-Quarterly-Release-Training ExacqVision Server Bug Fix - Fixed excessive Archiving status messages (AESW-4989) Bug Fix - Debian installer no longer enabled eventpi by default Bug Fix - Fixed issue capturing all metadata when multiple events are sent as one alarm Bug Fix - Ensure eventpi database is purged after server reboot Bug Fix - Fixed connection…
2023-09 September Quarterly Release Training (10/12/2023) - 2023-09-September-Quarterly-Release-Training ExacqVision Server Bug Fix - Fixed issue causing server crash due to missing microSD card in Illustra multisensor cameras.If camera has no microSD for one sensor, but does for another, network loss recording action caused a crash. (AESW-7549) Bug Fix - Prevent offload from Illustra BWC from hanging Bug Fix - If camera…
Downloading and Installing avcodec for Decoding h.264 (10/10/2023) - There is a known issue when decompressing H.264 video from Arecont cameras that might cause the exacqVision Client or Web Service to crash. This issue appears to be specific to Arecont cameras with hardware version 65212. The H.264 hardware version can be read by browsing to the camera's web page. Our workaround to this issue…
Troubleshooting Active Directory Error Messages (10/10/2023) - Error: "Client Side Kerberos Authentication Failed" Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,…
Migrating from HDVR to ExacqVision (Legacy) (10/10/2023) - Features gained by upgrading from HDVR to exacqVision: 2-way audio added for certain cameras (see camera database to determine which cameras support this feature). Remote server update is now accessible. Archiving features available on Windows 7 systems (not supported in Windows XP). The Exacq 6.0 Bundle installer consists of three components: Server Client Web Service…
VideoPush Timeouts (10/10/2023) - If your client has never been configured as a VideoPush receiver, you will receive a timeout whenever you try to send a VideoPush. As a workaround, select Enable Receiving Display on the Client page on the sending client. You can then disable the option again, if desired. After enabling it at least once, any VideoPush…
Illustra Flex 16MP Multisensor camera stutters in Live mode (10/10/2023) - Issue Video from the Illustra Flex 16MP Multisensor camera “stutters” in Live mode. This “stuttering” presents as live video movement with periodic frame freezes followed by a quick catch-up to live video. Play back of recorded video from the same streams presents no problems or “stuttering”. This is due to a burst-like nature of streaming…
Self-signed and Untrusted Private/Internal Certificates Cannot be Validated in the ExacqVision Client (10/10/2023) - Description ExacqVision Client software is unable to validate Self-signed and untrusted private or internal certificates Product exacqVision Client Steps to Reproduce Obtain and configure a self-signed or untrusted third party cert Configure the exacqVision Client to "Require SSL Certificate Validation" (Configuration > Client) Expected Results The SSL certificate is validated and you get no error…
My Client changed themes or prevents me changing the theme (10/10/2023) - Description Themes were added in ExacqVision Client version 8.04, permitting the Desktop Client to be customized to an operator's preference. With the release of ExacqVision Client 19.03, new client installs defaulted to the Light theme in place of the Classic theme. Problem Updating to ExacqVision Client 23.06 has changed my Client theme. I cannot change…
Checking Your Case Status (10/10/2023) - Did you know that you can check the status of cases you created within the Exacq Support Portal? After logging into the Exacq Support Portal, open the Support menu. Select My Cases from the menu. A list of cases that appears will list the status of the case as open or closed. Further details can…
Enabling Automount in Linux (10/10/2023) - This procedure is useful if you cannot export to a non-optical USB drive using the operating system's user account. Requirements Non-bootable USB drive with at least 2GB of available space.USBMount.tar.gz file copied to USB drive (file attached below).An exacqVision Server running Ubuntu version 10.04. Notes Only one USB drive can be auto-mounted at a time.…
RS-485-to-USB Adapter Compatibility with ExacqVision (10/10/2023) - Two RS-485-to-USB adapters have been tested for compatibility with exacqVision: B&B Electronics, model 485USB9F-4W and VSCom, model USB-COMi-TB. The tests used the drivers supplied with the devices, and data has successfully been transmitted and received to and from each adapter. They were also tested in a loopback configuration with the RS-485 port built into an…
Archiving Status: Target File Write Stalled (Linux) (10/10/2023) - Starting in exacqVision 6.6, the Archiving page can report a status of Failed - Target File Write Stalled. This status is displayed after 15 minutes of inactivity during an active archive task. While in this condition, archiving is stalled and hardware monitoring is stopped, but video recording continues normally. This condition affects only Linux-based exacqVision…
ExacqVision A-Series 4U Drive Replacement Guide (10/10/2023) - NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:…
Adding Desktop Trash Bin in Ubuntu (10/10/2023) - Steps below are separated by version. To find your version, open a Terminal CLI using the Menu bar, or pressing CTRL+ALT+T. Enter one of the following commands will display your version information. cat /etc/issue lsb_release Ubuntu 18.04 & 20.04 From the System menu, expand the Look and Feel menu, then select MATE Tweak. On…
Notification Emails May Not Contain Weblink (10/10/2023) - Issue When a Weblink is configured in the body of a notification email, it may just show “Connected to Web Server” instead of providing an actual link. Workaround Check the Attach Preview checkbox on the notification profile. Version Affected ExacqVision Server 19.09 Version Fixed ExacqVision Server 19.12 
ExacqVision RTSP Server Guide (Legacy) (10/10/2023) - exacqVision-RTSP-Server-GuideDownload
How do I find my hostname for Exacq Cloud-Integrated Service Portal (10/10/2023) - Someone asks, "What is my FQDN, Hostname or IP Address I need to put in to my Firewall for Exacq Cloud-Integrated Services Portal to work correctly?" It is the customers URL they access for the Integrated Services Portal https://exa001.exacq.net the part in BOLD is specific to them and starts with three letters and followed by…
Western Digital Gold and Ultrastar drives are incorrectly reported with temperature “Threshold Exceeded” status (10/10/2023) - Issue Adding Western Digital (WD) Gold and Ultrastar Enterprise class SATA hard disk drives to server versions prior to 19.06 will result in the drives being incorrectly reported with a temperature "Threshold Exceeded" status. Although verified with these two particular series of drives, the issue may apply to others as well. Root Cause The software…
How multiple adapters on the same network are expected to behave (10/10/2023) - Summary If you configure a Windows-based computer that has more than one network adapter on the same physical network and protocol subnet, you may experience unexpected results. This article describes the expected behavior of this kind of nonstandard configuration. More Information Consider the following scenario: You have a working computer that has Windows installed. Two…
Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors. (10/10/2023) - IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the…
How to prevent a specific Windows update or driver from installing (10/10/2023) - In Windows 10 there is no way to block the installation of a particular Windows Update(s) through 'Update & Security settings, like in the previous Windows versions (Windows 7 or Windows Vista). In Windows 10, the Windows Updates are set to be automatically installed in order to keep your device always updated. On the other hand,…
Setting the listed LDAP group on Exacq as the primary group for a specific user will not allow the user to log in (10/10/2023) - If you have an LDAP group that is listed on Exacq and set this group as the primary group for a specific user, this user will not be able to log in on Exacq Software. The workaround for this issue: Setting another group as an admin for this user. Adding another group in which that…
G-Series is showing Unsupported Server Hardware (10/10/2023) - The Hardware Monitoring tab for Exacq G-Series displays the message "Unsupported server hardware". This is expected behavior. 
Setting a primary group to an LDAP user (10/10/2023) - Issue If you have an LDAP group listed on the ExacqVision server, and you set this group as a primary group for a specific user. The Active Directory will not authorize this user to log in on ExacqVision software. Solution Remove this group from being the primary group of the user, or add this user…
USBDIO Modules connected to IP only NVRs will not have the PTZ use option (10/10/2023) - This is because that control should be provided by the encoder and the PTZ plugin is not installed. 
No motion detection on the bottom when changing to the corridor mode for the HikVision cameras (10/10/2023) - When changing the windows for the HikVision cameras to the corridor mode, it will not trigger the motion on the bottom because it's not supported by Exacq yet. This feature will be supported on the ExacqVision Server version 22.03.
Mac Clients having issues connecting to LDAP (10/10/2023) - Encountered on : Ventura 13.5 and above We need to make sure that the client machine is Joined to the Domain via the GUI method using the instruction in the following link from Apple. https://support.apple.com/guide/directory-utility/configure-domain-access-diru11f4f748/mac Encountered on : BIG SUR 11.4Behavior: MAC Clients are not able to connect to the Domain Using LDAP only. We…
Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0 (10/10/2023) - Description Samsung motion settings disappear when last motion window is removed. Product ExacqVision Server 21.12.2.0 Steps to Reproduce From the cameras settings page select the motion tab remove all motion windows Expected Results Motion Windows are removed and new motion windows can be created Actual Results Motion Windows are removed but Motion Window settings have…
Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager (10/10/2023) - Description When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. Product ExacqVision Enterprise Manager Steps to Reproduce From the EM Dashboard, select Users On the Users page select UNMANAGED SERVER USERS to display a list of…
How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to (10/10/2023) - Description If any customer is wanting to set up an event to trip when selecting 2 associations on live view to trigger a light to alert employees they are being listened in on. Product USBDIO Module: Steps to Reproduce The task was to create a live view association as well as a trigger to turn…
Processed Case Management Config Update (10/10/2023) - Description This message is similiar to other "loaded config" messages. Notes This is a normal message unless it occurs repeatedly. 
Setting a Static IP on an ExacqVision Server (10/10/2023) - Product ExacqVision Server Solution Open the ExacqVision Desktop Client application and click the gear icon from the upper-left toolbar to enter Configuration mode. Using the navigation tree along the left-hand side, locate the name of the server. If this is a new system that has not been renamed it will simply read 'ExacqVision Server'. Click…
My Illustra Camera Isn’t Recording Motion (10/10/2023) - Issue Illustra cameras may be showing a status of "Motion not Supported" or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to 'Enhanced' vs 'Standard' security resulting in the camera sending out metadata over HTTPS instead of HTTP. Resolution Select one of the following options: Update…
Enhanced vs Standard Security on Illustra cameras (10/10/2023) - After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode. Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing…
Connecting an Analog Microphone to a Cloudvue C2C Camera (10/10/2023) - Cloudvue's cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue's services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and…
MegaRAID Definitions and Drive States (10/9/2023) - Description Common definitions and drive states used in relation to MegaRAID RAID Controllers. Product MegaRAID Storage Manager LSI Storage Authority Virtual Drive A virtual drive is a partition in a drive group that is made up of contiguous data segments on the drives. A virtual drive can consist of these components: An entire drive group…
Where can I access Training Courses? (10/6/2023) - Exacq-Training-CoursesDownload
Changing The Cloudvue Account for a KT-1 Access Controller (10/6/2023) - Description Account changes cannot be made through Cloudvue Manager. A ticket will need to be raised with engineering so they can make the necessary changes in the cloud database. Product Cloudvue Access KT-1 ioSmart Readers Solution Gather the following information to include on the engineering ticket. Controllers MAC Controllers URL Current Account Name Current Account…
Cloudvue – Default Ports (10/3/2023) - Description The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed to ensure devices are able to reach the cloud. Products Cloudvue C2C Cloudvue Gateway Cloudvue Manager Default Ports PortDescriptionProduct(s)80Hypertext Transfer Protocol (HTTP)Cloudvue LocalCloudvue Gateway Cameras123Network Time Protocol (NTP))Cloudvue Gateway443Hypertext…
Exacq Facial Matching (9/26/2023) -
2023-09-19 – Global Exacq Support Training – Serial Data (9/26/2023) -
Illustra Body Worn Camera Installer – Dock Controller Section Fails. (9/25/2023) - Illustra Body Worn Camera Installer – Dock Controller Section Fails. Introduction This knowledge-based article provides a solution for a failure of the dock controller section of the Illustra Body Worn camera installation. This is due to an out-of-date cert on the MSI installer. The official release is due on the Illustra website in line with…
The Device Type I need isn’t listed (9/19/2023) - Details When adding an IP device to your ExacqVision Server, each device will be associated with a Device Type that selects the underlying plugin used for communication. The article, What IP cameras are supported by ExacqVision?, will tell you more about how to use the IP Camera Integration database to find the proper Device Type. …
Customizing Client Audio Alerts (9/19/2023) - The ExacqVision Desktop Client software has the ability to alert users with audio when using Event Monitoring. See the Client Help file, press F1, to learn how to set up Event Monitoring, or watch the Event Monitoring training video.Using audio alerts is a good way to bring attention to system operators when events of importance…
Password Strengthening and Augmented Authentication Integration with S2 (9/18/2023) - If this setting is enabled then it is possible with certain version of Server software, an API issue could occur. Specifically with the OVID plugin when integrating with S2. Product TESTED Version:Client Version: "22.12.2.0"Server Version: "22.12.5.0"evOVID plugin version 1.1.12.123380 Steps to Reproduce If the Password Strengthening and Augmented Authentication is enabled then OVID plugin will…
ExacqVision Client Auto-start on Linux-based Systems (9/15/2023) - Every ExacqVision server is preconfigured to automatically start the ExacqVision Client software after system startup. To disable this feature, run the following commands in a Terminal console: sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.bak sudo mv /home/admin/.config/autostart/evc.desktop /home/admin/.config/autostart/evc.bak To reverse this procedure, run the following commands: sudo mv /home/user/.config/autostart/evc.bak /home/user/.config/autostart/evc.desktop sudo mv /home/admin/.config/autostart/evc.bak /home/admin/.config/autostart/evc.desktop To configure ExacqVision Client…
Time Zone Only Shows UTC-0 Option (9/8/2023) - Symptom In the exacqVision Client software on the 'System Configuration' page, under the 'Date/Time' tab, the Time Zone drop down menu has only one option, UTC-0. Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The…
Explaining NTP (9/8/2023) - Time synchronization is an often overlooked concept in computer networking. The Network Time Protocol, also just shortened to NTP, is a network protocol and standard that allows distributed computers to synchronize their time. Why is this important? Keeping proper time on computers, particularly when dealing with several computers communicating with each other, is important for…
Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar (9/6/2023) - Description Customer notice the toolbar with extremely large icons after updating to 23.06.2.0 Client. This was seen with multiple 4k monitor on a single client work station. Product Client 23.06.2.0 Steps to Reproduce Removed software and install client version 23.06.2.0 and issue would appear. Installed 23.03 no issues seen. Updated the client to 23.06.2.0 version…
Using NumberOK Edge LPR with Hanwha Cameras (9/5/2023) - Hanwha-LPRDownload
Windows 7 Hard Drive Unexpectedly Shows Needs Prep (9/5/2023) - Description We have seen cases on NVRs running Windows 7 where a drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product exacqVision Server 22.12.5.0 exacqVision Server 23.03.1.0 Microsoft Windows 7 Steps to Reproduce Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware…
Cloudvue SSH Tunneling (9/1/2023) - Description Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices. This is where tunneling comes into play and the following instructions explain the process. Products C2C Cloudvue Gateway Tunneling Machine Setup To properly setup your tunneling machine the following must be completed once. The…
Enterprise System Manager Shell (8/31/2023) - To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command: cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\ Then type: enterprisesystemmanager.exe shell To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell The following commands can be used…
Adding a new server to the exacqVision Integrator Services Portal Outbound Connections Tab (8/28/2023) - To add a new server to the Integrator Services Portal(ISP) instance you will need a thick client connection to the server. Proceed to the server outbound connection tab: Click on Configure to enter your Portal credentials. Portal credentials are provided when your dealer ISP instance is created. If you don't have a portal account submit…
LDAP connection requirements (8/28/2023) - Description:- In order to succeed in the remote client authentication via LDAP, We will need to make sure that we have the following three points. ExacqVision Server uses an enterprise license and is connected to an AD/LDAP server. ExacqVison Client is able to reach the Exacq Server via port 22609, and the LDAP via port…
“Found Server Awaiting Key” connection status (8/23/2023) - The ExacqVision Client software authenticates to the Server software through an exchange of encryption keys. When you first connect to a server, you should see the "Found Server, Awaiting Key" message very briefly. Once keys are exchanged successfully and the user is authenticated, the status changes to "Connected". If the status is stuck at "Found…
Cloudvue Cybersecurity Sheet (8/23/2023) - Cloudvue-Cybersecurity-SheetDownload
Adding an Authorized Public SSH Key to a C2C (8/21/2023) - Description SSH access to Cloudvue C2C devices depends on RSA public/private key pairs. Public keys for L3 Cloudvue support were added into the Cloudvue production software with the release of 22.9.0 in January of 2023. The following instructions can be used to temporarily add a public ssh key to a C2C device. SSH public keys…
Cloudvue Gateway – Registration Wizard Fails to Complete (8/16/2023) - Description We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process. Product • Cloudvue Gateway Steps to Reproduce •…
License Transfer Rules (8/16/2023) - General Transfer Rules The license being transferred "From" must have a current SSA. "From" and "To" licenses must be the same level. (Start, Professional, Enterprise) An existing "To" license keeps its SSA end date. This includes "To" licenses with an expired SSA. New "To" or "Zero" licenses:NOTE: A "Zero" license is an existing license that…
Tunneling to a Cloudvue Gateway From a Local Windows Machine (8/16/2023) - Description At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local Windows machine which once established will allow access to these resources from a web browser on the local machine.…
Remote Port Forwarding using the Reverse Tunneling Script (8/15/2023) - Description At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera. The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script. Once setup you will be able to access the terminal (ssh) or the…
What Operating Systems does ExacqVision software support? (8/14/2023) - The Exacq.com web site provides a list of supported operating systems for each software product under System Requirements. This is the best location for current OS information. ExacqVision ServerExacqVision ClientExacqVision Webserver 
Lenel OnGuard version 8.0 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 8.0^Version 3.2.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/8.0%2BAccessory%2BAdd-On%2Bfor%2BExacq.exe^18 May 2021^11MB,
Lenel OnGuard version 7.6 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.6^Version 3.2.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.6%2BAccessory%2BAdd-On%2Bfor%2BExacq.exe^28 June 2021^11MB,
Lenel OnGuard version 7.5 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.5^Version 3.1.6^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.5%2BAccessory%2BAdd-On%2Bfor%2BExacq.msi^13 April 2020^4.2MB,
Lenel OnGuard version 7.4 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.4^Version 3.1.6^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.4%2BAccessory%2BAdd-On%2Bfor%2BExacq.msi^13 April 2020^4.2MB,
Lenel OnGuard version 7.3 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.3^Version 3.1.4^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.3_Accessory_Add-On_for_Exacq.zip^30 January 2017^4.4MB,
Lenel OnGuard version 7.2 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.2^Version 3.1.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.2.252%2BAccessory%2BAdd-On%2Bfor%2BExacq%2BSupport.zip^10 February 2016^4.4MB,
Lenel OnGuard version 7.1 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.1^Version 3.1.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/7.1.481%2BAccessory%2BAdd-On%2Bfor%2BExacq%2BSupport.zip^10 February 2016^4.4MB,
Lenel OnGuard version 7.0 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 7.0^Version 3.0.8^https://exacq.s3.us-east-1.amazonaws.com/Lenel/exacq-lenel_7.0_Accessory_Add-On.zip^30 January 2015^4.1MB,
Lenel OnGuard version 6.6 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 6.6^Version 2.1.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/6.6.287%2BAccessory%2BAdd-On%2Bfor%2BExacq%2BSupport%2B1.0.1.zip^9 October 2014^2.6MB,
Lenel OnGuard version 6.5 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 6.5^Version 2.1.0^https://exacq.s3.us-east-1.amazonaws.com/Lenel/6.5.624_Accessory_Add-On_for_Exacq_Support_1.0.3.zip^9 October 2014^3.8MB,
Lenel OnGuard version 6.3 and 6.4 (8/10/2023) - exacqVision plug-in for Lenel OnGuard Version 6.3 and 6.4^Version 2.0.1^https://exacq.s3.us-east-1.amazonaws.com/Lenel/exacq-lenel_03_2011.zip^18 September 2014^4.7MB,
exacqVision eVsymmetry plug-in for Windows (8/10/2023) - exacqVision eVsymmetry plug-in for Windows^Version 1.3.2.149868^https://exacq.s3.us-east-1.amazonaws.com/AMAG-G4S/exacqVisionSymmetry-1_3_2_149868.exe^22 January 2019^9.3MB,
exacqVision MASterMind plug-in (8/10/2023) - exacqVision MASterMind plug-in^Version 1.0.8.150713^https://exacq.s3.us-east-1.amazonaws.com/MASterMind/evMASvideo_1.0.8.150713_x86.exe^30 January 2019^2.7MB,
Troubleshooting 100% Smartvue Partition Disk Space Usage (8/9/2023) - Description The Disk Space Use% for the partition mounted as /smartvue should not reach 100%. If it does odd behavior too include loss of live or recorded video may occur. Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database. Product Cloudvue Gateway Steps…
What is H.264 / H.265? (8/8/2023) - H.264 and H.265 H.264 (MPEG-4 AVC) and H.265 (MPEG-4 HEVC) are MPEG video standards. H.265 is the newer of these standards. What is Motion JPEG? Motion JPEG is a compression format that is older than H.264/H.265 and was created as a version of the still image JPEG format for video use. It is often shortened…
ExacqVision Hybrid s7DVR Driver (8/8/2023) - exacqVision Hybrid s7DVR Driver^Version 7.5.3.71228^https://www.exacq.com/reseller/s7dvr-Setup_x64.exe^21 November 2014^4.8MB,
ExacqVision Hybrid s7eDVR Driver (8/8/2023) - exacqVision Hybrid s7eDVR Driver^Version 7.14.0.116994^https://www.exacq.com/reseller/s7eDVR-Setup_x64.exe^31 July 2017^4.3MB,
ExacqVision Hybrid tDVR Driver (8/8/2023) - exacqVision Hybrid tDVR Driver^Version 1.3.5.129409^https://www.exacq.com/reseller/tdvr-Setup_x64.exe^23 March 2018^17.5MB,
evLPR for Linux (8/8/2023) - evLPR for Linux^Version 1.1.1.0^https://www.exacq.com/reseller/1.1/evLPR_1.1.1.0_x64.deb^10 July 2020^81MB,
evLPR for Windows (8/8/2023) - evLPR for Windows^Version 1.1.0.0^https://www.exacq.com/reseller/1.1/evLPR_1.1.0.0_x64.exe^10 July 2020^21.6MB,
VideoGuard for Linux 64-bit (8/8/2023) - VideoGuard for Linux 64-bit^Version 1.0.3.0^https://www.exacq.com/reseller/1.0/exacqVisionVideoGuard_1.0.3.0_x64.deb^2 December 2019^14.2MB,
VideoGuard for Windows 64-bit (8/8/2023) - VideoGuard for Windows 64-bit^Version 1.0.3.0^https://www.exacq.com/reseller/1.0/exacqVisionVideoGuard_1.0.3.0_x64.exe^2 December 2019^2.6MB,
Transacq Client Linux (8/8/2023) - Transacq Client Linux^Version 1.2.6.72482^https://www.exacq.com/reseller/exacqVisionTransacq-1.2.6.72482.deb^22 January 2015^31.2MB,
Transacq Client Windows (8/8/2023) - Transacq Client Windows^Version 1.2.6.72482^https://www.exacq.com/reseller/exacqVisionTransacq-1.2.6.72482.exe^22 January 2015^12.6MB,
Archive Sync for Linux 64-bit (8/8/2023) - Archive Sync for Linux 64-bit^Version 1.0.0.136452^https://exacq.com/reseller/1.0/exacq-archive-sync_1.0.0.136452_x64.deb^22 June 2018^2.6MB,
Exacq Legacy Camera Support for Linux 64-bit (8/8/2023) - Exacq Legacy Camera Support for Linux 64-bit^Version 1.0.2.136357^https://exacq.com/reseller/1.0/exacq-legacy-camera-support_1.0.2.136357_x64.deb^21 June 2018^3MB,
Exacq Legacy Camera Support for Windows 64-bit (8/8/2023) - Exacq Legacy Camera Support for Windows 64-bit^Version 1.0.2.136357^https://exacq.com/reseller/1.0/exacq-legacy-camera-support_1.0.2.136357_x64.exe^21 June 2018^16.8MB,
Cloudvue Gateway – Video File Naming Format (8/8/2023) - Description The Cloudvue Gateway video file storage structure is as follows: Product Cloudvue Gateway Solution /smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4 MAC (The MAC address of a connected camera)YYYY (Year such as 2023)MM (Month such as 03 for March)DD (Date such as 30 for the 30th)Note: The folders Year, Month Date are UTC/GMT not the local time zone of the…
exacqVisionSentryControl User Interface for Linux (8/8/2023) - Vital Installation Instructions - Read Before Downloading ~ exacqVisionSentryControl User Interface for Linux^Version 1.0.14.134927^https://www.exacq.com/reseller/exacqVisionSentryControl_1.0.14.134927.deb^31 May 2018^19.5MB,
exacqVisionSentry Service for Linux (8/8/2023) - Vital Installation Instructions - Read Before Downloading ~ exacqVisionSentry Service for Linux^Version 1.0.14.134927^https://www.exacq.com/reseller/exacqVisionSentry_1.0.14.134927.deb^31 May 2018^43.3MB,
exacqVisionSentryControl User Interface for Windows (8/8/2023) - Vital Installation Instructions - Read Before Downloading ~ exacqVisionSentryControl User Interface for Windows^Version 1.0.14.134927^https://www.exacq.com/reseller/exacqVisionSentryControl_1.0.14.134927.exe^31 May 2018^7.4MB,
exacqVisionSentry Service for Windows (8/8/2023) - Vital Installation Instructions - Read Before Downloading ~ exacqVisionSentry Service for Windows^Version 1.0.14.134927^https://www.exacq.com/reseller/exacqVisionSentry_1.0.14.134927.exe^31 May 2018^15.6MB,
exacqVision-S2 OVID driver for Linux (8/8/2023) - exacqVision-S2 OVID driver for Linux^Version 1.1.12.123380^https://www.exacq.com/reseller/exacqVisionOVID.deb^6 December 2017^30.1MB,
exacqVision-S2 OVID driver for Windows (8/8/2023) - exacqVision-S2 OVID driver for Windows^Version 1.1.12.123380^https://www.exacq.com/reseller/exacqVisionOVID.exe^6 December 2017^22.9MB,
Cloudvue Gateway Registration Wizard (8/8/2023) - Description New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local. This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step. Product Cloudvue Gateway Basic Steps Using a computer connected to the same network as the Cloudvue…
Email notification attachment is not working with H.265 format (8/7/2023) - Description:- When cameras set to work on H.265 format, Email notification attachment will not work with Exacq server version 23.09 and older. Workaround:- Switch the cameras to work on H.264 format Resolution:- This feature is not supported yet on Exacq Software and will be added on ExacqVision Server version 23.12 and newer.
ExacqVision Client M-Series Legacy Versions (8/4/2023) - {2020} Q1 2020-03-15 ev-Client-Linux-arm^Version 20.03.6.0^https://cdnpublic.exacq.com/20.03/exacqVisionClient_20.03.6.0_arm-glibc.deb^21 April 2020^42.4MB, {2019} Q4 2019-12-15 ev-Client-Linux-arm^Version 19.12.4.0^https://cdnpublic.exacq.com/19.12/exacqVisionClient_19.12.4.0_arm-glibc.deb^13 December 2019^40.3MB, Q3 2019-09-15 ev-Client-Linux-arm^Version 19.09.8.0^https://cdnpublic.exacq.com/19.09/exacqVisionClient_19.09.8.0_arm-glibc.deb^8 October 2019^41.9MB, Q2 2019-06-15 ev-Client-Linux-arm^Version 19.06.6.160676^https://cdnpublic.exacq.com/19.06/exacqVisionClient_19.06.6.160676_arm-glibc.deb^1 August 2019^41.4MB, Q1 2019-03-15 ev-Client-Linux-arm^Version 19.03.8.153179^https://cdnpublic.exacq.com/19.03/exacqVisionClient_19.03.8.153179_arm-glibc.deb^22 March 2019^40.1MB, {2018} Q4 2018-12-15 ev-Client-Linux-arm^Version 9.8.4.150001^https://cdnpublic.exacq.com/9.8/exacqVisionClient_9.8.4.150001_arm-glibc.deb^10 January 2019^39.6MB, Q3 2018-09-15 ev-Client-Linux-arm^Version 9.6.3.143138^https://cdnpublic.exacq.com/9.6/exacqVisionClient_9.6.3.143138_arm-glibc.deb^20 September 2018^37.7MB, Q2 2018-06-15 ev-Client-Linux-arm^Version 9.4.2.136542^https://cdnpublic.exacq.com/9.4/exacqVisionClient_9.4.2.136542_arm-glibc.deb^22 June 2018^37.4MB, Q1 2018-03-15 ev-Client-Linux-arm^Version 9.2.2.129658^https://cdnpublic.exacq.com/9.2/exacqVisionClient_9.2.2.129658_arm-glibc.deb^28…
Troubleshooting E-Mail Message Profiles (8/3/2023) - Description Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail. Product ExacqVision Client Solution If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause. Pro Tip: Filter the displayed search results for entries relevant to notifications by typing…
Sending Notifications With Gmail in Exacq (8/3/2023) - Description You can configure an ExacqVision system to use Gmail SMTP Server to send an e-mail notification when an event occurs. Product ExacqVision Desktop Client Solution Google has announced starting May 30, 2022, They will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using…
Configuring Nginx or Apache as a Web Service Gateway (8/1/2023) - Description The 9.0 release of the web service has replaced Apache with an in-house developed web frontend (WFE) for handling API requests. Certain users may wish to configure a gateway web server to enforce custom policies. The following provides users with a reference for configuring either Nginx or Apache as a gateway. Additionally, it describes…
How to disable TLS version 1.0 in the exacqVision web service – LEGACY (8/1/2023) - Applicable Versions This document now applies only to exacqVision Web service 8.8 and earlier. Beginning with version 9.0, the web service no longer uses Apache. If you need to disable TLS 1.0 we recommend the use of a web service gateway. The steps in configuring a web service gateway are detailed in Configuring Nginx or…
Gateway Tools Designed for Cloudvue Only (8/1/2023) - Description Gateway Tools are designed to work with Cloudvue only and will display a "Device Offline" error if launched from Cloudvue Local. Product Cloudvue Cloudvue Local Steps to Reproduce Access an NVR via Cloudvue Local Navigate to Settings > Settings Tab > Gateway Tools Click either Sync Gateway or Reboot Gateway Expected Results Popup Message…
Server not recording to iSCSI volumes (7/28/2023) - Description:If all the storage drives are ISCSI, then "Recording Not Possible" is seen on the Storage page of the desktop client.If some storage drives are local, then recording only happens to local drives, thus reduces the overall content age of the oldest available video/audio.Workaround: Make sure the iscsi service starts before exacq:See: Set iSCSI Storage…
Set iSCSI Storage to Start Before ExacqVision Server in Windows (7/28/2023) - If you are recording video to an iSCSI target in Windows, it is important to ensure the iSCSI device is available in the operating system before the ExacqVision Server starts. Please follow the instructions from the Microsoft iSCSI Software Initiator Version 2.x Users Guide: Note: The following information was written and published by Microsoft Corporation,…
iSCSI on Ubuntu (7/28/2023) - Retrieved From HowtoForge Setting Up The Initiator Install the initiator: sudo apt-get install open-iscsi Next we open /etc/iscsi/iscsid.conf... sudo nano /etc/iscsi/iscsid.conf ... and set node.startup to automatic: Then we restart the initiator: sudo /etc/init.d/open-iscsi restart Now we connect to the target (server2) and check what storage devices it has to offer:…
Are Microsoft Windows Updates Enabled on ExacqVision Systems? (7/28/2023) - By default, Microsoft's automatic Windows updates are not enabled on ExacqVision systems. There are no known ExacqVision compatibility issues with any currently available Windows updates. However, if you decide to apply Windows updates your ExacqVision system, we suggest that you apply only the critical updates. Do not apply optional updates. NOTE: If your Windows update settings…
Adding/Configuring Locales on Ubuntu Linux (7/27/2023) - For Ubuntu, adding a new locale (language) is a two-step process. First, determine the UTF8-encoded locale name, then generate the UTF8-encoded locale. Determine Locale Name Open a command line window and type: less /user/share/i18n/SUPPORTED This will list all of the locales Ubuntu supports. Scroll down to find the one that matches the ISO 639-1/ISO…
Adding a multi channel camera to a Cloudvue Gateway (7/27/2023) - Description This document will outline how to add a camera that has multiple channels but 1 IP address Product Cloudvue GatewaySteps to Reproduce Select the gateway in Cloudvue Select "Settings" icon Select "Devices" Then Click "add device by IP address" Select the manufracture Select the model make sure its channel 1 for that type Repeat for…
Line Level vs Mic Level Audio (7/27/2023) - About Audio Signals Audio signals are not all the same. There are four different types of audio signals: Microphone (Mic) level Instrument level Line level Speaker level This article will focus on the two forms commonly encountered around NVRs and surveillance equipment, Mic Level and Line level. Mic level signals, those coming from a microphone,…
Incorrect Data Centre Registering KT-1 to Cloudvue (7/27/2023) - Description When converting a KT-1 to Cloudvue mode sometimes the datacenter does not save to the correct location. Product Cloudvue Manager KT-1 Steps to Reproduce Setup a KT-1 Convert this to Cloudvue mode and select the data centre Expected Results Data centre is saved as EMEA or AU Actual Results Data centre still says North…
Downgrading Enterprise Manager software from 23.06 to lower versions (7/27/2023) - Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or "Rolling Back" Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended…
Adding Non-Licensed IP Devices When Licenses Are Full (7/25/2023) - When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices. This error message appears via pop-up message or Client Indicator, then does not allow the…
Video Codecs vs Video Containers (7/25/2023) - CodecsCodec is a term that combines compression and decompression. Transmitting video streams or storing video files in a compressed format to save bandwidth and storage capacity requires one algorithm to compress the video and another to decompress it at the system receiving the stream or playing the file. Containers Containers are just that, a container…
H.264 General Information Only (Axis Do Not Share) (7/25/2023) - H.264-General-InformationDownload
Setting up the Kiosk User for ExacqVision Systems (7/25/2023) - Windows systems built by ExacqVision no longer ship with a default 'admin' and restricted 'user' account beginning with Windows 10. Some early Ubuntu 16.04 images still contain the 'admin' account, but do not have the restricted 'user' (this was changed in a later image will not have either 'admin' or 'user'). This change is due…
Change the Default Login for Windows (Legacy) (7/25/2023) - The steps described below are legacy instructions and have been superseded. Use the Exacq Kiosk User software to create kiosk user accounts and select whether or not a kiosk user account will automatically login. See also: Setting up the Kiosk User for ExacqVision Systems LEGACY Changing the default login for Windows: Open the Start menu…
Changing the Automatic Login User in Linux (Legacy) (7/25/2023) - To change the automatic login user in Linux, complete the steps provided for your Linux version. Ubuntu 18.04 and higher On systems built by Exacq with Ubuntu version 18.04 and higher, the ability to use the operating system to configure automatic logins has been removed as a security measure. You may, however, utilize the…
Live Camera View Displays Gray or Black Areas (7/24/2023) - Why do these areas appear? When displaying camera streams in Live mode in the ExacqVision Desktop Client you may notice gray or black "bars" to the side or above and below the image. This is due to conflicting display aspect ratios. The Client software adapts the live camera viewing panel(s) to the video stream provided.…
Enabling 4×3 Resolution to Eliminate Gray Bars in Video Windows (Legacy) (7/24/2023) - NOTE: These are Legacy instructions. This behavior was replaced when Client settings implemented Panel Size settings.When using cameras with a 4x3 resolution, gray bars might appear to the left and right of the camera's video window in exacqVision Client. To stretch the 4x3 video so that it fills the screen, manually set the video card…
Connecting an ExacqVision Hybrid System to a Pelco Coaxitron Translator for Analog PTZ Control (7/24/2023) - ExacqVision Hybrid servers have the ability to integrate with Pelco Coaxitron CXTA 9760 devices. This allows customers with existing Pelco PTZ cameras that are controlled through the coax with the Coaxitron protocol to be controlled using ExacqVision software. The CXTA accepts the Pelco 422 protocol from the ExacqVision server, and it outputs the data over…
Removing an Unwanted USB I/O Device from a Server’s Configuration (7/24/2023) - If a USB I/O module was previously used and later disconnected from the server, the software will retain the configuration and the module will remain listed in the left-side navigation panel. If you wish to permanently remove this device from appearing in the software, you will need to log in to the server’s operating system…
How to Get an ioSmart Reader Serial Number (7/24/2023) - Description In order to properly add an ioSmart reader in Cloudvue you will need the ioSmart Readers Conf Code and Serial Number. These two values are combined and makeup the devices Serial Number in Cloudvue. Here are the current options for obtaining that information. Product ioSmart Smart Reader Solution Use either of the following methods…
Manually Checking a Drive for Errors in Linux (7/24/2023) - Run fsck On Linux systems, if a disk encounters a filesystem error, the physical drive may still be good but require a file system consistency check. Perform the following steps to attempt to correct this. If the affected volume is a video storage volume: Stop the ExacqVision server service. Open a Terminal window and enter:sudo…
How to force disk check (fsck) in Linux. (7/24/2023) - One way to determine if the drive is failing in Linux is to run the following command in the terminal dmesg | less This should give you an error list you can scroll through for read/write errors. If you see a problem on a data drive perform the following: Stop the exacq vision server servicesudo…
Replacing an eDVR Board on a Windows-based exacqVision System (Legacy) (7/24/2023) - Replacing-an-eDVR-Board-on-a-Windows-based-exacqVision-System The following procedures describe the process for replacing an eDVR board in a Windows-based exacqVision server. If you have an exacqVision server with multiple eDVR boards, complete both procedures; on a single-board system, you can skip directly to the second procedure. NOTE: You must be logged in to Windows as an Adminsitrator to perform…
Viewing and Exporting ExacqVision System Log Files (7/24/2023) - IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics To…
MAC OSX Clients Will Show a Cropped View of Cameras (7/24/2023) - Description When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.2. The image will…
How to edit a user in Cloudvue Manager (7/24/2023) - Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps Login to CVM Select search and "Search Users" Type in the name you are looking…
Adding Desktop Recycle Bin in Windows (7/17/2023) - NOTE: The Desktop Recycle Bin is removed on purpose. This is intended to prevent users from using the Recycle Bin as a file directory for storage. Consider this when choosing to add this back to your system. WARNING: The following steps involve editing the Windows Registry. Only experienced administrators should edit the registry. Incorrect edits…
Cloudvue Illustra Essentials Gen4 Cameras Data Sheet (7/17/2023) - Cloudvue-Illustra-Essentials-Data-Sheet_R01Download
Replacing a Drive on an exacqVision System with an LSI RAID Controller (7/13/2023) - It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager. Identify and Replace the Failed Drive In exacqVision Client, navigate to Config (Setup) Page, which…
Managing Physical Drives using LSA (LSI Storage Authority) (7/13/2023) - Description All physical drives connected to the MegaRAID controller can be managed using LSI Storage Authority. Product MegaRAID 93xx Series RAID Controller LSI Storage Authority Start and Stop Locating a Drive If the physical drives are in a disk enclosure, you can identify them by making their LEDs blink.Perform the following steps to identify the…
Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having a 20 GB or larger ROOT partition (7/13/2023) - Description •This procedure applies to replacing the first non-RAID storage drive (mechanical SATA hard disk drive) on an Ubuntu Linux-based exacqVision server. If the operating system ROOT partition is 20GB or larger, the replacement storage drive will only need to have the first “storage” partition created on it.•These instructions assume that the Linux operating system…
Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having an 8 GB or smaller ROOT partition (7/13/2023) - Description •This procedure applies to replacing the first non-RAID storage drive (mechanical SATA hard disk drive) on an Ubuntu Linux-based exacqVision server. If the operating system ROOT partition is 8GB or smaller, the replacement primary storage drive will need to have the “Linux swap”, “export”, and first “storage” partitions created on it.•These instructions assume that…
Resetting a Password in Enterprise System Manager (7/11/2023) - **This should NEVER be given out to a customer** To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux. Windows Stop all six Enterprise Manager services. Open Command Prompt as Administrator. cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder…
Recording Not Possible – Linux DST Issue (7/11/2023) - Title Recording Not Possible - Linux DST Issue Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. …
How do I check the software subscription on my ExacqVision Server? (7/8/2023) - The following methods allow you to examine a system's license details and SSA expiration: Using the Systems page (Multiple Systems) With the ExacqVision Desktop Client software open, click the 'Gear' icon to enter Configuration mode. Select the Systems node from the top of the left-hand navigation tree. Scroll to view the License column, describing the…
Creating Child Maps (7/7/2023) - NOTE: Enterprise licensing is required to create child maps. To create a child map, open the ExacqVision Desktop Client and complete the following steps: Click the Maps node on the navigation tree to open the Maps page. From the maps tree, click to highlight an existing map you wish to be the parent map to…
Supporting HDD SMART Data on Third-party Hardware (7/7/2023) - When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include: Broadcom MegaRAID 9670 Broadcom MegaRAID 9560 LSI MegaRAID 9670 LSI MegaRAID 9560 3ware 9750 3ware 9650 If a different controller (or no drive controller) is used, the…
Troubleshooting an eDVR Board (7/7/2023) - To troubleshoot an eDVR board, complete the following steps: Download Microsoft's DebugView program from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx Open the file C:\Windows\xdvapi.iniNote: In Windows 7 or Windows Vista, run Notepad as an Administrator and then select Open from the File menu and change the file type to 'All Files (*.*)' to open the INI file. Find the [CONFIG]…
Moving Files From Cloudvue Gateway to Windows (7/6/2023) - Description At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH connection between a machine running Windows and a Gateway. It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to…
Cloudvue – Recording Schedule Types (7/5/2023) - Description The following describes the currently available recording schedule types Product C2C Cloudvue Gateway Solution Schedule Types Motion Video recording is based on motion detection and is recorded both locally on the SD (C2C camera) or HDD (Gateway) and simultaneously in the cloud Record Video recording is constant based on the schedule and is recorded…
Configuring live video streams in Enterprise Manager (7/5/2023) - Live video streaming is available in Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM). This is useful for examining camera stream quality through the EM interface but also used for EM's Camera Inspection feature. Older versions relied on the ExacqVision Web Service to stream video, but beginning in ESM version 5.12, the ExacqVision…
How to use the Camera Inspection tool (7/5/2023) - Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date. This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:…
Avigilon H4A Multisensor Camera Not Connecting (7/5/2023) - Description Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error. Product exacqVision Server 20.12 - 22.12 Steps to Reproduce Add an Avigilon H4A Multi-Sensor Camera Expected Results Camera connects Actual Results Camera fails to connect and returns the following log entriies SOAP Error 12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI…
Identifying exacqVision Development Software Versions (7/5/2023) - Software Continuing changes to exacqVision software follows a standardized version control system which allows for quick identification of the type of build that is being installed. Software is numbered by a 4-part system as follows: [major].[minor].[revision].[build] The first 2 elements will tell you the calendar year and month. Version 23.06.776000.0 was released in the year…
How to change web service ports (7/5/2023) - There are two ways to modify the ports used by the Web Service: Using the Web Service configuration interface Hand editing the configuration file It is recommended to use the configuration interface, whenever possible. However, it is possible that you must hand edit the configuration in cases where the Web Service cannot start (for example,…
ExacqVision Web Service Fails to get Public URL from Relay Manager (7/3/2023) - Summary The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired Description Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = "transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z" wfe 32563…
Important Notes About exacqVision Enterprise Health Monitor Email Notifications (7/3/2023) - exacqVision Server Each exacqVision Server notification profile has an optional Send Rate Limit setting. When an event link is triggered and a particular notification profile is sent, the notification profile does not send additional emails until the Send Rate Limit has elapsed. For example, both an IP Camera Connection event source and Video Loss event…
Locking Down Linux GRUB (Legacy) (7/3/2023) - To lock down Linux GRUB, complete the following steps: Download the attachment lock-grub.sh. Make it executable: chmod +x lock-grub.sh Execute the script with your desired password: sudo ./lock-grub.sh admin256 This puts a password entry in /boot/grub/menu.lst as an md5 hash. If you want to change it after running this script, replace the hash…
Can I run a Silent Install of ExacqVision? (7/3/2023) - ExacqVision Server and Client EXE installers adhere to the normal NSIS installation options. /S runs the installer silently.for silent. Example: exacqVision_23.0.3.6_x64.exe /S /D changes the installation directory. While the default directory is recommended, you may use this option to override it to install in another directory.Example: exacqVision_23.0.3.6_x64.exe /S /D=C:\Program Files\MyCustomDirectory More information about NSIS options can…
No view on Cloudvue cameras – Buffering on full screen (7/3/2023) - Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution Make sure Cloudvue cameras are on the latest version. on CVM trying to do a force certify and then…
psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog” (7/3/2023) - psycopg2.errors.ForeignKeyViolation: update or delete on table "organization_enterpriseuser" violates foreign key constraint "auditlogger_auditlog_user_id_%1_fk_organizat" on table "auditlogger_auditlog" Description Reviewing Notes %1 suggest the user id number.%BR%See KB 15724 for resolution.
ExacqVision Web Server Relay Service Issue (7/3/2023) - Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly…
Hikvision Camera losing motion / stops recording (7/3/2023) - Description This resolves the issue where the camera recording is stopped on motion recording schedule. The user then has to disable and re-enable the camera for it to start recording again. Product Exacq, Exacq Vision Client. Solution User has to upgrade to 22.12 or later.
Cloudvue Analytic Snapshot – Via Email (7/3/2023) - Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Cloudvue Manager – Colour Codes Definitions (7/3/2023) - Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes Green - The device status is online. Red - The device status is offline. Orange - The device needs attention. Grey -…
Cloudvue Manager – Creating Admin Accounts and Users (7/3/2023) - Description This document explains the step-by-step process of creating an admin account and adding users to accounts. Alongside this, will also show how to add user to a video device. Steps Log in to Cloudvue Manager Click the '+' icon on the top right of the home page Click User Enter user's relevant details (Select…
Finding Cloudvue Gateway IP Addresses (6/29/2023) - Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Login Go to Account > Devices > Desired Gateway > Network Settings Section > Port1 Make Note of the IP Address Cloudvue App Open and Login to the Cloudvue App Just above the live image…
KT-1 Controller Firmware Must be v3.06.09 or Higher for Cloudvue Mode (6/29/2023) - Description In addition to requiring a network with internet access the Kantech KT-1 controller must be running firmware v3.06.09 or higher to run in Cloudvue Mode. Solution To determine the current firmware version, access the KT-1 controller from a web browser. Type https:// and the IPv4 address of the KT-1 or if using the MAC…
Cloudvue Master Camera Password (6/29/2023) - Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Cloudvue Gateway Solution Adding a new camera If you have a Master Camera Password set and add a new camera, it will auto change the camera password to the password…
What is the VGA Acceleration Mode feature on the Client page? (6/27/2023) - The process of decompressing and displaying hundreds of video images per second is processor-intensive. It is possible to use the capabilities of modern display adapters to offload the main workstation processor from some of this work. The ExacqVision Desktop Client tries to automatically determine the best operational mode and colorspace for the available display hardware.…
Cloudvue VMS Data Sheet (6/27/2023) - Cloud-Managed Video, Access and Intelligence Cloudvue-VMS-Data-Sheet_v2306Download
How to Enable ‘Check for Updates’ Behind Network Proxy (6/26/2023) - Exacq does not pull proxy settings from the LAN settings or Network Adapter settings. When 'Check for Updates' is selected it reaches out to Exacq.com to gather information on other versions of software, but if it is behind a network proxy it needs to know how to communicate with it. This requires creating an Environmental…
Stopping and Starting the ExacqVision Server Service (6/26/2023) - In the event that you need to restart the ExacqVision Server service due to an operating system error or manual change to configuration files, the following steps should be taken: Windows Services 11, 10, 7 Click the Windows (Start) button. Use the Search field to begin typing 'Services'. Open the Services application, represented by an…
What file systems does ExacqVision support? (6/26/2023) - File systems supported by ExacqVision are as follows: Windows: NTFS Ubuntu/Linux: ext4 (recommended) ext3 (only used for older 8.04 systems) Using file systems other than those listed may result in data loss, inability to recognize storage volumes, incompatibility when updating to future software versions. 
Using Remote Desktop to Manage Windows-based ExacqVision Servers (6/23/2023) - Remote Desktop allows you to connect to your Windows-based ExacqVision server over a network connection and operate it as if you were using the system directly. This can be especially useful when you want to upgrade the server software. Using Remote Desktop across public networks or the internet introduces many of the same security concerns…
Downgrading Exacq software or camera firmware must be escalated (6/22/2023) - Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version…
Uninstalling Software on Linux (Ubuntu) (6/22/2023) - In certain circumstances, such as a broken or mis-configured software package, it may be necessary to uninstall the ExacqVision Server, Client or Web Service software. On Linux (Ubuntu) this can be accomplished via the Synaptic Package Manager. But if that is not installed or you are unsure how to find or use this, an uninstall…
Configuring ExacqVision Web Services on a Linux system (Legacy) (6/20/2023) - Versions 2.10 to 7.8 To configure exacqVision Web Services older than version 7.8 on a Linux system, complete the following steps (instructions for previous versions can be found at the end of this article): Install the exacqVisionWebService.deb file. In a Terminal window, type the following to ensure the service starts every time the system…
Replacing or Adding a Hard Drive Using Windows (6/20/2023) - If you have replaced a failed/failing hard drive, or added an additional hard drive to your Windows system in a JBOD (non-RAID) configuration, the steps below will guide you through setting up the drive for recording using Windows OS tools. NOTE: It is best practice to make hardware changes with the system powered off. Log…
Overload Management (6/20/2023) - Background This article explains how to determine whether an ExacqVision server’s hardware has been overloaded, how ExacqVision software manages the overload, and how to address the root cause. Video recording and retrieval can place a significant load on a server’s data storage subsystem. This load can be highly variable on systems configured for motion-based recording…
EM Displaying Red Banner and DataRoll Off with high Resource Consumption (6/20/2023) - Description EM experiencing High resources and data roll off banner. Product Enterprise Manager 23.03Windows 10 Steps to Reproduce Log into EM and if you see a Red Roll Off Banner. Check system resources for high CPU and Memory. Check Data Roll off logs for the following error. psycopg2.errors.ForeignKeyViolation: update or delete on table "organization_enterpriseuser" violates…
Changing the EM Web Service port (6/19/2023) - Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), uses Apache to provide the underlying web server. During initial install a graphical dialogue will allow you to change your port numbers. If you've already installed the application you may wish to perform this change manually. The first step to manual editing is to find…
Using ESM with MS SQL Server (6/19/2023) - For ESM to run successfully with an MS SQL Server database, the user role that ESM is using should, at minimum, have the following permissions: ddladmin dbwriter dbreader 
Highpoint RAID Troubleshooting (Legacy) (6/19/2023) - For troubleshooting information, see the attached PDF.The following exacqVision models were manufactured with Highpoint RAID controllers from 2007 to 2009: 2310 (4 ports) 2320 (8 ports) 2300 (4 ports, PCIe 1x) To determine whether your system contains a Highpoint RAID controller, look at the RAID BIOS screen that appears when the system is first…
Upgrading exacqVision Enterprise Health Manager – SQLite Database Access (Legacy) (6/19/2023) - If you select the SQLite database when installing or upgrading exacqVision Enterprise Health Manager (eVEHM) in Windows Vista or Windows 7 and install the database in or under the Program Files directory, you will have to right-click and select Run as Admin every time you use the eVEHM Client. The Client requires elevated privileges to…
Creating a Shutdown Hot Key in Linux (6/19/2023) - To create a shutdown hot key on a Linux ExacqVision system, complete the following steps: Ubuntu 20.04 & 18.04 These systems are already configured to use CTRL+ALT+DEL to pop up a dialogue with a shutdown option. Once the dialogue opens the system will shutdown if no further user interaction occurs. Ubuntu 16.04 and earlier This…
Can I change the default port for my ONVIF camera? (6/16/2023) - ExacqVision allows you to enter custom ports for cameras that have had standard port numbers changed. When selecting 'ONVIF' from the 'Device Type' selector in the process of adding a camera, the 'Port' field is greyed out. Rather than using the 'Port' field you will need to add the port number at the end of…
RS-422 Advanced PTZ Menu Control (6/15/2023) - In version 4.1 of the ExacqVision software, advanced RS-422 PTZ controls were implemented for Pelco-D and American Dynamics domes. One of the advanced controls allows the operator to open the dome's internal menu to display menu choices in an onscreen display (OSD) embedded in the dome's video stream. A cursor can be moved up and…
How to export and import server configuration settings (6/14/2023) - To export and import an exacqVision system configuration and apply it to another exacqVision system, complete the following steps in exacqVision Client: Open the Configuration page by clicking the Config (Setup) Page button. Find the system name in the site navigation tree and select Configure System. If necessary, click the plus button next…
Alarm Output Soft triggers on Thin Client triggering on and off automatically (6/12/2023) - DescriptionWhen a Alarm Output Soft Trigger is enabled in the thin client it triggers on and off every 10 seconds automatically. Product Exacq Thin Client Exacq Web Service Steps to Reproduce Setup an alarm output to a soft trigger on exacq Access this soft trigger on the thin client Enable the soft trigger Expected Results Alarm stays on…
Configuring IP Addresses on a Cloudvue Gateway (6/9/2023) - Description This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product Cloudvue Gateway Prerequisites Port #1 "NET" is connected to a network with internet access The Cloudvue Gateway has be registered Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue…
Creating a Self-Signed SSL Certificate (6/8/2023) - Before Beginning... Self-signed certificates are NOT secure. It is recommended to use Let's Encrypt (configurable via the web service UI) if you do not wish to pay for the cost of a trusted HTTPS certificate. A self-signed certificate allows you to use a web browser, but does not work with mobile devices. Only trusted third-party…
Using the ExacqVision Web Service to Connect to a Server on a Non-default Port (6/8/2023) - Open a web browser on the server and type http://127.0.0.1 as the URL to access the Web Service. Click on the Web Service Configuration link in the bottom-right corner. Enter the Web Service administrator username and password to log in. Edit the port number to match the custom port number configured for your server. For…
Changing Web Server Default Image Quality (Legacy) (6/8/2023) - Instructions These instructions only apply to web services 9.4 and earlier. The changes described only affect the default image quality in "simple" mode and this process is not upgrade safe. You must perform this process again each time you upgrade Web Server. For Windows: Browse to C:\Program Files\exacqVision\WebService\bin\templates.For Linux: Browse to /usr/local/exacq/webservice/bin/templates. Open the file config.html.mako.…
EM Camera Permission in Postgres DB Causing High CPU usage for the Importers (6/8/2023) - Description Some customers might have High CPU usage on their EM servers. In which the CPU runs at 100%. Product EM- Version 23.0.3 and older. Steps to Identify the Cause Log into the EM server and validate that the importers are running hard. Normally there will be several importer services opened and being used. You…
Removal of Web Sockets from Web Service (6/8/2023) - ExacqVision Web Service version 7.2 introduced video streams over web sockets. Web Sockets were removed in favor of other performance enhancements with version 9.6. 
Unable to Set StartTLS Email Notification Port (6/8/2023) - Description The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product exacqVision Client 23.03.0.0 Steps to Reproduce When setting up an Email profile in the Email notification the…
Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera (6/7/2023) - RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.…
Removing Inactive Devices (6/7/2023) - Description At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product C2C Cloudvue Gateway Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)…
Corrupted cloud-config.json File (6/5/2023) - Title Corrupted cloud-config.json File Description Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load. Product C2G Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json {"cloud":{"uri":"wss://messaging.cloudvue.com"}}
ExacqVision IP Plugin IDs (6/2/2023) - ExacqVision data files are stored with a specific file naming format. The format includes a four-hex-digit plug-in ID associated with the recording device. Following is a list of device and integration plug-in IDs: Access Control, Capture Boards and Cameras/Encoders NamePlugin IDDescriptionXDVAPI0004eDVR capture boardAXISIP0007IP cameraIQEYE0011IP cameraSONY0012IP cameraPANASONIC0015IP cameraACTI0016IP cameraIPCAMDETECT0017General IP camera detectionARECONT0018IP cameraVIVOTEK0019IP cameraONVIFNVC001AIP cameraARECONTTFTP0021IP cameraIOIMAGE0022IP…
Adding a Louroe Digifact IP Microphone to ExacqVision Server (6/2/2023) - Title Adding a Louroe Digifact IP Microphone to ExacqVision Server Description How to integrate with a Louroe Digifact IP audio device to your ExacqVision Server. Product ExacqVision Server Louroe Digifact IP Device Solution Refer to the following integration guide. Louroe-Electronics-Digifact-IP-Audio
What types of microphones are compatible with the ExacqVision Hybrid NVR? (6/2/2023) - When using the audio input terminals on the rear of an ExacqVision Hybrid NVR, you will need a microphone with a a pre-amplifier capable of producing a line level output that can be connected directly to the ExacqVision audio terminal inputs. If using a mic level output microphone, you will need a mic pre-amp to…
OSD Shows Security Not Configured (6/1/2023) - Description Instead of the current date and time the on-screen display "OSD" is displaying "Security Not Configured". Product Cloudvue C2C C2G Solutions C2C Update to Cloudvue version 22.9.0 or higher NOTE: If the C2C version is already on 22.9.0 or higher then follow the C2G recommendations below If Necessary Turn the Date Overlay off and…
Illustra Essentials low quality in MJPEG (5/30/2023) - Description When connecting to some essentials camaera's OEM'ed by Dahua, the customer can put the camera in a mode that shows jpeg in a low quality and the quality slider has no apparent effect. To reproduce Add an essentials IES02D1OCWIYB to a >= 8.1.5.102802 each change of codec and bitrate mode must be made separately…
Cloudvue Subscription Support Policy (5/22/2023) - Description Details regarding the proper handling of Cloudvue subscriptions. Solution IMPORTANT Support should NEVER add or change subscriptions for a customer, partner, or JCSS account. Authorized Account User An authorized user could be the partner, or another user listed on the account Lookup the Account in CVM (CVM > Search > Account) Provide the contact’s…
Time Triggers Activate On Wrong Day (5/11/2023) - Description Event Linking Time Triggers using custom days of the week are activating on the wrong day. They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version exacqVision Server 22.12 - 22.03 Steps To Reproduce Create a new Event Linking action Set Event Type to…
Changing ExacqVision Client Color and Appearance (5/8/2023) - Themes The ExacqVision Desktop Client added support for Themes in version 8.4. Since version 20.03, the Client will default to the Light theme upon installation. The Theme may be selected by navigating to the Client node from the left-hand navigation panel. Changing the selected theme will prompt you to restart the Client to display the…
MacOS & Mac OS X Client and Active Directory/OpenLDAP/Kerberos (5/8/2023) - Configuration The following process allows you to configure ExacqVision permissions and privileges for accounts that exist on an Active Directory/OpenLDAP/Kerberos (directory) server. NOTE: On a Windows platform, the domain controller must run on Windows Server 2003 operating system or later. If the Active Directory functional level is Windows 2000 or earlier, you must select Password…
Does the ExacqVision Client Support Multiple Monitors? (5/8/2023) - Yes, ExacqVision Client supports multiple monitors. We have tested up to four VGA monitors from a single workstation. Typically, a user will run one instance of the ExacqVision Client per monitor. Because decompressing video is CPU-intensive, we recommend one core per Client for the best user experience. To drive up to four VGA monitors, we…
RTSP Plug-in used with ExacqVision Software (5/5/2023) - The RTSP plug-in supports generic streaming of audio and video using the RTSP/RTCP/RTP protocol. The plug-in automatically configures the streaming transport to either UDP or TCP. The default when the device is connected is TCP; if it fails to connect, it tries to connect through UDP. The plug-in does not support any configuration -- it…
Locating Server and Client Crash Dump Files (5/5/2023) - ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11 Click Start. Type %APPDATA%\edvrclient\logs and press Enter. Look for entries with a .DMP extension. Windows…
Why can’t I digitally pan or tilt after zooming? I see a red X over the cursor. (5/5/2023) - If the red X appears over the cursor, the window is too close to the edge of the image. Additionally, if you cannot digitally pan or tilt after zooming, the pan/tilt speed might be too high. The speed setting is the number of pixels to move in the image. Click the PTZ Control button on…
Temporary File Location (5/5/2023) - The ExacqVision Client creates temporary files to locally store searched audio, video, and exported files. Temporary files are created in a directory specified by an environment variable. The following environment variables are searched in order to determine the path: TEMPDIR, TMP, TEMP, USERPROFILE. On systems built after May 2018, these environmental variables usually point to…
Problems Exporting to CDs or DVDs (5/5/2023) - If you select files to export to a CD or DVD through the ExacqVision Client software, but you cannot actually burn the CD or DVD, it is possible that you are using low-quality optical disks. Try replacing the blank optical disk with a new one perhaps from a different manufacturer. Low-quality optical disks are prevalent;…
Changing the Resolution of additional streams Illustra Flex Cameras (5/4/2023) - Problem If multistreaming is enabled on an Illustra Flex camera, you cannot use ExacqVision Client to change the resolution on any stream except for the last stream added. Affects firmware earlier then 3.0.5. Workaround If you want to change the resolution on a previously added stream, you must first delete any streams added after that…
Cannot Connect to 3ware Controller Via the Webpage (5/4/2023) - You can install the latest 3ware software version to take care of this issue. Packages are available from Broadcom. You must unzip and install the 3DM2_Software package. After installation, you must also install the WinAVAlarm component and then remove it after installation. A system restart is required after installation. LEGACY INSTRUCTIONS Windows update KB2585542 stops…
Assigning a Default Printer to the Windows User (Restricted) Account (5/4/2023) - If you want to print images from the ExacqVision software on an ExacqVision server, you might need to change the default printer. Because Windows is locked down when you log in as a User, you must perform the following steps to configure the default printer: Log out of the Windows User account. Log in to…
Who manufactures Exacq video capture boards? (5/4/2023) - Exacq designs and manufactures its own video capture boards. Current tDVR capture board models are manufactured in Canada. Previous eDVR and sDVR capture boards, no longer manufactured, were designed by Exacq. Portions of the manufacturing process were performed by a contract manufacturer. 
E-Series 1-channel and 4-channel Official Firmware Version (5/4/2023) - INTERNAL NOTE: E-Series Encoders are EOM and non-NDAA compliant devices. Some E-series encoders are having trouble with network communication. Attempts to connect with ExacqVision server, E-series utility or even find using ARP commands fail. It was found that some encoders were shipped with firmware 1.2.0.150420 pre-installed. This firmware is for testing only. …
What analog PTZ protocols does Exacq support? (5/2/2023) - Exacq supports the following RS-422 and RS-485 PTZ protocols. With each protocol, you can specify the baud rate, data bits, stop bits, parity, flow control, and maximum line length. ProtocolSupported PTZ PresetsAD-M320096AD-M3200 Multi96AD-MP4896AD-MP48 Multi96AD-RS42296Bosch (OSRD)99GE-ASCII64GE-Impac32HSD-Pelco-D128Panasonic64Pelco-D32Pelco-P32 NOTE: Devices that require the use of other protocols, not listed above, may still be used with supported encoders.…
How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder? (5/2/2023) - Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process. The installation allows you to setup basic system components…
How do I activate Kantech EntraPass Corporate Edition on my ExacqVision recorder? (5/2/2023) - View the complete installation guide or watch this short video to walk you through the installation process. Kantech Onboard exacqVision Recorders Installation Video exacqVision-Entrapass Installation Guide
Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased? (5/2/2023) - No, Kantech EntraPass cannot be installed on recorders that were purchased prior to February 9, 2016 without the CSA option. If a server was previously ordered with the CSA upgrade, you can obtain the installation and registration code from Kantech technical support or from the Kantech website registration. You may also view the FAQ page on the ExacqVision…
Cloudvue Force Certify offline devices (5/2/2023) - Internal only should only be used by Level 3 There is a button to force certify online devices but this will be needed more for offline device a script has been provided to do this. This script is to be run from the same device and location as your ssh tunnelling scripts. Copy the attached…
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Enterprise Manager Outbound Firewall Rules on Restricted Networks (4/28/2023) - Issue Accessing our licensing server from Enterprise Manager on a restricted network will require an exception to the outbound firewall rules. Please add exacq.com and port 443 to the outbound firewall rules to open access. Version Affected All. 
Where are ExacqVision Groups and Views Stored? (4/28/2023) - Views and Groups are stored on the the relevant ExacqVision servers. For example, if you create a view named "East Side Entrances" that has Camera A from Server 1 and Camera B from Server 2, the group ID and name are stored on both Server 1 and Server 2. Also, Camera A's membership in "East…
What is the limit on the number of Event Linking entries I can create? (4/27/2023) - There is no programmed limit to the number of Event Linking entries you can create. However, if you set up more than 50 Event Linking entries, it is a good idea to deselect the Log checkboxes displayed to the left of the event listing. The log file can grow to an unstable size if you…
Replacing SATA Power Cable in Hybrid ExacqVision Systems with Stretch (sDVR) Boards (4/27/2023) - (NOTE: This article applies to hybrid ExacqVision systems with Stretch boards, manufactured from June 2012 to September 2013 as described in TAB 2013-01. If you need to replace the SATA power cable to an optical drive and hard drive please visit Article 2320.) To replace a SATA power cable to a Stretch (sDVR) board in an…
Replacing SATA Power Cable in ExacqVision System (4/27/2023) - (NOTE: This procedure covers the replacement of a SATA power cable to an optical drive and hard drive in an ExacqVision system, as described by TAB 2013-01. If you need to replace the SATA power cable on a system with a Stretch capture board, please visit Article 2328.) To replace a SATA power cable in an…
Connecting cameras over 100m in distance from G-Series PoE or Una recorders (4/26/2023) - ExacqVision G-Series PoE and Una recorders provide Power-over-Ethernet (PoE) ports for direct connections to cameras, rather than accessing cameras through a switched network. The TIA/EIA 568 standard provide that the maximum allowable length of a Cat5/5e or Cat6 cable is 100 meters (328 feet) for ethernet networks. To connect a camera farther than 100m away,…
ESM API cannot filter on NULL or dates (4/26/2023) - Even though you are able to attempt to filter on NULL or a date, it does not work on any endpoint that provides a date field attribute. 
ESM API documentation is not always accurate (4/26/2023) - Issue When viewing endpoints, the example response may not actually match the response when you use the 'Try it Out' button. Also, some attributes may specify it returns a string but instead it returns an integer. It is recommended to utilize the 'Try it Out' button for the API you wish to use as how…
Manually executing evselftest (4/26/2023) - Description evselftest binary location Windows 32-bithttps://svn.exacq.com:8443/!/#3PV/view/head/exacq/evselftest/tags/1.0.0.97921/Windows_x86_vc9Windows 64-bithttps://svn.exacq.com:8443/!/#3PV/view/head/exacq/evselftest/tags/1.0.0.97921/Windows_x64_vc9Linuxhttps://svn.exacq.com:8443/!/#3PV/view/head/exacq/evselftest/tags/1.0.0.96435/Linux_x86 command help admin@exacqVision-Server:/tmp$ sudo ./evselftest Supported options: -h [ --help ] show help -c [ --cmd ] arg self-test command to execute. supported options are startshort, startlong, stop, report -d [ --disk ] arg [optional] - disk on which self-test command to execute. If this option is missing,…
Are All ONVIF-conformant Cameras Compatible with ExacqVision Systems? (4/26/2023) - The streaming profile of ONVIF (Profile S) provides a standard interface for streaming video and audio between conformant devices (cameras or encoders) and clients (VMS). The ExacqVision VMS is listed as an ONVIF Profile S-conformant client. Extensive testing with a wide variety of ONVIF Profile S-conformant cameras has revealed enough inconsistency that Exacq does not explicitly…
Why don’t I see the layout icons on top of my screen? (4/26/2023) - This can happen if you have highlighted the Views icon on the left hand side of the live view. Since a View has a predefined layout, there is no option to choose a new one from the top menu. If you would like to change the layout and choose cameras for it, you will need…
Windows-based ExacqVision Systems Must Record Directly to Fixed Drives (4/26/2023) - The Windows version of ExacqVision Server must record directly to drives that Windows identifies as fixed drives, such as iSCSI drives. Network-attached storage (NAS), or mapped drives, cannot be used for direct recording because the ExacqVision system cannot detect whether the drives are being used for other purposes. Such conflicts can cause recording issues on…
USB Audio on ExacqVision Systems without Onboard Audio (4/26/2023) - External USB speakers may be connected to an ExacqVision system to transmit audio from ExacqVision Client if the system motherboard does not provide audio. The speakers must be compatible with the operating system, such as Windows 10, Windows 7, or Ubuntu 20.04 Linux. Although third-party USB speakers are not specifically tested/certified for support with ExacqVision…
ExacqVision Z-Series Audio: Device Not Discovered (4/26/2023) - If an ExacqVision Z-series server (C2SBC-Q Mobo) does not discover audio devices such as speakers and headphones, install the latest Realtek drivers from the following location: https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software Download Vista, Windows7 Driver (32/64bits) Driver only and follow the on-screen installation instructions. 
Does ExacqVision support virtual servers? (4/25/2023) - You may choose to install ExacqVision on your own Virtual Machine (VM) image. Please click on the System Requirements link on the ExacqVision Professional product page for details on recommended operating systems and system resources. Note: We support ExacqVision software and it's operation to the extent of our application. Exacq cannot support the deployment or…
Client Software is crashing when trying to create an event linking (4/25/2023) - Description:- The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input. Solution:- This issue has been fixed on ExacqVision Client Ver23.03.106 and above ExacqVision Client version 23.03.106 can be downloaded Here
EM server can’t update the web service and showing “Remote Restriction” (4/25/2023) - Description When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running” Solution This issue has been fixed on Enterprise Manager Version 23.03.103…
Windows 7 System Show Drive as Offline (4/25/2023) - Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives…
How to change the logical sectors of WD HDDs (4/24/2023) - Description:- Some of the drives on the raid system are not working on the same raid array with the other drives even if it's Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique…
Why do I see the 127.0.0.1 IP address in my Add Systems list? (4/20/2023) - Modern computer networks require each device on the network to have a unique IP address. These addresses are used so that computers know how to communicate with each other and so that network equipment knows where to route the traffic crossing its path. When using the ExacqVision Desktop Client application from a client workstation to…
Exacq servers and ransomware (4/20/2023) - With the rise of ransomware, here are some things you can do to better secure your ExacqVision servers.AntiVirus - Article 853 Windows Updates - Article 848 
Assigning the Device Number to an eDVR Board in Linux (4/20/2023) - To assign the device number to an eDVR board in Linux, complete the following steps. NOTE: This process is usually required when replacing or adding boards. This is the same as using Control Center in Windows. Exit the ExacqVision software.Open the Terminal from Start>Accessories>Terminal.Type the following to stop the Exacq Service: sudo /etc/init.d/edvrserver stopType the following: sudo…
Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues (4/20/2023) - Description Affects 2/3/5MP Pro Gen2 Dome with motion set to ON and could not be turned off. This only affected Pro Gen2 DOME models.Models affected include:IPS02D2OCWITIPS02D2ISWITIPS03D2OCWITIPS03D3OCWITIPS03D2ISWITIPS05D2OCWIYIPS05D2ISWIY Tested Version ExacqVision Server 8.0.4.104612 Platform All platforms Steps to reproduce Connect to a 2/3/5 megapixel Pro Gen2 Dome with firmware 1.2.0.Generate motion activity in the camera's…
Can ExacqVision Server run on Linux? (4/20/2023) - Yes, ExacqVision Server has been tested on the following: Ubuntu 22.04 (64-bit)Ubuntu 20.04 (64-bit)Ubuntu 18.04 (64-bit)Ubuntu 16.04 (64-bit)Ubuntu 14.04 (64-bit or 32-bit with PAE1)Ubuntu 12.04 (32-bit with PAE1)2Ubuntu 10.04 (32-bit with PAE1)2 Version numbers are listed as YY.MM. ExacqVision supports Ubuntu LTS releases only. Canonical provides LTS releases every two years. Long Term Support (LTS)…
Removing an Unwanted “Orphaned” Drive From the Storage Page (4/20/2023) - Title Removing an Unwanted "Orphaned" Drive From the Storage Page Description ExacqVision retains any drive which has ever been added to the NVR. This can result in unwanted or "Orphaned" drives showing up on the Storage Page. Removing these drives requires manual intervention. Product ExacqVision Server Solution Windows Log into the operating system of the…
Changing the OS admin password on exacqVision Linux machines (4/20/2023) - The process to change the admin password for the Operating System varies depending on which version you are using. The OS version can be found by entering the following command in a Terminal: cat /etc/issue Use the Contents menu to the left to go directly to the version of your operating system. Ubuntu 18.04…
Redirecting HTTP to HTTPS with Web Sevice 9.0 – 19.06 (4/19/2023) - NOTE: This document does not apply to Web Service versions 19.09 and higher. Best Practice is to use the latest version of Web Service available. The way the web service handles HTTP requests when HTTPS is configured can be controlled with the webserver.tls.httpPolicy key: Open the following file in a text editor: Windows: C:\ProgramData\Webservice\conf\wfe.jsonLinux: /etc/webservice/wfe.json Add the…
How do I save a video clip to an executable file that I can send to the police? (4/19/2023) - The ExacqVision Desktop Client application can be used to export video and audio to an .EXE executable file which packages the ExacqVision ePlayer with it to become a self-playing file. The fact that the .EXE export has the ePlayer packaged with it makes it ideal for sharing with law enforcement who may not have access…
Validating ExacqVision Video (also known as Watermarking or Authentication) (4/19/2023) - The validation standard used in ExacqVision is known as HMAC, for Hashed Message Authentication Code, and uses a cryptographic hash and secret cryptographic key. HMAC is used by ExacqVision to verify the integrity of exported video. The ExacqVision Client software calculates and writes out the message authentication code (MAC) during file export. The ExacqVision ePlayer…
Server May Indicate False HD Temperature Alarms on Systems with LSI RAID (4/18/2023) - Symptom Client displays temperature alarms on hard drives. These may indicate temperatures near 1° C, or between ~20000-30000° C. Problem This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers. WD4002FYYZWD8002FRYZWD8003FRYZWD6002FRYZWD80PUZXWD101KRYZWD121KRYZ Solution Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC.
Post-motion Recording on ExacqVision Systems (4/18/2023) - To configure post-motion recording on an exacqVision system, complete the following steps: In the ExacqVision Client, open the camera's Settings page, as seen in the example below. On the Motion tab, use the slide control to set the desired number of seconds of post-motion recording. 
Does ExacqVision work with 64-bit Windows? (4/18/2023) - ExacqVision Server software has supported 64-bit Windows since Server version 6.4. sDVR and tDVR analog capture board installers for 64-bit Windows ExacqVision Hybrid systems are also available. For a list of currently supported operating systems, refer to the software product pages on Exacq.com, then click 'System Requirements.' 
Enabling Font Smoothing (4/18/2023) - Operating systems display text in the form of glyphs. You can view these on Windows systems using the included Character Map tool. Each character is a glyph; a visual set of pixels that represents a character. While this method is easy to display, it could result in text with a "jagged" appearance depending on your…
JIRA Enhancement Ticket Creation (4/18/2023) - JIRA Enhancement Ticket Creation New Ticket Set issue type to Enhancement when creating an AES TicketThe "component" chosen should auto assign to the proper PM or a designated POCProvide all pertinent detailsSF Case number if anyCustomer account/contact infoDetails about the enhancement requestImpact on current / future SalesTalk to Sales if neededSet Priority level If existing Support…
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Does Exacq Technologies have ISO Certification? (4/17/2023) - Exacq strives for the highest standards of quality. Currently these standards include FCC, UL, CE, and ISO 9001:2015 certifications. 
How to Test an ATX Power Supply (4/17/2023) - Although there are portable power supply testers on the market that are inexpensive, it often becomes necessary to test whether a power supply is good or bad with only a multi-meter handy. The following steps detail how to perform this. WARNING: When working with electricity always follow proper safety procedures. Remove jewelry from your…
How to crop the dimensions of exported video to protect privacy – Legacy (4/17/2023) - Overview This is a legacy document for those with ExacqVision Desktop Client 7.6 and earlier. It has been superseded by Article 14544. If video is exported that contains some relevant content but also contains content that should not be distributed due to privacy concerns, it is possible to crop the exported video to specific dimensions…
How To Crop Exported Video for Privacy (4/17/2023) - Support for cropping exported video was added in ExacqVision Desktop Client 7.8. The following steps require Client 7.8 or higher. If video is exported that contains some relevant content but also contains content that should not be distributed due to privacy concerns, it is possible to crop the exported video to specific dimensions that will…
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Cloudvue ioSmart Smart Card and Multi-Technology Readers Data Sheet (4/17/2023) - ioSmartReadersSpecifications2020-1Download
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Why doesn’t my ExacqVision system capture the exact frame rate configured for my camera? (4/15/2023) - The Frame Rate setting on the ExacqVision Camera Recording page, or the individual Camera Settings page, is a requested setting; this frame rate is not guaranteed. Although the ExacqVision software is designed to capture every frame that it receives from the camera, the actual recorded frame rate can be reduced by network issues, firmware, scene…
Can the exacqVision Client run with Windows Aero (Vista)? (4/13/2023) - Yes. However, video display operations will not be accelerated. Changing the color scheme to Windows Vista Basic can restore overlay and offscreen functionality. Switching to the Vista Basic theme: Right-click on the Desktop and click 'Personalize.'Click 'Window Color and Appearance.'Click the 'Open classic appearance properties for more color options' link.Select 'Windows Vista Basic,' then click…
Tyco Radar Detection Enhanced Perimeter Security (4/13/2023) - Tyco-RadarDownload
Bosch Security Integration Causing Operating System to Crash (4/13/2023) - Description As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service. Product Server Version 20.03 up to 22.12 were experiencing this crash. Panel in use: Bosch B9512GT Steps to Reproduce Configure the Add Security Integrations Page in the Client Select the Enable buttonThe server would lock…
Panelless ioSmart Readers Not Unlocking Doors and Unable to Enroll New Readers (4/13/2023) - Description Customers have reported that they are unable to unlock doors using previously enrolled ioSmart readers in panelless mode. In addition users are unable to enroll new readers. Engineering is aware of the issue and a fix will soon be pushed to all controllers. Products CloudvueCloudvue Access AppCloudvue Mobile AppEntraPass Go Pass AppKantech panelless ioSmart…
Analog PTZ Presets Are Not Saving for Customrole Users (4/13/2023) - Description Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live. Product exacqVision Server v22.09 and 22.12 Steps to Reproduce exacqVision Client > Configuration > Usersselect an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled Close and…
How do I open an RTSP stream in VLC? (4/12/2023) - VLC is a good tool to use if you are having issues with an IP camera. If the camera can provide you with RTSP stream data, you can display that stream in VLC and see if you have the same issues you experience with the camera ExacqVision. This helps troubleshoot an issue because it removes…
OS on Raid reporting false alarm. (4/11/2023) - Description: We have seen where ExacqVision is reporting a false alarm on the hardware page with systems that have the OS on RAID. The system drives show up RED in the GUI. This is a result from storcli reporting back "unkown" for the temperature. Product: The option for OS on RAID is available for all…
ESM: On Mac with Safari, Camera Inspection thumbnails fail to show (4/11/2023) - Description On MAC with Safari, Camera Inspection thumbnails, i.e. snapshots fails to show intermittently. Version Introduced 4.4.0 Platform ESM/Mac OS/Safari Steps to reproduce From a Mac machine, using the Safari web browser, go to the Camera Inspection page.Refresh the page a few times, say 10 times. Expected result Thumbnails images for Snapshot show up every…
Edge Recording Broken on Illustra 610 (4/11/2023) - Symptom: Edge recording non-functional. Problem: On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2. This does not affect the Illustra 825. Solution: Update Edge to version 9.6.6 or higher. 
Disabling Short Filename Support May Speed Up Drive Scans (4/11/2023) - Each hour, the server scans all enabled recording volumes in order to index all existing video recordings, and to determine the oldest video to be deleted in order to make space for new recordings. This task can be time consuming, sometimes to the point that the scan may not actually complete within an hour. In…
PTZ Surge Protector for Video and RS-485 (4/11/2023) - If you are looking to add a surge protector between an analog PTZ camera and your ExacqVision server, some options that provide both BNC video connections as well as RS-485 terminals such as the following: Transtector 1101-613 Ditek DTK-DP4P
RAID Setup Using 3ware Controller (RAID 5 or RAID 6) (4/11/2023) - Part One: Enter the 3ware BIOS Restart the operating system.When prompted, press Alt+3 to enter the 3ware RAID BIOS.Type admin256 as the password.Press any key to acknowledge the warning. Part Two: Remove the Failed Array Select the failed RAID array by highlighting the array (Exportable Unit) and pressing the spacebar.Press Tab to enter the lower…
Email Notifications Not Sent from Linux-based exacqVision Server (4/11/2023) - If you install exacqVision Server software on a Linux-based system that does not have certain Perl modules installed, email notifications can fail. This does not apply to Linux-based exacqVision systems shipped by Exacq because the Perl modules are installed on the systems when they are manufactured. If you do not receive expected email notifications, check…
LDAP Server Signing Requirements (4/11/2023) - If your domain environment has the GPO "Domain controller: LDAP server signing requirements" enabled, you must connect to Active Directory or LDAP using SSL. In Windows, follow the steps in Article 2160. A similar Linux procedure is pending and will be posted here when available.
Pelco Sarix Firmware Version 3.29 Disables Motion Masks in exacqVision 6.2 (4/11/2023) - Introduction Pelco's release of firmware version 3.29 for the Sarix Professional Series has disabled the creation of motion masks in exacqVision 6.2. Exacq recommends that you do not upgrade to Pelco firmware version 3.29. Process to fix issue If you have already upgraded the firmware, use the camera's web configuration page to define motion…
Windows 7 (Non-Embedded) exacqVision Recovery Procedure (4/11/2023) - If you have a RAID system and no SSD or mSATA device, create the volume before proceeding: Press Alt-3 to enter the 3ware RAID BIOS.Select Non-recoverable Array with the space bar and press the Tab key.Navigate to Delete Unit and press Enter.Press Enter to confirm.Select all available drives by navigating to Direct Attached and pressing the space bar.Press the Tab key…
StarTech Prolific USB-to-serial Adapter Not Working with exacqVision (4/11/2023) - Using a StarTech USB-to-serial adapter with a Prolific (PL2303) chipset and StarTech drivers can prevent the serial port on an exacqVision server to remain open on Windows-based exacqVision servers. The port will report an OPEN status for less than a second before changing to UNAVAILABLE. This occurs when exacqVision receives an ASCII control character 0x04 after…
Best Practices When Upgrading Hard Drives on exacqVision Servers (4/11/2023) - The following considerations are for 32-bit Windows-based A-Series systems without a RAID controller: Desktop and 2U A-Series systems do not have a separate physical drive for the operating system. This means that we cannot load Windows on anything larger than 2.2TB. By default, Windows 7 loads with an MBR partition table, which has a maximum…
Best Practices when Upgrading an exacqVision Server from Windows XP to Windows 7 (4/11/2023) - DISCLAIMER: Any user attempting to upgrade an exacqVision system using this procedure assumes all risk of data loss and hardware issues, and must troubleshoot all related issues without the assistance of Exacq Technologies. Section 1: Pre-requisites USB drive, at least 4GB (preferably new).A valid copy of Windows 7 Pro 32-bit and license.Motherboard drivers downloaded from…
How to Re-order Capture Boards with exacqVision (4/11/2023) - Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order. Step 1:…
VADP Upload Fail on Vivotek Cameras (4/11/2023) - After formatting an SD card for a Vivotek camera, the VADP upload can fail with the following error:Create "/mnt/auto/CF/vadp" failedUpload module failedUpload VADP package failed This is caused by the camera's inability to create the default folder on the SD card.If this occurs, complete the following steps: Remove the SD card and install it…
exacqVision Drive Setup with 3Ware (JBOD) (4/11/2023) - Part I: Enter the 3Ware BIOS Restart the system through the operating system.When prompted, press Alt+3 to enter the 3ware RAID BIOS.Type admin256 as the password.Press any key to acknowledge the warning. Part II: Create the New Array Press the Tab key to navigate to the top of the list of drives listed as Exportable Unit. Highlight single drive under Direct Attached and…
exacqVision and Heartbleed (4/11/2023) - In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how this affects its products. exacqVision uses OpenSSL for a few functions, but…
Updating exacqVision S-Series in Response to Heartbleed Threat (4/11/2023) - In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how its products might be affected by this vulnerability. The exacqVision S-Series uses…
Special Characters Cause Video Clip to be Removed from Email Notification (4/11/2023) - Affected VersionsexacqVision 7.6 and priorDescriptionIf a camera name contains characters that are not allowed by the file system on the server's operating system, the attachment cannot be included in an email notification. The server's file system prevents the attachment file from being created.WorkaroundIn Windows, the following characters are NOT allowed in the name:Less than symbol [Greater…
Why Does the Subscription End Date Change When I Add Licenses? (4/11/2023) - Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras. …
LED lights on USB DIO box (4/11/2023) - A USB DIO box contains red and green LED lights that indicate various conditions: Solid red: system startupFlashing red: errorSolid green: actively communicating with server or other applicationFlashing green: driver loadedIf the green light does not stop flashing, the server is not communicating for some reason. Restart the server or the exacqVision Server service if this occurs. 
Enabling Audio Line Inputs in Linux (4/11/2023) - By default, Line In is not enabled in Linux. To enable Line In, complete the following steps: Open a Terminal window and run alsamixer. This opens a window that allows you to change settings for each sound channel. Press the F4 key to change capture settings. Use the left and right arrow keys to select capture…
Enabling iSCSI Support on exacqVision Systems with Windows Embedded (4/11/2023) - Early versions of exacqVision systems with the Windows Embedded operating system did not have support for iSCSI. These systems were manufactured in in January and early February 2014. To determine whether a system supports iSCSI, complete the following steps: Open the Start menu.Right-click Computer.Select Manage from the pop-up menu.Double-click Services and Applications.Double-click Services.If Microsoft iSCSI…
Downgrading Enterprise Manager to 19.06 and below (4/11/2023) - Issue Downgrading exacqVision Enterprise Manager from 19.09 to any version lower will fail due to the migration from Python2 to Python3. Manual steps will be required in order to downgrade to 19.06. Note: Instructions below provide a downgrade path to 19.06. If you need to downgrade beyond that, follow these instructions, then you can…
exacqVision Multistreaming on Illustra 825 Fisheye Cameras (4/11/2023) - If you want Stream 1 on an Illustra 825 Fisheye camera to be anything other than Fisheye, you must change it in the camera's web browser. If you have aready configured multistreaming on the camera in exacqVision Client, you must delete the multistreams before changing Stream 1 in the browser. The following stream combinations are…
Using the Exacq Software Updates Packaging Utility (4/11/2023) - Title Using the Exacq Software Updates Packaging Utility Description Systems which are not connected to the internet can be updated using the exacqVision Software Updates Packaging Utility in conjunction with exacqVision Enterprise Manager to deploy software updates (Server, Client and Web Service) throughout the VMS infrastructure. Solution Creating the Updates Package Access the Software Updates Packaging…
Axis Motion Recording on PTZ Movement (4/11/2023) - To enable motion based recording on an Axis device during PTZ movement, complete the following steps: On the Axis camera's web page, configure a recipient for the event. The Type should be TCP; the IP address should be the address of the exacqVision server; the port can be any open port. Configure the…
exacqServer Server Crash with Illustra3 Camera Plug-in (4/11/2023) - exacqVision Server versions earlier than 5.10.3 can crash if you select Apply Defaults on the Camera Settings page of an Illustra camera that does not have a motion mask configured. To avoid this issue, upgrade to exacqVision Server 5.10.3 or later. As a workaround on earlier versions, create a motion mask on the camera.…
Remote Updates Fail on Windows-based exacqVision Servers (4/11/2023) - On some Windows-based exacqVision servers with exacqVision software earlier than version 5.8, remote updates can fail if the system time changed between the time the system was started and the time the remote update is initiated. To work around this issue, stop and restart the exacqVision Server service, and then immediately initiate the remote…
Upgrading to exacqVision Server 5.10 on S-Series Systems (4/11/2023) - The exacqVision Server version 5.10 Linux installer requires additional library packages (libnspr4-0d and libnss3-1d) that are not included on S-Series systems manufactured before December 2013. To avoid a failure when upgrading to version 5.10, complete the following steps. NOTE: These steps are required ONLY for exacqVision S-Series systems. Systems with Internet Access Install the required…
NIC Bonding on exacqVision Client and Server (4/11/2023) - Beginning with version 5.10, NIC bonding is supported on exacqVision Client and Server. The following sections contain requirements and steps for enabling NIC bonding. Linux Ubuntu 10.04 and Later Install ifenslave-2.6 package. apt-get install ifenslave-2.6 Add bonding module to modules list by editing /etc/modules. sudo gedit /etc/modules Add "bonding" at…
exacqVision Client and Server version 5.10 and Later Cannot be Installed on Ubuntu 6.06 (4/11/2023) - Beginning with version 5.10, exacqVision Client and exacqVision Server cannot be installed on Ubuntu 6.06. An error message will appear during installation indicating that "Dependency is not satisfiable." 
Arecont Camera Video Loss with Large Frame Sizes (4/11/2023) - Issue Some cameras are capable of creating large frame sizes. There are two issues that can be encountered by unreasonably large frame sizes. As frame size increases the likelihood of the exacqVision recorder throttling increases. A frame size > 4MB will cause exacqVision to display "Acquiring Video" message instead of the actual video stream. This…
USB Sound Card for exacqVision ELX-Series Systems (4/11/2023) - exacqVision ELX does not provide audio support through the system motherboard. However, a USB audio adapter can be used with an exacqVision ELX system. Exacq has verified Diamond Sound Tube USB Audio Device (model XSTU21) for this purpose. USB-Sound-Card-for-exacqVision-ELX-Series-SystemsDownload
Arecont Single-sensor Cameras Do Not Connect or Display Video After Restart on Windows 7 exacqVision Systems (4/11/2023) - Arecont single-sensor cameras with firmware 65218 and 65219 can fail to connect or display video after a Windows 7 exacqVision system restarts. This can occur because exacqVision software changed to the RTSP protocol starting with version 5.4. Arecont plugins in exacqVision versions earlier than 5.4 use TFTP, which is not affected by this issue. …
Active Directory Login Fails (4/11/2023) - If using exacqVision version prior to 6.6, Active Directory login fails with Active Directory Forest Functional Level 2003 or earlier, you can edit streampi.xml as a workaround: Stop exacqVision Server.Open streampi.xml using a text editor such as Notepad.Add element EnableActiveDirectoryUserDisabling.Save and close the XML file.Start exacqVision Server. If using exacqVision version 6.6 or higher, 'Active…
Troubleshooting Record Content Age Event (4/11/2023) - Record Content Age is available when the Health event type is selected on the Event Linking page in exacqVision Client. Record Content Age is triggered when the configuration setting for the Desired Content Age (which is configurable on the Storage configuration page) is greater than Oldest Content as reported on the Storage page. Oldest Content…
Panasonic 360-degree Network Camera Multistreaming (4/11/2023) - Panasonic 360-degree network cameras can send up to three streams to exacqVision. This includes one JPEG stream, and two H.264 streams. All three streams are configured on the same page in the camera's web configuration page. If you configure two additional streams on the camera in exacqVision Client, either the main stream or one of…
Motion Frames Out of Order on Bosch Cameras (4/11/2023) - If you see motion images from a Bosch camera that appear to be out of order, the issue can often be resolved by selecting a different setting for the camera's GOP Structure. To change the setting, complete the following steps: Open the camera's web configuration page by entering it's IP address in an Internet…
Certain LDAP Condition Causes exacqVision Crash (4/11/2023) - In exacqVision 5.4 and earlier, the following configuration can cause an exacqVision system to crash: *On the Add Systems page, the Use Single Sign-On option is selected for the server.*The LDAP tree that the system uses for authentication contains other LDAP servers that serve sub-trees.*One or more the sub-tree LDAP servers aren't running or aren't…
Upgrading exacqVision Virtual to New Release (4/11/2023) - exacqVision Virtual Appliance (EVA) can be upgraded just like any physical appliance by using the update manager in exacqVision Client. As improvements are made to the appliance, you might want to upgrade the appliance itself. Complete step by step instructions for migrating a EVA server can be found in the latest exacqVision Virtual User Manual. NOTES:…
Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision (4/11/2023) - Title Vivotek VS8801 Encoder Enabling 2nd NIC for exacqVision Description This encoder requires the use of two IP addresses to view all 8 channels of video. The first NIC allows access to channels 1-4 and the second NIC allows access to channels 5-8. The following are instructions for enabling the 2nd NIC on the Vivotek VS8801 encoder.…
Does exacqVision Work with Nested Active Directory Groups? (4/11/2023) - Yes with server version 6.8 and later. The admin needs to select Active Directory (Nested) as the schema in the AD/LDAP configuration screen. Does-exacqVision-Work-with-Nested-Active-Directory-GroupsDownload
H.264 Camera Configuration for Time-lapse Recording (4/11/2023) - H.264 compression uses a Group of Pictures (GOP) or Group of Video (GOV) to define how many P-frames are sent between each I-frame. (I-frames are complete pictures, whereas P-frames are partial frames reconstructed based on the last I-frame and all the P-frames in between.) Time-lapse recording stores I-frames. If time-lapse recording is configured at short…
Viewing the exacqVision Help File on a Mac System (4/11/2023) - The exacqVision Help file cannot be viewed directly throught exacqVision Client on Mac-based systems. To view the Help file, complete the following steps: In exacqVision Client, click the Help button (the circle with the blue question mark).Follow the onscreen instructions to download and install Chamonix CHM viewer.On the Desktop, right-click the exacqVision Client shortcut and…
Video Pausing or Showing Latency on ACTi Series D and Series E Cameras (4/11/2023) - Video from an ACTi Series D and Series E camera can pause unexpectedly or show latency if the camera's video bit rate mode is set to Variable. To change the video bit rate mode, open the camera's web page configurator, select Video, and select Constant from the Video Bit Rate Mode drop-down list. High resolutions…
Joystick Z-Axis on Mac-based exacqVision Client (4/11/2023) - When using a joystick on Mac-based exacqVision Client software, Z-Axis operations do not work correctly. On an exacqVision Surveillance Keyboard (and most other devices), the joystick's Z-Axis is mapped to the action of twisting the joystick, which is used to control zoom functions. On some keyboards, zoom functionality can be mapped to a programmable button.…
Axis M3007 Panoramic (Fisheye) Dewarping (4/11/2023) - With most panoramic cameras in exacqVision, you can dewarp a panoramic image by enabling Digital PTZ and digitally zooming into the fisheye image. However, Axis M3007 panoramic cameras are dewarped using multistreaming. To enable the panoramic views, the camera must be in Ceiling orientation. To select this orientation, open the camera's web configurator, select Setup,…
TRANSACQ: Saving data in pcap format (4/11/2023) - The most recent versions of Wireshark default to using an enhanced file format called pcap-ng when saving packet capture data. The Winpcap library used by Transacq is maintained separately from the Wireshark project, so it does not yet handle the pcap-ng format. Thus, Transacq data must be saved in the older pcap format. To save…
What is the sample rate of exacqVision Stretch audio inputs? (4/11/2023) - The sample rate of audio inputs on exacqVision systems with analog Stretch boards is 8KHz. What-is-the-sample-rate-of-exacqVision-Stretch-audio-inputsDownload
Why do I have small green lines while in Motion (blue) recording? (4/11/2023) - If your exacqVision system is scheduled for time-lapse (Free Run) recording, you will see green lines in search results when the time-lapse video is recorded. Check the Schedule page to see whether you have Motion recording scheduled for part of the day and Free Run scheduled for the rest of the day. If you have…
exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error) (4/11/2023) - When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1),…
Enabling Multistreaming on Pelco Cameras (4/11/2023) - To enable mutlistreaming on compatible Pelco cameras, you must adjust settings in the camera's web interface. Select the A/V Streams tab and ensure that both streams are configured for the H264 Compression Standard. NOTE: If the secondary stream is greyed out and not available for changes, adjust the primary stream settings until the secondary stream settings…
Updating LAN Firmware on exacqVision Systems with Intel 82574L & 82579LM Network Adapters (4/11/2023) - A small percentage of exacqVision systems with Intel 82574L and 82579LM network adapters have been found to exhibit widely fluctuating network performance and then lock up. The problem can be resolved by updating the adapter firmware. To determine whether your system contain these adapters and require the update, follow the following process appropriate for your…
Enabling Multistreaming on ACTi Cameras (4/11/2023) - To enable multistreaming on ACTi IP cameras, you must activate Dual Stream Mode in the camera's web interface. Enabling-Multistreaming-on-ACTi-CamerasDownload
exacqVision POS-ATM Information Guide (4/11/2023) - Requirements*This document applies to exacqVision 4.3 and later.*Serial data can be received using RS-232, HTTP, or TCP/IP. The data must be in an un-encrypted ASCII format. Formatting such as .xml can be used, but the data cannot be parsed.*If there are questions the data format, see sections 4 and 5. exacqVision Serial Data Capabilities Serial data is…
exacqVision Wireshark Quick Start Guide (4/11/2023) - To view the article "exacqVision Wireshark Quick Start Guide," please see the attached PDF. exacqVision-Wireshark-Quick-Start-Guide
ACTi Encoder Multistream Connectivity (4/11/2023) - ACTi encoder connections require port numbers along with IP addresses to connect to multiple streams (where available).The port numbers for each stream on the encoder should increase incrementally starting with 800. For example, if the IP address of an encoder with four analog streams is 192.168.101.25, the following IP and port number combinations must be…
Monitoring exacqVision servers and exacqVision Enterprise Health Server in Linux (4/11/2023) - Most Linux distributions have crontab, a program that can be used to monitor exacqVision server and Enterprise Health Server. Crontab can periodically check and restart a process if it stops. The following process for enabling crontab monitoring assumes that you have root access to the Linux computer: NOTE: These instructions are written for an exacqVision server.…
Enabling PTZ on a Camera Connected to an Axis Encoder (4/11/2023) - To enable PTZ functionality on a PTZ-enabled camera connected to an exacqVision system through an Axis encoder, you must install and configure the appropriate PTZ driver on the encoder. To do this, complete the following steps: Download PTZ drivers from the Axis web site. You must know the encoder series and model, along with the…
Arecont Panoramic Cameras Disconnecting from exacqVision (4/11/2023) - This article is applicable to Arecont Panoramic 8xx5 and 20xx5 series cameras. The issue appeared during testing of the following specific models: --8185 with 65043 firmware --8185DN with 65170 firmware --20185DN with 65170 firmware When you open an Arecont Panoramic camera's web page, exacqVision could lose its connection to the camera because of different image…
Re-installing an exacqVision Capture Card Driver (4/11/2023) - Important Beginning 12/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems which have an eDVR capture board. In addition, starting with exacqVision Server version 22.06 the XDVPI plugin has been removed and systems where the plugin is present will be blocked from upgrading. In order to either extend the SSA or…
exacqVision Drives Incorrectly Marked as Read Only in Ubuntu Linux (4/11/2023) - If a hard drive in an Ubuntu Linux-based exacqVision system has an error in its file system, it could be marked as read only. This could cause a failure in the process of storing recorded video. Starting with version 4.9, exacqVision detects whether a drive is read only. To determine whether a hard drive is…
Enabling Arecont Extended Motion Detection on exacqVision Systems (4/11/2023) - Some Arecont IP cameras have an Extended Motion Detection feature that offers more granularity to the motion-detection grid. This feature is supported in exacqVision Server version 4.7.1.27101 and later. To enable the feature for use with exacqVision systems, complete the following steps: Open the camera's configuration web page.Open the Motion_detector window.Select Enable Extended Motion Detection…
Using Panasonic Input Triggers (4/11/2023) - When a digital input is triggered on a Panasonic camera, the camera transmits a single alarm to indicate the condition. This means that the triggered state cannot be seen on exacqVision Client's Trigger Input page. To test Panasonic digital inputs, you must use them with Event Linking or Event Monitoring. Using-Panasonic-Input-TriggersDownload
Exporting Video as Domain User with exacqVision Client in Windows (4/11/2023) - When logged into Windows as a domain user (instead of as a local user), exacqVision Client restricts the locations where video may be exported. An administrative user can export video to any directory or drive, whereas a restricted user can export video only to exacqVision Client's designated file area. When a Windows system is…
Using IQeye Input Triggers (4/11/2023) - When a digital input is triggered on an IQeye camera, the camera transmits a single alarm to indicate the condition. This means that the triggered state cannot be seen on exacqVision Client's Trigger Input page. To test IQeye digital inputs, you must use them with Event Linking or Event Monitoring. Using-IQeye-Input-TriggersDownload
Hard Drive Power on exacqVision EL-SR and EL-IP Systems (4/11/2023) - EL-SR and EL-ip exacqVision systems were manufactured with hard-drive caddies that contain a power switch starting in October 2011. If it appears that the hard drive in an exacqVision EL-SR or EL-ip system is not functioning even though the system is powered up, look on the front of the system and determine whether a hard…
Pixelated Video on Bosch ONVIF Cameras (4/11/2023) - If live video from a Bosch ONVIF camera displays pixelization in exacqVision Client, complete the following steps: Browse to the camera's advanced mode Encoder Profile page.Ensure that IP is selected in the GOP Structure drop-down list.Ensure that the I-frame Distance slider is configured for a low number (10, for example).Ensure that I-frame Quality and P-frame…
IQEye Camera Firmware Notes (4/11/2023) - Currently, exacqVision systems do not support IQEye camera firmware version 3.3/2 on the following series of cameras: IQ732IQ832IQD3xIQM3x IQEye-Camera-Firmware-NotesDownload
Lower Frame Rates Displayed than Expected (4/11/2023) - At times, the number of frames per second displayed on an exacqVision system might be lower than expected. This can be caused by network bandwidth, the processor, or the display driver. To determine the cause of the issue, click the kB/s indicator in the exacqVision Client status bar multiple times to cycle through the following…
How to: Using exacqVision API Network I/O (4/11/2023) - Overview This article explains the usage of basic and advanced I/O functionality in exacqVision API (evAPI). Usage The network I/O functions provided in evAPI are required to send requests and receive responses from an exacqVision server. After initializing the API instance and connecting to a server, the I/O functions are necessary to maintain communication…
Canon IP Camera With ONVIF Does Not Connect (4/11/2023) - The first time you use exacqVision Client to connect to a Canon IP camera using ONVIF, the connection might not be established successfully. If you see a status of Connecting for over a minute when you try to connect to the camera on the IP Cameras page, change the setting method using the camera's web…
MJPEG not supported on ACTi TCM and KCM cameras (4/11/2023) - Although ACTi TCM and KCM camera models allow dual streaming in MJPEG, MPEG-4, and H.264 video formats, they do not support motion detection in MJPEG format. Thus, the MJPEG option is not available on the Camera Setup page for those models in exacqVision Client. MJPEG-not-supported-on-ACTi-TCM-and-KCM-camerasDownload
Configuring the Time Server on Linux-based exacqVision Systems (4/11/2023) - To configure the time server on a Linux-based exacqVision system, complete the following steps: In exacqVision Client, make sure Enable Time Server is not selected on the Date/Time tab on the System Setup page.In a Terminal window, type sudo /etc/init.d/edvrserver stop to stop the exacqVision service.In a Terminal window, type sudo /etc/init.d/ntp start.Type sudo /etc/init.d/edvrserver…
Manually Deleting Log Files from Linux-based exacqVision Systems (4/11/2023) - It is possible for log files to become large enough to prevent proper access to an exacqVision system. If this happens, complete the following steps to delete the files manually: Restart the system.During the system startup process, press the Esc key to boot to shell.Type /usr/local/exacq/server/logs.Type ls -la for a list of files and sizes.Type…
Trigger Inputs Do Not Work on Panasonic Cameras Running H.264 or MPEG-4 in Internet Mode (Over HTTP) (4/11/2023) - When a Panasonic camera is configured for Internet mode (over HTTP) when using H.264 or MPEG-4 compression, the camera's trigger inputs do not work correctly. The triggers are in a normally open state by default, but they do not enter an alarm state when the circuit is closed. Trigger-Inputs-Do-Not-Work-on-Panasonic-Cameras-Running-H.264-or-MPEG-4-in-Internet-Mode-Over-HTTPDownload
Replacing XDVR drivers with SDVR drivers on Linux-based exacqVision Systems (4/11/2023) - If you have an Linux-based exacqVision system (such as exacqVision EL) that requires SDVR drivers, but you mistakenly installed XDVR drivers, you must remove the XDVR drivers before installing the SDVR drivers. There are two equal ways to remove the XDVR drivers; use the one that you prefer or have better access to: In Terminal,…
Bad Package Quality Error when Installing exacqVision Software on Ubuntu 11.04 (4/11/2023) - Exacq recommends installing exacqVision software on Ubuntu 10.04 because of its extensive testing within the Ubuntu community and its status as a Long Term Support version. However, if you try to install exacqVision Client and exacqVision Server software version 4.5 and older, exacqVision Web Service, or Enterprise Health Manager on a Ubuntu 11.04 system, the new Ubuntu Software Center…
DVI Output not Available on 4U/RAID exacqVision A-Series Systems (4/11/2023) - The DVI output on exacqVision systems with RAID controller cards might be deactivated on systems manufactured before 2011. This applied to all 4U and RAID exacqVision A-Series systems manufactured during that period. For those systems, you must use the VGA output when connecting a monitor. DVI-Output-not-Available-on-4U-RAID-exacqVision-A-Series-SystemsDownload
No Audio from PC Speaker on Linux-Based exacqVision Systems (4/11/2023) - If you cannot hear audio on Linux-based exacqVision (eV) systems, try adjusting the volume setting on the front speaker (the default setting is for this volume is zero). To adjust the volume setting, complete the following steps: Exit the eV Client software and log out of the user account.Log in to Linux using an administrator…
exacqVision SDK Compatibility with exacqVision Server Versions (4/11/2023) - The exacqVision SDK is designed to be compatible with all versions of exacqVision Server. However, individual features in certain versions of the server and SDK might not be compatible. For more details about the features available in a each version of the server or SDK, see the readme.txt file available in their install packages. It…
How to: Using EVAPI_Discover to Detect the Connectiodn to an exacqVision Server (4/11/2023) - Overview The EVAPI_Discover function is used to test the connection between evAPI and an exacqVision server. When EVAPI_Discover is called, it initiates a Discover request to be sent to an exacqVision server. If the Discover request is received by the server, it sends a Discover response indicating the server was found. Usage It is…
How to: Using EVAPI_Callback and EVAPI_CallbackEx (4/11/2023) - Overview The evAPI callback functions are used to receive event notifications from the exacqVision server, such as motion detected by a camera or a configuration change made to a server. Usage To use the evAPI callback functionality, it is necessary to define and declare a callback function and then assign the function in the API.…
exacqVision SDVR boards with PAL cameras (4/11/2023) - Sometimes exacqVision SDVR boards do not immediately recognize the PAL format of analog cameras. Images could be displayed in black and white or even with tearing. If your PAL cameras show those issues when using SDVR boards, complete the following steps in Linux: Log out of the restricted user account and log in as an…
ioSmart Mobile Access Control Feature Sheet (4/11/2023) - ioSmart Mobile Access Control Feature SheetDownload
How to: Executing and debugging C# applications with evAPI and Visual Studio 2005 or newer (4/10/2023) - C# or other managed applications created with Visual Studio 2005 or newer cause a System.AccessViolationException in the EVAPI_CreateWindow function on Windows Vista and Windows 7. To avoid this while debugging within Visual Studio and during application execution, complete the following steps. After the project has loaded, select the project properties under the Project item on…
Can exacqVision Hybrid Systems use MPEG-4 Simple Profile? (4/10/2023) - Yes. eDVR systems use MPEG-4 Advanced Simple Profile by default, and sDVR systems use H.264 by default. To configure the system, complete the following steps for your system type. eDVR Systems Stop the exacqVision Server in Service Control Manager or by running sudo /etc/init.d/edvrserver stop.Open c:\windows\XDVAPI.ini in Notepad or run sudo nano /usr/local/xdvapi/etc/XDVAPI.ini.Add MPEG…
IQEye and Arecont Settings Not Changing (4/10/2023) - When you adjust settings for certain Arecont or IQEye cameras using the exacqVision Client, the settings do not get applied. If this occurs, see the following information for each camera brand. Arecont There are no standard credentials for an Arecont camera, but with some models you can enter anything in the credentials area on…
Stack Overflow in S2 Integration in Internet Explorer 8 (4/10/2023) - If you are using Internet Explorer 8 to connect to an S2 access control system integrated with exacqVision, a "Stack overflow error 0" message might appear repeatedly. This issue occurs more often if the S2 and exacqVision systems are connected on the same LAN, and it is caused by the way Internet Explorer 8 handles…
Are eDVR boards compatible with an LGA 1156 motherboard? (4/10/2023) - Yes. Exacq has tested compatibility with the following configuration: *Intel Q57TM Micro-ATX motherboard *Two eDVR boards *PCIe 1x Riser At this time, Q57 is the only chipset that is supported for use with the PCIe 1x riser card. Are-eDVR-boards-compatible-with-an-LGA-1156-motherboardDownload
Windows Server & Client and OpenLDAP/Kerberos (4/10/2023) - The following process allows you to configure exacqVision permissions and privileges for accounts that exist on an OpenLDAP/Kerberos server:1. On the OpenLDAP/Kerberos server, ensure that your installed schema includes the following object types: inetOrgPerson (RFC 2798)organization (RFC 2256)krbPrincipalAux (provided by the Ubuntu krb5-kdc-ldap package) And at least 1 of the following opject types: groupOfNames (rfc…
Configuring SSL on an exacqVision Server for Active Directory/LDAP (Windows) (4/10/2023) - exacqVision 7.2 and higher: Check the box labeled "Use SSL" on the "ActiveDirectory/LDAP" configuration page, then press "Apply". exacqVision prior to 7.2: This article contains procedures for configuring SSL on exacqVision servers. These steps are necessary if you want Active Directory operations to be made more secure by use of SSL on the exacqVision server.While…
Firefox will not run on Linux-based exacqVision Server (4/10/2023) - If you cannot run Mozilla Firefox on a new Linux server, remove the .mozilla directory from the Admin account home folder. To do this, complete the following steps: Log in to Ubuntu as an admin.Open a Terminal window (Start > Accessories > Terminal).Typesudo rm -rf ~/.mozilla.Enter the password for the admin account.Run Firefox. …
RAID Setup Using 3ware Controller – LEGACY (4/10/2023) - To configure a RAID 5 array using a 3ware controller, complete the following steps: Restart the computer.When prompted, press Alt-3 to enter the 3ware RAID BIOS.If prompted, type admin256 as the password.Press any key to acknowledge the warning.The available drives are listed under Exportable Units. If you are re-creating a failed RAID array, some drives will…
Intel Desktop Utilities for Windows 7 (4/10/2023) - NOTE: It is recommended that you do NOT install this software on Windows XP Professional. You can download Intel Desktop Utilities from the following location: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18934&ProdId=3121〈=eng If you are not using the server and need to manually download the drivers, complete the following steps: Select Desktop Boards under Products.Select Intel® 4 Series Chipset…
Mouse and Keyboard Disabled During Windows Installation (4/10/2023) - On rare occasions, the system mouse and keyboard can become disabled during a Windows installation. The cause of this issue is unknown. However, the issue can be resolved by disconnecting the mouse and connecting the keyboard to the USB port directly below the Network port. When finished, restart the system. Mouse-and-Keyboard-Disabled-During-Windows-InstallationDownload
What is the difference between a Group and a View? (4/10/2023) - Views and Groups are similar in that both of them are logical groups cameras based on more than just the server they are connected to. The major difference is that a View also defines a layout of the cameras onscreen. Because it specifies a layout, the maximum number of cameras in a View is limited…
Analog Boards Don’t Work after Upgrading Ubuntu (4/10/2023) - A directory must be created to make after upgrading Ubuntu. Run the following command in the Terminal: sudo make /usr/local/xdvapi/modules Then restart the services. Analog-Boards-Dont-Work-after-Upgrading-UbuntuDownload
Why does my PTZ not work completely on the ACTi ACD2100 camera? (4/10/2023) - First, make sure that your Analog camera is using Pelco-D protocol and that its address is set to 1. Also, in some versions of the exacqVision software, the speed is not correctly sent to the camera when using the Pan and Tilt functions. To fix this, adjust the speed bar under the Pan and…
Does Exacq support the PowerPC version of the Mac? (4/10/2023) - No, Exacq does not support the PowerPC version of the Mac, and we do not currently have plans to support it. Does-Exacq-support-the-PowerPC-version-of-the-MacDownload
Why can’t I play back video from my 5 Megapixel cameras after export? (4/10/2023) - Some media players, such as Windows Media Player, have problems when playing back full 5 Megapixel MJPEG video images in the AVI format. This is a limitation of the default codecs in the media players, and it applies to both exports from the server and already exported EXE files. One solution is to download…
Missing Icon Fonts in EM (4/10/2023) - Issue EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking. Here is an article explaining the feature: https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font Resolution Changing the Mitigation Options value to 2000000000000 should resolve their issue. How…
When I use a web browser to view the video from the exacqVision Web Server, do I need to install any additional software or applets? (4/10/2023) - No. The exacqVision Web Server transcodes video into a JPEG that can be viewed by any modern web browser. This allows anybody to use the Web Server without downloading or installing additional software. When-I-use-a-web-browser-to-view-the-video-from-the-exacqVision-Web-Server-do-I-need-to-install-any-additional-software-or-appletsDownload
Is my exacqVision Client software backward compatible? (4/10/2023) - In most cases, yes. Exacq strives to make the client software backward compatible. However, we recommend that you upgrade your client because newer versions have additional features, bug fixes, and enhancements. Older versions usually function correctly, but they most likely do not offer all the current exacqVision client features. Is-my-exacqVision-Client-software-backward-compatibleDownload
Moving an eDVR Board in a Linux System (4/10/2023) - The following steps should be followed when moving the eDVR boards: In the exacqVision Client, save the system settings and note the serial number associated with the eDVR boards in the tree order by clicking on the board icons in the Configuration tree.Shut down the system.Unscrew the boards from the existing mounting. Do not disconnect…
AVI/Quicktime Codecs (4/10/2023) - The following table contains information about the recommended codecs when exporting video from the exacqVision Client or ePlayer to *.avi format for playback in Windows Media Player or *.mov format for playback in Quicktime on Windows or Mac platforms. In Windows and Linux, video exported in either *.avi or *.mov format can also be played…
Giving Domain Users Administrative Rights on Local Machine (4/10/2023) - Taken from: http://tinyapps.org/blog/windows/200910170715_give_domain_users_local_admin_rights.html Giving domain users administrative rights on local machine On the local machine: Control Panel > Administrative Tools > Computer Management (be sure to run as an existing admin) > Local Users and Groups > Groups > Administrators > Add > Advanced > Find Now > double click the Active Directory user(s)…
Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier (4/10/2023) - If you are using exacqVision Client 9.2 or earlier and want to create a shortcut that allows your users to open the client to a predesignated camera view, event monitoring profile, or to specific monitors on a multi-monitor viewing station, you will need to create an XML file based on the client CLI documentation: If…
Starting iSCSI on Startup with Linux Systems (4/10/2023) - After you reach the point where everything is logged in (you are able to type iscsiadm –m session and get output), following is the generic syntax: iscsiadm -m node -T <targetname> -p <ip:port> --op update -n node.conn[0].startup -v automatic The parameters between < and > are substitutions. The syntax for persistent binding devices discovered on an internal connection…
Supported exacqVision Client Languages (4/10/2023) - The following languages are supported in exacqVision Client as of November 11, 2009: NOTE: To view the client software in the target language, simply change the Windows language and then run the client software. AfrikaansArabicChineseDanishDutch/FlemishFrenchFrench CanadianGreekHebrewHungarianJapaneseKoreanNorwegian (Bokmål and Nynorsk)PolishPortugueseRussianSerbianSlovakSloveneSpanish (Castilian)Spanish (Venezuelan)Spanish (Chilean)Swedish Supported-exacqVision-Client-LanguagesDownload
Enumerating more than Four Serial Ports in Linux (4/10/2023) - If a system is built with the Radisys motherboard or has two or more eDVR boards, there are more then four serial ports. However, Ubuntu 8.04 enumerates only four serial ports by default. To change the number of serial ports enumerated, complete the following steps: Edit menu.lst by typing sudo nano /boot/grub/menu.lstFind the line that…
Panasonic NW502 JPEG versus H.264 Issue (4/10/2023) - If you connect to a Panasonic NW502 camera and the software displays JPEG while MPEG-4 is greyed out, you must enable H.264 video encoding. To do this, browse to the NW502 camera configurator and open the Image page. Then change the Video Encoding Format from MPEG-4 to H.264. Panasonic-NW502-JPEG-versus-H.264-IssueDownload
Disabling Automatic Login in Linux (4/10/2023) - To disable automatic login on Linux, complete the following steps: Log in to the Admin account.Run Start -> System -> Administration -> Login Window.After you enter the admin password, the Login Window Preferences dialog appears. On the Security tab, deselect Enable Automatic Login. You can also change the User to admin if you want to…
Disabling Aero in Windows Vista (Aero causes OSD to have bars behind it in exacqVision software) (4/10/2023) - To disable Aero, complete the following steps in Windows Vista: Click Start, and then select Control Panel.Click Appearance and Personalization.Under Personalization, click Change the Color Scheme.In the Appearance Settings dialog, click Windows Vista BasicClick OK. Disabling-Aero-in-Windows-Vista-Aero-causes-OSD-to-have-bars-behind-it-in-exacqVision-softwareDownload
Get the Monitor Size (resolution) Back for Linux Sy stems (4/10/2023) - The monitor can get stuck in 640*480 mode if the system is booted with no monitor connected. To get the monitor size back for Linux systems, complete the following steps after opening Terminal: Type cd /etc/X11Type sudo mv xorg.conf xorg.bak.confRestart the system with a monitor attached. Get-the-Monitor-Size-resolution-Back-for-Linux-SystemsDownload
Disabling a Drive via XML (Windows) (4/10/2023) - To disable a drive in a Windows exacqVision Server via XML, complete the following steps: Before editing any configuration files directly, stop your exacqVision Server. Open Control Panel and then the Administrative tools (you might have to select Classic View to see the option).Open the Services link and find exacqVision Server. Right-click and select…
Camera Time Stamp Off by Years (4/10/2023) - Some cameras, particularly AXIS and Sony models, display an OSD date with an incorrect year. The time and date of the camera might be set to GMT and the Windows time is correct on the server, yet the OSD on the screen shows something like March 2, 2001. This is usually a result of…
Video has a Green Hue (Possibly with Red or Pink Lines) (4/10/2023) - If video has a green tint and possibly pink or red lines, set VGA Acceleration Mode to None on the Client page. Video-has-a-Green-Hue-Possibly-with-Red-or-Pink-LinesDownload
Panasonic Cameras Cannot be Found Using an IP Camera Finder after 20 Minutes (4/10/2023) - Panasonic cameras stop responding to the IP camera finder after they have been powered up for 20 minutes. This applies to the finder in exacqVision Client and the Panasonic search software. To find a camera that has been powered up for 20 minutes or more, restart the camera to reset the timer. Panasonic-Cameras-Cannot-be-Found-Using-an-IP-Camera-Finder-after-20-MinutesDownload
AXIS Camera Cannot be Found Using Find IP Cameras (4/10/2023) - Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again. AXIS-Camera-Cannot-be-Found-Using-Find-IP-CamerasDownload
Windows 7 boot issue after MS update (4/10/2023) - Issue We have had several reports of Windows 7 systems that will no longer boot after installing Microsoft 8/2019 Security update KB4512506. If you have already installed the 8/2019 update release Tuesday 8/13/2019, the windows 7 exacqVision server will no longer boot and you will see the screen below. This also affects Windows…
Enabling stronger cipher/protocol security with Enterprise Manager (4/10/2023) - If your exacqVision Enterprise Manager is already using HTTPS as described in our Knowledge Base Article ‘How to Enable HTTPS for ESM’ you can make sure you are using strong ciphers and the most current ssl protocol using this document. Locate and make the indicated changes to the file httpd-ssl.conf Windows C:\Program Files\exacqVision\EnterpriseManager\apache_solr\apache2\conf\extra\httpd-ssl.conf…
SSD drives showing false temperature alarms (4/10/2023) - Issue In certain cases, an SSD drive can be reported with a temperature in an alarm state, but the drive is actually ok. This resulted in the exacqVision Server emitting an alarm state for the disk as below. Note: This issue has specifically been seen with the Western Digital HBS3A1912A7E6B1 128 GB drive. …
Kantech Entrapass Web Download Instructions (4/10/2023) - Instructions: ExacqVision Kantech-Onboard systems may exhibit specific Internet Explorer security settings that will prevent the download of EntraPass Web from the link on the desktop after installing the Kantech software. This was discovered specifically with the Windows Server 2016, Entrapass version 7.51, in June 2019. Other versions may encounter this problem though they are not…
Configuring Samsung|Hanwha Camera Edge Storage for Use with Server “Network Loss Recording” Feature (4/10/2023) - Configuring Samsung/Hanwha Camera Edge Storage for Use with Server "Network Loss Recording" Feature
Solr vulnerability – CVE-2017-12629 (4/10/2023) - Enterprise Manager Enterprise Manager (formerly ESM) includes a version of Apache Solr which is vulnerable to attack allowing remote code execution. Further information can be found here: https://nvd.nist.gov/vuln/detail/CVE-2017-12629 Mitigation: It is recommended that you follow the steps below appropriate for your Operating System. For Windows Note: File paths vary depending on installation, 64-bit or…
Dewarper Workaround (4/10/2023) - Issue Both Axis and Pelco depend on OpenGL for dewarping. If dewarping is not working for a Windows client because of GPU driver issues you can use the following open source Mesa3D software OpenGL drivers as a work around. This will basically use a software implementation of OpenGL to do the dewarping which is really…
Modifying ESM Security Access (4/10/2023) - Tyco Security Solutions has confirmed a vulnerability in the exacqVision Enterprise System Manager (ESM) v5.12.2 application whereby unauthorized privilege escalation can be achieved and providing guidance on mitigation actions to avoid a potential exploit. Scope: This vulnerability impacts exacqVision ESM v5.12.2 and all prior versions of ESM running on a Windows operating system (except…
Security Integration with Kantech Fails to Login (4/10/2023) - Symptom When attempting to authenticate with Kantech in the Security Integrations page, the status is returned as 'Invalid Credentials'. Problem First noted with server version 9.4, this is caused by differences between the server and Kantech API. Solution To resolve the issue, convert the password entered to all lowercase characters. Security-Integration-with-Kantech-Fails-to-LoginDownload
How to Enable Edge Storage on Axis Cameras (4/10/2023) - The instructions below differ based on the firmware versions on your Axis cameras. Please check your camera's firmware version prior to continuing. Edge Storage recording is currently supported for recording based on motion events. Setting the camera(s) to continuous recording may produce unpredictable results. Adding the camera to exacqVision: When adding your camera(s)…
How to eliminate storage alarms with “poll error” (4/10/2023) - Description Increasing customer reports of storage alarms with "poll error" on Linux systems. This is a legitimate indication that core's memory usage is high enough to prevent us from executing storage monitoring utilities, and user should somehow reduce memory usage. However, server 9.9.8 introduces a redesign of SysmgmtPI that eliminates the occurrence of poll…
PTZ problems with Axis Control Queue enabled (4/10/2023) - Steps PTZ control behavior using the exacqVision Client can become erratic with Axis cameras if the "PTZ Control Queue" has been enabled in the camera's web browser. This is required in order to be able to use the camera's "Guard Tour" feature. Axis has resolved this issue with a firmware change. This has been…
Unable to Connect to Panasonic Device with FW 1.03 or 1.10 (4/10/2023) - Symptom: Connection to Panasonic device is stuck in "Connecting" despite displaying the model and MAC address. Problem: The following Panasonic devices were found to return an invalid image size when using firmware 1.03 or 1.10. WV-S1550LWV-S2131LWV-S2250LWV-S2550LWV-S8530NWV-X8570N Solution: Panasonic is planning to release a firmware update to address this issue. Unable-to-Connect-to-Panasonic-Device-with-FW-1.03-or-1.10-2Download
How to Create a User in Kantech for Security Integration with exacqVision (4/10/2023) - Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace). a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs. The screenshots below show the workspace permissions for the 'exacqws' workspace.…
ESM 5.4 Displays Incorrect User Status on User List Page (4/10/2023) - Symptom: The User List page always shows a red 'X', indicating the user has a conflict. Problem: This shows incorrectly even if the user is sync'd properly. Solution: Update ESM to version 5.5.6 or higher. ESM-5.4-Displays-Incorrect-User-Status-on-User-List-Page-2Download
Unable to Edit Web Service Scheduled Update in ESM (4/10/2023) - Symptom: When scheduling an update to a web service through ESM, a user cannot edit the scheduled update. Problem: Clicking on the Edit option for a scheduled update to a web service from within ESM results in an error. This can be seen from the Web Services page when clicking to the Web Service…
Hard Drive Self-Test Broken On Older Linux Systems with 9.2 (4/10/2023) - Symptom: When clicking the 'Self-Test' button for hard drives, nothing happens. Problem: Introduced in exacqVision Server 9.2.1, a code change broke the self-test functionality for older Linux systems that do not have Smartctl installed. Smartctl is not listed in the 'Version Information' panel on the 'System Information' page of the client. Solution: Option…
How To Export/Import Client Settings File on a Client Computer (4/10/2023) - You may export your client settings for import on another client system. Importing client settings saves time in making manual changes to each client instance. Client settings include things such as systems listed on the 'Add Systems' page, joystick settings, theme settings. Whether exporting or importing the client settings file, this is found in Configuration…
Arecont Video Shows Artifacts, Change Key Frame Interval (4/10/2023) - Symptom: Video from an Arecont camera may display ghostly artifacts. Problem: Some Arecont cameras have the key frame interval, sometimes referred to as GOP, set to a high value. If there is a not a setting available for this in the camera's web interface the only way to change this is through the use of…
NotifyPI fails with cURL error 55 (4/10/2023) - Symptom: Email notifications fail to be received. Problem: Server logs resemble: 15/12/2016 2:54:54 PM NotifyPI Warning Profile Description: Playground. Notification attempt return code= 55 15/12/2016 2:54:54 PM NotifyPI Verbose curl: (55) MAIL failed: 530 15/12/2016 2:54:54 PM NotifyPI Error Failed to send notification using profile Playground. This message will be retried This is caused…
Motion Detection Not Working with Illustra Flex Gen2 Models (4/10/2023) - Symptom: Illustra Flex Gen2 camera models are not displaying motion, input trigger or analytic events. Problem: Camera firmware is not supporting HTTPS correctly. The default settings for the camera disable the HTTP connection for metadata events. Solution: Within the camera's web interface set the following parameters: HTTP/HTTPS has to be set to 'Both'…
Samsung SPE-100/400 Causes Server Crash (4/10/2023) - Symptom: exacqVision Server crashes when connecting to a Samsung SPE-100/400 using the native Samsung plugin. Problem: This encoder is only supported for use with the Onvif plugin (device type). Additionally, the device firmware only supports HTTP version 1.0 but Live555 defaults to 1.1. Solution: Connect to the device with the Onvif device type…
SMART Attributes May Not Appear for LSI RAID Disks (4/10/2023) - Symptom: S.M.A.R.T. attributes do not appear for hard disks attached to the LSI RAID controller. Problem: Issue introduced with exacqVision Server 9.2.3 when support was added for the F2A chassis model using the LSI HBA. Solution: Update exacqVision Server version to 9.4.0 or higher. SMART-Attributes-May-Not-Appear-for-LSI-RAID-DisksDownload
How to Manually Dump the ESM Schema (4/10/2023) - If you want extract the schema of ESM, perform the following steps: 1. Navigate to the install folder: Windows: C:\exacqVisionESM\EnterpriseSystemManager\ Linux: /usr/local/exacq/esm/ 2. Execute the following: Windows: installer.exe generatescripts PATH\FILENAME Linux: ./installer generate scripts PATH/FILENAME How-to-Manually-Dump-the-ESM-SchemaDownload
Case Admin Unable to Create Bookmarks (4/10/2023) - Symptom: A user account assigned to a custom user group/role with 'Case Admin' privileges, but without 'User Admin', 'View Admin', or 'User View Admin' privileges cannot create a bookmark. Problem: Introduced in exacqVision server 9.2, bookmarks fail to be created. This does not affect users assigned to built-in user groups/roles. Solution: Option 1: …
How to Replace a SIIG SC-SA0R11-S1 HBA with an LSI 9300 HBA (4/10/2023) - Steps Follow the steps below to replace your SIIG SC-SA0R11-S1 Host Bus Adapter card with the LSI 9300 Host bus adapter. Power down the system.Locate the host bus adapter. If your system is a Hybrid with an analog capture board, the host bus adapter is the one with the SATA cables between this card…
Invalid License for Server 9.2 and 9.4 (4/10/2023) - Symptom: When updating to server 9.2 or 9.4 the client may show "Bad/Invalid License" and displays the MAC address as 00-00-00-00-00-00. Problem: The licensed network interface is not the primary NIC within the bond. The server software no longer recognizes the licensed MAC on the system. Solution: Option 1: Upgrade to exacqVision Server…
ESM May Not Connect to Web Service with Self-Signed Certificate (4/10/2023) - Symptom: The camera video feed section in ESM displays an SSL error message. Problem: ESM may not connect to the exacqVision Web Service if the web service is using a self-signed certificate. This may be more prevalent on systems where TLS/SSL was configured after being added to ESM. ESM did not automatically detect the…
Use of Two-Step Authentication Email Services with exacqVision (4/10/2023) - What is two-step, or two-factor authentication? Sometimes also called multi-factor authentication, this is a an additional layer of security. Instead of only requiring a username and password, multi-factor authentication requires an additional piece of information only that user should have access to. This may be a secondary passphrase, a key code sent by text message,…
Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail (4/10/2023) - Symptom: Attempts to upgrade exacqVision Server from 9.0 or earlier to bring it up to 9.0 or 9.2 fail. Problem: The 14.04 OVA does not have the 'at' dependency. Solution: Option 1: If the license subscription permits, update to exacqVision Server version 9.6 or higher which does not rely on 'at'. Option 2: Restart…
IP Camera Detection Fails If Using Multiple Addresses on Same Interface (4/10/2023) - Symptom: IP camera detection fails. Problem: If more than one IP address has been assigned to the same network interface on a Windows system exacqVision Server may fail to use correct IP address, thus camera detection fails. Linux is not known to be affected. Solution: Option 1: Temporarily remove all but one IP…
Vivotek Xarina Edge Server Unlicensed (4/10/2023) - Symptom: Client displays bad license on Edge Server. Problem: Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as '02-AB-CD-AB-CD-EF', which is invalid. Solution: Update to Edge version 9.4. If license is expired and does not allow use of 9.4,…
Updating an exacqVision System Without Internet Connection Using Web Server (4/10/2023) - The Update tab on the 'Configure System' page in the exacqVision Client allows you to update an exacqVision server's software. If the system is on a closed network with no internet access, the update can still be provided by using an exacqVision Web Server. The exacqVision Web Service can be downloaded and installed from our Software…
Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.4 and Higher (4/10/2023) - In some installations users may want to allow users to automate the process of opening multiple client instances on different monitors of a workstation. This article details the steps to create an XDV file that will open the client to the configuration of your choice. Click the exacqVision logo in the top-right corner of the client…
Changing the Kiosk User Language On Ubuntu/Linux (4/10/2023) - Systems built by Exacq with Ubuntu 16.04 and higher will have an 'Exacq Kiosk User' icon on the administrator's Desktop. More details on Kiosk users can be found at KB:22542. Click to run this program. There should be no users listed here when you begin. If there are already Kiosk user accounts created, the following configuration…
ExacqPacq16 – Service Pack for exacqVision Systems running Ubuntu 16.04. (4/10/2023) - Several changes and fixes to the exacqVision Ubuntu 16.04 image have been rolled into a single installer - ExacqPacq16. Information regarding the changes and the version that were included are available below. You can check the current Image version and what exacqpacq16 versions (if any) on your Linux machine by running the following in terminal:…
Drives Appearing Offline in Linux (4/10/2023) - Some users are experiencing multiple drives in an 'Offline' status with Linux systems containing host bus adapters. This may also present drives not on the HBA as 'Offline' or with 'Write Errors'. In these cases it is necessary to determine the proper cause. If restarting the server service in the past has shown the drives…
Windows 10 Enterprise LTSB Not Able to Change Network to Private (4/10/2023) - Problem For exacqVision systems running Windows 10 Enterprise LTSB, the network policy will default to "Public" if the only network connection does not have a Gateway, or is not attached to a Domain. Cause This is due to the Network Location Awareness not being able to identify the network. Resolution NOTE: This fix will…
M-Series Translations (4/10/2023) - 1. Start LXTerminal. 2. Change to admin user. su admin 3. Change to the admin home directory. cd 4. Download and execute the m-series script from translations server. curl -fsSL https://translate.exacq.com/m-series.sh | sh 5. Progress messages will scroll as the script executes. The last will be about installing the m-series lang. Enable Translations The process…
Exacq Storage Issues (4/10/2023) - Drives failing WD Self Test IssueDrive shows failed on the Hardware tab in the exacqVision Storage area.Certain combinations of exacqVision and other read/write data could cause the Western Digital Drive Short Test (WD DST) to intermittently get stuck in a loop and write excessively to a specific physical drive location dedicated for testing, which causes…
Drives displaying “Red” on Storage Drive and Hardware tab (4/10/2023) - Description Drives showing offline or write error on Storage => Drive tab and Hardware tab. Workaround Open Windows device manager (Windows start menu and type "device manager")Expand IDE ATA/ATAPI controllersCheck to see if there are duplicate ATA Channel entries (ATA Channel 0, ATA Channel 1, etc)Disable the "Standard Dual Channel PCI IDE Controller" and…
Axis cameras may stop detecting motion on firmware update (4/10/2023) - Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the…
Why do we enforce password complexity ? (4/10/2023) - Why do we enforce this complexity? As the threat from cyber-attacks continues to rise, cyber-protection measures have become critical to combat these threats. Like many other technology leaders, Exacq has implemented the use of complex passwords as one measure to combat potential cyber-attacks.Password cracking programs are one of the tools hackers use to gain unauthorized…
Distorted login page for deleted users actively on ESM webpage (4/10/2023) - Description User that is deleted while logged into ESM browser, will see a distorted login page Tested Version 1.11.2.50128 Platform All. Steps to reproduce Log into ESM as a user. With an ESM admin, delete the user from step above. Expected result User sees a login page. Actual result User…
Unable to Start Web Service on Windows 10 (4/10/2023) - Problem Users installing the exacqVision web service on Windows 10 machines find that the exacqVision web service is not enabled and encounter errors when attempting to manually start the service. Cause This is due to a port conflict. The default port used by evApache is port 80. This is also the default port for…
Security Whitepaper (4/10/2023) - Login Delay exacqVision Server implements a login delay, in order to address the risk of various flavors of brute force attacks. More information on the nature of these attacks can be easily found elsewhere; hence, they will not be further described here. The login delay mechanism introduces a progressive delay before completing authentication. The…
Windows update KB3033929 required for 8.6 release (4/10/2023) - Exacq upgraded they software signing certificate, which means Windows 7 systems will require Windows update KB3033929 for Hardware Monitoring and motherboard watchdog functionality to work. Link to download the KB: https://www.microsoft.com/en-us/download/details.aspx?id=46148 Windows-update-KB3033929-required-for-8.6-releaseDownload
Installing Windows Security Essentials on Win7 based evServers (4/10/2023) - Stop exacqvision Server Service (Control Panel -> Administrative Tools ->Services -> exacqVision Server : Stop)Download Windows Security Essentials Package (mseinstall.exe, x64) from Microsoft website, and execute the installer on the target machine.Select all default options, except for the ones listed below.Do not join the program (Optional)Unselect both options below:Do not immediately scanThe system will update…
Migrating from 32-on-64 to 64-on-64 Linux (4/10/2023) - This applies to both 14.04 and 16.04. We do not support 12.04 x64. The steps are as follows: Back up your existing DVR configuration as a general precaution.Uninstall existing server and deps packages - apt-get remove edvrserver edvrserver-depsNote that this will properly preserve your existing DVR configuration, so that you should not have to additionally…
Why is my exported video shorter than the search length? (4/10/2023) - When exporting video, from time to time you may notice that the length of the exported AVI or MOV file is slightly shorter than the video you marked in the client to be exported. This occurs because when the video from the client is transcoded to a different format the length is determined by…
Web Service notes for M-Series performance (4/10/2023) - The following settings are recommended for ensuring the best performance of the web service on the M-Series: Start License: Change the recording format of each camera to "JPEG".Pro License: Add a secondary stream for each camera, setting the recording format of the secondary stream to "JPEG". Note: It may be necessary to create a view…
How to Update LSI MegaRAID Firmware and Drivers (4/10/2023) - How to Update LSI MegaRAID Firmware and Drivers LSI MegaRAID is produced by Avago Technologies. Firmware and Drivers for your respective operating system can be obtained from their web site http://www.avagotech.com/support/download-search. To update the firmware you will need to log into the MegaRAID Storage Manager. Find the desktop icon or short cut inside the Start menu.…
How to use the Surf web-browser on M-Series recorders (4/10/2023) - The M-Series recorders from exacqVision come with a web browser called Surf. Surf is a very basic web browser that is well suited to the capabilities of the M-Series recorder. Surf doesn't have any window controls (address bar, back-button, etc.), so common browser tasks are accomplished with shortcut keys. Surf can be launched using the…
How to Add AD/LDAP Security Group to ESM (4/10/2023) - Step 1: Log into ESM and navigate to the Domain settings page. If you haven't yet configured this, you will need to add your domain settings. You must have the proper Base DN, Binding DN and credentials for the account you will use to connect to Active Directory/LDAP. If you do not know these, contact…
Steps for changing the Company Name in Kantech post-install (4/10/2023) - The following steps as outlined by Kantech support and apply to all versions.The company name is configured only during the installation of the applications, once is installed it cannot be modified from the software.This is the procedure to change the company name that will display on the reports executed from Server workstation, Additional workstation or…
Web Server – Saving frame image doesn’t include file extension (4/10/2023) - Description When saving an image from a search, the file extension is not included on the file. The image data is correct, but the lack of extension causes the user to manually select an image viewer. Tested Version 7.8.2 Platform [All] Steps to reproduce Create a search and start playback.Select the "Save Image" button. …
ESM API exacqVision Server License Filter by isCurrent does not work (4/10/2023) - Description https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True When using the above API, the isCurrent filter does not properly filter out the old licenses. A similar filter works on the generic API for all servers. https://tyc100.exacq.net/api/servers/licenses/?server=tyc100er1249023085&isCurrent=True Version Introduced 4.1.7.95208 Platform All Platforms Steps to reproduce Verify that the link:https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True only returns licenses with isCurrent field set to true Expected…
Windows timezone information for Georgian Standard Time gets forced to incorrect bias (4/10/2023) - Description The custom Tbilisi-4.reg file that we add in our server can be overwritten on third party systems. Version introduced Server 8.0.3.103130 Server 8.0.4.104612 Platform Windows Server 2012 R2 Steps to reproduce Install Tbilisi-4.regObserve registry value change.Update server to a new version. Expected result Registry value stays the same (Tbilisi is now +4) Actual result…
ESM API api/docs does not support file upload/download (4/10/2023) - Description If using esm api docs at /docs/api, any file upload/download action will not work. The documentation does not even provide the correct input to upload/download files. Version Introduced v3.8.0.89234 Platform All. Steps to reproduce Navigate to http://esmhost/docs/api, once fully loaded,Click on systemClick on [GET] /api/system/logs/bundle/Click on [Try it out!] Expected…
Drive not found HBA issue (4/6/2023) - Description The HBA (Host Bus Adapter) can get damaged by the HBA clamp. Specifically the SATA 3 port capacitor can get damaged. Note: The damage to the HBA does not affect all units. This has been seen in a very limited number. The clamp is there for shipping purposes only can may be removed.…
Kantech Onboard – Entrapass Web fails to start (4/6/2023) - If the embedded Kantech Entrapass Web fails to start properly on an exacqVision system, use the following procedure. 1. Go to the start menu and use the 'run' command to run regedit.2. This will bring up the registry editor. Navigate to the variable under HKEY_USERS/.DEFAULT/Environment.3. Client on the 'XML' name and delete that variable.4. Close…
Automatic creation of Service Principal Name (SPN) (4/6/2023) - Starting with exacqVision 7.2, the server has the ability to automatically create its own service principal name (SPN). A valid SPN is required in order to enable single-sign-on. To enable this feature: Check the box next to "Permission to create SPN" on the LDAP/Active Directory settings page.Verify with your domain admin that the bind account…
Cannot clear a “Power Supply” alarm with USB DIO module attached (4/6/2023) - The alarm is being generated by the USB DIO module attached to the system. To remove: Windows If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this…
Older Panasonic cameras cause Live555 server crash (4/6/2023) - There is a potential for discontinued cameras from Panasonic (i.e. WV-NS202A and WV-NW484) to cause the exacqVision server service to crash and thus reboot the system. This can be alleviated by: Disconnect the camera from the exacqVision Server through the exacqVision Client.Navigate to the camera's webpage in Internet Explorer as Panasonic requires a pop-up window…
Expand an array with 3Ware (4/6/2023) - Before expanding your array, please consider the size of array that you are moving to. Changing the size of the array could cause issues if a new cluster size must be assigned: https://support.microsoft.com/en-us/help/140365/default-cluster-size-for-ntfs,-fat,-and-exfat It is possible to expand an array with 3Ware using the 3DM2 web utility. Please follow the steps below to successfully…
WD Firmware upgrade for 2TB RR02 drives (4/6/2023) - Firmware Issue Affecting2TB Western Digital Drives Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to 'Unconfigured Bad'. While this is a recoverable error, due to the nature of the firmware issue with Western…
How to Configure Suspect Tracking (4/6/2023) - How to configure suspect tracking Introduced in exacqVision 8.0, suspect tracking provides users with a visual method of following a person or object moving through several camera scenes. Suspect tracking is featured as a new tab on the camera settings page. If you already have cameras laid out on a map that includes the camera…
Motherboard drives displaying “Red” on Storage Hardware tab (4/6/2023) - Description Motherboard drives (including OS SSD) displaying "Red" on Storage Hardware tab Platform Windows A-Series with HBA (more than 4 drives) Steps to reproduce Shut down the Exacq server and remove power Note: Removing the power is the key part, just a normal shutdown will not produce this issue. Expected result All…
Creating a notification on IP Reconnection (4/6/2023) - The exacqVision software currently only sends notifications on the rising edge of a change in state, which allows it to send notifications on a loss in video or IP connection. In order to send notification on a reconnection we must detect the falling edge of the state change. This can be accomplished with a Source…
Disable or Uninstall exacqVision Web Service (4/6/2023) - Description If you are not using the exacqVision Web Service and for cybersecurity reasons want to disable, you can either uninstall it or disable it from starting. How to Disable the Web Service Windows Start -> Programs -> exacqVision Web Service -> Set exacqVision Web Service to start manually. Or Open Windows Services by…
Browser compatibility issues in ESM (4/6/2023) - Description In some versions of IE, the slide in module will not show up correctly. Also, in IE and Firefox, the calendar selection will not display. Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use…
ESM API may not provide strings for all attributes (4/6/2023) - Description When using the ESM API to retrieve servers or cameras, sometimes a field may come back as an integer when the attribute does not say ID. There is usually no way to know what the integer represents. It should show a string. ESM-API-may-not-provide-strings-for-all-attributesDownload
Settings for motion detection sensitity on Samsung cameras may appear different when deleting and re-adding camera (4/6/2023) - Description exacqVision displays a value 1-100 for motion sensitivity. The camera itself only uses a 1-10 scale. When the user sets the sensitivity to 23, the actual value maps to 2, but the GUI still displays 23. If the camera is deleted and re-added, the sensitivity would display 20, rather than 23. Settings-for-motion-detection-sensitity-on-Samsung-cameras-may-appear-different-when-deleting-and-re-adding-cameraDownload
SMART attributes now available for drives connected to LSI storage controllers on Windows using exacqVision 7.6 (4/6/2023) - Affected Platforms exacqVision 7.6 Description LSI has added support for SMART attributes in the storcli utility in version 1.12. Users can now monitor all SMART attributes for drives connected to LSI controller on Windows using exacqVision server 7.6.0 or higher. Users using a version of storcli without SMART support will continue to see only the…
How to update the exacqVision web server (4/6/2023) - Updating exacqVision Web Server version via Web Service Configuration Open your web browser and navigate to your exacqVision web server. NOTE: If accessing from the computer hosting the exacqVision web service, the default address is http://127.0.0.1. If exacqVision Web Server has been configured to use a custom port that port number must appended to the address…
Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface (4/6/2023) - Affected Platforms Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models. Description Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return "Internal Server Error" messages. In some cases, video…
Can I upgrade Onboard Kantech EntraPass Corporate Edition on an exacqVision recorder? (4/6/2023) - Upgrading Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. For more information on the upgrade procedure to Kantech EntraPass Global Edition, please refer to the Kantech Reference Manual, DN1415-1310 page 20. Can-I-upgrade-Onboard-Kantech-EntraPass-Corporate-Edition-on-an-exacqVision-recorderDownload
How to capture the traffic from the terminal via Tshark (4/6/2023) - How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. sudo apt update sudo apt upgrade sudo apt install tshark You can check the NIC on your machine via the…
Kantech Web Service Port Conflict Resolution (4/6/2023) - The Problem When Kantech EntrapassWeb is installed alongside exacqVision Webservice software running on 3rd party (COTS - Commercial Off-the-Shelf) hardware, there will be a conflict on port 80. Port 80 is the port responsible for receiving and responding to http web requests. Both exacqVision Webservice and EntrapassWeb have are configured to use this port as…
Create a Report in Entrapass Web (4/6/2023) - Description There are four types of reports available:* Quick Reports filters events such as access, time, attendance, doors, logins, operations, etc.* User List filters cards such as card type, card number, username, company, department, etc.* Component List filters access levels, doors, controllers, relays, inputs, etc.* Custom Reports schedules and automates future dates. Entrapass Web…
Create an exacqVision Video View in Entrapass Web (4/6/2023) - Description Creating a view enables Entrapass to interact with cameras from exacqVision.This diagram illustrates a generalized interaction between a Kantech & Exacq Server. Entrapass Web Navigate to the Operation menu and select MapSelect a video view layout template.Drag and drop cameras from exacqVision to the video view template.Click Add as a View button and give the new video view…
Create a Map in Entrapass Web (4/6/2023) - Description Creating maps allow you to visually interact with all system components such as:relays, inputs, outputs, keypads, elevators, doors, cameras, workstations, sites, gateways and controllers.This diagram illustrates a typical Kantech Entrapass Server and System Component architecture. Entrapass Web Navigate to the Operation menu and select MapClick Add button.Give the new map a name.Click in box on left side and select Change…
Create an Email Notification Watchlist in Entrapass Web (4/6/2023) - DescriptionA watchlist will display a visual notification about abnormal events from system components such as a relays, inputs, elevators and doors. It can also send email notifications via a SMTP/POP3 connection (non-SSL/TLS).Entrapass Web Navigate to the Operation menu and select Door Click on the eyeball icon of desired system component. The timeline on the bottom will now generate…
Create a Dockview in Entrapass Web (4/6/2023) - Description A dockview creates customizable screens to monitor components and events important to a user. It can be displayed on another monitor or shared with other users. Entrapass Web Navigate to the Dockviews menu and select New. Give the new dockview a name and customize desired components and events on screen. Click Close to create the new customized screen…
Create an Access Level in Entrapass Web (4/6/2023) - Description The security of employees and properties depend on managing access.You must create a schedule before defining access levels. Entrapass Web Navigate to the Configuration menu and select Access Level Specify Site for new access level. Click Add button to configure a new access level. Give the new access level a name. Select desired door to assign an existing schedule (cannot…
Add a User in Entrapass Web (4/6/2023) - Description The security of employees and properties depend on managing access.You can create a new card to ensure that a user has proper access levels. Entrapass Web Navigate to the Operation menu and select User Click Add button. Fill in details of new user. Choose Card Type. Type in Card Number. Define proper Access Levels per site. Add Custom Fields or Comments by clicking on…
Create a Schedule in Entrapass Web (4/6/2023) - Description You must create a schedule before defining user access levels and assigning unlock times to doors.The security of employees and properties is achieved by configuring schedules properly. Entrapass Web Navigate to the Configuration menu and select Schedule Specify Site for new schedule. Click Add button to configure a new schedule. Drag the time line pointers to define range of hours. Place…
Override a Holiday in Entrapass Web (4/6/2023) - Description Holidays ignore proper access levels of all users and assigned unlock schedules of all doors.You can override a holiday by scheduling an exception for a user or door. Entrapass Web Navigate to the Configuration menu and select Schedule Select Site to schedule the exception. Select desired Door Unlock Schedule, then click Edit to override. Place a check mark in holiday to override.…
Add a Holiday in Entrapass Web (4/6/2023) - Description Access and schedules for a particular date are ignored when a day is designated as a holiday.You can program a holiday to disregard proper access levels and door unlock schedules. Entrapass Web Navigate to the Configuration menu and select Holiday Click Add button. Fill in details of new holiday. Select date of new holiday. Drag Sites into Holiday Type. Add-a-Holiday-in-Entrapass-WebDownload
Assign Door an Unlock Schedule in Entrapass Web (4/6/2023) - Description To program when a door should be not be locked it must be assigned a schedule.You can change the unlock schedule at any time to ensure proper access levels. Entrapass Web Navigate to the Operation menu and select Door Select desired Site. Right click door to Set Unlock Schedule. Apply desired Unlock Schedule. Assign-Door-an-Unlock-Schedule-in-Entrapass-WebDownload
Can I still integrate with different brands of access control systems? (4/6/2023) - exacqVision integrates with a variety of access control systems if you chose to implement another access control system. EntraPass software is compatible with Kantech's complete line of door controllers to create a highly scalable solution that can be deployed within one building or across multiple locations. For more information, go to Kantech Controllers. Can-I-still-integrate-with-different-brands-of-access-control-systemsDownload
Axis fisheye camera dewarping and the exacqVision Web Service (4/6/2023) - Only supported on Ubuntu 12.04, Ubuntu 14.04, Windows 7, 8, and Windows Server 2010.These instructions are dependent upon your system supporting OpenGL 3.0 or higher. WINDOWS On an exacqVision Server, change the Operating System to automatically login to "admin" following the instructions in KB 45061.Place the attached webservice_fisheye_fix.bat file into your auto-login user's Desktop.Use the Windows Task Scheduler…
ADMP48 and MP3200 PTZ Keyboard vs Terminal Mode (4/6/2023) - Issue ADMP48 and MP3200 PTZ not working. Resolution As of exacqVision Client version 19.09 keyboard mode for ADMP48 and MP3200 PTZ is required in order to better support multiple concurrent users. Prior to this the matrix switcher could be in either keyboard or terminal mode. Beginning with exacqVision Client 19.09 or higher if the…
How to disable zoom control in Live view for motorized zoom cameras (4/6/2023) - Description Some fixed cameras provide a motorized zoom feature that is useful to set the field of view. Generally, setting the field of view is done once during initial configuration and not performed frequently during normal viewing of the scene. For some cameras, adjusting the field of view may take the camera out of focus.…
Downgrading exacqVision Web Server (4/6/2023) - Issue Due to the configuration migration which occurs when upgrading to exacqVision Web Server 9.6 you can not downgrade from 9.6 or higher versions to 9.4 or earlier versions using an older installer. To downgrade to a version of exacqVision Web Server prior to 9.6 you must completely uninstall exacqVision Web Server and then…
Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System (4/6/2023) - Objective Installing 32-bit Enterprise Manager on a 64-bit Ubuntu 14.04 or 16.04 Linux computer, complete the following steps: Instructions Configuring a new system. Setup multiarch Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to transfer the debian installer to the instance.Connect using…
Dewarping of Axis hemispheric cameras does not work through web service (4/6/2023) - Affected platforms exacqVision web service 7.4 Symptom The Axis dewarping library uses OpenGL and therefor will not work when launched as a Windows service or without access to X Windows in Linux. Workaround Run the webservice as an application rather than a service. In Windows:1. Start => Run cmd enter2. Run the command…
Georgia Standard Time Zone Incorrect (4/6/2023) - In a Windows environment, the Georgia Standard Time zone displays correctly in the Windows "Time Zone Settings" drop down box as:(UTC+04:00) Tbilisi However, the exacqVision Software may display it incorrectly as:(UTC+03:00) Tbilisi This is because the Windows Registry may still reference this time zone as +03:00. The attached registry patch will correctly set the Tbilisi…
Unable to start the ExacqVision Server service because of Event ID 7000 (4/6/2023) - Important note before you begin - The following article contains instructions on how to edit the registry in Windows. The user assumes all risk when editing the registry as doing this can seriously affect how the system performs.Purpose: To explain the way to get the ExacqVision Server service to start when the message "X is not a…
How to enable the 2nd SD card slot for Edge recording on dual-slot equipped Axis cameras (4/6/2023) - How to enable the 2nd SD card slot for Edge recording on dual-slot equipped Axis cameras Some new Axis cameras come equipped with two SD card slots. By default exacqVision Edge will not recognize both slots. To enable the 2nd SD card slot for storage peform the following steps: 1. Using a web browser, open…
How to Expand an Array with an LSI Controller (4/6/2023) - Purpose: To show the process of adding a drive labeled Unconfigured Good to an existing array. This guide assumes that a new drive(s) has been added to at least one unused drive bay that will be used to expand.Modify the Drive Group If the server was shut down, close the exacqVision client and log out of…
Active Directory & LDAP Best Practices (4/6/2023) - Introductiona. Benefits of Integrationb. exacqVision Server must have Enterprise licensec. Use groups on domain 1.exacqVision to AD/LDAP Data Flow 2.Configuration 3.Troubleshooting 1. Introduction For an organization using Active Directory (AD) for user management of information technology services, integrating exacqVision into the AD infrastructure can greatly simplify continuing maintenance of user access to your video management…
Should I upgrade the operating system of my exacqVision recorder to the next major version? (4/6/2023) - Should I upgrade the operating system of my exacqVision recorder to the next major version? Operating system vendors periodically release new major versions of their operating systems. A major version upgrade is generally identified as the first number of the version increasing (E.g. Ubuntu 10.04 to 12.04), or the name of OS changing (E.g. Windows…
How to disable all logging in the web service (4/6/2023) - Description Note: This KB contains the information found in KB 24844, as well as additional information.Based on a customer request ,the following steps document how to disable all logging in Apache: Use a text editor to open the Apache configuration file.- Windows: C:\Program Files (x86)\exacqVision\WebService?\Apache\conf\httpd.conf.- Linux: /etc/evapache/httpd.confFind the following line in the Access log- CustomLog…
My system with tDVR boards will not show black and white video source. (4/6/2023) - Systems that have a tDVR analog capture card will report video loss on a channel that is fed by a black and white source. Tested Version tDVR SDK versions Platform Windows/Linux Z series and A series refresh Steps to reproduce Connect a black and white video NTSC/PAL source. The channel will show up…
Ubuntu 12.04 Desktop Becomes Unresponsive (4/6/2023) - Some Ubuntu 12.04 servers can experience what appears to be a system crash. The desktop will become unresponsive, and certain desktop elements will disappear. To fix: 1.) Hard reboot your machine 2.) Open a terminal. Applications --> Accessories --> Terminal 3.) Type the following command: sudo gedit /usr/share/xsessions/gnome-classic.desktop 4.) Find the line that says: Exec=gnome-session…
Best Practice for Expanding an Array Using NTFS (Windows) (4/6/2023) - With hard drive offerings only increasing in size, it is important to remember that some large increases in RAID Arrays may not be read correctly by Windows. This is because there are limits to the cluster size that different sizes of volumes can use. If the volume is expanded beyond a cluster size limit, it…
AVCodec Installation for Hardware Acceleration in ExacqVision Client (4/6/2023) - Symptom This is in conjunction with the recent EV server beta build version 7.1.8.82570 to improve, in particular, video lag issues with certain Axis firmware versions.The AVCodec / HW acceleration facilitates the Axis 4k camera (P1428-E) allowing smooth video streaming at max resolution and frame rate.Despite the beta build, this 4k resolution camera is almost…
ESM: Moving the PostgreSQL database location (4/6/2023) - Steps: When you run the Enterprise System Manager (ESM) installer and select PostgreSQL as the database, it installs the PostgreSQL files at the ESM installation location, except for the data folder that actually contains the database. By default, the database is installed in c:/Program Files (x86)/postgresql/9.2/data, and the ESM installation directory is C:/exacqVisionESM/PostgreSQL/9.2/, although…
exacqVision Software and Multi-threading (4/6/2023) - Purpose To make the exacqVision software experience more useful and efficient, exacqVision uses multi-threading to provide even better performance when used in combination with a hyper-threaded processor. This article defines multi-threading and hyper-threading, and then provides details about how exacqVision uses them. What is multi-threading? Multi-threading is a programming technique that allows a single process…
Q87-based Windows exacqVision System Driver_Power_State_Failure BSOD (4/6/2023) - If a Q87-based Windows exacqVision unit experiences a BSOD with the reference Driver_Power_State_Failure, you should update the USB 3.0 drivers to at least 3.0.5.69. This will prevent the BSOD from occurring based on USB issues with the motherboard.To install the driver, complete the following steps: Download the file from Intel.Right-click the .zip file and select Extract All.When…
Enterprise System Manager Archive Path Must Be Less Than 124 Characters (4/6/2023) - Symptom The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created: MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, 'Exception occurred.', (0, u'Microsoft SQL Server Native Client…
Enterprise System Manager Importer Restarts and Generates “Cannot Assign Group Association” Error (4/6/2023) - Symptom The following message can appear in exacqVision System Manager (ESM) importer log files: ValueError: Cannot assign "[DomainGroupEnterpriseGroup: Group Association]": "CorruptManagedServerUser.managed_by" must be a "EnterpriseUser" instance This indicates that a user is attempting to synchronize ESM with the exacqVision server, but the connection credentials do not have sufficient privileges. Affected Versions This issue was…
Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed (4/6/2023) - Symptom Certain Samsung camera models can cause a "490 Account Blocked" error every five minutes in the exacqVision system log. This causes the Analytics events socket to reconnect every five minutes, and analytics events are missed during the reconnection. This does not affect exacqVision recording, motion events, and input triggers. Only analytics are affected.…
ESM Event Timestamp Incorrect After Time Zone Change (4/6/2023) - If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred. When ESM services are started, ESM reads the timezone configured in the operating system. If the system's time zone is then changed, you must restart…
Exporting an exacqVision Camera List to Excel (4/6/2023) - Beginning with exacqVision version 7.8, use the 'Export' button on the 'Camera Recording' configuration page. If using 7.6 or lower, export an exacqVision camera list to Excel by completing the following steps: Highlight the cells that you want to export from the camera list.Right-click and select Copy Selection to Clipboard.Open Notepad (notepad.exe).In Notepad, press Ctrl+V. Alternatively, select Paste from…
Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive (4/6/2023) - If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail. As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted. Configuring-Samba-SMB-Shares-on-exacqVision-S-Series-Enterprise-Could-Fail-After-Repartitioning-a-DriveDownload
ESM 3.2 “Importer Processes Died” Warning (4/6/2023) - While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that "Importer processes died." If this occurs, upgrade to the following version (or later): https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exehttps://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb ESM-3.2-Importer-Processes-Died-WarningDownload
ESM 3.2 Creates Duplicate Events Every Hour (4/6/2023) - While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exehttps://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb ESM-3.2-Creates-Duplicate-Events-Every-HourDownload
Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System (4/6/2023) - To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps: Configuring a New System Set up a 64-bit Ubuntu 12.04 image.Install ia32-libs and postgresql.Use a remote database engine (or install Mysql/Postgresgl locally) to create a database. Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to…
Increasing the Number of Connections Allowed in ESM (4/6/2023) - If an Enterprise System Manager (EM) installation is using the Postgres database with 500 or more servers, you could see the following error in the log file: "OperationalError: FATAL: sorry, too many clients already."To increase the number of connections allowed, complete the following steps: Stop all ESM services (ExacqVision Enterprise Manager Importer, ExacqVision Enterprise…
Upgrading exacqVision Hybrid Systems to 64-bit (4/6/2023) - exacqVision 6.8, introduced a 64-bit version of exacqVision software, which improves operating system memory management for environments with high input/output demands. The 64-bit version is supported only on systems with s7DVR and tDVR capture boards (it is not supported on systems with eDVR, s6DVR, or xSDVR boards). On IP-only exacqVision systems running 64-bit Windows, simply download and…
Adding a Hot Spare to an exacqVision System with LSI RAID (4/6/2023) - Purpose: This article explains the process of adding a hot spare to an existing array. This guide assumes that a new drive is added to at least one unused drive bay for use as a hot spare. Close exacqVision client, log out of the user account, and log in to the admin account.Minimize exacqVision Client and…
Protecting Linux-based exacqVision Systems from the “Ghost” Vulnerability (4/6/2023) - A critical vulnerability, commonly called "Ghost," allows attackers to execute malicious code on Linux-based systems. For details on this vulnerability, see http://arstechnica.com/security/2015/01/highly-critical-ghost-allowing-code-execution-affects-most-linux-systems/.The following versions of Ubuntu already include protection against the vulnerability: Ubuntu 12.04 LTS: libc6 2.15-0ubuntu10.10Ubuntu 10.04 LTS: libc6 2.11.1-0ubuntu7.20 To determine the currently installed version of Ubuntu, enter the following command in…
Creating a New Array After LSI RAID Failure (4/6/2023) - Purpose In the event of a catastrophic failure of a RAID 5 or RAID 6 array on an LSI RAID controller, this guide will explain how to remove the failed array and set up a new one. Step 1: Identify the failed array In the exacqVision Client, open the Config (Setup) page, identified by the gears…
exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open (4/6/2023) - All instances of exacqVision Client must be closed before successfully upgrading a client installation. The installer normally detects these instances and prompts the user to close them before proceeding. If an exacqVision Client installation is configured to receive VideoPush information from another client, the exacqVision installer will not detect the open client instance. This…
Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0 (4/6/2023) - To upgrade Enterprise System Manager (ESM) 2.4 or older versions to ESM 3.0, you should first upgrade to ESM 2.6, and then install ESM 3.0. If you have already tried to upgraded ESM 2.4 directly to 3.0 and it has failed, complete the following steps: Close the installer. Verify that ESM services…
Configuring SSL on an exacqVision Server for Active Directory/LDAP (Linux) (4/6/2023) - exacqVision 7.2 and higher: Check the box labeled "Use SSL" on the "ActiveDirectory/LDAP" configuration page, then press "Apply". exacqVision prior to 7.2: This article contains procedures for configuring SSL on exacqVision servers so that you can make Active Directory operations more secure.There are many ways to generate, install, and manage certificates in order to…
Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719) (4/6/2023) - Some third-party programs cannot be installed in Windows Embedded because the Windows Installer service fails to start (error 1719). This usually occurs with programs that change the registry in conjunction with other third-party software, such as anti-virus programs. As a workaround, you can start the service manually, install the program, and then stop the service.…
Understanding DDNS behavior in ExacqVision ISP (exacqCloud) (4/6/2023) - Dynamic Domain Name System (DDNS) If a customer sets up the DDNS feature for a server. It means that we take the outbound connection of that server, map the external IP of the server to a DDNS address. This allows, assuming proper access is allowed into their network, the ability to externally reach the web…
Shellshock Bash Vulnerability (4/6/2023) - What is it? A critical vulnerability has been reported in the GNU Bourne-Again Shell (also known as Bash), the common command-line shell used in many Linux/UNIX operating systems and Apple's Mac OS X. This flaw could allow an attacker to remotely execute shell commands by attaching malicious code in environment variables used by the operating…
Cloudvue Legacy Subscription Accounts (4/3/2023) - Description Cloudvue GatewayC2C Solution Service Plan - TCSVMSM - VMS only Monthly Storage Retention - No Cloud Drive Legacy Accounts Account1800Packouts7thGenAccess Control ConsultantsAces LLCACS, JOCO LibraryAcurixAmerisureAndani ImportsApple Security SolutionsArbelbide Farms LLCBagby and RussellBally RibbonBeltoneNEBridgewayBrite StarBuilders TrustCE PizzaClaresholmCoastal PizzaDawg ParadiseDesert HillsDuke CommunicationsElauwitElauwit, EdREmpiretecheSecurity, Wash N RollFidelis SolutionsFloors DirectFuller Apt HomesHightekInnovative ITisoflexITZ NetworksJCSSJetz FoodsJohnson Controls Inc, Sammamish…
The audio is not working and showing “PA_OpenStream (-9996) Invalid device” (4/3/2023) - Description The audio is not working on the Exacq server and is giving a message "PA_OpenStream (-9996) Invalid device." Solution The issue is a failed sound card, so it needs an RMA to replace the motherboard or install another sound card
Login failed “LDAP User is not authorized.” (3/30/2023) - Description When trying to log into the Exacq Client with a LDAP user you get a "Login failed User is not authorized" error. This is due to the User not being queried and mapped to a user role in the Users section of the client. Product exacqVision Client Version All Versions Solution You must search…
Starting ElasticSearch service with a service account (3/30/2023) - Description In some production environments, service accounts are used to run Enterprise Manager services. In order for the ElasticSearch to run it creates a tmp directory from the account it was installed under, this can cause the service to not run if you try starting the service as a different user. there are two ways…
Cloudvue Gateway and OS Logs (3/30/2023) - Description Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing VarLogsFilesDownload Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a…
Migrating or Recovering a Cloudvue Tunneling Machine (3/28/2023) - Description Use the following instruction to recover your tunneling machine or migrate to a new one Assumptions Your old tunneling machine was configured and workingYou know the hostname of your old tunneling machineYou have a copy of the following files from your old tunneling machine~/.ssh/id_rsa~/.ssh/id_rsa.pub Solution Create a new tunneling MachineSee KB#13051 "Cloudvue SSH Tunneling"…
Cloudvue Gateway Camera Already Exists (3/28/2023) - Description When attempting to add a camera to the Cloudvue Gateway an error message appears "Camera Already Exists". Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing…
Cloudvue Illustra Flex Gen4 Mini-Domes Data Sheet (3/28/2023) - Cloudvue-Illustra-Flex-Gen4-Mini-Domes-Data-Sheet-R01Download
Client Machine Suspect Tracking Button Stops Working (3/27/2023) - Description: If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to. Product: Found on Server Version 22.12 and 23.03 Workaround: Close the Client…
Test Storage Calculator (3/27/2023) -
Test Presentation (3/27/2023) -
Cloudvue 22.9.1 Technical Release Notes (3/21/2023) - Description Cloudvue Release 22.9.1 is a defect/fix release Product Cloudvue Deployed InstanceDateNorth America03/08/2023Australia03/13/2023EMEA03/13/2023 Enhancements/Fixes “Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline. People/Vehicle detection restored to…
The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog (3/15/2023) - The DELETE statement conflicted with the REFERENCE constraint "auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id". The conflict occurred in database "NA", table "dbo.auditlogger_auditlog Description when the Datarolloff service is failing to start you may see this error or a similar error in the datarolloff log file. There is a foreign key constraint that is failing to delete which in turns stops…
IPVideo – HALO Smart Sensor Integration Guide (2022) (3/14/2023) - IPVideo-HALO-Smart-Sensor-2022Download
2023-03 March Quarterly Release Training (3/14/2023) - 2023-03-March-Quarterly-Release-Training ExacqVision Server Bug Fix - Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357) Bug Fix - Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387) Bug Fix - Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498) Bug Fix - actipi – Reduce…
Cloudvue User Manual cv22.4.0.6 (3/13/2023) - CV User Guide 22.4.0.6Download
Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts (3/9/2023) - Title Unable to Validate Mobile Phone to Multiple Accounts Description Currently a Mobile Phone can only be validated to a single account. Attempts to validate to a 2nd account will fail. Product Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.…
Cloudvue Analytics & Intelligence (3/8/2023) - Description Cloudvue Intelligence provides access to whatever data analytics a particular camera may provide such as people and vehicle detection. Except for Motion, People and Vehicle Detection the camera must provide the desired analytic. Products Cloudvue IntelligenceC2C CamerasC2G Cameras Solution Except for Motion, People Detection and Vehicle Detection, which are native to Cloudvue Intelligence, customers…
DmpPi Slow To Reconnect (3/7/2023) - Issue The DMP panel uses a 'disconnect' command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and…
CCure 2.80 Integration – Exacq GUID Install (3/7/2023) - In CCURE 2.80 CCURE introduced a breaking change to their API in their primary login, so our code had to be modified to let people login. So the first thing to note is that Exacq Server version 20.09 or later is required to be able to login to Victor Web 2.80 or later. The next…
Exacq Server is not booting after the windows update reboot. (3/7/2023) - Description -When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard "ASRock H110E1" with Firmware version 1.50 Solution The Motherboard BIOS Firmware needs to be updated to version 1.60A The instructions to update…
EM Editing the Group ROOT Synchronization Conflict Resolution Option (3/7/2023) - Knowledge Base Article Template Description EM does not allow for the Root Group to select the option of Synchronization Conflict Resolution for Automatically Resolve Conflicts and remove Unauthorized Users as seen below. Note: That even on a New Group- that the Group Name Needs to be provided and the Synchronization Conflict Resolution is able to…
The Event monitoring trigger is not switching the video (3/7/2023) - The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the…
Archiving Stalls on Linux-based exacqVision Systems (3/7/2023) - Archiving from a Linux-based exacqVision system over a wide-area network (WAN) can stall in a Writing Files status for over an hour. If you believe a system is affected, verify the following conditions and symptoms: Linux kernel version 3.0 or later. Previous versions are not believed to be affected. (To determine the kernel version, run uname…
Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority) (2/20/2023) - Description LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA. Product MegaRAIDLSI Storage Authority (LSA) Steps to Reproduce Launch LSA from the desktop Enter the administrators username and password Expected Results Login is successful and the LSI…
2021-03 March Quarterly Release Training (2/16/2023) - Feature - Axis Body Worn Cameras Client - Enhancement - Axis body worn camera support. #21843Client - Enhancement - Added support for search only cameras and audio for Axis body worn.Client - Enhancement - Added config options for axis body worn cameras.Server - axisbwpi - Add support for the Axis body worn camera system #21204…
Saving Image From Live View Fails For Illustra IFS04-D12-OIA4 (2/13/2023) - Description Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560x1440 (16:9) and the format is either H.264 or H.265. Product exacqVision Client 22.12.2 Steps to Reproduce When viewing the camera in Live ViewsRight-Click the Live Image and choose save Image or Save Image As Expected Results An image…
How to reset the ESM admin password (2/9/2023) - Description If the ESM administrator has lost or forgotten the ESM admin password, it can be reset by executing shell commands in the operating system of the ESM machine. Note: root/admin level access to the ESM machine is required for this process. In Linux: Open bash shell as root, or provide sudo on command executionNavigate to…
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 or Higher (2/8/2023) - For Instructions on exacqVision Enterprise Manager version 22.03 or older see Knowledge Base Article #12724 The following document details how to enable HTTPS connections to exacqVision Enterprise System Manager from update 22.06 and later. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. If…
Vivotek Cameras Fail to Connect “Connection error (403)” (1/31/2023) - Description Some Vivotek cameras require Basic Authentication. This should be indicated in the Notes section of the cameras test record. The camera will not connect if digest authentication is selected. Product Vivotek IP CamerasexacqVision Server Steps to Reproduce Add a Vivotek Camera Expected Results Camera connects Actual Results The camera does not connect and a…
Video Shows in Timeline but Not Playing Back on Remote Client Workstations (1/31/2023) - Description When searching video from client workstations, results will display in the timeline, but users are unable to playback video. NOTE: The same search can be performed from the exacqVision Client running on the NVR and works normally. Product exacqVision Client 22.09.03 and 22.12.05 Steps to Reproduce From the exacqVision Client search for older…
Cloudvue KT-1 Controller Quick Start Guide (1/31/2023) - Cloudvue KT-1 Controller Quick Start Guide KT-1QuickstartGuide
Tyco Illustra Pro 5MP Thermal EST Camera Elevated Skin Temperature Scanning Solution with Tyco Cloudvue Integration (1/31/2023) - Tyco Illustra Pro 5MP Thermal EST Camera Elevated Skin Temperature Scanning Solution with Tyco Cloudvue Integration IllustraSkinTemperatureCameraCloudvueDownload
Thermal Camera Configuration User Guide (1/31/2023) - Thermal Camera Configuration User Guide ThermalCameraConfigurationv100Download
Cloudvue Smart Lock (1/31/2023) - Cloudvue Smart Lock CloudvueSmartLockDataSheetDownload
Cloudvue 22.9 Release Notes (1/31/2023) - Cloudvue-22.9-Release-NotesDownload
Cloudvue 22.4 Release Notes (1/31/2023) - Cloudvue-22.4-Release-NotesDownload
Time Lapse Recording Broken in exacqVision Server 22.12.3.0 (1/27/2023) - Description Video is not being recorded for cameras scheduled to record on Time Lapse when running exacqVision Server version 22.12. 3.0 Product ExacqVision Server version 22.12.3.0 Steps to Reproduce Update from earlier version of exacqVision Server to 22.12.3.0Search for time lapse recorded video any time after the update Expected Results Video results are returned and…
Windows 10 Hostname (1/24/2023) - Description From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like "DESKTOP-XXXXXXX" instead of the serial number, which either "ERXXXXXXXX" or "CCPXXXXXXXX". The fix is planned for the March release of 2023. This issue affects images for the following release…
Cloudvue Gateway Data Sheet (1/23/2023) - Cloudvue-Cloud-Gateways-Data-Sheet_R02_010623Download
JCSS Cloudvue Support Policy (1/23/2023) - Description JCSS customers and field techs should not be contacting Cloudvue technical support directly. However once BSNA has initiated a support case and we can freely work with all parties to resolve the issue. Solution All Initial JCSS Cloudvue support cases must go through the appropriate support center, Customer Care for customers and the Birmingham,…
LDAP: Found keytab with SPN EDVR/%1 so no need to query server. (1/13/2023) - LDAP: Found keytab with SPN EDVR/%1 so no need to query server. Description %1 - This will likely be the Serial number or the MAC address of the Server.%BR%Directory services found a keytab file containing an SPN so will not query AD for the SPN but use the SPN found in the keytab. Notes Linux…
Kantech EntraPass Go Pass App no Longer Supported by Cloudvue (1/12/2023) - Description The Kantech EntraPass Go App Version 2.20 broke the Cloudvue integration forcing users to migrate to Cloudvue Access. The Kantech Entrapass Go App will no longer be supported for accessing Cloudvue, and the Cloudvue Access App should be used instead. Product Cloudvue Access AppEntraPass Go Pass AppKantech panelless ioSmart Bluetooth Card Readers Solution Kantech…
Camera Subscription Button Greyed Out or Dimmed (1/10/2023) - Description When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable. Product Cloudvue Steps to Reproduce Login to CloudvueOn the navigation bar Select AccountSelect the Devices TabSelect the pencil Icon to edit a specific device (C2C or Gateway)Select the Subscriptions TabSet the Cloud Drive Subscriptions for each video deviceWhen complete click Save Subscriptions…
Kantech EntraPass Go Pass no Longer Shows Panel-less ioSmart Bluetooth Card Readers (1/9/2023) - Description The Kantech EntraPass Go Pass App Version 2.20 has broken the Cloudvue Integration and customers are no longer showing panel-less ioSmart Bluetooth Card Readers resulting in them being unable to unlock doors. Product EntraPass Go Pass App version 2.20Kantech panel-less ioSmart Bluetooth Card Readers Solution Please advise customers they will need to install the…
Cloudvue Custom View Users (12/28/2022) - Description A Cloudvue Custom View User is one which has not been assigned to any devices only to views. They are used to allow viewing rights such as live or view only to devices while not giving access to a device’s settings. If an existing Custom View User is removed from all views they will…
Cloudvue Custom Views (12/28/2022) - Description Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well. Product CloudvueCloudvue Mobile App Solution Creating a View and Assigning Users Login to Cloudvue as an AdministratorOn the…
2022-12 September Quarterly Release Training (12/13/2022) - 2022-12-December-Quarterly-Release-Training ExacqVision Server Bug Fix - Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix - Motion Detection not working on Holis cameras Bug Fix - Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix - Fixed issue with missing frames from PTZ cameras causing image tearing in…
EM failover is not moving the security integration list to the spare server. (12/12/2022) - Description When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product ExacqVision Server 32bit Steps to Reproduce Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version
Geovision – Onvif Not Triggering Motion (12/7/2022) - Description exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin. IP camera database indicates motion is supported for the GV-TBL8810 Product exacqVision Server 22.09Onvif Plugin (onvifnvcpi.json)Geovision CamerasGV-TBL8810 Steps to Reproduce Add Geovision camera to exacq serverConfigure motion on exacq and or the cameraTrigger motion Expected Results Motion is triggered Actual Results …
Understanding and Using Partner Codes (12/6/2022) - Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on…
Kantech will not stay connected on Version 22.09.2.0 (11/29/2022) - Description Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results Integration should remain…
WFE Logs Growing Unexpectedly Large (11/21/2022) - Description The WFE log file was]observed to be 30 GB and was filling the OS partition Product exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux /var/log/webservice/wfe.log Windows C:\ProgramData\Webservice\logs\wfe.log Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes…
Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager (11/14/2022) - Description Customer was getting odd results when trying to edit the name of either a group or username in EM. Product exacqVision Enterprise Manager 21.06exacqVision Enterprise Manager 22.09 Steps to Reproduce From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of…
Cloudvue SRE Escalation Process (11/11/2022) - Title Cloudvue SRE Escalation Process Description Normally Engineering requests assistance from the SRE team however there are certain instances when L3 can create tickets directly with the SRE team. In general, the SRE Team handles Cloudvue infrastructure issue, outages, portal logins and DB issues. Solution Please reference the confluence document “Support SRE Escalation” for additional…
Unable to set archiving schedule (11/11/2022) - If all of the boxes for the camera are greyed out for a camera on the Schedule page under Archiving... Check to verify in the Exacq Client under Storage you DO NOT have a Expiration Configuration rule set; if you do remove it. Then go back to the Archiving Schedule page and select your cameras…
Cloudvue Manager Falsely Reports the SD Card as not Formatted (11/8/2022) - Description It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as "SD card is not formatted correctly. Format it as vfat". Use the following instructions to resolve. Product c2c-illustra-IFS03xFirmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003Cloudvue Software version 22.4.1Build Number 71Build Date 07/26/2022, 8:07pm Steps to Reproduce Access…
Password Strengthening Causing EM to be Stuck in Data Restore Pending (11/8/2022) - NOTE: The following issue was resolved with the release of exacqVision Enterprise Manager v21.09.1 08/27/2021 v21.09.1 * Bug Fix - Fix failover when password strengthening is enabled on proteced server When either trying to do a Manual Failover to test or a Protected Server goes offline and you may get a message in EM that…
Cloudvue Time Stamps Out of Sync (11/7/2022) - Description Cloudvue Manager customers have reported that their camera timestamps are out of sync. Product Cloudvue C2CCloudvue Gateway Solution To re-sync the times do the following Access the Video Device from Cloudvue ManagerClick Edit DeviceThe Edit Device Window will appearClick Submit The times should now be in sync Example Select Edit Device Even though no…
Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart (11/7/2022) - Description Intermittently, Illustra cameras will show as "VIDEO LOSS" in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit. To restore normal operation, these Illustra cameras must have their "Enable" select box unchecked and then checked again in the "Add IP Cameras" configuration page. Products ExacqVision ServerIllustra cameras Steps to…
ExacqVision Web Server 22.09.0 Searches Return Black Screen (11/7/2022) - Description Web Service running 22.09.0 can experience an issue where searches from the web can return a black screen and then become stuck in that state. The web service must be restarted to clear the issue, but it will likely reoccur. Product ExacqWebService 22.09.0 Solution Update to exacqVision Web Server 22.09.1 or higher See exacqVision…
Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup (11/7/2022) - Description After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address. A search for the devices MAC address in Cloudvue Manager does not return any results. Product exacqVision Server Steps to Reproduce Perform all steps found in Knowledge Base…
Local security policy will cause client-side Kerberos failure (10/31/2022) - Description A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results single sign on succeeds and you are…
Using NT authentication when connecting to MSSQL database (10/25/2022) - ExacqVision currently doesn't support NT authentication when validating credentials to a MSSQL database (Enterprise Manager), we require to use SQL server authentication. A feature enhancement ticket has been submitted for NT authentication.
Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher (10/25/2022) - Description If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name 'lastSaveOrUpdate'. (207)…
FEATURE ENHANCEMENT REQUESTS (10/25/2022) - This is for New Feature Enhancements being submitted to Engineering Via a Jira Enhancement ticket. Once submitted to Engineering we would like to add the information for the case/ticket/date/ and description of the enhancement to be tracked. Go to : https://apps.jci.com/:x:/r/sites/ExacqTechSupport-L2toL3/Shared%20Documents/L2%20to%20L3/Feature%20Enhancement%20Requests/Feature%20Request%20Logging.xlsx?d=wd5752277537b45e2913668299664ed1f&csf=1&web=1&e=shZZeS
HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers (10/24/2022) - Title HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers Description exacqVision hybrid servers do not natively support HD analog cameras too include HD-TVI, HD-SDI, HD-CVI and AHD Product exacqVision Server Solution An encoder which supports HD analog will be required to connect an HD analog camera to an exacqVision…
Manually Removing Managed Users (10/18/2022) - Description Once a Server has User Privileges managed by exacqVision Enterprise Manager, only that EM system can be used to remove the privileges. If the NVR is unable to access the exacqVision Enterprise Manager server the "Managed" user status can be removed manually with the following steps. Product exacqVision ServerexacqVision Enterprise Manager Solution Stop the…
Directory Could Not be Created – Symbolic Linking Error 17 (10/18/2022) - When exacqVision Client starts, it looks for a folder named "exacqVision Files" inside the directory of the currently active user. If it doesn't find one, it creates the directory for exported video. On exacqVision systems, the masterscript creates a symbolic link here that directs data to the "/mnt/export/admin" directory so that exported video does not…
Internal SATA Drives Show up as Removeable Media (10/17/2022) - Description In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar. Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive). Products Windows 10Windows 7 Enterprise Expected Results The SSD/SATA Drive shows as a Disk…
LSI Storage Authority (LSA) Installation Screenshots – Windows (10/17/2022) - Title LSI Storage Authority (LSA) Installation Screenshots - Windows Description LSI Storage Authority v007.019.006.00 Windows installation screenshots. Product MegaRAID Solution
error 86 (invalid password) (10/17/2022) - error 86 (invalid password) Description If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs Notes…
Setting static IP on C-Series machines (10/5/2022) - Title Setting static IP on C-Series machines. Description This document demonstrates how to set a static IP on a C-Series machine. Product ExacqVision C-Series. Solution Step by step guide on setting a static IP for C-Series machines. Step 1. Navigate to the "System Settings". This can be found in the top right corner of the…
Enterprise Manager’s “Root” group has special privileges (10/3/2022) - DescriptionIf any user is a part of the "root" group in Enterprise Manager this grants that specific user special admin privileges regardless of what type of user OR user role that they are in. In example.. If a user is tied to a user role where they cant seen specific cameras on a server but…
Power Supply Alarm False Trigger (9/30/2022) - Problem After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes. Solution This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi…
LICENSE: Ignore update – unrecognized MAC address. (9/20/2022) - LICENSE: Ignore update - unrecognized MAC address. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
LICENSE: Error loading active – Required MAC address missing. (9/20/2022) - LICENSE: Error loading active - Required MAC address missing. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
License Key Error – Server rejected license upgrade. Please fix and try again (9/20/2022) - Description When importing a License from File or Exacq.com and "Server Rejected License Upgrade. Please Fix and Try Again." error box appears. Products exacqVision ServerexacqVision ClientexacqVision Web Server Steps to Reproduce Open exacqVision Client Go to Server drop down and select select Configure System On System Tab click import button:Select From File if downloaded License…
2022-09 September Quarterly Release Training (9/14/2022) - *There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. 2022-09-September-Quarterly-Release-Training.pptx Demo Object Color Live Demo Object Color Search ExacqVision Server Bug Fix - Removed…
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower (9/14/2022) - IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many…
Exacq Enterprise manager services on windows are not starting (9/8/2022) - Issue If Exacq Enterprise Manager services on Windows are not starting and giving this message Usually, it's going to be a user privileges issue, and the user that is used for running the service is not able to start it Solution Sometimes in the domain environment, the service users will be restricted and will not…
2022-06 June Quarterly Release Training (9/8/2022) - 2022-06-June-Quarterly-Release-TrainingDownload ExacqVision Server Bug Fix - Fixed issue preventing DMP device from being deleted Bug Fix - Fixed plugins that could potentially cause system stall during shutdown Bug Fix - Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix - Fixed problem with SSO if AES encryption…
AES encryption method support for the LDAP connection (9/8/2022) - ExacqVision Server software is not supporting the AES encryption method in the connection with LDAP earlier than version 21.12.6 If you are using an earlier version of the ExacqVision Server, you will be able to communicate with LDAP using the RC4 encryption method only To determine if you are using the AES encryption or not.…
Creating a Non Password Protected Cert for Web Service (9/8/2022) - Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can…
exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD (9/8/2022) - Searches in EM fail after authenticating to AD. When they do a search to add a new user, it will not search or filter by the users name or says 'no results found' Solr Apache is reporting a corruption with the indexed files, so we cleared the indexed data and recreated it. Linux Steps...1. Reboot…
Web Service – Services do not show up on install (9/8/2022) - When installing the web service the Service's do not show up. The install seems if it completed successfully but does not create a service. After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not. Check to see…
Axis Camera Q3515 Auto Focus Button doesn’t show up in Client (9/8/2022) - If the client does not show the Auto Focus Button in the clients camera setting page please do the following. This can be seen on server/client 19.12 through 21.06. This is a camera side issue and not server related. Axis sent instructions to tech for case 02148631. Default the Camera via gui. Make sure the…
Client Settings File Location (9/8/2022) - Windows 7/10: C:\Users\%username%\AppData\Roaming\edvrclient\edvrclient.xmlWindows XP: C:\Documents and Settings\%username%\edvrclient.xmlUbuntu: ~/.edvrclient.dir/edvrclient.xmlMac: /Users/%username%/Library/Application Support/edvrclient/edvrclient.xml Replace %username% with the user account name. Each operating system user account maintains separate settings for its exacqVision Client. The settings stored include usernames, passwords, and network addresses required for exacqVision Client to access exacqVision Servers, as well as settings configured on the Client…
Firefox – Updating Old Ubuntu Repositories (9/8/2022) - Title Firefox - Updating Old Ubuntu Repositories Description Once an Ubuntu release has hit it's end of life (EOL) date it may be necessary to manually add sources to the repository sources.list in order to update Firefox to a version that will have meet the minimum requirements to work with modern websites and software. Product …
CCure Integration Incorrectly Limited to 256 Devices (9/8/2022) - Description Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations. Product Server 22.06 Steps to Reproduce Update server to 22.06 Go to the integration under Add Security Integrations. Select the integration and notice the amount of devices allowed.For this Example there are no devices connected to the…
Sunell camera not taking transport option/dropping connection (9/8/2022) - Title Sunell camera not taking transport option/dropping connection. Description Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect. Product Exacq Sever Steps to Reproduce Connect the camera to ExacqConnection will drop after a few seconds. Expected Results Camera stays connected. Actual Results Camera disconnects after a few…
Profile Description: %1. Notification attempt return code= 55 (8/29/2022) - Profile description: %1. Notification attempt return code= 55 Description %1 = The name of the Email Message Profile. %BR%This is caused by missing data from compliance with RFC5321. This will cause failure with some SMTP servers, but not others, depending on how they accommodate the message. Notes Option 1: If license subscription allows, update exacqVision…
Skipping, failed to load /mnt/edvr/%1/%2/%3/%4/%5/%6 – error opening file – -2 (8/26/2022) - Skipping, failed to load /mnt/edvr/%1/%2/%3/%4/%5/%6 - error opening file - -2 Description %1 = Drive Number %BR%%2 = Year %BR%%3 = Month %BR%%4 = Day %BR%%5 = Hour %BR%%6 = File Name %BR%The archive job cannot find file specified, likely because it has been removed. Notes This can happen if there is a short retention…
QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR (8/26/2022) - QueryMACAddresses - retcode PHYSICAL_IF_IOCTL_OPENERROR Description The Engineering team has not fully understood why this error occurs. We may be issuing commands to a get MAC address and link speed to virtual adapters where they are not supported. But if the customer is able to see all attached network interfaces and their MAC addresses in the…
Critical Error setting up command socket. Couldn’t bind address [-] (8/26/2022) - Critical Error setting up command socket. Couldn't bind address [-] Description The IPCamDetectPI error is one that occasionally happens due to some handle inheritance on restarting. I think most lately it's been in conjunction with remote updates. Worst case, the workaround is a reboot
Could not find iscsi initiator service: open-iscsi. (8/26/2022) - Could not find iscsi initiator service: open-iscsi. Description On a Linux machine, this indicates that the package "open-iscsi" is not installed. Since our software uses this to initiate iSCSI connections, the Extended tab will be missing from the Storage configuration page.See https://support.exacq.com/#/knowledge-base/article/3060
Error getting current system time zone ***. (8/26/2022) - Error getting current system time zone ***. Description Could be related to active directory permissions.
*** WSAENETDOWN – 10050 *** (8/26/2022) - *** WSAENETDOWN - 10050 *** Description A socket operation encountered a dead network. This could indicate a serious failure of the network system (that is, the protocol stack that the Windows Sockets DLL runs over), the network interface, or the local network itself.
*** EADDRNOTAVAIL – 101 *** (8/26/2022) - *** EADDRNOTAVAIL - 101 *** Description Endpoint address not available. This error occurs when a match for the requested address is not found in the routing table.
***EADDRINUSE – 102 *** (8/26/2022) - ***EADDRINUSE - 102 *** Description Another socket is already bound to the address specified in bind
Successful re-auth|re-authorization – %1 from address %2 (socket %3). (8/26/2022) - Successful re-auth|re-authorization - %1 from address %2 (socket %3). Description %1 = the user name used to connect to the Server. %BR% %2 = the IP address of the Client. %BR% %3 = the network socket used to connect.%BR% The credentials were re-verified. Notes This is a normal message.
DiscoveryInprogress State. Unexpected event. Cable Plugged in on MAC %1 (8/26/2022) - DiscoveryInprogress State. Unexpected event. Cable Plugged in on MAC %1 Description %1 = The MAC address of the Nic.%BR% This means a camera was plugged in to one of the POE ports. Notes This is normal on the Una and M-Series.
Client %1:%2 subscribed to stream %3 (8/25/2022) - Client %1:%2 subscribed to stream %3 Description %1 = The IP address of the Client machine. %BR% %2 = The port number the Client connected through. %BR% %3 = The Device ID for the stream displayed. %BR% User is viewing a camera from Client machine. Notes This is a normal message
Client %1:%2 unsubscribed from stream %3 (8/25/2022) - Client %1:%2 unsubscribed from stream %3 Description %1 = The IP address of the Client machine. %BR% %2 = The port number the Client connected through. %BR% %3 = The Device ID for the stream displayed. %BR% User stopped viewing a camera from Client machine. Notes This is a normal message
Due to errors, %1 cameras cannot be detected. (8/25/2022) - Due to errors, %1 cameras cannot be detected. Description %1 = Name of Camera Manufacturer %BR% This could be caused by detection socket being used. Such as port 1900(UPnP) or 3702(ws-discovery) are being used by another application(use netstat) or mDNSResponder.exe is missing from the path. Notes If Onvif discovery failed in Windows environment, check to…
Device %1: Stream socket timeout (10 secs). (8/25/2022) - Device %1: Stream socket timeout (10 secs). Description %1 = The IP address of the device. %BR% The plugin did not receive any video frames for the duration of the timeout period. Notes By default exacqVision considers 10 seconds of no video as a timeout resulting is a disconnect/reconnect attempt to the camera.No video frames…
PlugIn detected disk /c0/%1 has been removed (8/25/2022) - PlugIn detected disk /c0/%1 has been removed Description %1 = The port number of the disk. %BR% A user may see this message under following circumstances - %BR% __1. A disk is removed from the system or %BR% __2. If a disk was saved to the config file but when the plugin was restarted, one…
Login failure – unknown username (%1) or password. (8/25/2022) - Login failure - unknown username (%1) or password. Description %1 = The user that attempted to login. %BR% This indicates the Client connected to the server, saw the service, and the authentication failed. Notes This has been known to come up on extremely slow connections as well, or on systems with a very restrictive antivirus.…
System %1 could not get record volume (8/25/2022) - System *** could not get record volume Description %1 = the stream id. %BR% For that particular stream, we could not find a place to record it. Notes We try to have 1 GB of free space free to record to when we open a file. This is the warning we print if we can't…
Starting Log Manager (%1). (8/25/2022) - Starting Log Manager (%1). Description %1 = The Server version number. %BR% Indicates the Exacq Server service started. Notes This log should be preceded by Stopping Log Manager. If it is not, this often indicates an ungraceful shutdown (due to a crash, freeze, power loss, etc...).
Device %1: Config socket connect error (10060) (8/25/2022) - Device %1: Config socket connect error (10060) Description %1 - IP address of the camera. %BR% Timeout connecting to camera indicated, will attempt delayed reconnect. Notes If you see this and do not think the camera is going down. Try an extended ping test, or accessing the camera via the webpage.
Failed to connect SMB share (\\%1\%2\%3) – mount error ***. (8/25/2022) - Failed to connect SMB share (\%1\%2\%3) - mount error ***. Description %1 = IP address of SMB share. %BR% %2 = SMB share name. %BR% %3 = Server name. %BR% Archiving target failed to connect. Notes Use the SMB mount error to troubleshoot.
Connecting to SMB share (\\%1\%2\%3)). (8/25/2022) - Connecting to SMB share (\%1\%2\%3)). Description %1 = IP address of SMB share. %BR% %2 = SMB share name. %BR% %3 = Server name. Notes This is a normal message.
Skipping currently updating file /mnt/edvr/%1/%2/%3/%4/%5/%6. (8/25/2022) - Skipping currently updating file /mnt/edvr/%1/%2/%3/%4/%5/%6. Description %1 = Drive Number %BR% %2 = Year %BR% %3 = Month %BR% %4 = Day %BR% %5 = Hour %BR% %6 = File Name Notes Archive will not copy a file that is currently being written.
Cleaning up /mnt/edvr/%1/%2/%3/%4/%5/%6 – no relevant frames were found for archiving. (8/25/2022) - Cleaning up /mnt/edvr/%1/%2/%3/%4/%5/%6 - no relevant frames were found for archiving. Description %1 = Drive Number %BR% %2 = Year %BR% %3 = Month %BR% %4 = Day %BR% %5 = Hour %BR% %6 = File Name %BR% Archive file was deleted as no frames needed to be archived. Notes This will occur when a…
/mnt/%1/%2/%3 old usage (*** bytes), new usage (*** bytes) (8/25/2022) - /mnt/%1/%2/%3 old usage (* bytes), new usage (* bytes) Description %1 = IP address of SMB share. %BR% %2 = SMB share name. %BR% %3 = Server name. %BR% After re-scanning the archive target, this is the old and new usage. Notes This is a normal message.
Archived %1 to %2/%3/%4/%5 (wrote *** bytes, target had *** bytes) (8/25/2022) - Archived %1 to %2/%3/%4/%5 (wrote *** bytes, target had *** bytes) Description %1 = Number of files written. %BR% %2 = Year %BR% %3 = Month %BR% %4 = Day %BR% %5 = Hour %BR% Report of how much data was archived. Notes This is a normal message.
*** Current Video codec format for Input %1, Stream %2 is not supported. Please set the device to MJPEG, MPEG4 or H.264 (8/25/2022) - *** Current Video codec format for Input %1, Stream %2 is not supported. Please set the device to MJPEG, MPEG4 or H.264 Description %1 = Name of the camera %BR% %2 = In the case of multi lens cameras, this is the stream ID %BR% The camera is currently streaming in a codec that is…
Error Failed to get Characteristics registry value (8/25/2022) - Error Failed to get Characteristics registry value Description When we enumerate network adapters from the registry, we look at the values of the "\Characteristics\" key to determine whether an adapter is physical or virtual. There is one adapter which does not have this key and that is almost always at index 0. Notes This error…
Registry Key %1 missing or no member adapters to report (8/25/2022) - Registry Key %1 missing or no member adapters to report Description %1 = The registry key queried. %BR% Teaming is not setup on the system or teaming is not supported
Client %1:%2 (Port) disconnected on receive (WSAECONNRESET). (8/25/2022) - Client %1:%2 (Port) disconnected on receive (WSAECONNRESET). Description %1 = Client machine IP address. %BR% %2 = Port number Client used to connect. %BR% This Windows Socket Error indicates that the Server-Client connection was forcibly closed by the remote host. Notes This indicates that the network connection between the Server and Client was cut off…
Client %1:%2 disconnected on receive (WSAECONNABORTED). (8/25/2022) - Client %1:%2 disconnected on receive (WSAECONNABORTED). Description %1 = Client machine IP address. %BR% %2 = Port number Client used to connect. %BR% This Windows Socket Error indicates that the Server-Client connection was aborted. Notes This indicates that the network connection between the Server and Client was aborted. This can be due to a congested…
Profile Description: %1 , Result: *** DD HH:MM:SS %2 sendEmail.exe[***]: Email was sent successfully! (8/25/2022) - Profile description: %1 , Result: * DD HH:MM:SS %2 sendEmail.exe[*]: Email was sent successfully! Description %1 = Notification Profile name. %BR% %2 = System name. %BR% The Notification Profile triggered and successfully sent an email. Notes Not a problem, unless this occurs way too often. If so, check the Event Linking "Event Type" which triggers…
Failed to connect NFS share \\%1\%2\%3 – share name *** not found on *** (8/25/2022) - Failed to connect NFS share \%1\%2\%3 - share name *** not found on *** Description %1 = IP address of NFS share. %BR% %2 = NFS share name. %BR% %3 = Server name. %BR% The NFS archive target was not found at that location.
Send|Receive failure – buffer overrun. (8/25/2022) - Send|Receive failure - buffer overrun. Description The available buffer space for communication was not able to send or receive the requested information. Notes Could be a resource limitation or anti-virus interference.
Unable to communicate with webserver at address %1. Error message: %2 (8/25/2022) - Unable to communicate with webserver at address %1. Error message: %2 Description %1 = IP address of Web Server. %BR% %2 = Specific error message or number. %BR% The IP address or hostname listed on the Notifications>Web Server tab was not reachable. Notes
Error updating system time zone – ***. (8/25/2022) - Error updating system time zone - ***. Description Time zone could not be changed. Notes Could be related to active directory permissions.
Input #: Unsupported codec. (8/25/2022) - Input #: Unsupported codec. Description The camera is currently streaming in a codec that cannot be received. Notes Change the stream codec to one supported or factory default the camera.The IP8162 may set codec to "SVC" after a factory default. The camera doesn't even support this stream. You must change the stream profile back to…
device *** board init error *** (8/25/2022) - device *** board init error *** Description Communication could not be established to the eDVR board. Notes May be firmware or hardware related.
Replacing default serial number with MAC address %1. (8/25/2022) - Replacing default serial number with MAC address %1. Description %1 - The MAC address of the Server. %BR% If the streampi config is corrupted or not found, a default config is loaded. In this case, the serial number is changed to the server's MAC address. Notes
Failed to set time server registry value ***. (8/25/2022) - Failed to set time server registry value ***. Description The Windows registry could not be updated with the listed information. Notes Likely permissions related. Group Policy may be disallowing changes.
*** – only enterprise systems allow directory integration. (8/25/2022) - *** - only enterprise systems allow directory integration. Description The current license key is Start or Professional, but the current configuration is trying to use LDAP. Notes This can happen if a Start/Professional license is applied to a previously Enterprise system. Or if the exacqVision Client is attempting to use SSO to connect to a…
board *** watchdog expired (8/25/2022) - board *** watchdog expired Description The heartbeat communication to the capture board has timeout. The system will reboot. Notes Could be a hardware problem or anti-virus interference. Also possible if no page file is enabled.
Failed call to GetAdaptersInfo in buffer *** (8/25/2022) - Failed call to GetAdaptersInfo in buffer *** Description Windows only, If the buffer's address is greater than 0x8000000, the server could have a bug in the Windows internal address conversion routines. Notes
Opening %1 Uri path: %2 (8/25/2022) - Opening %1 Uri path: %2 Description %1 = The IP address or camera/device name. %BR% %2 = The RTSP stream being requested. Notes This is a normal message.
%1 RTSP or input video socket open (8/25/2022) - %1 RTSP or input video socket open Description %1 = The IP address or camera/device name. %BR% The video stream is being received. Notes This is a normal message.
%1 connected. (8/25/2022) - %1 connected. Description %1 = The IP address of camera/device name. %BR% The camera/device has been enabled and we are connected. Notes This is a normal message.
%1 disconnected. (8/25/2022) - %1 disconnected. Description %1 = The IP address of camera/device name. %BR% The camera/device has been disabled. Notes This is a normal message.
Completing|Initiating|Reattempting key exchange for client %1 (8/25/2022) - Completing|Initiating|Reattempting key exchange for client %1 Description %1 = IP address of the Client. %BR% The Server uses a Diffie-Hellman key exchange with 128 bit AES encryption to validate the Client. This occurs every 5 minutes. Notes This is a normal message.
Successfully attached client %1. (8/25/2022) - Successfully attached client %1. Description %1 = the IP address of the Client. %BR% The key exchange was successful and the user was authenticated. This Client is now connected to the Server. Notes This is a normal message.
Successful login – %1 from address %2 (socket %3). (8/25/2022) - Successful login - %1 from address %2 (socket %3). Description %1 = the user name used to connect to the Server. %BR% %2 = the IP address of the Client. %BR% %3 = the network socket used to connect. %BR% The credentials were verified. Notes This is a normal message.
Successful logout – %1 from address %2 (socket %3). (8/25/2022) - Successful logout - %1 from address %2 (socket %3). Description %1 = the user name used to connect to the Server. %BR% %2 = the IP address of the Client. %BR% %3 = the network socket used to connect. The Client was closed, or the system disabled. Notes This is a normal message.
Input (%1) : Opening RTSP stream – %2. (8/25/2022) - Input (%1) : Opening RTSP stream - %2. Description %1 = the camera name or ip address. %BR% %2 = the URI stream requested from the device. This indicates that the video/audio stream has been requested from the device. Notes This is a normal message.
tDVR %1 video|audio %2 drop %3 (8/25/2022) - tDVR %1 video|audio %2 drop %3 Description %1 = The number of capture card in the system starting with 0. %BR% %2 = The analog input channel starting with 0. %BR%%3 = The amount of frames dropped. %BR% This log tells how many frames of audio or video were dropped and which board channel it…
tDVR %1 driver %2 bootloader %3 (8/25/2022) - tDVR %1 driver %2 bootloader %3 Description %1 = the capture board number starting with 0. %BR%%2 = The version of firmware running. %BR%%3 = The bootloader version running on the card itself. Notes This is a normal message.
tDVR %1 voltage %2 (8/25/2022) - tDVR %1 voltage %2 Description %1 = the capture board number starting with 0. %BR%%2 = The processor voltage detected at startup, which varies. Notes This is a normal message.
Input(***): Describe response failed (retcode 401) (8/25/2022) - Input(***): Describe response failed (retcode 401) Description 401 is an HTTP error code for "Unauthorized". For unknown reason this sometimes appears when the correct credentials are entered in the client. Notes Re-enter the password for the root account in the camera's web interface.
%1: Valid WDR level is %2 (8/25/2022) - %1: Valid WDR level is %2 Description %1 = IP address of Camera %BR% %2 = WDR setting - normally 1-10 Notes This indicates what Wide Dynamic Range a camera is capable, or what level the plugin is set the camera to.
Removing MegaRAID Storage Manager(MSM) (8/23/2022) - Description MegaRAID Storage Manager (MSM) has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228). It is possible that MSM was installed on your exacqVision NVR even though a RAID controller card is not present. If that is the case MSM can…
System will not post without monitor attached (8/18/2022) - These files are only to be ran on ExacqVision Servers with the following Motherboards. DO NOT try to run it on your machine or it will cause issues!!! With the rise of new HIPPA requirements regarding patient information potentially being exposed on systems, a lot of customers are choosing to run their NVR's Headless (no…
exacqVision Enterprise Manager Spare shows status of Failover Locked (8/18/2022) - Description An ownership issue between EM and a protected server will often result in the status of the spare and protected server showing "Failover Locked". Product exacqVision Enterprise Manager Steps to Reproduce From the exacqVision Enterprise Manager dashboard select Failover GroupsClick on the Name of the Failover Group Expected Results Spare shows a status of…
M-Series Embedded exacqVision Client Differences (8/18/2022) - Description The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine. Product Embedded exacqVision ClientexacqVision M-Series Solution Important: These differences only apply to the exacqVision Client running on the M-Series itself! If you…
WSAETIMEDOUT – 10060 (140) – config|input|notification| socket timeout ***. (8/9/2022) - WSAETIMEDOUT - 10060 (140) - config|input|notification| socket timeout ***. Description Communication dropped to device. Notes Likely network related.
Allocation failure while processing *** XML. (8/9/2022) - Allocation failure while processing *** XML. Description Insufficient resources when attempting to update the config XML. Notes The root drive may be full or anti-virus may be interfering.
WSAECONNRESET – 10054 – *** socket closed by peer ***. (8/9/2022) - WSAECONNRESET - 10054 - *** socket closed by peer ***. Description An existing connection was forcibly closed by the remote device. Notes This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard…
Invalid event database – *** (8/9/2022) - Invalid event database - *** Description The EventPI database may be corrupted. The database is located in the Server folder as "eventpi.db". Notes The database files are located in the Server folder and start with: eventpi.db .Stop the Server service, delete the files and restart to recreate the database.
Error -10057 (RTSP PLAY: Bad \”Range:\” header). (8/9/2022) - Error -10057 (RTSP PLAY: Bad \"Range:\" header). Description Camera has stopped sending data. Notes Stream Timeout normally precedes this error. Error -10057 (RTSP PLAY: Bad "Range:" header) is the same error as Stream Timeout. This is a different component calling out the same error.
*** socket error 113 (8/9/2022) - *** socket error 113 Description No route to host. Destination unreachable (ICMP). This error occurs when an ICMP destination unreachable packet for the socket is received. Notes Likely to be a Linux server. There is a network problem of some kind.
The device denied the configuration request due to an authentication error. Please make sure the correct credentials have been entered. (8/9/2022) - The device denied the configuration request due to an authentication error. Please make sure the correct credentials have been entered. Description Bad username/password. Notes
3Ware|storcli executable not found. Disabling the feature (8/9/2022) - 3Ware|storcli executable not found. Disabling the feature Notes Not a problem for systems without a RAID controller card.
camera detection is not available. (8/9/2022) - camera detection is not available. Description This could be caused by detection socket being used. Such as port 1900(UPnP) or 3702(ws-discovery) are being used by another application(use netstat) or mDNSResponder.exe is missing from the path. Notes If Onvif discovery failed in Windows environment, check to see if “Function Discovery Provider Host” and/or “Function Discovery Resource…
*** – The device returned a corrupted XML. or *** – Corrupted xml received from device. Cannot parse response status. (8/9/2022) - *** - The device returned a corrupted XML. or *** - Corrupted xml received from device. Cannot parse response status. Description The camera/device is not responding with the expected configuration capabilities. Notes If camera is supported, factory default.
Failed to resolve database location. (8/9/2022) - Failed to resolve database location. Description The PosPI database could not be located. Notes The *.db files should be in the Server folder.
Failed to resolve database location. (8/9/2022) - Failed to resolve database location. Description The EventPI database could not be located. Notes The *.db files should be in the Server folder.
Failed database operation: (8/9/2022) - Failed database operation: Description The EventPI database may be corrupt. Notes There should be other related logs with additional information about what happened.
Error receiving *** detection datagram. (8/9/2022) - Error receiving *** detection datagram. Description The Camera Finder communicated with a device it thought was a camera, but did not receive the proper information datagram back. So it's likely not a camera. Notes Either it wasn't a camera, or anti-virus interference.
*** Socket receive timeout ***. (8/9/2022) - *** Socket receive timeout ***. Description Communication dropped to device. Notes Likely network related.
*** Socket Exception – Waiting on reconnect timeout. (8/9/2022) - *** Socket Exception - Waiting on reconnect timeout. Description This is a generic message indicating that a communication socket closed unexpectedly. Notes Could be related to network issues, or anti-virus.
profile *** does not exist (8/9/2022) - profile *** does not exist Description A previously created Event Linking entry may have attempted to call a POS profile that has been removed.
Archive queued *** bookmarks for configuration (8/9/2022) - Archive queued *** bookmarks for configuration Notes This is a normal message.
Oldest archived timestamp (local time): *Year-*Month-*Day *Hour:*Minute:*Second (8/9/2022) - Oldest archived timestamp (local time): Year-Month-*Day *Hour:Minute:Second Description Oldest video detected on the archive target. Notes This is a normal message.
Starting newest hour scan on *** (8/9/2022) - Starting newest hour scan on *** Description Local storage drives are being scanned for new files to be archived. Notes This is a normal message.
Opening|creating database in location: C:/Program Files/exacqVision/Server/eventpi.db (8/9/2022) - Opening|creating database in location: C:/Program Files/exacqVision/Server/eventpi.db Description In Linux, this will say: /usr/local/exacq/Server/eventpi.db Notes This is a normal message during startup. If the file gets "created" on an existing installation, this indicates there was a corruption or missing database.
Loaded config and event linkages. (8/9/2022) - Loaded config and event linkages. Notes This is a normal message during startup.
Loaded configuration. (8/9/2022) - Loaded configuration. Notes This is a normal message during startup.
File ***.ps not found (8/9/2022) - File ***.ps not found Description Indicates that that the Exacq Server had knew about this file. But when it went to remove this data to make room for new data, it could not find the file in question. Notes This can mean a few things. It can mean that the drive is falling behind, if…
Device *** output *** put \”X\” [date] error -9022 (8/9/2022) - Device *** output *** put \"X\" [date] error -9022 Description The analog output on the board is not responding or failing. Notes This is not going to cause problems for those not using the analog output, but would require an RMA to fix.
Device *** encoder *** channel *** mask len 0 mask (8/9/2022) - Device *** encoder *** channel *** mask len 0 mask Description Someone hit "Apply Defaults" on the "Camera Settings" page for an analog camera. Notes This is a normal message.
get oldest record error 1717 (8/9/2022) - get oldest record error 1717 Description A deprecated plugin that remains in the installer has unnecessarily been enabled, EventLog. Notes Enabling this plugin can cause the system to reboot. Delete it from the plugins directory and restart the server.Windows: evtlog.dllLinux: evtlog.so
exacqVision Server Log – SysMgmtPI Error/Warning “1073741819 (8/9/2022) - exacqVision Server Log - SysMgmtPI Error/Warning "1073741819" Description Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs. Product exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note: This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI…
mdnsd daemon stopped (8/9/2022) - mdnsd daemon stopped Description After IPCamDetect has finished looking for devices, this service shuts down. Notes This is a normal message unless accompanied by other IPCamDetect errors.
Opened log file %1.txt (8/9/2022) - Opened log file%1.txt Description %1 = the day's date in YYYYMMDD format. Notes This is a normal message.
Hanwha cameras stop recording motion after a day or two (8/9/2022) - Issue There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion Fix The issue was solved on ExacqVision Server version 22.03 or higher
Systems MAC Address is Currently Locked Out (8/4/2022) - Description When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed. Product exacqVision ClientexacqVision Server Steps to Reproduce From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import... icon in the License section. Expected…
Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows (8/4/2022) - Title Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) - Windows Description MSM has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228). As a result you may be able to replace MSM with LSA using the following instructions. Product …
Bosch Analytics on Newer FW (8/2/2022) - Description On newer versions of Bosch FW analytics will not work on Exacq. Bosch FW 7.61 is the latest confirmed working version. Steps to Reproduce Configure analytics on Bosch camera.Add camera to exacq server.Setup analytics event linking. Expected Results Analytics are seen and are able to be setup in event linking Actual Results No analytics…
Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https. (7/26/2022) - Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https. Description 7 means failed to connect to host or proxy Can't connect via HTTPS Notes Has to change the connection type to HTTP instead of HTTPS
Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’ (7/26/2022) - Download failed (status 6): curl: (6) Couldn't resolve host 'cdnpublic.exacq.com' Description Can't update the Exacq edge server because can't resolve the host 'cdnpublic.exacq.com' The DNS was not assigned to the camera Notes After assigning the DNS to the camera it begins to update the SW
available system memory ok, not throttling video (7/26/2022) - available system memory ok, not throttling video Description After a system throttles, video is no longer recorded. Once the RAM usage goes back under 50%, this log indicates that recording has recovered.
available system memory is low, throttling video (7/26/2022) - available system memory is low, throttling video Description In scenarios where the storage volume cannot keep up with the amount of data being recorded, video is buffered in memory in hopes that the storage volume can eventually catch up. This log indicates that 50% of the available RAM has been utilized. Once this log occurs,…
Client 10.0.6.77:44976 disconnected. (7/26/2022) - Client 10.0.6.77:44976 disconnected. Description A Client has unchecked this Server on the "Add Systems" page. Notes This is a normal message.
Made system available as a peer time server. (7/26/2022) - Made system available as a peer time server. Description The Server successfully enabled the local machine as an NTP server. Notes This is a normal message.
Purging log file YYYYMMDD.txt. (7/26/2022) - Purging log file YYYYMMDD.txt. Description This means that an old Log File has been deleted. Logs are retained up to the "Maximum Days Storage" setting on the "System Log" page. Notes If the OS drive is dangerously full, you may see many log files purged quickly to try to make space.
Idle State. Cable Plugged out on MAC %1 (7/26/2022) - Idle State. Cable Plugged out on MAC %1 Description %1 = MAC Address This indicates that a camera was disconnected from a POE port. Notes This is normally seen on the Una or M-Series.
Closed {File Page} (7/26/2022) - Closed {File Page} Description This indicates that a 5-minute segment of video/audio has been recorded and the file closed. Notes This is a normal message.
Opened {File Path} (7/26/2022) - Opened {File Path} Description This indicates that a record stream has been opened on the storage volume for video/audio. Notes This is a normal message.
%1 will be using VMD4 for Motion Events (7/26/2022) - %1 will be using VMD4 for Motion Events Description %1 = IP Address of camera. Indicates that VMD4 is being used for motion event detection. Notes This is a normal message.
%1 send error 110 (7/26/2022) - %1 send error 110 Description %1 = IP address of camera.110 is a Linux C Error code "ETIMEDOUT 110 /* Connection timed out */" Notes This occurs on the send side of the data rather than the receive side, which is why it is a send error.
Sender Not Authorized (7/26/2022) - Sender Not Authorized Description Often means camera was added with wrong device type. i.e. - added with Onvif rather than Pelco.
Input(): Unrecognized resolution. (7/26/2022) - Input(): Unrecognized resolution. Description Server plugin does not like the resolution setting from the camera. Notes Enter camera web interface and change the resolution to match the IP Camera Integration test records.
EBADRESP – 110 (7/26/2022) - EBADRESP - 110 Description Invalid ping response. Notes This error occurs during xn_ping if an invalid response to a ping request is received. An invalid response is detected if the sequence number or the source IP address in the response is incorrect.
Hardware monitoring port address = %1 (7/26/2022) - Hardware monitoring port address = %1 Description This is the communication port used to monitor the system's hardware. Notes This is a normal message.
No controllers found (7/26/2022) - No controllers found Description No RAID controllers were found on the system Notes This is a normal message. Unless the system has a RAID controller.
NIC Teaming is not supported (7/26/2022) - NIC Teaming is not supported Description A supported NIC driver was not found and we cannot issue commands to enable NIC teaming. Notes This is a normal message.
NIC Teaming is supported (7/26/2022) - NIC Teaming is supported Description A supported NIC driver was found and we can issue commands to enable NIC teaming. Notes This is a normal message.
Searching for video for id % (7/26/2022) - Searching for video for id % Description A notification profile has been triggered which included the "Attach Preview" option enabled. Video is being searched to include with the notification. Notes This is a normal message.
*** Got response *** (7/26/2022) - *** Got response *** Description Configuration data requested from an IP device returned with the information listed. Notes This is a normal message.
*** stream stalled (7/26/2022) - *** stream stalled Description The video/audio stream timed out. Notes
H.264|MPEG-4 GOV length is % (7/26/2022) - H.264|MPEG-4 GOV length is % Description GOV (Group of Video) is the I-frame interval for the video stream. Notes This is a normal message.
*** not connected (7/26/2022) - *** not connected Description An IP device has been disabled. Notes This is a normal message.
*** receiving video (7/26/2022) - *** receiving video Description A connected camera is streaming video successfully. Notes This is a normal message.
Failed to poll socket read/write status – WSAEFAULT. Failed to poll socket read/write status – WSAENOTSOCK (7/26/2022) - Failed to poll socket read/write status - WSAEFAULT. Failed to poll socket read/write status - WSAENOTSOCK Description In exacqVision Server 6.7.30, 6.7.31, and 6.8.1, the server will become unusable and the system might enter a reboot cycle if 63 or more clients are connected to the server at the same time. The server will log…
*** EISCONN – 120 *** (7/26/2022) - *** EISCONN - 120 *** Description Socket is already connected. Notes This error is detected when a connect or listen call is made for a socket which is already connected or listening.
Request was denied by the device. Make sure the correct credentials have been entered (7/26/2022) - Request was denied by the device. Make sure the correct credentials have been entered Description With Axis firmware 5.70 and later with encryption mode enabled, an Axis device could take up to five minutes (the default setting for IP reconnection in exacqVision) to start streaming. Notes Workaround: Wait for the IP reconnection period to elapse…
*** EDESTUNREACH – 113 *** (7/26/2022) - *** EDESTUNREACH - 113 *** Description Destination unreachable (ICMP). Notes This error occurs when an ICMP destination unreachable packet for the socket is received.
*** ECONNREFUSED – 111 *** (7/26/2022) - *** ECONNREFUSED - 111 *** Description Connection refused. Notes This error can occur during an attempt to connect a TCP socket. It is reported when a reset or an unexpected SYNC message is received.
*** WSAEHOSTUNREACH – 10065 *** (7/26/2022) - *** WSAEHOSTUNREACH - 10065 *** Description No route to host. Notes A socket operation was attempted to an unreachable host. See WSAENETUNREACH.
Failed to process IPC message from core – *** (7/26/2022) - Failed to process IPC message from core - *** Description Low level error indicating a corrupted installation, or anti-virus interference. Notes
*** WSAECONNREFUSED – 10061 *** (7/26/2022) - *** WSAECONNREFUSED - 10061 *** Description Connection refused. Notes No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the foreign host—that is, one with no server application running.
*** WSAETIMEDOUT – 10060 *** (7/26/2022) - *** WSAETIMEDOUT - 10060 *** Description Connection timed out. Notes A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond.
Successfully updated license key. (7/26/2022) - Successfully updated license key. Description Notes This is a normal message.
*** WSAENOTCONN – 10057 *** (7/26/2022) - *** WSAENOTCONN - 10057 *** Description Socket is not connected. Notes A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using sendto) no address was supplied. Any other type of operation might also return this error—for example, setsockopt setting SO_KEEPALIVE if the…
*** WSAEISCONN – 10056 *** (7/26/2022) - *** WSAEISCONN - 10056 *** Description Socket is already connected. Notes A connect request was made on an already-connected socket. Some implementations also return this error if sendto is called on a connected SOCK_DGRAM socket (for SOCK_STREAM sockets, the to parameter in sendto is ignored) although other implementations treat this as a legal occurrence.
*** WSAENOBUFS – 10055 *** (7/26/2022) - *** WSAENOBUFS - 10055 *** Description No buffer space available. Notes An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full.
LDAP: Lost binding to server. (7/26/2022) - LDAP: Lost binding to server. Description Communication has dropped to the Active Directory/LDAP server. Notes
*** WSAECONNRESET – 10054 *** (7/26/2022) - *** WSAECONNRESET - 10054 *** Description Connection reset by peer. Notes An existing connection was forcibly closed by the remote host. This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard close…
Client *** disconnected due to key exchange timeout. (7/26/2022) - Client *** disconnected due to key exchange timeout. Description The remote client did not respond to the key exchange. Notes Server-Client keys are exchanged every 5 minutes.
*** WSAECONNABORTED – 10053 *** (7/26/2022) - *** WSAECONNABORTED - 10053 *** Description Software caused connection abort. Notes An established connection was aborted by the software in your host computer, possibly due to a data transmission time-out or protocol error.
*** WSAENETRESET – 10052 *** (7/26/2022) - *** WSAENETRESET - 10052 *** Description Network dropped connection on reset. Notes The connection has been broken due to keep-alive activity detecting a failure while the operation was in progress. It can also be returned by setsockopt if an attempt is made to set SO_KEEPALIVE on a connection that has already failed.
Receive error buffer full (7/26/2022) - Receive error buffer full Description The available memory buffer if full for the data being received. Notes In some cases, a camera can send a frame larger than our allowable frame buffer. Lowering the image quality may help.
*** WSAENETUNREACH – 10051 *** (7/26/2022) - *** WSAENETUNREACH - 10051 *** Description Network is unreachable. Notes A socket operation was attempted to an unreachable network. This usually means the local software knows no route to reach the remote host.
*** received sequence *** expected *** (7/26/2022) - *** received sequence *** expected *** Description Data packets from the camera/device are being received out of sequence. Notes May be a network congestion.
*** WSAEADDRNOTAVAIL – 10049 *** (7/26/2022) - *** WSAEADDRNOTAVAIL - 10049 *** Description Cannot assign requested address. Notes The requested address is not valid in its context. This normally results from an attempt to bind to an address that is not valid for the local computer. This can also result from connect, sendto, WSAConnect, WSAJoinLeaf, or WSASendTo when the remote address or…
*** WSAEADDRINUSE – 10048 *** (7/26/2022) - *** WSAEADDRINUSE - 10048 *** Description Address already in use. Notes Typically, only one usage of each socket address (protocol/IP address/port) is permitted. This error occurs if an application attempts to bind a socket to an IP address/port that has already been used for an existing socket, or a socket that was not closed properly,…
Powershell version 2.0 or greater required (7/26/2022) - Powershell version 2.0 or greater required Description On a Windows machine, the Archiving plugin uses Powershell for iSCSI integration. Powershell is either not installed or is an older version. Notes If able, install the Windows Management Framework, then restart the Server service. https://support.microsoft.com/en-us/kb/968929
*** WSAENOTSOCK – 10038 *** (7/26/2022) - *** WSAENOTSOCK - 10038 *** Description Socket operation on nonsocket. Notes An operation was attempted on something that is not a socket. Either the socket handle parameter did not reference a valid socket, or for select, a member of an fd_set was not valid.
board *** get supported standards error *** (7/26/2022) - board *** get supported standards error *** Description Communication could not be established to the Stretch board. Notes Could be firmware or hardware related.
Login failure – invalid or missing user account file. (7/26/2022) - Login failure - invalid or missing user account file. Description The "useraccounts.xml is either corrupt, or missing from the Server's installation directory. Notes Stopping the Server service, deleting the corrupted file, then reinstalling the Server will generate a default useraccounts.xml.
ps file write %path_to_file% error % (7/26/2022) - ps file write %path_to_file% error % Description The file plugin could not successfully write to the disk. Notes May be related to drive permissions or anti-virus.
*** WSAEALREADY – 10037 *** (7/26/2022) - *** WSAEALREADY - 10037 *** Description Operation already in progress. Notes This error is returned from operations on nonblocking sockets that cannot be completed immediately, for example recv when no data is queued to be read from the socket. It is a nonfatal error, and the operation should be retried later. It is normal for…
stat %path_to_file% error % (7/26/2022) - stat %path_to_file% error % Description The status of a previously written file could not be retrieved. Notes May be related to drive permissions or anti-virus.
*** WSAEWOULDBLOCK – 10035 *** (7/26/2022) - *** WSAEWOULDBLOCK - 10035 *** Description Resource temporarily unavailable. Notes This error is returned from operations on nonblocking sockets that cannot be completed immediately, for example recv when no data is queued to be read from the socket. It is a nonfatal error, and the operation should be retried later. It is normal for WSAEWOULDBLOCK…
Failed to get local IP address. (7/26/2022) - Failed to get local IP address. Description The Server's local IP address could not be determined for use when sending/receiving to cameras. Notes
System time and date updated. (7/26/2022) - System time and date updated. Notes This is a normal message.
User manager failed to initialize – %error%. (7/26/2022) - User manager failed to initialize - %error%. Description User accounts XML was not loaded. May be due to XML corruption or anti-virus interference. Notes Deleting the useraccount.xml and restarting service will not cause it to be created. You will need to reinstall the Server.
Could not | Failed to Allocate memory *** (7/26/2022) - Could not | Failed to Allocate memory *** Description Memory resources not available to process request. Notes Could be due to limited resources, or anti-virus interference.
audio|close|command|connect|create|http|receive|recv|soap|socket|select|send|stream error #number# (7/26/2022) - audio|close|command|connect|create|http|receive|recv|soap|socket|select|send|stream error #number# Description Standard networking socket error codes. Notes In Windows they are usually 5 digits. In Linux, 3 digits.
Call to GetAdaptersInfo found no available network interfaces ***. (7/26/2022) - Call to GetAdaptersInfo found no available network interfaces ***. Description No network adapters found. Notes May be unsupported hardware configuration or anti-virus interference.
Config update failure – failed to allocate device object. (7/26/2022) - Config update failure - failed to allocate device object. Description The config XMl could not be updated. Notes Root drive may be full, or anti-virus interference.
Invalid incoming alarm XML. (7/26/2022) - Invalid incoming alarm XML. Description The config XMl may be corrupt. Notes Reload previously exported config or delete and let the plugin recreate a new one.
Invalid config update XML. (7/26/2022) - Invalid config update XML. Description The config XML may be corrupt. Notes Reload previously exported config or delete and let the plugin recreate a new one.
Failed to open plugin. (7/26/2022) - Failed to open plugin. Description A necessary resource for EventPI was not loaded successfully. There may be related logs to troubleshoot why. Notes The Event Linking option will not show up in the Client.
Failed call to GetAdaptersInfo in buffer 0E897B98. Return Code=998 (7/26/2022) - Failed call to GetAdaptersInfo in buffer 0E897B98. Return Code=998 Description Windows Socket Leak. Notes Windows Socket Leak. See the following Microsoft KB http://support.microsoft.com/kb/2577795
LDAP_Simple_Bind failed: Strong Authentication Required (7/26/2022) - LDAP_Simple_Bind failed: Strong Authentication Required Description When the GPO "Domain Controller:LDAP Server Signing Requirement" is set to "require signing", it will reject a simple bind unless using SSL. GPO or local policy object is located at Computer Configuration, Policies, Windows Settings, Security Settings, Local Policies, and then click Security Options.
board 0 set date time error SDVR_ERR_BOARD_NOT_CONNECTED (7/26/2022) - board 0 set date time error SDVR_ERR_BOARD_NOT_CONNECTED Description The Capture Board was not found. Notes This can be a problem with the Capture Board driver, the PCI slot, or the physical Board itself.
board 0 get config error SDVR_DRV_ERR_MSG_RECV (7/26/2022) - board 0 get config error SDVR_DRV_ERR_MSG_RECV Description An error message was received when the software tried to connect to the Capture Board. Notes This can be a problem with the Capture Board driver, the PCI slot, or the physical Board itself.
board 0 temperature is XX.X degrees C (7/26/2022) - board 0 temperature is XX.X degrees C Description This is the temperature of the Capture Board. Notes This log will only show if the current temperature is above the Temperature Monitor Threshold set on the Device configuration page. The default threshold is 85.
A device configuration change requires a device reboot… (7/26/2022) - A device configuration change requires a device reboot... Description The camera/device is rebooting. Notes
Core – Warning system time changed by -*** seconds (7/26/2022) - Core - Warning system time changed by -*** seconds Description The system time has been changed either by user interaction, or by NTP adjustment. Notes If the adjustment is more than 1 second and was not initiated by user interaction, verify that the Server has consistent connection to its NTP server. If the NTP server…
remove D:\\YYYY\\MM\\DD\\HH\\XXXX-XXXXXXXX.ps error (7/26/2022) - remove D:\YYYY\MM\DD\HH\XXXX-XXXXXXXX.ps error Description The Server tried to remove a previously recorded file and could not. Notes This can occur if the file has manually been deleted, or if another software (anti-virus) has currently locked the file. Also, if a hard drive has been remounted as read-only, the file removal will fail.
Ignoring request – cannot locate valid export devices. (7/26/2022) - Ignoring request - cannot locate valid export devices. Description No usable location was found for exporting data. Notes Could be related to drive permissions, or anti-virus.
Failed to burn media – (7/26/2022) - Failed to burn media - Description Burn to disc failed. See the additional error info. Notes May have been a bad CD/DVD, or CD/DVD drive.
UpdatePI sending status: (NO_UPDATE) (7/26/2022) - UpdatePI sending status: (NO_UPDATE) Description Remote Update did not find a newer version available. Notes This is a normal message.
UpdatePI Worker Thread started. (7/26/2022) - UpdatePI Worker Thread started. Description Remote update initiated. Notes This is a normal message.
| Time | Device | SMART ID | Value | Threshold | (7/26/2022) - | Time | Device | SMART ID | Value | Threshold | Description This is a header line to show the values for the following SMART response lines. Notes This is a normal message.
Loaded configuration from disk successfully (7/26/2022) - Loaded configuration from disk successfully Notes This is a normal message.
LDAP: Query heartbeat finished without error (#101, 0 secs). (7/26/2022) - LDAP: Query heartbeat finished without error (#101, 0 secs). Description LDAP bind re-verified. Notes This is a normal message.
Request failed – Check your credentials. (7/26/2022) - Request failed - Check your credentials. Description Bad username/password. Notes
RTSP Connection timeout detected. Attempting to reconnect. (7/26/2022) - RTSP Connection timeout detected. Attempting to reconnect. Description The RTSP stream timed out and is no longer sending frames for a period of at least 10 seconds. Notes
Archive target usage – UsedGB(*X), TotalGB(*X), FreeGB(*X), PrematureDeletion(*X) (7/26/2022) - Archive target usage - UsedGB(X), TotalGB(X), FreeGB(X), PrematureDeletion(X) Notes This is a normal message.
Request was denied by the device. Make sure the correct credentials have been entered. (7/26/2022) - Request was denied by the device. Make sure the correct credentials have been entered. Description Bad username/password. Notes
Ending newest hour scan on local recording drives – 0 seconds. (7/26/2022) - Ending newest hour scan on local recording drives - 0 seconds. Description Local storage drives were scanned for newly archive-able material. Notes This is a normal message.
Camera Name or Stream – Closed (7/26/2022) - Camera Name or Stream - Closed Notes Camera may have been unchecked on the IP Camera page.
Substitute Power Supply Exceeding Voltage Range on 2U Z-Series (7/26/2022) - Description Manufacturing has had to substitute a power supply which has been observed to exceed the originally specified operating range. Product exacqVision 2U Z-Series Servers Solution To resolve update to exacqVision Server version 22.06.104 or higher available in Artifactory. The allowable voltage range has been changed from 11.4 - 12.6 VDC to 11.1 - 12.9…
Storage Hardware Attribute Alarms from 3rd Party HDDs (7/25/2022) - Servers are reporting Health Warnings in exacqVision Enterprise Manager. The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2” Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both. The corresponding exacqVision Enterprise Manager logs show: 5/9/2021 02:09:11.356 PM (GMT-7:00) SysMgmtPI Warning 5516# Disk…
Troubleshooting Motion Not Supported (7/25/2022) - If you run in to an Exacq system where it says "Motion Not Supported" there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.
Linux – Delete Video from Root Volume (7/25/2022) - Exacq Technologies does not recommend using the root partition for video recording as the OS is installed on this partition. Exacq labels the root partition as /mnt/edvr/0. In the event that /mnt/edvr/0 has been enabled on the storage page, resulting in video being recorded to the root partition and you now need to delete that…
EM Postgre to SQL Database Move (7/25/2022) - Although 3rd party instructions may exist for this process, converting from Postgre to MS SQL is currently not recommended or supported.
2N devices will not detect motion (7/25/2022) - I have seen this on two different devices, 2N Force IP and 2N Solo IP You will need perform the following steps Go in to the cameras Web GUI under Services Then click on Automation Click on Edit for Function1 -Under Events, drag the Event titled MotionDetected over to the drawing board on the right-Click…
Vivotek Edge not recording locally or displaying volume in the Exacq Client (7/25/2022) - Seen on Server 21.12If you have a customer having issues with not being able to record locally to the camera's SD and not seeing the drive status in our client make sure to check the following in the cameras gui. Check the Configuration menu under Applications and Package Management to see if the "Save to…
ExacqVision stance on updating the Windows Operating System (7/25/2022) - ExacqVision has tested and recommends the Windows 10 LTSB and LTSC releases from Microsoft. These are the only two releases we recommend and support.
Running Windows Chkdsk Command (7/25/2022) - Title Running Windows Chkdsk Command Description Chkdsk, also known as Microsoft Check Disk, is a utility that can be used in almost all Windows versions. The Chkdsk commands used to scan through entire hard drives to find and fix any errors. Chkdsk should be run whenever file system corruption is suspected whether by odd behavior…
Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu (7/25/2022) - Description When selecting a Time Lapse under the cameras settings page in the client, Click Set, then hit the apply in the lower left. Once that happens the Box for the seconds/minutes/hours will revert back to 1 seconds. Product Server/Client Time Lapse Expected Results In the drop down box if you select 5 seconds and…
Exacq Software can’t connect to standalone S3 solution (7/25/2022) - when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn't establish the connection to it. The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and…
Thin Client Maps do not produce an image when cycling through the different maps (7/18/2022) - Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior. Example:If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a…
Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX) (7/18/2022) - IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if…
Linux exacqVision Client Crashes Experienced When Using VM Desktop Joystick Controller. (7/18/2022) - Ubuntu Linux desktop exacqVision Client crashes experienced when using VM Desktop Joystick Controller. Rapidly pressing multiple keypad buttons (and/or possibly disconnecting the Joystick USB cable) may result in intermittent buffer overruns and random crashes of the client.
License / SSA Lookups – Internal (7/18/2022) - Title exacqVision License / SSA Lookups - Internal Description How to use Sugarlite and the SSA calculator to search for current License/SSA using either the MAC Address or Serial Number. Product exacqVision Client exacqVision Server Solution In addition to providing all SSA's ever assigned to the server Sugarlite will show a great…
Excessive LDAP Queries Generated Resulting In Low Memory, Video Throttling, and Sluggish Live & Search Modes (7/18/2022) - Description Use of LDAP in exacqVision Server versions 21.12.3.0 through 22.03.3.0 may result in excessive queries that eventually cause low memory, video throttling, and sluggish live & search modes.exacqVision Support Utility Server Logs Summation should show excessive entries related to LDAP:StreamPI Verbose LDAP query: (servicePrincipalName=HOST/SERVER.domain.local) (occurs 112840 times)StreamPI Verbose LDAP: User 1234567890ABCDEF1234567890ABCDEF is a member of 2 groups. (occurs 17009 times)StreamPI Verbose …
Exacq Unit Crashes When Backup is Imported (7/18/2022) - Description When importing a backup file to a NVR the system crashes the machine rendering it inaccessible. After a re-installation the import of the backup file once again crashes the system. Product exacqVision Server Steps to Reproduce Import backup file to the Exacq Server. Expected Results Settings are imported and exacqVision Server continues normal operation …
exacqVision Legacy Software Downloads (7/18/2022) - Title exacqVision Legacy Software Downloads Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download. Product exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager Solution Older versions of exacqVision Server and Client software are available on our…
Enhancement for Report Mode (7/18/2022) - Report Mode Enhancement to add a column in the export to show the last motion event in the report. The idea is to allow customers to see a clear and precise indication of when the last motion event took place. The report will identify cameras not recording motion properly in the report that is exported.…
AD victor Client (version 4.9+) Shows a Date & Time Stamp Offset by +10 Hours for Ubuntu Linux exacqVision Servers Configured for Hawaii Time Zone (7/18/2022) - American Dynamics victor Client (versions 4.9+) shows a date & time stamp that is offset by +10 hours for analog or IP cameras from Ubuntu Linux exacqVision servers configured for Hawaii time zone.
CA 34918 M1 UL Q Series (7/14/2022) - CA-34918-M1-UL-Q-SeriesDownload
CA 10401 A2 UL S Series (7/14/2022) - CA-10401-A2-UL-S-SeriesDownload
ESM: Spare With Expired or Non-Enterprise License Not Monitored (7/14/2022) - A server without an Enterprise license enabled for health monitoring can be selected as a spare server. The protected server will fail over to this spare server, but Enterprise System Manager (ESM) will not monitor the spare server. This can also occur if the spare server's Enterprise license has expired. As a workaround, do…
Pelco Motion Notification Could Fail on exacqVision System with Windows Server 2012 (7/14/2022) - A Pelco Pro Sarix camera (IMP-1110) failed to send motion notifications on a Windows Server 2012 system running the the Explicit Congestion Notification (ECN) service. The ECN service and Pelco plugin use the same TCP port 8575; if the ECN starts automatically after system startup, the notification subscription from the Pelco plugin can fail, meaning…
Video Displayed in Only One Video Window in Multi-window Layout in Linux (OpenGL Issue) (7/14/2022) - An old exacqVision system with Supermicro C2 installed has been seen to display video in only one of 16 video panels in 4x4 mode. Changing the VGA Acceleration mode from Auto to None resolved the issue.
EM not showing camera names and other information (7/13/2022) - Description When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users. Product Enterprise Manager 22.03 Steps to Reproduce Add Server to EM Go to Cameras Expected Results All cameras are displayed with all information. Actual…
Dynamic DNS Request Error 776 (7/13/2022) - Description When setting up the Dynamic DNS feature on exacqISP, integrators with a "Shared" host type utilize multitenancy resulting in EM returning an incorrect domain name which causes error 776. Product Integrator Service Portal Steps to Reproduce Access https://admin.exacq.netFilter by CIDLogin to the customers Integrator Service Portal URL, https://CID.exacq.net/accounts/login/?next=/ where CID is the customers ID…
Moving an existing IP Camera From One Plugin to Another (7/13/2022) - Title Moving an existing IP Camera From One Plugin to Another in exacqVision Description Introduced in exacqVision Client 19.12 we now have the ability to change an existing IP camera from one plugin to another, automatically locate and rename existing video files, ensuring that previously recorded video will be associated with the new plugin. Product exacqVision…
Updating the BIOS on Systems with ASRock C236M WS Motherboards (7/8/2022) - Description The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards. Product Asrock C236M WS Motherboard Instructions Download the C236MWS3.12E flash file HEREFormat a 32MB or larger USB key as FAT32Copy the flash file to the root of the USB keyPlug the USB key into the NVR and restart…
KT-1 Cloud User Guide v1.05 (7/5/2022) - KT-1-Cloud-User-Guide-v1.05-1Download
How to Disable/Enable exacqVision Watchdog Timer (7/5/2022) - Description Built by Exacq "BBE" NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the…
Installing exacqVision Enterprise Manager on Windows Server Core (7/5/2022) - Description Microsoft provides customers a choose of Server Core or Server with Desktop Experience. Choosing either Microsoft Windows 2019 or 2022 Server Core results in EM being inoperable when installed. Product exacqVision Enterprise ManagerMicrosoft Server 2019 CoreMicrosoft Server 2022 Core Steps to Reproduce Install exacqVision Enterprise Manager on a machine running either Microsoft Windows…
Exacq Cloud Drive Setup (6/30/2022) - Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.…
LSI Storage Authority (LSA) Internal FAQ (6/10/2022) - Title LSI Storage Authority (LSA) Internal FAQ Description The LSI Storage Authority (LSA) is a web-based application that enables you to monitor, maintain, troubleshoot, and configure the Broadcom® MegaRAID products. This is a repository of links, documents and questions pertaining to LSI Storage Authority "LSA" software. ** Intended For Internal Use Only ** Product MegaRAIDLSI Storage Authority…
Analytics not Shown as Alarm on Event Linking (6/8/2022) - Description If you are setting up an event linking using an Analytic Event Type this will not show as alarm in the status window. Product exacqVision Client exacqVision Server Steps to Reproduce Select Event Linking.Add a New Event and select Analytics.Select your Event source, Action Type and Action Target. Click Apply. Expected Results The Status…
EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base. (6/8/2022) - Description On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product EM 22.03.2.0 Steps to Reproduce Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected…
Let’s Encrypt Auto Renewal Fails with Redirect Enabled (6/8/2022) - Title Let's Encrypt Auto Renewal Fails with Redirect Enabled Description If you are using Let's Encrypt with HTTPS Redirect enabled the auto renewal can provide random internal IP addresses that fail to renew. Product WebService 20.06.2.0 to current 22.03.02.0 Steps to Reproduce Engineering was able to Reproduce this behavior and determined that Redirect should be…
Panasonic Motion tab does not accept Default Motion Window (6/7/2022) - Panasonic model WV-SW458 Fisheye On Firmware 2.50 .When setting up a new camera in the client and notice the motion window is not saving with the default motion window. Work Around Edit the motion window and delete any motion windows that exist. Then create a new motion window and draw the boarder of the motion…
Exacq Cloud-Hosted Web Service Relay (6/7/2022) -
Creating a Salesforce Article from Existing Portal KB (6/7/2022) - Steps for copying existing portal Knowledge Base Articles into new Salesforce Articles.
Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units. (6/7/2022) - This is for a specific customer that was reporting issues with Q series units using a KMV Startech Switch-Model SV431USB.The customer experiences NO DISPLAY on the monitor on boot. They also exhibit no display when switching the source at the switch from a windows based unit back to the Q Series. Tickets: 22721 and 23035.…
Live Chat – Overview (6/6/2022) - Live Chats Live chats are being introduced to provide our customers "users" another method to quickly access technical support. It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of…
Live Chat – Access and Settings (6/6/2022) - Title Live Chat - Access and Settings Description This Knowledge Base Article contains information regarding the recommended intercom account settings for Exacq Live Chat operators. Accessing Intercom https://app.intercom.com Note: You should have received an invite to initially setup an account, if not please contact your manager. Intercom Support Forum For answers to questions and information…
Resizing a Partition on Ubuntu Linux (5/27/2022) - Title Resizing a Partition on Ubuntu Linux Description If the capacity of a Virtual Drive has been increased, then it will be necessary to resize existing partitions. Product Ubuntu Linux 18.04 Overview Stop exacqVision ServerIdentify virtual drive mount point and DeviceUnmount the virtual drive mount pointLaunch GPartedResize the partitionMount the virtual drive mount pointVerify partition…
Resizing a Partition on Microsoft Windows (5/27/2022) - Title Resizing a Partition on Microsoft Windows Description If the capacity of a virtual drive has been increased; once the reconstruction has successfully completed, then it will be necessary to resize existing partitions before the operating system can utilize the additional space. Product Microsoft WindowsexacqVision Server Overview Restart the NVRStop exacqVision Server ServiceLaunch Disk ManagementResize…
Cloudvue Mobile Access Control User Guide (5/27/2022) - Cloudvue Mobile Access Control User Guide Cloudvue-mobile-access-user-guide_lt_enDownload
Cloudvue Gateway Quick Start Guide (5/27/2022) - Cloudvue Gateway Quickstart Guide CloudvueGatewayQuickstartDownload
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General Data Protection Regulation (GDPR) Impact on Video Surveillance (5/27/2022) - General Data Protection Regulation (GDPR) Impact on Video Surveillance bts_whitepaper_generaldataprotectionregulationDownload
Common Smart Locks Q&A (5/27/2022) - QAforVizpin11.23Download
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Smart Elevated Skin Temperature Screening Solution (5/27/2022) - Smart Elevated Skin Temperature Screening Solution IllustraElevatedSkinTemperaturePresentationDownload
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10 Most Frequent Cloudvue Problems (5/26/2022) - 10 Most Frequent Cloudvue Problems 10MostFrequentlyAskedQuestionsDownload
Expanding a MegaRAID Virtual Drives Capacity using LSA – Empty Slots Available (5/24/2022) - Title Expanding a MegaRAID Virtual Drives Capacity using LSA - Empty Slots Available Description Expanding a virtual drive means increasing its capacity. Existing data on the virtual drive is not impacted by the expansion. Follow these instructions to add a physical drive and expand the virtual disk size using LSI Storage Authority. Expanding a RAID volume…
Import or Clear Foreign Configurations Using LSA (LSI Storage Authority) (5/20/2022) - Title Import or Clear Foreign Configurations Using LSA (LSI Storage Authority) Description A foreign configuration is a RAID configuration that already exists on a replacement set of drives that you install in a computer system. Product MegaRAID 93xx Series RAID ControllerLSI Storage Authority Importing or Clearing the Foreign Configurations A foreign configuration is a RAID…
Replacing a Drive in an LSI 3ware RAID Array (5/17/2022) - To install a replacement drive in an exacqVision system with an LSI 3ware RAID array, complete the following steps. NOTE: This procedure requires a Phillips-head screwdriver and approximately 20 minutes to complete. If applicable, close the exacqVision Client software, log out of the operating system user account, and log in as an administrator. To log out…
Are DSCP/ToS set in exacqVision Server/Client Packet Headers (5/13/2022) - Title Are DSCP/ToS set in exacqVision Server/Client Packet Headers Description exacqVision Server/Client packets do not utilize DSCP/ToS (Differentiated Services Code Point (DSCP) Type of Service (Tos). Product exacqVision ServerexacqVision Client Description The ToS (type of service) or DiffServ (differentiated services) field in the IPv4 header, and the Traffic Class field in the IPv6 header are…
Downloading exacqVision Enterprise Manager Logs (5/13/2022) - Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 - EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 - API In a browser go to https://<emaddress>/api/logs/bundleThis will create and…
Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) (5/13/2022) - Title Creating a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) Description Follow these instructions to create a new virtual drive using LSI Storage Authority (LSA). Product MegaRAIDLSI Storage Authority (LSA) Overview Stop exacqVision Server service Check current drive group and virtual drive configuration Create a new drive groupCreate a hot spare (optional) Create a new virtual drive Initialize the…
Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) (5/13/2022) - Title Deleting a MegaRAID Virtual Drive Using LSA (LSI Storage Authority) Description Instructions for deleting a MegaRAID virtual drive using LSA (LSI Storage Authority) Product LSI Storage Authority MegaRAID Prerequisite Caution: The exacqVision Server service should be stopped before proceeding Windows Press Windows Key+R, type services.msc in the run box then press enterLocate and Stop the…
How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility (5/4/2022) - Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description The exacqVision Software Updates Packaging Utility offers an option to Upload a License File. The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA "Software Subscription Agreement". In…
Axis D2110-VE Security Radar Integration Guide (4/29/2022) - Axis-D2110-VE-Radar-Integration-Guide Download
ExacqVision Corrupt Backup GPT Table or GPT Header (4/28/2022) - Title ExacqVision Corrupt Backup GPT Table or GPT Header Description Meaning of Corrupt Backup GPT Table or GPT Header message Product ExacqVision Server Information Similar to a 'Bad Superblock', this metadata information about a partition can normally be restored without losing data. Solution Run 'gdisk' See Knowledge Base Article #7812 "Using gdisk to Fix Backup…
Enabling Core Dumps on Linux/Ubuntu with exacqVision Server (4/26/2022) - Beginning with exacqVision Server 9.8.x, enabling or disabling exacqVision core dumps may be performed as follows:To Enable: Open Terminal sudo touch /usr/local/exacq/server/enabledumps There is no need to restart the service for any reasonWithin 1 second, SysmgmtPI will log SYSMGMTPI: enabled core dumps If the server crashes, you may grab the dump file /usr/local/exacq/server/logs/core_dump.gz(Prior to 19.03.x, the location was /usr/local/exacq/server/blob/core_dump.gz)This…
Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Linux (4/26/2022) - Title Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) - Linux Description MSM has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228). As a result you may be able to replace MSM with LSA on a Windows machine using…
How to Identify Currently Running Linux OS Version (4/22/2022) - Title How to Identify Currently Running Linux OS Version Description Here is how to determine which version of Ubuntu Linux operating system the server is running. Product exacqVision ServerUbuntu Linux LTS Solution From the exacqVision Client In the System Information section of the Configure System page (Configuration > YOUR SERVER > Configure System > System…
ExacqVision Foreign Configuration Message (4/20/2022) - Title ExacqVision Foreign Configuration Message Description Meaning of Foreign Configuration message from RAID Product ExacqVision Server Information Each drive in RAID Controller's configuration has a bit of information about the controller it is on written to it. Sometimes, a RAID Controller will detect that information about a controller exists on one or more of the drives,…
ExacqVision BBU Failure (4/20/2022) - Title ExacqVision BBU Failure Description Meaning of BBU (Backup Battery Unit) Failure message Product ExacqVision Server Information Battery Backup failure means that the on-board RAID Controller's battery is bad and should be replaced. In many cases, this may mean replacing the entire RAID card due to restrictions on shipping batteries. Confirm that any cables connecting the BBU…
ExacqVision Drive is Offline (4/20/2022) - Title ExacqVision Drive is Offline Description Meaning of Drive is Offline message. This could be seen in Storage or in system logs. Product ExacqVision Server Information This message could be the result of many underlying causes. It is possible the physical drive connection has failed, or a drive has been removed manually.This could also result…
ExacqVision CRC Errors (4/19/2022) - Title ExacqVision CRC Errors Description Meaning of CRC Errors noted from ExacqVision Product ExacqVision Server Information When data is transmitted from one place to another, checksum value is created to ensure the data has not been altered during the process of being sent. If a discrepancy exists, a CRC Error results.This could result from bad…
ExacqVision Hard Drive Self-Test Options (4/19/2022) - Title ExacqVision Hard Drive Self-Test Options Description Differences between short and log self-tests performed on hard drives for BBE systems. Product ExacqVision Server Information Short Test Test electrical properties of drive(s)Test mechanical properties of drive(s)Complete a read and verify test on some sectors of drive(s) Long Test Test electrical properties of drive(s)Test mechanical properties of…
MAC addresses on GPoE all show zero’s (4/19/2022) - If you run in to an issue on a G-series where the Data and Management Ports show a MAC address of 02-00-00-00-00-00 you will need to reimage the NVR with the latest Linux Image RETAIL1804-21.03.4.zip Added: May 11, 2021 or newer.
Issues with Relays on Axis A8004-VE (4/19/2022) - After updating to 20.12 or 21.03 the relays don't work for Axis A8004-VE Will be backpatched in 21.09, currently there is a DEV Build 21.06.107 https://trac.exacq.com/DVR/ticket/22891
Exporting Video to a Network Share (4/19/2022) - In order to export to a network drive, you first have to Map it. To Map a Network drive go to File Explorer in Windows. 1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive. 3. In the Drive list, select a drive letter.…
Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR (4/19/2022) - Volume and hardware tabs are missing from the storage page after running the command from the hardening guide and choosing "Yes" to de-elevate. sudo dpkg --reconfigure -p low edvrserver To resolve this issue: Start with a working exacqVision Server that has not been de-elevated. Note: if you have previously run the Hardening/de-elevating command and the…
LSI Recommendations on Drive Capacity (4/19/2022) - To make the most efficient use of drive capacity, it is advisable to use drives of the same capacity. This is because the capacity of each drive is limited to the capacity of the smallest drive in the unit. Fault Tolerance: RAID TypeDescriptionRAID 5This type of unit provides performance, fault tolerance, and high storage efficiency.…
Solr Apache API on port 8983 (4/19/2022) - There is currently a fix for customers who are able to access the Solr Apache API admin page from a workstation. Download EM version 21.12.2 and install it. If you are still able to access the Solr Apache API admin page on a workstation that is not the local NVR hitting port 8983, it is…
Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager (4/19/2022) - Title Failover Compatibility Issue - Plugin Mismatch exacqVision Enterprise Manager Description In the event plugins installed on any protected server do not match those of the spare a "Plugin Mismatch" message will be displayed under Failover Compatibility Issues for the Failover group Product exacqVision Enterprise Manager Solution An EVAPI utility compares the protected and spare servers…
exacqVision – Resetting the Operating System Password (4/19/2022) - Title exacqVision - Resetting the Operating System Password Description How to reset the OS password on an ExacqVision Server Product exacqVision Server Solution Either a full re-image or an on-board system recovery will need to be performed to reset the operating system password. Knowledge Base Article #935 "System Recovery using on-board recovery partition"
Enabling/Disabling Automatic Logins in Windows (4/19/2022) - Title Enabling/Disabling automatic Logins in Windows Description How to enable/disable bypassing the traditional Windows login screen and automatically logging in as a specific user. Product Microsoft Windows Enabling Auto-Login Login as and administrator in Windows Press the Win + R keys to open the Run dialog box, type "netplwiz" or "control userpasswords2" into Run, and select…
exacqVision sysprep Error “Failed to Write Model number” (4/19/2022) - Title exacqVision sysprep Error "Failed to Write Model number” Description During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred "failed to write the model number" (see Figure 1) Product exacqVision Server Solution It was discovered that the integrator was using the wrong iso file for the…
ExacqVision Cloud Drive Data Sheet (4/15/2022) - exacqVision-Cloud-DriveDownload
Can my NVR be Updated to Windows 10 (4/12/2022) - Title Can my NVR be Updated to Windows 10 Description For customers that would like to migrate from their current operating system to Windows 10, we offer a purchasable upgrade kit. However you should first determine if the system is compatible / eligible for the upgrade. Product exacqVision ServerUbuntu Windows 7 Windows Embedded 7 (WES7) Solution…
LDAP Users Cannot Create User Views (4/8/2022) - Title LDAP Users Cannot Create User Views in Exacqvision Client Description Users logged in using LDAP cannot create user views in the exacqVision Client Product exacqVision Client Steps to Reproduce Login in as a exacqVision (not LDAP) userCreate a user view if there aren't anyThere needs to exist at least one user view…
Audio Out of Sync on Exported AVI Files (4/8/2022) - Title Audio Out of Sync on Exported AVI Files Description When playing back exported AVI files the audio is out of sync. Product exacqVision Client Steps to Reproduce From exacqVision Client export a file containing both Video and Audio saving as AVI Playback the the AVI file Expected Results Audio is synced with…
Configuring Multiple Monitors on Ubuntu Linux (4/8/2022) - Title exacqVision - Configuring Multiple Monitors on Ubuntu Linux Description If multiple monitors are attached you have the option to either mirror, show the same image on all monitors or extend the desktop. Configuration is done within the OS settings. Product Ubuntu LinuxexacqVision Solution Login to the OS as an adminLocate and select…
Windows Remote Desktop Connection/RDP Not Working (4/4/2022) - Title Windows Remote Desktop Connection/RDP Not Working Description This has been observed after the Operating system has been updated to Windows 10 on exacqVision Servers using the Win10 upgrade kit. Product Windows 10 Remote Desktop Connection RDP Solution Make sure you have run the Deploy clean-up script as per the exacqVision field recovery instructions. Check the desktop and…
How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched (4/4/2022) - Title How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched Description The "Always prompt for credentials" option requires you to enter a username and password every time you start the exacqVision client.Product exacqVision Client Solution Select the Always prompt for credentials for the server(s) on the Add Systems Page.See the Manually adding a…
exacqVision Client Install Screenshots – Windows (4/1/2022) - Title exacqVision Client Install Screenshots - Windows Description Screenshots displayed during the installation of exacqVision Client on Windows Product exacqVision Client Solution On first launch the client will prompt you about GPU decoding.
exacqVision Command Line Interface (eV-CLI) does not support reusing the video window. (3/31/2022) - The exacqVision Command Line Interface (eV-CLI), DOES NOT have the ability to reuse the same Client instance to display a different video NOR does it have a way of closing the existing instance prior to launching a new one.
Drive Show Offline when updating to Server 21.09 (3/31/2022) - The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/
Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 (3/30/2022) - Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0 Description After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1 Product exacqVision Server Steps to Reproduce Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab…
Creating a Tour From Views in exacqVision (3/30/2022) - TitleCreating a Tour From Views in exacqVision Description Creating and viewing a tour based on saved views. Product exacqVision ClientSolution Create views you wish to be part of the tourSee Creating a view in the exacqVision Client User ManualCreate the tour See Creating a new tour in the exacqVision Client User Manual Access the tour See Accessing a View in…
Creating a New Salesforce Article (3/30/2022) - Step for creating a new Salesforce Article. Resources: Salesforce Article 000034381 “exacqVision Salesforce Article Template”
How to Identify the MegaRAID Controller Model on an exacqVision Server (3/28/2022) - Title How to Identify the MegaRAID Controller Model on an exacqVision Server Description For various reason you may need to determine the model number of the RAID Controller Card. Product exacqVision Server MegaRAID Solution From the exacqVision Client Navigate to Configuration > YOURSERVER > Storage > Hardware Tab The model should be…
Illustra Pro4 Object Classification Parked Car Setup (3/21/2022) - Problem When setting up object classification with parked cars in the view they will trigger events. Solution If they are not wanted in the event, then they should not be included in the ROI. use multiple ROI in configuration. If you remove them from the ROI and they still trigger you may need to factory…
Bulk Illustra Camera FW Upgrades (3/17/2022) - Problem There is no way to upgrade Illustra cameras in bulk from the exacq server Solution The Illustra connect tool can be used to bulk upgrade Illustra cameras the following video will show how to setup cameras out of the box which includes ip configuration, FW upgrade and password update. https://youtu.be/Kj_ZNhtnvmE
Customizing Border Colors (3/16/2022) - Title exacqVision Client Border Color Customization Description The exacqVision Client default border colors on video panels for: Motion, Alarm, Free, Run, PTZ Focus, Event Monitor events and bookmarked can be customized. Product exacqVision Client Solution Within the exacqVision Client go to Config (Setup) Page In the configuration tree choose ClientIn the Colors pane…
exacqVision SDK / API and OEM Solution Partner Requests (3/11/2022) - Title exacqVision SDK / API and OEM Partner Solutions Summary exacqVision SDK & OEM Solutions, we are part of the Connected Partner Program, so all request must first register via the Connected Partner Portal to be considered. Description Exacq Technologies provides integration tools that enable dealers and development partners to rapidly integrate external devices and…
Fork error issue (3/9/2022) - Linux Fork issue: Any customer having this issue should increase their swap from 512 to at least 1GB or 2GB. (2 recommended) To work around this issue we can manually add additional swap space with the following commands: sudo dd if=/dev/zero of=/swapfile2 bs=1M count=1024 sudo chmod 600 /swapfile2sudo mkswap /swapfile2echo $'/swapfile2\tswap\tswap\tdefaults\t0\t0' | sudo tee --append…
Facial Matching – Cant add cameras to Tyco AI from Exacq (3/7/2022) - When adding cameras to Tyco AI from Exacq they look to add but disappear. This is because the cameras are already added to the Tyco AI. Access the Tyco AI and delete the cameras here before trying to re-add.
exacqVision – MegaRAID Silence Alarms (3/7/2022) - Title exacqVision - MegaRAID Silence Alarms Description This article describes multiple ways to silence MegaRAID alarms using either LSI Storage Authority (LSA) or MegaRAID Storage Manager (MSM). Also included is the storcli command, which can be run from a command or terminal line, regardless of which management software LSA or MSM is installed. Product exacqVision…
ESM attempts to install postgresql even if it’s already installed (3/2/2022) - The installer for the following specific version has an option to install postgresql even if it detects a postgresql installation on the machine, however it does not work. It throws an error as it is not able to set the install path correctly. Tested Version 3.6.0 Platform Windows Steps to reproduce Install postgresql by handRun…
Content Age (3/2/2022) - Title Content Age Description The Content Age section is comprised of a Desired setting for setting an event trigger target and Oldest Content which shows storage information. Product exacqVision Client Solution Content Age NOTE: This section is used to provide information and to set a target for triggering events. It does not restrict or remove…
Samsung Trigger Inputs Not working (2/7/2022) - Description When the input is triggered on the camera, the input trigger in exacqVision client does not change state. Note: this effects Samsung SUNAPI2 cameras Steps to Reproduce Connect a switch to the cameras input trigger. In the cameraConfigure Alarm output 1 (N.O.)/Pulse/5sIn the Clientadd the camera using the Samsung pluginConfigure Trigger Input (Open)Verify trigger status Normal and…
Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting (1/28/2022) - Customers using Cisco Meraki switches have reported that while the client on the NVR is stable, client connections from remote machines are constantly disconnecting/reconnecting. We have found that for some reason the Cisco Meraki is identifying traffic between the NVR and the remote exacqVision Client software over port 22609 as Peer-to-Peer (P2P) traffic. If a…
Limitations of M-Series Servers (1/20/2022) - Overview: Known limitations of exacqVision M-Series servers. Issue: Cloud Drive is not supported.Starting in version 21.12, EdgeStor for Illustra Cameras connected to an M-Series server will no longer be supported. If the customer still wants to upgrade, please refer to:KB #1580 "How to update the M-Series recorder"KB #6655 "M-Series – Updating Exacq Software" Solution: There are NO available workarounds for these…
Axis D2110-VE Radar Motion does not work (1/18/2022) - Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release. Once this is version is out we…
Updating Apache and Apache Solr on exacqVision Enterprise Manager – Windows (1/13/2022) - To mitigate currently known vulnerabilities, the following updates are recommended. Apache to 2.4.51, Apache Solr to 7.5.0 and exacqVision Enterprise Manager (EM) to 21.12.1 or higher. Note: Updates for both Apache and Apache Solr are available as part of the EM install package for version 21.09 and higher. However, updating to EM versions 21.12 or…
Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0 (12/28/2021) - Updating from 19.12 through 21.06 could cause the event linking Inputs to be renamed. There is a developement build to correct this and will be release in the September release. This is contained to Axis A8027 cameras with relay inputs. The relays will work but the names of the inputs in event linking will be…
CSV Imports Exceeding IP Licenses (12/28/2021) - For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:Enhancement - Added support…
Setting up Email Notifications to send a Start and a Stop email when the event starts and ends. (12/28/2021) - When setting up email notifications to work with a IP Camera Connection event there is setting in the Notifications to send on the event start and end. Once the Email Profile has been tested and confirmed to be working we need to set up 2 rules for this to work properly Event Linking To set…
Vulnerability Update for EM for Apache (12/28/2021) - IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a…
Configuration for USBDIO Module with a PIEZO Speaker and Power Supply (12/28/2021) - This is a guide for configuring the client if you are powering a PIEZO Speaker from a Power Supply. Example: In this example we are using the Relay for triggering an event base off of IP Camera Connection in event linking.Notice the above picture that we are using Normally Open (NO) and the COM on…
Q-Series Hybrid Server Service crashes after modifying the name of System Audio I/O (12/28/2021) - Issue: It has been observed that on some Q-Series Hybrid servers the exacqVision Server service will crash immediately after applying name changes to the System Audio Input/Outputs. Workaround: Purge and re-install the exacqVision Server software. Manually edit the names in /usr/local/exacq/server/soundpi.xml Restart edvrserver Links: See trac ticket #23291 for additional information.
Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server (12/13/2021) - Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu…
exacqISP – Setting the Time Zone (12/13/2021) - From the administrative instances manager (https://admin.exacq.net/instances.php) locate the desired instance In the Actions drop down menu select,Update ESM and choose the desired time zone in the Select a time zone drop down menu and click Okay
Low Light Motion Setup (12/6/2021) - Problem In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop. Solution To reduce the false triggers the following can be done. Reduce the sensitivity of the motion area.Draw…
Issue in client with higher resolution cameras (11/15/2021) - When using a 4K camera with a resolution of 8192X1728 or 4096X864 the video is pixelated. Changing the resolution of the camera to 2048X432 or lower shows the image unpixellated. This will be fixed in the December quarterly Client release 21.12.X **Observed on Axis Q3819-PVE**
Override to Prevent UTC Time Zone Configuration of Vivotek Cameras by the Server (11/15/2021) - Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera's time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, "Z time", or "Zulu…
exacqVision Enterprise Manager – Rules configured to send emails immediately are sending in batch instead (11/12/2021) - Issue: Email rules configured to send email notifications immediately are being sent in batch instead. This was introduced in exacqVision Enterprise Manager version 21.09.0 and will be fixed in the next release 21.12.x see trac ticket #23249 for additional details.
Audio Troubleshooting (11/8/2021) - Some cameras have audio inputs, which is not the same as having a built in microphone. Sometimes you may also have to do a combination of tasks to get the audio to work correctly in Exacq. External Microphones Is audio scheduled to recordIs audio supported on the device?Is audio enabled in the cameras Web GUI?Are…
Enable User Pick List via Fast User Switching (11/2/2021) - Overview This Knowledgebase article will describe how to enable the user pick-list at the login screen after a boot/reboot of Windows based exacqVision systems. The Problem By default Windows based exacqVision systems will boot up to the login screen of the last known logged-in user with no way to change to a different user at…
Adding the Arecont AV20476RS quad-imager camera with the ONVIF plugin may not have all (4) imager streams connect to the server (10/15/2021) -
exacq Server may stop communicating with all ONVIF cameras when a user disables a stream on a multi-stream ONVIF camera (10/14/2021) - Issue: Under certain conditions, disabling one stream on a multi-stream camera may cause the ONVIF plugin (onvifnvcPI) to experience an internal error that causes it to stop communicating with the rest of the ONVIF cameras. Symptoms: The error condition requires a service restart to interact with the ONVIF plugin again and is listed in the…
An Unauthenticated Remote User Could Exploit a Potential Integer Overflow Condition in the Server and Cause DoS (10/8/2021) - Overview: Johnson Controls has confirmed a vulnerability impacting Exacq Technologies exacqVision. The exacqVision Server is also included in the exacqVision Server Bundle along with the exacqVision Client and exacqVision Web Service. Under certain circumstances an integer overflow condition could exist in the exacqVision Server. Impact: An unauthenticated remote user could exploit a potential integer overflow…
Server Hardware Monitoring Indicates False-Positive Sensor Alarms with Certain Motherboards (10/1/2021) - Issue: For systems with Q87, H110-E1, or C236 motherboards, the exacqVision Server software may transmit false-positive sensor alarms due to reading abnormally high values. Symptoms: Often, all voltage, fan, and temperature sensors will be alarmed together in the exacq Client Configure System > Hardware Monitoring tab. Root Cause: The root cause is that the System…
Windows OS Servers Fail to Correctly Identify Non-DST Time Zones & Prevent Local Client Video Searches from Working (9/30/2021) - Issue: Servers with Windows operating system (OS) fail to correctly identify non-Daylight-Savings-Time (DST) time zones and prevent the local client searches from working for time periods recorded during DST. Symptoms: Sporadic playback on the server using the (internal) local client and no issues with searching from the (external) client workstations. In other words: search works…
The Smartctl Copyright Notice May Be Unintentionally Inserted into the Server Logs (9/24/2021) - The Smartctl copyright notice may be unintentionally inserted into the server logs.
eDVR Video Playing Frames Out of Order Causing Stuttering (9/24/2021) - Issue: With live stream or playback video generated by the eDVR board set to MPEG4, the Client plays frames out of order resulting in stuttering video. Description: The video stutters -- playing new frames, then older frames, creating a very jerky display effect. The video clip was MPEG4 with B frames. This seems to be…
The IP Camera Detect Plugin Doesn’t Load on Server v20.06.4 if Installed on Ubuntu 18.04 Systems (9/24/2021) - The IP camera detect plugin does not load on server software version 20.06.4 if installed on servers with the Ubuntu 18.04 operating system.
Edgestor Search Does Not Work When Server and Camera are in Different Time Zones (9/24/2021) - Issue: Edgestor search does not work when the server and camera are in different time zones. Description: When the server and camera are in different time zones, Edgestor places the converted archived video in folders with the incorrect month-day-hour labels. This behavior causes the exacqVision Client search to fail to find the video clips although…
Servers imaged with OPS-21.06.1 Key or reimaged with RETAIL10-21.06.1 Key Break the boot manager after an “apt upgrade” (9/23/2021) - Issue: Linux servers originally imaged with the manufacturing OPS-21.06.1 Key (which introduced 20.04 OS) or reimaged with the RETAIL10-21.06.1 Key break the "rEFInd" boot manager after running 'apt upgrade'. Root Cause: The fundamental issue is that the apt upgrade is updating the grub bootloader and overwriting the "rEFInd" boot manager with a new default (“fallback”)…
How to Remove Unused Samba Services to Avoid Potentially Being Detected by a Vulnerability Scan (9/23/2021) - Procedure to remove unused Samba services to avoid potentially being detected by a vulnerability scan. Unless your server is an S-Series, these services are most likely not being used and may be disabled.
C-Cure Integration License (9/20/2021) - In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required. The license can be requested from the CCURE's licensing system via part number CC9WS-EXACQMON. After proper application, this license will show up in the CCURE "Licensing" application as "Exacq Analytics for CCURE 9000". Here is an example:
Total Memory on Linux Systems Shows Available OS Memory Instead of Physical Memory (9/16/2021) - On Linux x86/x64 systems only, System Information "Total Memory" incorrectly displays the available operating system memory instead of the actual physical memory installed.
LC PoE Units Upgraded to Ubuntu 18.04 Will Report Link Status Incorrectly on Some of the PoE Ports. (9/9/2021) - LC PoE units upgraded to Ubuntu 18.04 will report link status incorrectly on some of the PoE ports.
For Debugging Purposes, The Logging of Additional Information Related to the Storage Self-Tests May Be Enabled. (9/3/2021) - Starting with server version 19.08, it is now possible to collect additional information about storage self tests. evselftestYYYY-MM-DD.txt files in the server/logs path will trace all of the commands that evselftest issues along with their corresponding output. This feature is turned on when the EvselftestLogEnabled attribute under "Storage" is set to "1" in sysmgmtpi.xml.
Retail Key Image Release Highlights – 202108 (9/2/2021) - August 27,2021 New and updated zip files are now available on the public website https://www.exacq.com/support/downloads/Username: guest Password: exacqvisionip Highlights: Introduced Ubuntu 20.04 (18.04 is now deprecatedUpdated field recovery instructions are packaged within the zip filesThe following motherboards do NOT support Ubuntu 20.04 and servers with these motherboards that need to be re-imaged must use Ubuntu 18.04/RETAIL1804-21.03.5.zipQ87MAH81-X1D180SD190SD290S…
During Installation of Windows exacqVision Server, the Password Dialog Does Not Refresh the Field in a Timely Manner. (9/1/2021) - When installing Windows-based exacqVision Server, the password entry screen is not refreshing in a timely manner delaying the password complexity rules feedback as the password is entered.
Presently, Direct Access of Cloud-Drive with exacqVision Client Does Not Support Camera Names or OSD Time & Date. (8/31/2021) - exacqVision Client direct access of Cloud Drive storage does not list cameras by server configured camera names or display video time & date stamp.
Multiple exacqVision Client operators may experience contention and /or “runaways” while simultaneously controlling AD Matrix analog PTZ cameras. (8/26/2021) - Multiple exacqVision Client operators may experience contention and /or "runaways" while simultaneously controlling American Dynamics MP3200 or MP48 Matrix Switcher analog PTZ cameras.
Axis Edge losing config XML on power loss (7/26/2021) - In the ExacqVision Edge Server Trunk build version 21.06.114, We have improved our config persistence algorithm to guard against sudden power losses. you can download and use this version or wait until the next official release which is 21.09
Copy Video Files While Retaining Modification Date (7/22/2021) - If the need arises in which you must copy recorded video data from one drive to another it is important to preserve both the file structure and the modification dates of the files. See below for instructions on copying directories to preserve this data: Windows: Using CMD, enter the following: Linux: Using Terminal, enter…
SCN-00000021 – Discontinuation of development of exacq Edge for Axis-CRIS (ARTPEC-3) Cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras (7/22/2021) - Version 21.06 is the last official release in which engineering will provide exacq Edge for the Axis-CRIS (ARTPEC-3) cameras and Illustra 6XX compact mini-domes, mini-bullet, and 2MP LT Pro Bullet Series Cameras. Versions 21.09+ WILL NO LONGER include support.
Web Service has to be restarted every few days (7/19/2021) - If you have a customer that calls up stating they are having an issue with Web Service having to be restarted every few days. For more information refer to Trac# 22810 Fixed in WebService 21.06.102
Dragonfruit AI Integration Guide (7/13/2021) - Dragonfruit AIDownload
Calipsa Integration Guide (7/13/2021) - CalipsaDownload
exacqVision Cloud Drive customers cannot presently use the main Cloudvue website to reset their user password (7/9/2021) - exacqVision Cloud Drive customers cannot presently use the main Cloudvue website https://www.cloudvue.com to reset their forgotten user password.
An authenticated exacqVision Web Service user could access a web page that does not properly preserve the web page structure. (6/25/2021) - An authenticated exacqVision Web Service user could access a web page that does not properly preserve the web page structure.
An authenticated exacqVision Enterprise Manager user could access a web page that does not properly preserve the web page structure. (6/24/2021) - An authenticated exacqVision Enterprise Manager user could access a web page that does not properly preserve the web page structure.
exacqVision Enterprise Manager Error When Saving Custom User Role (6/11/2021) - When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again." To resolve copy the script "fix_userroles.py" to the EnterpriseSystemManager install folder. WindowsC:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager Linux/usr/local/exacq/esm/ Navigate to EnterpriseManager directory and Launch the Interactive shell Windows cd "C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager" enterprisesystemmanager.exe shell Python 3.7.3 (default,…
Archiving continually says “Disconnected” on Linux systems 12.04 and Older (6/10/2021) - When connecting an NVR running Ubuntu 12.04 or older to a newer S-series you may have issues with it connecting and displaying the "Disconnected" message on the archiving page; even thou everything is correct and systems running Ubuntu 14.04 or newer DO NOT have this issue. When you search the logs, you will see a…
Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start (6/3/2021) - Issue: Upgrading the exacqVision Web Service from version 9.2 to version 21.06+ (even using the server bundled package) on Microsoft Windows operating systems will show the web service as upgraded but leave it unable to start. Root Cause: Undetermined. Workaround: After performing the upgrade, uninstall and reinstall the exacqVision Web Service again. Fixed Version: Not…
Onguard Integration Guide (Lenel) (5/25/2021) - Lenel-Onguard-Integration-Guide-updated-5-2021 Download
Axis Perimeter Defender Integration Guide (5/25/2021) - AXIS-perimeter-defender-integration-guide-updated-3-21 Download
PostgreSQL 9.6 End of Life (5/24/2021) - PostgreSQL 9.6 is currently bundle with exacqVision Enterprise Manager. This version will reach end of life in November 2021. The PostgreSQL Global Development Group will release the final update for 9.6 on November 11, 2021. See their versioning page for details at https://www.postgresql.org/support/versioning/ AWS has announced PostgreSQL 9.6 on will reach end of life on…
New override for Dahua based OEM IP Cameras for UTC Timezone. (5/20/2021) - Issue: Adding a camera, disabling or re-enabling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera's timezone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, "Z time", or "Zulu Time"). This is preferred for…
RtspserverPI may fail to re-stream JPEG video (5/17/2021) - Issue When re-streamed to third-party RTSP client applications, JPEG video may fail to be decoded, due to our incorrect JPEG header processing. Version affected 19.12 Workaround Re-stream as any other codec. Fixed Version 20.12 or later
The camera is showing connected but not streaming videos (5/17/2021) - If the camera is connected to ExacqVision Server and showing connected on the add IP camera page but not streaming videos and showing acquiring video. That means the RTSP streaming port may need to be opened on the Firewall, normally 554
Certain Illustra models may cause recording to stop (5/17/2021) - Description Certain models of Illustra cameras, on connection, may cause server to stop streaming from all other Illustra cameras. Steps to reproduce Add a ISL02P6OCWTT, firmware 0.0.0.15 (Local for Local camera that doesn't comply with NDAA) Expected result all supported illustra3 cameras continue to record Actual result all illustra3 cameras stop recording (plugin's read thread…
RtspServerPI may not be installed on Linux (5/17/2021) - Description RTSP server is no longer seen in the tree under Add IP camera after upgrade to 20.12. If the server version is rolled back to 20.09 it can be seen again. This does not seem to affect windows installs Tested Version 20.12.x Platform Linux Steps to reproduce install/update server Expected result rtspserverpi is installed…
Illustra Corridor Mode Motion masks do not match between the client and the camera web application (5/13/2021) - Tyco Illustra Pro Gen3 cameras placed in Corridor Mode will not have motion masks/detection zones that match between the exacqVision Client's camera settings page and the camera's web browser graphical interface. Nothing can be done to perfectly synchronize the motion masks/detection zones between the two interfaces.
Illustra Thermal camera setup (5/13/2021) - Temperature Scale:Exacq defaults to Fahrenheit. Go into the Client Settings page and check the box for displaying the temps in Celsius Client Temperature Display: Client / Server 21.06 or later is needed In live mode right-click on the thermal camera and select ‘View Analytics’The temperature will only be displayed when someone is above the high…
Illustra cameras are rejecting analytic overlay OSD configuration (5/12/2021) - Description:User cannot change OSD colors for rules defined in Analytics tab in Camera configuration Tested Version:20.09.08 Fixed:21.03.107.0
Removing Unused LSI MegaRAID Storage Management Software on Ubuntu Linux to Eliminate Open Port 3071 Vulnerability (5/8/2021) - Vulnerability scans may detect and indicate that port 3071 is Open/Listening because of the installed LSI MegaRAID Storage Management software (LSI MSM) on an Ubuntu Linux server that does not have hardware support for RAID configuration. IF IT IS NOT BEING USED, the software may be removed to eliminate this vulnerability.
Validating Certificate Permissions for SSL and HTTPS on Linux for WebService (5/7/2021) - In this example using Letsencrypt SSL certificates. The webservice is behind HAProxy and was not been able to successfully configure HAProxy to update Letsencrypt certificates over HTTP. Therefore, I manually updated the certificate. /etc/webservice/tls/server.crt _> /etc/letsencrypt/live/site.com/cert.pem/etc/webservice/tls/server.key -> /etc/letsencrypt/live/site.com/privkey.pem.After updating the certificates, I linked the original to the new certificates in the Letencrypt folder:When I try…
Detecting where the Core is Crashing (5/7/2021) - If the core is stopping and you are not sure why, you can run it from a command prompt with a flag that will display the individual components it is activating. Open the command prompt and browse to the ExacqVision/Server directory. Then type core -d. This command displays the process exactly, and usually the last line…
Troubleshooting a DOA (5/7/2021) - We will never accept "It doesn't work" as a valid reason to replace a machine. The purpose of this guide is to help determine why a unit "does not work." Some technical knowledge is assumed with this guide. Possible causes: Power SupplyInternal Components and CablingPOST Section 1 Power Supply If the unit does not power…
(unsupported) Field upgrade of only I/O board (5/7/2021) - We may have systems where people attempt to field upgrade their servers with an I/O board. Note that this is supposed to be for in house upgrade only. However some do fall through the cracks. This is actually an eDVR board without the graphics chips. Here is the sequence to get it to work: Let…
Verifying NTP on Linux system (8.04) (5/7/2021) - I verified the following in my Ubuntu 8.04 VM. So, hopefully should also be accurate for a natively-installed system. 1 - Verify that ntpd is running: ps -Af | grep ntp sudo netstat -nap | grep ntp Verify that ntpd is running and listening on port 123. 2 - Verify the following…
Does Exacq use the Bosch BiPhase PTZ Protocol (5/7/2021) - No, Exacq uses the Bosch OSRD Protocol. To send BiPhase you will need a converter like the LTC8786, which connects to the DB9 RS232 port on the back of the unit.
Identifying the Motherboard Installed in an exacqVision System (5/7/2021) - To view the article "Identifying the Motherboard Installed in an exacqVision System," please open the attached PDF. Identifying-the-Motherboard-Installed-in-an-exacqVision-SystemDownload
Arecont 3115: No Video Found on Search (5/7/2021) - Description: Arecont 3-Megapixel cameras (such as 3115DN) can display live video with a blue or green border as if they are recording, along with the correct time and date, without returning search results for the video. If this occurs, an error message similar to the following is displayed in the log: 10/17/2012 11:25:39 AM PSFPI Errorps…
New Stretch “Octopus” Connector Label (5/7/2021) - Some users were installing the Stretch "Octopus" cables with the wrong end up, which interfered with the capture and display of video. This cable is shipped with 4U systems with more than 32 inputs, and systems that require more than four audio inputs. Beginning on October 16, 2012, the cables have been shipped with a…
Authentication and Encryption (Server/Client) (5/7/2021) - For client-server communication, we use 128 bit AES encryption in combination with Diffie-Hellman key exchange. By default, the key is updated every 5 minutes. This is true for all data except video stream, audio stream and blob (map images, etc…) data. For server-camera/device communication, the encryption is camera dependent and does not use SSL. We…
CLIENT: Export dialog doesn’t appear when logged in to Windows as restricted user (5/7/2021) - Description: When logged in to Windows as a restricted user, the Export dialog does not appear when you try to export video. Version Introduced: 5.2 Version Fixed: 5.2.3.36400 Workaround: Install a previous version of exacqVision Client.
How to I start Stretch Control Center in Linux? (5/7/2021) - 1. Stop Server Service sudo /etc/init.d/edvrserver stop 2. sudo /etc/init.d/s6stretch start - This starts modules 3. sudo /usr/local/sdvr/bin/StretchControlCenter - This starts Control Center
Stop Client from auto-starting in Linux (5/7/2021) - On systems with limited resources, or that just do not want the cient to start automatically, here are the steps. Stop client from auto-starting in both admin and user account: sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.desktop.bak && sudo mv /home/admin/.config/autostart/evc.desktop /home/admin/.config/autostart/evc.desktop.bak Stop client from auto-starting in both admin and user account seperately: Admin: sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.desktop.bak…
Increasing Virtual Memory on 48- and 64-channel Hybrid exacqVision Systems (5/7/2021) - exacqVision 48- or 64-channel hybrid systems (any system with multiple Stretch capture cards) must have additional virtual memory space for the exacqVision Server software to use. To increase the virtual memory, complete the following steps: Open a command prompt with administrator privileges.Type the following command and press Enter:bcdedit.exe /set increaseuserva 2560Restart the system. If Windows…
48/64 channel Z series Imaged SSD Replacement (5/7/2021) - See attached PDF File. Installing-your-Exacq-x64-Solid-State-DriveDownload
Measuring Bandwidth Usage in Ubuntu 10.04 (5/7/2021) - To measure bandwidth usage in Ubuntu 10.04, install nload. It is preinstalled on Ubuntu, but it is not in the exacqVision image. Customers with custom installations of Ubuntu 10.04 or 12.04 likely already have nload. Run the following command to install: $ sudo apt-get install nload To use nload, just run nload in a terminal. Alternatively, you can specify…
Bad Memory Causes exacqVision Client Crash and System Reboot (5/7/2021) - On certain exacqVision A Series and Z Series systems, faulty memory causes the system to restart and causes the Windows exacqVision Client to crash (if VGA Acceleration Mode enabled). The following procedure can determine whether the affected memory is installed on a system: WINDOWS Log in to Windows as an administrator.Select the Start menu…
“No Such Process” Error when Starting or Stopping exacqVision Web Service (5/7/2021) - When starting or stopping the exacqVision Web Service, an error message could appear stating that there is "no such process." This can occur if a stale exacqVision Web Service process is running in the background. If this occurs, complete the following steps: Stop exacqVision Web Service by typing the following in Terminal:sudo /usr/local/exacq/webservice/service.sh stopLocate the…
Impact of Microsoft Windows XP End of Support (5/7/2021) - Microsoft announced the end of support for Windows XP on April 8, 2014. The operating system will no longer receive security updates or technical support after that date.Customers with exacqVision servers running Windows XP will likely have questions about this end of support, and the following information will help answer their questions: Q: Will Exacq upgrade the…
Incorrect Network Configuration when Importing exacqVision S-Series Settings (5/7/2021) - Importing settings from exacqVision Client to an exacqVision S-Series system can cause an incorrect network configuration. This can occur in the following situations: Exporting settings from exacqVision Client with network adapter bonding configuration (which is the default on S-Series systems).Importing settings on a system with no bonding, or a system with a bond name that…
Differences Between Device and Audio Connection Alarms and IP Camera Connection Alarms (5/7/2021) - IP CONNECTION ALARMS Available in client under Event Linking and/or Event Monitoring under source type IP Camera Connection and video source's name as configured under Camera Settings. It is always helpful to give your cameras unique, easily-recognizable names.Each stream is an independent alarm source, whether an encoder with multiple channels, or an IP camera with multiple active…
Support for Q87 Audio on Windows Server 2012 (5/7/2021) - The audio chip on the ASUS CSB motherboard does not have audio drivers. However, you can use the Realtek HD 2.73 audio drivers for Windows 8. For information about how to install these drivers on Windows Server 2012, see the following link: http://blogs.msdn.com/b/matthew_van_eerde/archive/2011/09/14/how-to-install-unsigned-drivers.aspx
How to Determine Whether a File is Bookmarked (5/7/2021) - NOTE: For better understanding of this article, you should be familiar with the basic filename format for exacqVision data (see https://exacq.com/kb/?crc=30471).A file is known to contain bookmarked content if: The filename plugin ID (XXXX in the file name) matches the device manufacturer's ID (list of available IDs: https://exacq.com/kb/?crc=30471).The device number (YY in the file name) matches the camera's…
Troubleshooting a Corrupt iSCSI Configuration (5/7/2021) - An iSCSI configuration could be corrupt if the following are true: Linux-based exacqVision ServeriSCSI used as extended storageExtended Storage portal status displayed in exacqVision Client as anything other than OKServer logs contain the following messages:8/21/2014 1:48:12 PM ArchivePI Warning Errors from /usr/local/exacq/server/scripts/iscsiprep.py addportal -portaladdr 10.16.1.106 -portalport 32608/21/2014 1:48:12 PM ArchivePI Warning Error: while running command…
ExacqVision stance on Operating System updates (5/7/2021) - The official stance of ExacqVision regarding security updates and auto-updates is they are off by default, because there is the potential risk of the NVR being rebooted during the update process which can stop video recording, so please plan accordingly!!! ExacqVision cannot control the integrity of security patches or operating systems updates; therefore these off…
Upgrading the CIFS Module on Ubuntu 10.04 System Running Kernel 3.0 (5/7/2021) - The CIFS module enables asynchronous I/O, and it increases archiving speed when combined with a version of archivepi that uses sendfile. (This is not necessary on Ubuntu 12.04 and later, which already supports asynchronous I/O.) To upgrade the CIFS module, complete the following steps: Disable all archive targets and unmount any cifs/smb share.Remove the CIFS…
Factory default E-Series encoders not discoverable on Una LC-Series server (5/6/2021) - Affected platforms Una LC-Series with exacqVision 7.2 Symptom Factory default E-Series encoders are discoverable through UPnP on the same subnet, but do not respond to WS-Discovery requests across subnets unless a DHCP server is present. On an Una POE port a DHCP server does not exist, so discovery only works on the same subnet,…
Integrating exacqVision with a Kantech EntraPass installation that uses EntraPass Web may prevent use of EntraPass Web, or vice versa. (5/6/2021) - Affected platforms exacqVision 7.4 with EntraPass 6.05.02 or newer Symptom By default EntraPass only allows a single connection to EntraPass Web. When exacqVision is integrated with EntraPass Web, it consumed a connection EntraPass Web. If EntraPass Web then attempts to connect, it will fail. Likewise, if EntraPass Web is connected first, exacqVision will fail…
Must use unique UDP port for each DSC Neo panel a server connects to (5/6/2021) - Affected platforms exacqVision 7.4 Description When integrating to a Neo panel using UDP configuration, in the exacqVision Client a UDP port number must be specified. Using the panel's default will work for the first panel configured for that server. For all subsequent panels, first change the application UDP port number in the panel to…
Getting All Analog Inputs to Show on Video Out (5/6/2021) - Affected Systems - Hybrid LC units running Ubuntu version 10.04 or 12.04. Symptom - Unable to display all 16 analog channels on a spot monitor via the Video Out in a 4x4 format.Resolution - We must change the default value in dahua.ini to force the desired video standard. Log into the system as the Admin - Log out of the user…
S-Series will not allow configuring volumes via the exacqVision client (5/6/2021) - If you are configuring your S-Series volumes from the exacqVision client, but they will not initialize, do the following: Check to see if the StorCLI binary is in your path. This is the program that allows exacqVision server to communicate with, and configure drives from the exacqVision client. $ ls /usr/local/bin/storcli If no results are…
Login refused when adding a Kantech server in exacqVision (5/6/2021) - Purpose: To allow an exacqVision server to authenticate to a Kantech server successfully, we must first give that user permission to do so. This guide assumes that SmartLink has been installed and is being utilized.Procedure: Go to Kantech server and open the Entrapass softwareOpen the Operator tabSelect desired userSelect Web parameters tabCheck Allow login and Concurrent…
Troubleshooting excessive config updates (5/6/2021) - When a Server's configuration is updated excessively, the Client "flickers" repeatedly. It will be helpful to know which plugin's config is being updated so you know where to focus your troubleshooting.Run the following commands, depending on your OS environment to see which plugin's xml was updated most recently. Windows: 32-bit: dir "C:\Program Files (x86)\exacqVision\Server\" /o:-d…
EFI /boot is full error (5/6/2021) - Affected Systems: Linux 14.04 Problem: Customer receives dialog box on user and admin OS accounts that EFI (/boot)is full. Workaround: Give user account rights to /run/user/Open TerminalAs admin: sudo chown user -R /run/userDisable housekeeping on admin accountgsettings set org.gnome.settings-daemon.plugins.housekeeping active falseDisable housekeeping on user accountsu usergsettings set org.gnome.settings-daemon.plugins.housekeeping active false
tDVR compression artifacts on low-light frames (5/6/2021) - Affected Versions exacqVision recorders using version 1.2.22 firmware for tDVR capture boards Description The 1.2.22 release included a fix for large frame sizes at night/low light. This fix was found to also cause occasional but severe periods of very low frame sizes which showed as "blocky" video/compression artifacts. Workaround None Resolution Install…
Deleting the boot EFI partition (5/5/2021) - If you need to perform a manual recovery from a zipped, USB image, it is necessary to delete the working EFI partition from the current boot disk. To perform this, follow the steps below. 1. With all external USB drives disconnected from the machine. Reboot, and begin pressing the "S" button after the BIOS screen.…
Server’s Oldest Content and Desired Oldest Content Fields are Overwritten Upon Edit (5/5/2021) - Description Oldest content date and desired oldest content fields are set to NULL when server's details are edited. This change does not affect the server configuration itself, only the detail display in ESM Tested Version ESM Version 3.7 Platform ESM - All Versions Steps to reproduce In the client, set a server's…
Client cannot connect to edvrserver on Windows XP after upgrading edvrserver (5/5/2021) - Description Client cannot connect to edvrserver on Windows XP after upgrading edvrserver. Introduced Version exacqVision Server 7.7.26+ Fixed Version Not yet fixed Workaround Downgrade edvrserver to a previous version (7.6.x) Since the remote update is not possible, the user has to run an installer on the server manually.
ESM: Known database errors. (5/5/2021) - ESM displays an error in its log files indicating one of the following database related errors: ProgrammingError...DatabaseError...OperationalError...InterfaceError... This is expected behavior if the log message shows it was caught by !RunDatabaseQuery and also logs that the query recovered without exception. This is an example of an error communicating with the database but has recovered. [16/Jun/2016…
Cannot upload custom evFileInfo.txt for web service updates using ESM (5/5/2021) - Description ESM has a backdoor for support/developers to be able to remotely update using ESM to a development or trunk build. However, if you attempt to do this for a web service trunk/dev build, it will not work. Workaround To get it to work, you must include the installers in a custom zip with…
SSA time of day in select controls (5/5/2021) - Description When a user tries to import a server license or pick a server license as part of applying a server configuration. The SSA date is shown, but the date also includes the time of day which suggests their SSA will expire at that time. This is not correct, the SSA will expire at the…
ESM API landing page is not password protected (5/5/2021) - Description Using the <host>/api URL, it will take you to the ESM deprecated landing page. If you do not have a session in ESM, you can see these landing page and discover endpoints. You are not able to use the endpoints, but we want to password protect landing pages too.
Postgresql will not install with spaces in username (5/5/2021) - Description The packaged postgresql installer when trying to install ESM, you cannot install it with a username that has spaces. Also, postgresql requires admin to install properly on the machine. You cannot install with a policy group that does not have sys admin on the machine.
ESM Multiselect boxes do not repopulate when clearing the filter (5/5/2021) - Description If you open a select box, type in the filter, it will limit the selection to what the filter matches. When you cancel the filter by hitting the X icon on the filter pane, it will not repopulate the server list. The workaround is to just backspace over the filter selection.
No license server in ESM will show bad SSA date (5/5/2021) - Description ESM will show a date Dec. 31 1969 for a server with no license file. It should show None for the SSA.
Search may not work correctly on large event tables (5/5/2021) - Description Every few seconds ESM will index new content so that the search bar can provide more current information about events, cameras, servers etc related to keywords a user searches. If there are a large number of camera or server events, this is more possible on large deploys with more frequent events happening, the indexing…
ESM API for getting camera may show incorrect last Connection (5/5/2021) - Description In retrieving cameras in the API, a user can determine how long the camera has been connected by looking at lastConnection. However, for some cameras this value may be Null even though the camera connected state is connected. Tested Version 4.0.0 Platform [All] Steps to reproduce Make a request to http://webservice.exacq.org:8080/api/cameras/?slug=rootexacqvision-linux-server2556166 …
High CPU utilization for large ESM deploys on server 2008 in windows (5/5/2021) - Description On a customer site, we have seen high CPU utilization in the 85% or more range with multiple cores (more than 20 cores). ESM will spin up a sub importer per core, so there could be 20+ sub importers in this scenario. Each using CPU, the total can be very high. On newer windows…
Fallback daylight savings event may have incorrect time in ESM (5/5/2021) - Description During the 1 hour time of falling back for daylight savings, if an event is created in this time frame it can cause the importer to not record a correct time zone time.
Update Ubuntu Linux Software Using Command Line (5/4/2021) - Installing updates via Terminal The commands are as follows: apt update: Update is used to resynchronize the package index files from their sources on Ubuntu Linux via the Internet.apt upgrade: Upgrade is used to install the newest versions of all packages currently installed on the Ubuntu system. To update software list for Ubuntu First, open…
Updating Windows Operating System (5/4/2021) - Windows To update your Windows 10 Operating System: Open Windows Update by right clicking the Start button in the lower-left corner and select search. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updatesClick the Check for updates button and then wait while Windows looks for the latest updates for your computerIf you…
Volume and Hardware Tabs Missing From Storage (5/4/2021) - Issue The Volume and Hardware tabs or not present on the Storage page even though the server has a MegaRAID RAID controller and the drive is present on the Drive tab. Resolution This can occur when the path to storcli is not present in the Windows system Path environmental variable. Use the following steps to…
Getting server lists for exacqVision Client may connect to a server more than once (5/4/2021) - Description If there are two different servers with the same server name in two different groups in ESM, it is possible that the client sync with ESM will pull in the server at different times during the continuous sync with ESM (every 5 minutes) by confusing the group hierarchy of the same named servers.To workaround…
Server may crash when an invalid date format specified in Notification or Auto Export configuration (5/4/2021) - Description Server may crash when an invalid date format specified in Notification or Auto Export configurationThis issue affects all versions 4.12.2 and later and only Windows platform. Workaround Fix the {date format=} field configuration to only use the values as defined in the user manual.
Axis with metadata support does not stream audio-in for jpeg mode (5/4/2021) - Description Audio-in failed to stream in jpeg mode for Axis cameras with fw >= 5.70 that support metadata streams for both h.264 and jpeg. Workaround Either downgrade the fw if available or stream in h.264 mode.
Linux Doesn’t Remove Dynamically Assigned IP Addresses When NIC Unplugged (5/4/2021) - Description Linux doesn't drop network configuration when a dynamically-assigned NIC is unplugged as Windows does. However, if the package ifplugd is installed then it will.
Application does not show video panel after sidebar navigation from live focus page (5/4/2021) - Description Application does not show video panel after sidebar navigation from live focus page Defect Description Application does not show video panel after sidebar navigation from live focus page Tested Version 7.8.0 Platform All Steps to reproduce Add a camera to a panel in the live pageSlide right to open the…
UsbDio serial (analog PTZ) conflict with ModemManager (5/4/2021) - Description On Ubuntu 12.04 and newer systems with UsbDio with one or more serial ports, a system program called ModemManager will alter port settings, including baud rate, overwriting the values set by the server. This can interfere with serial ports used for analog PTZ and other purposes. Typical symptoms are that PTZ does not work…
REX input for a door may get stuck in REX granted state (5/4/2021) - Description When rex or a reader is activated, followed by door open and close, the rex (or reader) remains in REX Granted or Reader Activated state in exacqVision software.This has been fixed in 7.9.x.Workarounds to clear the state - activate the rex (or reader) and let it timeout without opening/closing the doordisable/enable kantech connection in exacqVision to…
Setup Postgres with SSL (5/4/2021) - Description After Postgres is installed and an SSL certificate is acquired: 1. Open the postgresql.conf for editing as an administrator:Windows: C:\exacqVisionEsm\PostgreSQL\9.2\data\postgresql.confLinux: /usr/local/exacq/esm/PostgreSQL/9.2/data/postgresql.conf2. Locate the "# - Security and Authentication -" section:Replace it with:# - Security and Authentication - #authentication_timeout = 1min # 1s-600s ssl = on # (change requires restart) #ssl_ciphers = 'DEFAULT:!LOW:!EXP:!MD5:@STRENGTH' # allowed SSL ciphers # (change…
Panasonic overrides smartcoding setting (5/4/2021) - Description Panasonic plugin always default to "framerate" priority setting when connects to the camera. This overrides any other settings (VBR/VBR+SmartCoding/Best? Effort/Advanced? VBR) that the user might want to set through the camera web interface. This became an issue when Coca Cola has a need to set their cameras to VBR with SmartCoding? and was being override to "framerate" instead.The…
E-Series failed to set constant bitrate (5/4/2021) - Description Seems to happen with context stream on e-series encoder. The range on constant bitrate mode could be set to invalid ragne of 32-1024 instead of 32-8192. So with bitrate set to something like 2048 would the bitrate out of range error and failed to set. Also in this case, the stream setting would also…
Samsung SUNAPI2 firmware known fw issues (5/4/2021) - Description Samsung SUNAPI2 support is release in r102309 dev build 7_9_38_102356 and RC 8.0.0.102418. Known issues - coordinate information for privacy mask and motion regions provided from the camera are inconsistent. Samsung is to provide updated fw that from what we understand is the sensor coordinate for different pixel modes the camera supports. This results in the…
Pelco Optera supports Panomersive Uni-stream mode (5/4/2021) - Description Pelco Optera is a multi-sensor 180/360 camera that provides panoramic views. We started supporting this model with r101894 dev build 7.9.32.101939 and officially in 8.0.0.102418 RC. Fix The camera should be set to the "Panomersive Uni-stream" mode.In the camera web page, got to the "System" tab and under "Optera Compatibility Mode". Let the camera reboot…
Illustra Flex Gen 2 Models and IFS03D1LCWTT (5/4/2021) - Issue Cameras will not record on motion due to a firmware issue. Currently there is a ticket that needs to be re opened and worked on with Illustra. Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default. Workaround Default the camera and log…
Installing Exacq Web Service on 32-bit Windows fails (5/4/2021) - Description Installing the web service on 32-bit Windows fails. After installing the web service will not run, and the following error message can be found in the event viewer:The Apache service named reported the following error: >>> httpd.exe: Syntax error on line 37 of C:/Program Files/exacqVision/WebService/Apache/conf/httpd.conf: ServerRoot must be a valid directory. Introduced Version…
Seeing “invalid date/time” or “invalid time server” Client Error Messages (5/4/2021) - Seeing "invalid date/time" or "invalid time server" Client Error Messages--------------------------------------------------------------------------------------------------------When either of these error messages are displayed by the client, you can follow the appropriate following troubleshooting steps, depending on whether the system is Windows-based or Linux-based. Windows: - Due to how server generates XML, the only conceivable causes are: - CTimeManager::GetTimezone() returning false,…
Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu (5/4/2021) - Symptom When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called "reverse path filtering" set Affected platforms Illustra Pro, Flex and Essentials camerasUbuntu 10.04, 12.04, 14.04 Workaround Edit the network security configuration file in /etc/sysctl.d/Change the value from Strict mode…
Product Security Advisory – CVE-2021-3156 (4/30/2021) - OverviewUbuntu recently announced security vulnerabilities that impact the exacqVision Network Video Recorder versions which use the Ubuntu Linux operating system. These affect a built-in Linux application called “Sudo” which controls the provisioning of super user (administrator) access to the operating system which, under certain circumstances, could be leveraged by an attacker to achieve unauthorized privilege…
E-Series/Hikvision: Unable to disable primary stream or enable Audio Input (4/30/2021) - Description Cannot disable/enable Primary Stream or enable Audio input. Version Introduced r102253 Platform All Steps to reproduce Add E-series encoder or Hikvision camera and attempt to disable or re-enable primary stream.Add E-series encoder or Hikvision camera and attempt to enable Audio stream. Expected result Enable and disable should do as advertised.…
Configuring DST/non-DST via client fails (4/30/2021) - Description Older servers/clients would allow you to configure the server's timezone, but even though the DST radio button could be updated, it was in actuality treated as read-only, and would snap back depending upon the chosen timezone. As of server 8.1.3, the entire list of timezones has been completely revamped, the radio button removed, and…
Missing ePlayer shortcut on Linux (4/30/2021) - Description The ePlayer shortcut is missing from the menu. The player is still there and can be launched from the command line Version Introduced 7.9.20 Platform Linux Steps to reproduce Install client deb Expected result ePlayer shortcut under Exacq menu Actual result Only client shortcut under Exacq manu Work…
Exports to Exe will error with -4 (4/30/2021) - Description Exports to exe will fail to run correctly Version Introduced 8.0.0 Platform Windows ePlayer Steps to reproduce Export exe from the client, server, or web serviceRun exported exe Expected result - Export plays correctly Actual result - Error -4 is displayed. Work Around - Downgrade to 7.8- Install trunk build…
ESM spare server can’t be removed from failover group unless designation as spare is removed (4/30/2021) - Description ESM spare failover server can not be removed from failover group on server edit form, unless the "Spare" designation is removed first. Version Introduced v3.0.2.72327 Platform ALL Steps to reproduce Create ESM failover group Add server to group as spare server. CAUTION: This will change server configuation. On the server detail…
Duplicated Scheduled Action (4/30/2021) - Description Editing a scheduled server or web service action duplicates the action Version Introduced 4.5.2.103025 Platform All Steps to reproduce Schedule a server or a web service action (this can be version update, license update, or config update)Go to server or web service action listClick edit next to one of the actions…
ESM will show an error page on server license detail page if this page is refreshed after changing license (4/30/2021) - Description ESM Will show an error page if exacqVision server license detail page is refreshed after applying different license to the server. Version Introduced 4.1.18.97564 Platform ALL Steps to reproduce Navigate to server license detail pageWhile on the page, successfully apply another license to the serverRefresh the license detail page Expected…
ESM page does not load and displays an error (4/30/2021) - Affected platforms All versions of of ESM Symptom If a page takes a long time to load (> 30 seconds) and an error is displayed that says: "We're sorry. Something went wrong. Please try again or contact the System Administrator." this indicates that the page is timing out. This is usually due to a…
Axis analytic event linking items become invalid from add/remove analytic application in camera. (4/30/2021) - Description This issue was discovered when we implemented additional shock analytic event support for the Axis plugin. The event linking items were not assigned an unique id but rely on the next item in the list. So if additional analytic event applications are loaded, the initial ID assigned to the analytic event linking item would…
Days recorded displayed is incorrect (4/30/2021) - Description The days recorded value in the Systems page is incorrect. It is displaying the number of days since the Unix epoch (6/1/1970). Version Introduced 7.9.24 Platform Web Service / All Steps to reproduce Open the web client and log into a server.View the Systems Page Expected result The "Days Recorded"…
AVI exports fail (4/30/2021) - Description In the web service, exports in AVI format fail. The export is started, but no progress is ever shown and the export never completes. Version Introduced 7.7.24 Platform Web Service/Windows Steps to reproduce On the search page, create an export, selecting the AVI format. Expected result The export progresses as expected. …
Web service cannot connect to multiple servers at the same address (4/30/2021) - Description If web service with more than one server at the same address, but different ports, those servers are not treated independently. When accessing these servers through the web service, only the first will handle requests. Version Introduced 7.5.32 Platform All Steps to reproduce Configure two servers at the same IP with…
Exporting video logs out of all connected servers (4/30/2021) - Description Exporting video logs out of all connected servers. Version Introduced 8.1.5 Platform Web Service Steps to reproduce Create a searchStart a video exportWhen the export is complete, click on an exported file to download. Expected result The logged in servers are not logged out. Actual result The servers are…
Onvif mis-handle partial socket receive and could cause delay in connection (4/30/2021) - Description This bug caused the Onvif configuration failed to handle a complete soap message when they are partially send. The end result is that there would be a long delay before the camera would be "connected" Version Introduced r34959 (dev build 5_1_9_34964) Platform All Steps to reproduce Use the Hitachi DI-CB320G(F8-48-97-9E-76-9E 10.16.11.47:8080 root/admin)…
Dahua/Illustra Essentials plugin failed to post NTP server address on the camera at startup. (4/30/2021) - Description Dahua plugin which also supports Illustra Essentials failed to set the NTP server on the camera during initial connection time. By default if there is no override ntp server, the plugin should push the address of the server as NTP on the camera. Version Introduced r71495 (dev build 6.5.38.71503/RC build 6.6.0.71575) Platform All…
Video export downloads are slow (4/30/2021) - Description Downloading exported video from the web service is extremely slow. Version Introduced 7.9.24 Platform All Steps to reproduce Create a video export in the web client.Click the download link for the export. Expected result The file downloads at a reasonable rate (dependent on user's bandwidth) Actual result The file downloads…
ePlayer failing to load dewarping libraries (4/30/2021) - Description ePlayer is failing to load dewarp libraries Version Introduced 7.9.20 Platform Windows Steps to reproduce Create an exe export from the client for any fisheye cameraOpen the exe export Expected result ePlayer should be able to dewarp the video Actual result ePlayer is not able to dewarp the video…
Bulk delete server actions on ESM on MySQL database fails (4/29/2021) - Description Attempting to bulk delete server actions on ESM on MySQL database fails Version Introduced not provided Platform All Steps to reproduce Attempt to bulk delete server actions on ESM on MySQL database Expected result Server actions are successfully deleted Actual result Error page is returned and server actions are…
esmAPI GET exacqVision License file and csvfile both returns Internal Server Error 500 (4/29/2021) - Description esmAPI GET exacqVision License file and csvfile both return 500 internal server error Version Introduced v4.2.0.97638 Platform *All Steps to reproduce Using ESM API get exacqVision licence fileusing ESM API get exacqVision license csvfile Expected result license file is returned with HTTP status code 200license csv file is returned with…
Onvif with incorrect profile parameter in host name would crash server (4/29/2021) - Description Onvif plugin does allow additional parameters in the host name for added supports. Such as profile/tranport settings(#Profile=1 or #transport=udp). Profile expects a number but would crash the server if a string is entered. Version Introduced r38461 Platform All Steps to reproduce connect onvif camera with host name and profile with string.…
esmAPI POST to upload/apply server license return 500 Internal server Error (4/29/2021) - Description ESM API ability to upload and apply server license is not working.An attempt to use the API to use the apply server license will return a 500 Internal Server Error. Version Introduced v4.2.0.97638 Platform All platforms Steps to reproduce Use ESM API to apply exacqVision Server license Expected result ESM…
ArchivePI fails to purge old archives for space (4/29/2021) - Description When at-most archive expiration was introduced in 2016-09, it introduced a defect in the operation that deletes-for-space. When no expiration is configured (as will be the case for all existing customers), the delete-for-space will be incorrectly skipped because nothing will be expired (obviously), and the archive target will be stuck at full. They will…
Sony generates excessive configuration events with invalid ntp server (4/29/2021) - Description sony generates excessive configuration events with invalid ntp server Version Introduced v3.3.3.15350 Steps to reproduce enable an ip camera time server override with characters requiring url encoding Expected result time server override value is set in camera Actual result plugin continuously fails to update camera Work Around configure the…
Frequent Restarts on Linux Systems Archiving over Slow Network (4/29/2021) - Linux-based exacqVision servers could reboot frequently in certain conditions: Linux operating systemActive hardware monitoringArchiving over a slow network (WAN or other network with limited resources) This issue was fixed in version 6.3.33.65575, and it is available in public release 6.4. To work around this issue in affected versions, complete the following steps to configure an…
Throttling Issues After Changing the Storage Configuration on an exacqVision System (4/29/2021) - Before troubleshooting an exacqVision system that is experiencing throttling, it is important to know how the software writes video to the disk. Each time PSFPI attempts to open a record stream, the disk volumes are checked for available space. The available space is determined by adding 1GB to the currently used space. The volume…
Streams not closed when recording is disabled (4/29/2021) - Description With Dahua/Illustra Essentials, video continuous to stream when the recording for the stream is disabled in the ip camera recording page. Most likely this does not affect user but it affects traffic on the network. Version Introduced r71495 (6.8.x RC) Platform All Steps to reproduce disable stream recording in the "Recording" tab of the…
Manually Triggering a Watchdog (4/29/2021) - Because of issues archiving over a WAN (see this article), it might be necessary to manually trigger a watchdog so that the server is able to start up successfully. To do this, complete the following steps: On the System configuration page, open the Watchdog Timers tab and make sure the motherboard watchdog is enabled.Open a…
Updating Supermicro C7Q67 Motherboard Firmware (4/29/2021) - A small percentage of exacqVision systems with Supermicro C7Q67 motherboards installed have been found to exhibit widely fluctuating network performance and then lock up. The problem is known to occur only on systems containing Supermicro C7Q67 motherboards with the BIOS firmware version 1.0b. These motherboards are found mostly in 2U exacqVision A Series and Z series servers.…
USBDIO and Serial Port Recovery (4/29/2021) - The following recovery enhancements have been added to exacqVision Server: USBDIO recovery enhancement: version 6.7.20.74529UART serial ports recovery: version 6.7.25.75004 When a USBDIO or UART serial port device disconnects, exacqVision Server attempts to reconnect to the device after one second. If that attempt fails, the next attempt occurs after two seconds, and then four…
ONVIF Plug-in Crash with Invalid First Video Profile (4/29/2021) - In rare cases, a camera's firmware might not provide valid video as the first profile, causing the ONVIF plug-in to crash and producing a log message of "profile 0 missing video encoder configuration." This was specifically observed with an APAC camera running version 1.1 firmware. This could affect exacqVision Server 6.2.x and later. As…
Enabling Onboard Keyboard in exacqVision Ubuntu 10.04 and 12.04 Images (4/29/2021) - In 2013, the exacqVision Ubuntu 10.04 image was rebuilt, and the onboard keyboard configuration was not in included in the rebuild. Affected images can be easily identified by the Exacq wallpaper displayed on the Desktop. Also, because of an issue with onboard packages found in the Ubuntu repository, the onscreen keyboard was not included in…
exacqVision Compatibility with 4K Resolution Monitors (4/29/2021) - Many large modern monitors and televisions have a horizontal resolution of 4,000 (4K) pixels. When using certain interfaces to display video, 4K resolution is either unsupported, or it can be displayed only at a refresh rate of only 30 Hz, resulting in choppy video. However, 4K resolution can be displayed at 60 Hz over interfaces…
“Failed to write fstab” Error Displayed while Configuring S-Series Partitions (4/29/2021) - Symptom A "Failed to write fstab" error can appear if the system is running low on space on the root "/" partition. Affected Versions This affects all exacqVision S-Series versions. A fix will be released at a later date. Resolution To recover from this error, free up space on the root partition using…
Top 10 Illustra Camera Questions (4/29/2021) - What is the default IP address and credentials?192.168.1.168, admin/adminUnable to adjust Zoom on Camera?Windows XP/7 and IE7/8/9/10/11 Clean IE cacheAdd IP to Trusted siteJava Settings , lower security to MediumAdd IP to Compatibility ViewMake sure to install active X and accept java when promptedCamera picture Off set on Illustra 200/210/600/610Add IP address to compatibility viewZoom…
Samsung SNB-3002 Camera Allows Only Motion Non-detection Areas (4/29/2021) - Symptom Samsung SNB-3002 cameras allow you to define non-detection motion areas. This is the opposite of most Samsung cameras, which allow you to define detection areas. There is no indication in exacqVision Client that an SNB-3002 camera motion window defines non-detection areas. Workaround When using exaqVision Client to configure a motion area for an…
Axis Digital Autotracking (4/28/2021) - What is Axis Digital Autotracking? It is an automatic tracking of moving objects. For a detailed explanation and a list of Axis devices that support this feature, go to http://classic.www.axis.com/products/autotracking/index.htm. Axis Digital Autotracking Feature Support exacqVision 7.0 (scheduled for June 2015) adds support for the Axis Digital Autotracking feature. Is it enabled by default?…
Illustra 825 Pro Minidome Motion Detection Limitation (4/28/2021) - To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920x1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.
Long-duration Archive Operations Delay or Stall Other Server Operations in Linux (4/28/2021) - Symptoms When you configure archiving in a slow network environment or archive very large files, other server operations can be delayed or stalled. This can happen in any of the following situations: Archiving files over 1GB (the larger the file, the longer the delay)Archiving across a 10 Mbps connection or similar slow connectionArchiving through a…
exacqVision Server crashes and/or triggers watchdog reboot on system with no page file (4/28/2021) - Affected platforms Windows Symptom If a page file does not exist on a Windows-based exacqVision system, one or more of the following symptoms may be encountered: exacqVision Server watchdog log message found in the server log. For example, 7/5/2015 12:02:54 AM tDVRpi Warning tDVR 0 proc 1 err -21 watchdog expired at 2015-07-05 04:00:28…
Can’t Export Video as Restricted User (4/28/2021) - Symptom Unable to export video while logged in as the restricted "user" account Affected platforms Linux 12.04, 14.04 Workaround Log in as 'Admin'Open Terminal from Applications -> Accessories -> TerminalType the following commandsudo chown user /mnt/export/user/Enter your admin password when prompted (default: admin256)Log back in as 'user' and exports should save properly
tDVR board fails to initialize after cold starting a system (4/28/2021) - Symptom When starting a system from power-off the tDVR board fails to initialize, causing one or more of the following symptoms: Blinking red LED lights near the processor.Device Manager misreporting an 8008, 8016, or half of an 8032 as hardware ID 8000 in the Device Properties detailt tab.Ispci not listing an Exacq Technologies 8008, 8016,…
How to upgrade LSI firmware (4/28/2021) - LSI firmware upgrade instructions: Insert the latest Utilities Disk in the system. If that is not available, download the latest driver from here: http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloadsBoot into system as adminLaunch MegaRAID Manager (icon on Desktop) and login as adminOn the Dashboard, click on 'Update Firmware' under Actions.Select the .rom file in the location r:\Recovery\Drivers\RAID cards\LSI-9271-8i\Firmware (or to…
Native Streaming in the Web Client (4/28/2021) - Affected platforms exacqVision 7.2 or later Description exacqVision 7.2 introduces native h.264 video streaming to the web client. When a browser session connects to the web service, the browser and web service negotiate whether transcoding or native streaming will be used. The following logic describes how this is negotiated: If the browser does not…
Cannot connect more than 52 E-Series encoders to a server (4/28/2021) - Affected platforms exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4) Symptom When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash. Workaround If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development…
Unable to bookmark some events (4/28/2021) - Affected platforms exacqVision 7.1 or prior Symptom When trying to bookmark event data from the Search Events page, the resulting bookmark does not display the events you were trying to preserve. This issue affects systems that have a large number of event linking objects (Associations or other types) or have created and deleted event…
ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash (4/28/2021) - Affected platforms exacqVision 5.4 or later Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap…
Video Not Recording to iSCSI with Status “Recording Not Possible” (4/27/2021) - Description Video is not recording to customers iSCSI targets after a reboot. Drive was reporting a status of "Recording Not Possible" on exacqVision Server 21.03.10. Servers running exacqVision Server version 20.06 or older were showing a status of healthy, but were not recording. Identification Use the following to properly identify the issue before applying the…
Illustra3 with illustraFlex fw 3.1.4 returns http error 500 (4/27/2021) - Description IllustraFlex firmware 3.1.4 returns http 500 from the http metedata request. The camera failed to respond to a motion/input trigger event. This is a fw issue and is fixed in 3.1.5 archived here. \\shares.exacq.org\Public\Software\American Dynamics\Illustra Flex firmware\web-update-Ver.3.1.5-20170213.opk. Version Introduced 8.2.2.108683 Platform All Steps to reproduce Connect illustrFlex(ADCi600F/ADCi800F) that supports iAPI3(fw >…
Axis HTTPS setup (4/27/2021) - To setup an Axis camera for HTTPS support in 8.4.1 server. Log into the camera web page and go to the setup page.Select "System options" and HTTPS.The HTTPS settings page might look different between fw's.To create self signed certificates, select the create option and fill in the required fields such as country/locality/state/organization/etc in the popup.To…
Axis V5915 audio-out fails in digest authentication mode. (4/27/2021) - Description Audio-out does not work with V5915 fw 5.75.1.4 and set to digest or basic or digest authentication mode. This is a misbehave camera fw that server 8.4 does not support properly. Work around is either revert back to 8.2 or set the camera to basic authentication mode until the issue is fixed. Version…
Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger (4/27/2021) - Description This was reported by Tyco security using ESM and noticed that an illustra3 Pro camera that is disconnected for a while continues to post a disconnected status. The issue is fixed in server 8.2 and later with separating status for device/stream connect state and status only. With earlier server that supports common connection status,…
iSCSI CONSIDERATIONS WITH LINUX RECORDERS (4/27/2021) - iSCSI CONSIDERATIONS WITH LINUX RECORDERSAlso Note: https://crm.exacq.com/kb/?crc=42338 == recovering corrupt iSCSI configuration in Linux (open-iscsi issue). This can also solve the occasionally-observed problem of deleting a portal, restarting service, and observing the portal was not actually deleted after all. Alternatively, you can also: sudo services edvrserver stopsudo apt-get purge open-iscsisudo apt-get install open-iscsisudo services edvrserver start…
Illustra discovery for Pro and Essentials issues with dual nic as well as Una systems (4/27/2021) - Inconsistent results. Web interface not showing all details, firmware, model, etc. Doesn't always find Pro cameras even though static IP addressed. Also found 610LT's twice and added them twice.Workaround suggestedFor Dual nic systems:For dual nic systems with duplicated results, either disable one of the nic's or make sure that they are not set to the…
Re-associating Searched Video to a Different Plugin and Device (4/27/2021) - *** For Internal Use Only *** Reference:KB 30471 - exacqVision Video File Naming FormatKB 34409 - exacqVision IP Plugin IDs Search results are tied to a specific IP Camera Plugin and the specific device number for the camera being searched. It is possible to rename the video files (.ps and .psi) to get the old…
RAID drives show threshold exceeded on Linux (4/27/2021) - Description On server version 8.9.25 or newer, RAID drives may show threshold exceeded error on Linux systems. Some windows systems may also show this depending on the raid controller and drive model. Workaround Add following rows to hwmconfig.xml file under <SmartConfig> section Fix will be available in v9.1.1
Axis with VMD4 reporting “Device reporting an error” and stream video (4/27/2021) - Description This is limited to Axis cameras supporting VMD4 (fw 6.50 and later) either after factory default or out of box. In this case, the plugin detects VMD4 is preferred over VMD1 and by default VMD4 is stopped. The Axis plugin in this case sends a request to start VMD4 and some camera model and…
RAID Expander Replacement (4/27/2021) - The old Raid Expander Card number 690-00083 is no longer available, and needs to be replaced with 690-00101. ECN-171121-01 takes care of that for production. However, if the old card goes bad in the field, the new card is not a drop-in replacement. The new card needs a new bracket and cables.
Connecting to ACTi cameras with HTTPS (4/27/2021) - To connect to ACTi cameras using HTTPS requires firmware 6.12.34 or higher, or a signed x509 certificate below version 4. HTTPS connections will work with a version 3 x509 certificate. Self-signed certificates for most ACTi firmware is not supported by the embedTLS library used by the server.
ESM Prompts for Domain User Password When Editing Privileges (4/27/2021) - Problem: When editing a user privilege in ESM the user is prompted to enter a password for the Domain User. Introduced in ESM 5.3.10. Solution: Fixed in ESM version 5.3.11.
Server Serial Number Becomes Empty (4/27/2021) - Problem: Server's serial number field becomes empty. Solution: Fixed in server version 8.9.2. If for any reason the serial number field should become empty this will replace with the MAC address.
High CPU Usage After Installing ESM 5.4.0 (4/27/2021) - Problem: Users find high CPU usage with PostgreSQL or user databases after upgrading ESM to 5.4.0. Solution: Fixed in ESM version 5.5.5
Upgrading ESM 4.4 or Lower to a Higher Version (4/27/2021) - Issue Attempting to update ESM 4.4 or earlier to ESM 5.2 or higher will fail. This is due to a change in the underlying framework. Resolution Users will need to update to ESM 4.6. Once this update is completed the user may update to 5.2 or later.
Axis Displays “Device Reporting an Error” (4/27/2021) - Problem: An Axis camera may display the error "Device reporting an error, the device reported that is has encountered an error (500)" but continues to display a normal video stream. Explanation: This is typically caused by a camera that does not have native PTZ functions but could be connected to an external PTZ device…
Soundpi Does Not Detect Some Sound Cards on Linux (4/27/2021) - Problem: System audio is not listed in client because soundpi does not detect some sound cards in Linux. Introduced in Server 8.9.6. Solution: Update to Server 9.2.x
Secondary DNS Entry Clears Network Settings in 12.04 (4/27/2021) - Problem: Server version 9.2.1 added the ability to set a secondary DNS address to the network interface settings. This is broken when using on Ubuntu 12.04. Symptoms: When applying a secondary DNS address, all settings change to 0.0.0.0 and/or the NIC fails to apply any changes. Solution: Update Server to 9.2.3
Update to Server 9.2.2 Causes Continuous Reboot (4/27/2021) - Some systems may reboot immediately upon update or starting the server service when using 9.2.2. If the system experiences this it is likely to be due to the sysmgmtpi.dll (Windows) or sysmgmtpi.so (Linux). To resolve this you may opt to downgrade the server to 9.2.1 (currently available for download on website) or remove the sysmgmtpi…
Using Soft Triggers from CCure 9000 with Event Linking (4/27/2021) - From the C-Cure 9000 interface, find the Camera ID as pictured below. Setup a "Soft Trigger" under the "Action" tab. Change the "Action Type" to "Soft Trigger. Back in the exacqVision Client, create a new Event Link using the Event Type of "Soft Trigger" and the "Event Source" will match the Camera ID from above.
LC Client or Operating System freezing (4/27/2021) - Description LC's with the ASRock H110M-ITX motherboard may show the video images freezing, followed by a freeze of the Operating System. Workaround 1 Set VGA acceleration to noneNote that this also means GPU decoding is disabled Workaround 2 Install 9.4 or higher clientInstall libegl1-mesasudo apt-get install libegl1-mesaThis should already be included on systems with the…
High CPU Usage Seen From ESM 5.8 (4/27/2021) - Symptom: High CPU utilization is seen on system running ESM 5.8. Problem: Over 100+ banner messages from ESM causes high CPU usage. CPU spikes every 15 seconds. Solution: Update ESM to version 5.9.8 or later.
PTZ Stops Functioning After Reboot on Linux (4/27/2021) - Symptoms: Systems with Ubuntu 14.04 exhibit no analog PTZ control after rebooting. Customer may note that they find the 'Profile / Protocol' field on the Serial Ports page has changed or defaulted and PTZ works again after setting this back to the correct protocol. Issue is exhibited after system reboots but not after restarting only…
Kantech Shows Door Forced Open For All Doors (4/27/2021) - Symptom: When a user triggers a 'forced open' status for one door, exacqVision displays 'forced open' on all doors. Cause: The Entrapass user configured in exacqVision does not have permission to read the door state. Solution: Update exacqVision Server to 9.3.0 or later to resolve. It is recommended that the Entrapass user is…
Server/SoundPI crashes on Linux (4/27/2021) - Symptom: On some Linux systems, including 12.04, the exacqVision Server does not start. The exacqVision Client cannot connect. Problem: Server 9.1.10 introduced issue causing ALSA audio mixer to fail. 'gdb' shows: ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side core: pcm_params.c:2249: snd1_pcm_hw_params_slave: Assertion `err…
Server May Lose Network Connectivity When Bond Is Deleted (4/27/2021) - Symptom: exacqVision Server has lost network connectivity. Problem: The settings from the deleted bond are arbitrarily applied to whichever interface was first alphabetically in the bond. All other interfaces in the removed bond are set to 0.0.0.0. If the alphabetically first interface is no longer physically connected, loss of network connection occurs. Solution:…
Will not boot: USB device over current status detected will shut down in 15 seconds (4/27/2021) - Symptom: System will not boot and you see the error: USB device over current status detected will shut down in 15 seconds (the front logo light may also be out at this time) Problem: The cable from the motherboard to the lit front cover is pinched. Solution: Open the front cover and…
Camera discovery plugin leaks memory (4/27/2021) - Affected platforms exacqVision 6.4 or higher Symptom Every time there is a config or alarm event from core, the IP camera detect plugin (IPCamDetectPI.dll) will leak memory. The memory leak is in small increments and on systems where huge number of events are happening, like lots and lots of motion events for example, the…
Web service rendered unresponsive if push notifications cannot reach AWS (4/27/2021) - Affected platforms Web Service 7.2.0, 7.2.1 Symptom In the 7.2.0 release candidate of web service, if the machine the web service is running on does not have access to Amazon Web Services (AWS) for push notifications, the web service will crash on start. In the 7.2.1 release candidate of web service, if the machine…
Server Memory Leak From Auto Export (4/27/2021) - There is a small memory leak of 12.5M from each auto export instance, when exporting to EXE. Introduced in exacqVision Server 8.0, this has been fixed. Update to Server version 9.4 or later to resolve.
System watchdogs while archiving when SMB network share connection is lost (4/27/2021) - Affected platforms exacqVision 7.1.23 to 7.2.0 running on Ubuntu Linux Symptom If the recorder is archiving and cannot reach an SMB archive target, the recorder will become unresponsive and watchdog reset. Workaround Downgrade to a version prior to 7.1.23 Resolution Upgrade server to 7.2.1 or newer to address proper timeout detection and…
Disabling or enabling of a camera will cause ESM importer to crash (4/27/2021) - Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. Workaround Do not disable/enable…
Changing OS Language May Cause Server Crash (4/27/2021) - Symptom: After changing OS language, user is unable to run exacqVision Server, crashes immediately after attempting to start. Problem: This has been seen with some languages, notably Japanese, on Ubuntu 16.04 and 18.04 systems. Changes made after language configuration to 'lshw' cause the server service to crash. Solution: Update exacqVision Server to 9.6…
LDAP results in Windows are incomplete due to bug in mozldap (4/27/2021) - Affected platforms exacqVision 7.1.22 Symptom When a search against LDAP is executed that should return a large number of results, the actual number of returned results is less than expected. Workaround Use a more specific search string Resolution Update exacqVision to 7.1.23 or later
LC Client / System Locks Up (4/27/2021) - Symptom: Client on LC freezes, followed by eventual lockup of the operating system. Problem: Seen on Linux 16.04 systems with Server/Client versions 9.0 through 9.4 due to the OpenGL implementation. Solution: Option 1: Disable GPU decoding then set VGA acceleration to 'None'. Option 2: Install 9.4 or higher clientInstall libegl1-mesa sudo apt-get install…
The status of an input on USB module not updated if already connected when module plugged into server (4/27/2021) - Affected platforms exacqVision 5.6.0 to 7.0 Symptom When a new usbdio board is detected while the server is running, and it already has an input plugged in, the status of the input will not be updated in the client. Workaround Restart the exacqVision server. This will result in a brief interruption of video…
Archiving cannot recover from disconnected state (4/27/2021) - Affected platforms exacqVision 7.0 to 7.2 running on Windows Symptom When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state. Workaround Perform one of the following actions:Recreate the archive target Delete all task schedules for the archive target.Delete the archive target.Recreate the archive target.Recreate the task…
Internal memory leak when sending email (4/27/2021) - Affected platforms exacqVision 4.12.3 to 7.0 Symptom There is a small memory leak whenever the server executes a program. This leak is unlikely to cause a problem on any desktop systems, but it could cause a hang or reboot on Edge systems with limited memory, if the Edge server is configured to send frequent…
ESM returns error when entering a rule duration using a decimal (4/27/2021) - Affected platforms ESM 3.2 or later Symptom If the user enters a value using a decimal (for example, 10.5) for the duration value of a rule, ESM returns an error page when the user attempts to create the rule. Workaround Enter a valid integer (not a decimal number) between 1 second and the…
ESM returns error when converting 31+ character Unmanaged server user to Managed (4/27/2021) - Affected platforms ESM 3.0 or later Symptom An attempt to convert an unmanaged server user to a managed server user that contains more than 30 characters in the username will return a red banner displaying the following error: "Value too long for type character varying(30)." Also note that any usernames greater than 36 characters…
ESM fails to completely uninstall (4/27/2021) - Affected platforms All versions of ESM Symptom It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe…
ESM does not uniquely display multiple groups with the same name in rules engine (4/27/2021) - ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on…
E-Series 4-ch Encoder Fails to Record Secondary Streams for Inputs 2-4 (4/26/2021) - Symptom: Secondary context streams may not record from scheduled or event linking recording. Problem: Invalid generation of context elements in XML. Solution: Upgrade exacqVision Server to version 9.7.13.99496 or higher. Optional Workaround: Add context streams with the RTSP plugin to record the secondary streams for inputs 2-4. rtsp://IPADDRESS/h.264/ch1/sub/av_stream#timestamp=rtcp
Uninstall of Server May Leave Files Behind on Linux / M-Series (4/26/2021) - A normal uninstall of the the exacqVision Server software may leave plugin binaries behind in the plugin-store directory. Ubuntu: /usr/local/exacq/server/plugin-store M-series: /opt/exacq/server/plugin-store Fixed in exacqVision Server version 9.6.
Exception on bad POSTs to the frontend (4/26/2021) - Description Our base URL will handle get and post requests. A post request is almost always a request from a client to sync with ESM. However, if that post is not requesting an xdv, then we will except on that request. Most likely the requester will time out. Inspecting the logfile-webservice will show a ViewDoesNotExist? error
Article for IE Display Problems with Filtering (4/26/2021) - Description When using IE 11 to run ESM, there's a number of concerns regarding filtering functionality- Clear filter button is never displayed- Radio buttons on the filter dialog do not toggle off (issue with one of the javascript functions) Tested Version 4.9.22 Platform All Steps to reproduce Navigate to any list viewOpen…
EdgeStor Issues with Illustra3 (4/26/2021) - Current Issues for using Illustra3 with EdgeStor Camera motion used to trigger Edge recording only records at the start of a motion event with pre/post duration. It does not record again until there is a new motion event.Example: If a motion event is detected and continues for an hour, but the pre/post settings are each…
Cannot Add Domain Users in ESM (4/26/2021) - Symptom: When attempting to add a new user in ESM, the error "Password is too common" is displayed. Problem: This is caused by improper form validation. ESM cannot add domain users via the web interface Solution: Option 1: Update ESM to version 5.9.9 or higher. Option 2: Add the user via the ESM…
M-Series Factory Default Fails (4/26/2021) - Symptom: Factory default of M-series fails. Problem: M-series units produced in Q2 of 2017 have factory default backup stored at /mnt/ubifs/backup1 instead of /mnt/ubifs/backup . Solution: Change the name of the /mnt/ubifs/backup1 directory to /mnt/ubifs/backup This bug is fixed in release ECN 170526-01
Failure to search audio from a device with expiration rule, when “preserve audio” is checked (4/26/2021) - Symptom: Search and Export do not appear to contain audio. Problem: When searching audio and video together from the same device when the video has an expiration rule applied and the 'Preserve Audio' checkbox is enabled, you cannot get the audio frames. Solution: If using a client on a machine other than the…
Primary DNS Shown as 0.0.0.0 on Linux Server Configured for DHCP (4/26/2021) - Symptom: On a Linux system configured for DHCP the exacqVision Client network settings page displays 0.0.0.0 as the primary DNS. Problem: This is may be cosmetic, the actual primary DNS for the server should be correct IF a primary DNS is assigned from the DHCP server. Solution: Update the exacqVision Server to version…
Server Fails to Fully Restart After Crash if there is No Watchdog (4/26/2021) - Symptom: The sever fails to fully restart after a crash. Problem: If the server crashes, exacqd will restart the server, but then exacqd exits. This causes the server to hang during initialization. If there is no watchdog timer, the server will remain in this state. The 'core' process should be killed. Introduced in server…
Server May Not Auto Restart After Crash on Windows (4/26/2021) - Symptom: After a server crash, SCM should restart the server after a minute if no watchdog is enabled. This fails to occur. Problem: The service is set to "Take No Action" under the service properties. This only affects new installs, not upgrades. Introduced in version 9.5.25. Solution: Update exacqVision Server to version 9.5.37…
M-Series May Display False Watchdog Indications (4/26/2021) - Symptom: Log displays entries similar to the example below: 03/17/2018 11:06:11 AM LogPI Warning Stopping Log Manager. 03/17/2018 11:07:06 AM LogPI Warning Starting Log Manager 9.2.1.128741. 03/17/2018 11:07:08 AM dynacolorpi Warning Watchdog expired Problem: This message is a false positive and can be ignored. Solution: Update exacqVision Server version to 9.4 or higher.
GetAdaptersInfo and QueryLinkSpeed Errors (4/26/2021) - Symptom: Warning or Error messages seen in logs regarding either 'GetAdapatersInfo' in Windows or 'QueryLinkSpeed' in Linux. Problem: These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior. Solution: Update exacqVision Server version to 9.2 or higher. 9.2…
Bentel Intrusion Panel Reports Incorrect Zone Status (4/26/2021) - Symptom: Incorrect status displayed for zones from Bentel integration. Problem: Affecting exacqVision Server version 9.0, the status for Zone 1 is displayed for Zone 2, and Zone 2 displayed for Zone 3, etc. Solution: Option 1: If license subscription allows, update exacqVision Server version to 9.1.17.127101 or higher. Option 2: If license subscription…
Non-RAID A-Series Systems with LSI HBA Should Have Adjacent Drive Placement (4/26/2021) - The new F2A, A-Series chassis models will have front-loading drive bays. The front-loading bays will resemble the Z-Series, but these drives are not hot-swappable. This new model is a 2U chassis with 2 rows of drive bays in 4 columns for a total of 8 drive bays. Bay 1Bay 2Bay 3Bay 4Bay 5Bay 6Bay 7Bay 8…
Service Status Command Fails on M-Series or Ubuntu 10.04 (4/26/2021) - Symptom: Unable to check status of exacqVision Server. Problem: Running the Terminal command, 'sudo service edvrserver status' fails. Introduced with exacqVision Server version 7.6. Solution: Update to exacqVision Server version 9.6.4
PoE Interfaces Created on Non-PoE Server (4/26/2021) - Symptom: After importing a configuration file, PoE interfaces appear on a machine with no PoE interfaces. Problem: Configuration exports are primarily intended for backing up configuration of the same machine, not for migrating a configuration to another piece of hardware. When importing a configuration file from a PoE capable device (M-series or Una LC),…
Exacqd handle leak (4/26/2021) - Symptom: It is possible after a very long period for the server to stop functioning, requiring a restart. Problem: There is a slow handle leak in exacqd introduced in server version 9.5.25/9.6.0. This handle is never used, so a slow memory leak is the result. Windows has a limit of 16 million handles. A server…
Server Email Notifications Broken (4/26/2021) - Symptom: Server fails to send email notifications. Problem: This issue was introduced with trunk 9.7.15, server will fail to send notification. Server logs may show the following: 10/8/2018 9:41:30 AM NotifyPI Error Failed to execute curl smtp operation using server gmail. (Profile Description: Gmail Profile) 10/8/2018 9:41:30 AM NotifyPI Error Failed to send notification using profile…
HTTPS for Illustra Essentials / Dahua cameras (4/26/2021) - To set the HTTPS mode for Illustra Essentials and any Dahua OEM cameras: Go to camera web pageEnable the HTTPS option in the Network/Connection section The camera will auto generate a self-signed certificate so that exacqVision may connect with HTTPS. Note that if the camera is in HTTPS mode and the camera's IP address is changed,…
Manually Create a Swapfile in Linux (4/26/2021) - Step 1: Determine if a swapfile already exists Open a Terminal and enter the command free -m If the result shows the swap has 0 total MB, 0 used MB, and 0 free MB then there is no swapfile. Step 2: Check the Amount of Available Free Space In Terminal, enter df -h Step 3:…
Illustra3 links device level connection to video stream (4/26/2021) - Description Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device. Version Introduced r52213 (RC 5.10.x) Platform All Steps to reproduce illustra3…
How to Update 2TB WD Firmware (4/26/2021) - Steps Download the OS-appropriate WD_x compressed file (Windows or Linux) to the desktop.WD_LinuxWD_WindowsUncompress the fileWindows:Right click WD_Windows.zip and choose "Extract All..."Linux:Open Terminal and type sudo tar -xvf WD_Linux.tar.gzStop the exacqVision Server service.Open a Command Prompt or Terminal and navigate to the WD_x folder.The process varies here, depending on the OS. In the Command Prompt or Terminal, type:Windows:WD_download.exe RR04.pkgLinux:sudo chmod 775…
Update web service for Apache httpoxy vulnerabilities (4/26/2021) - Description The version of Apache embedded in the web service has been found to expose a security vulnerability, known as "httpoxy" (technical details: CVE-2016-5387). This vulnerability can be avoided by changing the configuration of Apache. Version Introduced 2.3.9 Platform Web Service / All Work Around Open the evApache httpd.conffile for editingWindows: C:\Program Files\exacqVision\WebService\evApache\conf\httpd.confLinux: /etc/evapache/httpd.confFind and change…
exacqCloud dashboard search for server name returns error page (4/26/2021) - There are occasions when a server name search on the dashboard on ESM returns an error page with "contact administrator" message. If this happens get the esm logfiles.open logfile-websevice fileverify that this log file has the messages "ProtocolError: ('Connection aborted.', error(111, 'Connection refused'))" If the message above is in the log file, restart the…
Illustra3 – Invalid event linking item when analytic rule name is changed on the camera (4/26/2021) - Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above. There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of…
Samsung server log error “Device did not return codec information for profile” (4/26/2021) - Issue seen with SNO-8081R/SNV-8081R This is caused by the camera reporting codec of h.265 profile that we do not currently support with our Samsung plugin. This does not affect other profiles. The message can be ignored.
Line Expected Mac Client Error (4/26/2021) - Problem When opening the Mac client the user sees an error dialog box appear stating something similar to "file, line X: '-' expected". This is caused by a corrupted client configuration. Steps to fix Close the exacqVision client.Open "Finder" from the Mac desktop.From the desktop menu bar, open the "Go" menu and select "Go…
How to Determine if a Drive is Read-Only (4/26/2021) - In Linux systems a filesystem error may cause a storage volume to be re-mounted by the operating system as Read-Only. This could be evident on the Storage page under the Drives tab when the volume status changes to 'Write Error' or when you attempt to search for video and find the system does not appear…
Changing/Testing advanced ESM settings manually (4/26/2021) - For some more advanced settings/options on ESM, navigate to ESM installer directory/folder. Here on the commandline as an admin user, you can use the installer.exe (windows), or installer executable for different actions. Check/Change database settings Commands to run: Linux: sudo ./installer decrypt (will generate EnterpriseManager.tmp - View or change settings here)sudo ./installer encrypt (do…
Neo panel: initial state not updating (4/23/2021) - In installations where zone 1 is not configured in the panel, our server will fail to retrieve the initial state of all zones in the panel. This is because the itv2 command used to request the zone states fails. A workaround is to assign zone 1 to a partition. Fix for this issue will be…
Axis showing “Request Not Found” when streaming video (4/23/2021) - Description When connecting to some Axis cameras that do not support shock event, it could get into a state showing "Request Not Found" in the status of "Add IP Cameras" page. When in this state, the camera is actually connected and streaming video. The issue is that the device does not support shock returning a…
HBA jumper placement (4/23/2021) - Description The Host Bus Adapter (HBA) cards have a series of jumpers in place that should not be moved. See below pictures for proper jumper placement.
Browser Client behavior with privacy mode (4/23/2021) - Description Most modern browsers provide a privacy mode for viewing web sites (e.g. "Incognito Mode" for Chrome, "Privacy Window" for Firefox, "InPrivate Window" for Edge). These privacy modes all operate on the same core principles, by not allowing any data generated by that browser window to persist once it is closed. The web client stores…
License expiration may show a day off in ESM (4/23/2021) - Depending on the timezone offset of the ESM server and the date of the license, it may show the expiration off by a day. There is no way to work around this short of applying a license with the date adjusted. The server will still function properly, though ESM may stop monitoring the server a…
How to delete a large amount of camera events from ESM (4/23/2021) - Description Perform the following steps to remove a large amount of camera events from the ESM Postgre database: Removing Events: Shutdown all ESM servicesStart command prompt as admininistrator (do not use powershell)Change directories to exacqVisionEsm\PostgreSQL\9.2\bin and run the following:pg_dump -U postgres --schema-only ESM > ESM.sql#psql -U postgres -d ESMDROP TABLE camera_cameraevent CASCADE;DROP TABLE report_eventid…
Server crash on start-up with 9.8.2 (4/23/2021) - Symptom: System enters a crash loop after running for some time on Windows platforms. Problem: This issue is caused by a handle leak and manifests itself as a networking error or failure to create processes. Logs may indicate the following: 1/9/2019 3:12:25 AM StreamPI Warning LDAP: Failed to execute (1450). 1/9/2019 3:12:25 AM StreamPI Warning…
Curl Broken on Axis Edge Artpec-4/5 with 8.50 Firmware (4/23/2021) - Symptom: Netconfig, LDAP, notifications, and remote update fail to work. Problem: The cURL binary does not work with Axis firmware 8.50 on Artpec-4/5. Introduced in version 8.9.5. Solution: Update Edge version to 9.9.11 or higher.
De-elevation notes for Support team (4/23/2021) - The 9.8 (2018-12) server release introduced support for "de-elevation". De-elevation means that the exacqVision Server services run at lowered operating system privilege levels. In a theoretical case of a security breach or vulnerability where an attacker could somehow inject code to be executed under the guise of the server, that code will not be able…
Some Disks May Be Reported Twice In Server Storage Management Functions (4/23/2021) - Some hard disks may be reported twice in Windows, which may manifest in one or more of the following conditions: One instance can indicate a storage alarm, while the other does not.The non-alarmed instance may be the only one shown in the client, leading the user to believe that there are no storage alarms.Both instances…
ExacqVision Server version 9.8 or higher requires Windows PowerShell. (4/23/2021) - Symptom: exacqVision Server service fails to start with Error 1053: The service did not respond in a timely fashion. Problem: Windows Server 2008 does not include Windows PowerShell which is required on exacqVision Server versions 9.8 or higher. Solution: Option 1: Stay at exacqVision Server 9.4 Option 2: Upgrade the operating system to a supported…
Panasonic Cameras fail to connect on server version 9.6 or higher with Connection error (407) (4/23/2021) - Symptom: Panasonic Cameras fail to connect on server version 9.6 or higher with Connection error (407) Problem Panasonic cameras fail to connect with an HTTP Connection Error 407. The http data stream sent for the client is correct, but access to the URL requires the prior use of a proxy server that needs some…
Client restart due to Intel drivers (4/23/2021) - There is an issue with Intel drivers on Linux systems where customers might call in regarding the client closing or restarting with any of our Linux hardware, but most likely with LC and G-Series PoE is where we've seen it. The issue is documented in #d19225. You can tell that this issue is happening because you…
Configuring exacqVision S-Series Enterprise System with LSI RAID Controller with all JBOD Disks (4/23/2021) - exacqVision S-Series systems with LSI RAID controller running exacqVision Server 6.4.x display an empty Network tab on the Storage page if all disks are configured for JBOD. To fix this issue, complete the following steps: On the S-Series system, download the udev_gen.sh script (attached below).cd to the location where the script was downloaded and run sudo ./udev_gen.sh.…
Windows Updates, Imaging, and LTSx – Information (4/23/2021) - Description This ticket contains likely KB information for Windows images. First there are wikis here: https://trac.exacq.com/DVR/wiki/Windows10InformationandRequirements https://trac.exacq.com/DVR/wiki/Windows10DevelopmentEnvironmentCreation https://trac.exacq.com/DVR/wiki/Windows10ImageCreation https://trac.exacq.com/DVR/wiki/Windows10Verification The the first wiki is probably of most relevant here. Our image is based on Windows 10 Enterprise 1607 LTSB (Long Term Service Branch)LTSB means the same thing here as it does for ubuntu. It is/was a mature, stable…
ESM downgrade fails with newly added users (4/23/2021) - Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File "", line 40, in run_migration_command File "south_utils\run_migrations.py", line 127, in run_backward_migrations File "south_utils\run_migrations.py", line 45, in run_migration_command…
Windows 10 Kiosk user password expiring (4/23/2021) - Issue: Exacq server Kiosk User account password expires every 90 days. NOTE: This is not an issue if you are not using the Kiosk User, if you have not had an issue after 90 days in service, and if your server was built in December 2018 or later (ER1852xxxxxx). Servers affected: Any Windows 10…
System watchdog after changing time on an Una (4/23/2021) - Una systems may watchdog after changing the system clock backwards. To disable usbdio watchdogs, add this to usbdio.ini: watchdog=0 If Una is the 16 port version, the above line will need to be added to both device sections in usbdio.ini.
Illustra3 cannot update ptz preset name (4/23/2021) - Tested Version exacqVision server 7.6.4 (Illustra Demo Server)exacqVision client 7.6.3 Platform Q87 Core i5 WES Demo server Steps to reproduce Conenct to Illustra demo server with exacq client (illustra.exacq.com)Go to camera named "Pro 2MP 30X PTZ"Click on "Mechanical PTZ | Presets" tabsSelect one of the existing PTZ presetsEnter a new name for it…
Low framerates when using web sockets with high res video (4/23/2021) - Description In the web service, as the source resolution of a camera grows, the ability to quickly stream frames is reduced. This is particularly noticeable with cameras of 1080p resolution or higher. When this issue occurs, video will start displaying at extremely slow frame rates and, when switching to a larger layout, some video will…
ONVIF camera streams may repeatedly cycle stream connection (4/23/2021) - Issue Starting with exacqVision Server 9.3.21, some ONVIF cameras may repeatedly disconnect and reconnect, which causes gaps in video recording. The following log message repeating pattern may also be observed: 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: Context 017 HQ Office R&D. Media open but data timed out. Close and retry 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: 017…
Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials (4/23/2021) - Issue All exacqVision Server systems, excluding C-Series Client Workstations, on initial boot proceed with an initial setup process: End user will be directed to create initial administrative credentials for the OS.End user may be asked additional questions.Once system completes this initial setup, it will allow the end user to now login to the OS with…
Bomgar support client will fail to install during retail deployment without internet connection (4/23/2021) - Issue Starting with the 2019-09 retail keys, we migrated to a newer Bomgar support client version necessitated by our having upgraded our Bomgar appliance.The newer Bomgar client requires communication with the appliance, and will fail to install if this is blocked.User will see Bomgar-related error messages, and will need to ignore/cancel. These are not fatal…
Writing a DVD with E1 motherboard may freeze system (4/23/2021) - Issue Linux systems with H110-E1 motherboard and DVD drive connected to SATA 10 header are affected. When local evClient is used to export video to DVD, the OS and system may freeze and never watchdog. Newer systems instead ship with DVD connected to a non-problematic SATA port. Workaround Given the risk inherent in changing…
Illustra Essentials (Gen2 cameras) motion mask not working (4/23/2021) - Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be…
WES7 servers may indicate duplicate timezone selections in config, and cause searches to fail (4/23/2021) - Issue Servers report all available timezone names, as well as the currently configured timezone name and bias, to Clients. In turn, the Client's time/date/zone configuration panel will present all these available timezone names in the timezone dropdown, and users can use this to change the server's configured timezone. Additionally, the indicated bias is necessary for…
Camera inspection is missing from the menu (4/23/2021) - Issue The exacqVision Enterprise Manager Camera inspection menu item is not visible Version Fixed Fixed in exacqVision Enterprise Manager 19.12.4
Servers are able to be enabled if Web Service initialization fails (4/23/2021) - Description When connecting to a web service whose initialization fails, all servers should be disabled. Version Introduced 8.0 Platform All Steps to reproduce Add a web service that causes initialization to fail. Expected result The enable toggles for each server on the web service is disabled. Actual result The enable…
Samsung PTZ functionality loss in exacqVision Server 20.03 (4/23/2021) - Issue Samsung PTZ functionality loss in exacqVision Server 20.03 Workaround Re-enable mechanical PTZ for the camera, via exacqVision Client. Version Affected 20.03 Version Fixed Fixed in 20.03.111 and forthcoming 20.03.7 RC
Enterprise Manager Cannot select all servers for license transfer (4/23/2021) - Issue When a user has more than 100 servers, there's is an issue with filtering and selecting any servers that are not initially displayed. Version Affected 20.03.2.0 Version Fixed 20.03.110
Honeywell Vista 128bpt Incorrect Bypass Status (4/23/2021) - Issue An issue was found with our Honeywell Vista Security Integrations plugin and the Honeywell Vista 128bpt panel where the zone bypass button was not functioning for some combinations of zone status. Each zone is capable of having up to 16 different states simultaneously. For example, a zone may be in a state of both…
Analog PTZ may exhibit significant lag with exacq joystick and Sensormatic matrix switches (4/23/2021) - Issue This issue is especially pronounced when manually performing proportional PTZ via exacq joystick and exacqVision Client, with Server versions <= 19.06. Once user releases joystick, a camera may take up to 20 seconds to stop. Version Fixed Fixed in 19.09 RC exacqVision Server
Server 19.06 indicates failover/failback not supported (4/23/2021) - Issue Enterprise Manager will report that failover not supported on some instance of exacqVision server 19.06. This affects only fresh installs of 19.06 and applicable to all platforms. Workaround Downgrade-UpgradeDowngrade the server to 19.03, then upgrade the server to 19.06. This issue does not affect upgraded systemsManual xml editstop the exacqServer serviceedit update.xml file…
Additional Linux resources needed for larger installations (4/23/2021) - Description Crashes found during restarts were traced back to insufficient file descriptors.On larger installations we need to tune the linux server by allowing more file descriptors for our process.The problem has been seen on systems with as few as 117 streams when storage rules are in effect. Version Introduced From beginning, scaleability issue. …
RTSP library crashes with invalid h264 packet from camera (4/23/2021) - Description Rtsp_lib is a layer of code that interface with Live555 for streaming video/audio/metadata and the camera plugins Axis/Dahua(essentials)/illusta3/illustraFlex/Hikvision(e-series)/Samsung/Panasonic/Sony/IQEye/UDP/RTSP/Pelco). We have seen an issue with Pelco Optera and IllustraFlexcameras that emit either larger than allocated userdata or 0 length sps packets and caused the server to crash. This is not very common but need to…
System watchdogs when configuring Extended Storage (4/23/2021) - Description Affected platforms: Linux, Ubuntu 32-bit with PAE-configuration (systems with more than 4GB of RAM).Affected configuration: 1 DVR + n S-Series, where s-series are all used for Extended Storage and are being connected to the single DVR. Symptoms A DVR system watchdogs while configuring many extended storage (iscsi) volumes. Troubleshooting This is happening…
Axis plugin motion detection alarm event might not expire (4/23/2021) - Description Setting a Record Video via Video Motion Event will not clear on an Axis Q6114-E camera running Edge software. Tested Version Edge 7.6.1.93449Firmware 6.20.1Client 7.6.4.94409 Platform Edge Steps to reproduce Set a Motion Window on the camera via the ClientConfirm Motion Detection is functionalCreate a new Event in Event Linking -…
Server may emit unnecessary duplicate config and cause the Client to flicker (4/23/2021) - Description Particularly evident with advanced h.264 branch. On any config update from client or evAPI, StreamPI unnecessarily emits the full, cached, master config document to all connected clients/evAPI instances. This unnecessary emit will either indicate or not indicate the applied update, depending on how long the update takes to be applied. In the case of…
Windows server 2012 can have 64 importers (4/23/2021) - Issue Windows Server can report 64/128 cores (via multiprocessing.cpu_count), and we create importers based on number of cores. This had the effect of bringing a 1-core Windows Server 2012 R2 VM to its knees as it created 60+ importers.The logic to determine number of importers does not work in our current 19.09 and 19.12 EM. …
Adding web service using server credentials does not enter password (4/23/2021) - Description When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached. Version introduced 4.3.13.102215 Platform…
Windows installer may not reinstall new plugins after downgrade/upgrade (4/23/2021) - Issue If a Windows server is downgraded to a version before a new plugin was added, an upgrade back will not install those plugins by default; this means that an on-server upgrade is needed in order to select the checkboxes during install. Two notable plugins added in 19.09.0: ccurepi (used to connect to CCure 9000…
Vivotek factory default codec is set to SVC (4/23/2021) - Some Vivotek camera factory defaulted codec is SVC (Scalable Video coding) which is an extension of H264 that we do not support. When the camera is in this mode, the plugin fails to stream video and stays in the "connecting" state. Also were not be able to change the codec setting from the client. The…
Illustra3 HTTPS support setup (4/23/2021) - Setting up Illustra3 camera for https support in 8.4.1 server. All Illustra3 devices(Pro/825/625/mini-dome/mini-bullet/2mp LT Pro/Flex?) should all factory defaulted to both(http/https) modes with self signed cert.8.4.1 server will ONLY support all Illustra3 devices in both(http/https) mode.To upload a cert file, log onto the camera web page. The http/https page is either in security or network/advanced…
Panasonic Default Motion Window May Not Save Correctly (4/22/2021) - Issue When configuring motion windows on Panasonic cameras, and clicking the Apply Defaults button in Client in order to create a default motion window that matches whole imager size, the window does not save. Workaround Manually draw a window within the video window boundaries. Version Fixed exacqVision Server versions 20.09.8 or higher
Axis P8221 audio/DIO only device failed input trigger state (4/22/2021) - Description Axis device without video and only support audio/DIO failed to handle notification events. Version introduced 8.6.0.114658 Platforms All Steps to reproduce Connect to P8221 and trigger input. Expected result Input trigger as expected. Actual result No input triggered. Workaround Revert to server 8.4.x Version fixed 8.7.8.115465 
Axis crash server with date/time settings (4/22/2021) - Description Server crashes when add Axis camera with date/time on the camera is set to sync manually or with computer time. Version introduced 8.6.1.115070 Platforms All Steps to reproduce In the camera web page, change the "Time mode" to either manual or with computer time in "Date & Time Settings" page.connect Axis…
Some Illustra Cameras will Connect but then Disconnect After 1 Minute (4/22/2021) - Issue Some Illustra models, specifically ISL02B1BNWIY, will initially connect, but then disconnect after 1 minute. Workaround Downgrade to 20.03.5 server.Specify #transport=rtspSpecify #transport=udp Resolution Fixed in exacqVision Server 20.03.124 Version Affected exacqVision Server 20.03.6 Version Fixed exacqVision Server 20.03.124
Some Samsung models require Motion to be Configured via Cameras Web Interface (4/22/2021) - Issue Some Samsung models are not supported in regards to motion window configuration. Workaround Configure motion windows via the cameras web interface. Resolution Capability added to exacqVision. Version Affected exacqVision Server versions prior to 20.03.123 Version Fixed 20.03.123
ESM adds server to root group if user has only one group visible (4/22/2021) - Description If a user has only one group visible to them, an attempt to add a server to the group will inadvertently add the server to the root group. And hence be invisible to a user if they are not root user. Tested version 5.1.9.115770 Platform All Steps to reproduce Add a…
S-Series may fail to partition RAID volume (4/22/2021) - Issue S-Series models running Ubuntu 18.04, may fail to create some partitions. This issue is not easily noticeable in exacqVision Client, unless the end user looks closely to observe gaps in the partition list. It can be more easily detected from terminal. Notice the "b" flag is missing indicating a non-block device. root@exacqu-desktop:/dev# ls -l…
dpkg-reconfigure causes a false-negative error message (4/22/2021) - Description Why would someone ever want to execute dpkg-reconfigure when edvrserver already installed? To re-execute any of the following postinst actions: Update nsswitch.conf for our mDNSresponder.Configure rp_filter for camera discovery.Restore MISSING streampi.xml. (reminds me of a factory default)Restore MISSING useraccounts.xml. (reminds me of a factory default)Make pulse audio system-wide.And of course, if you want to…
ESM needs to use port and address when building xdv for client (4/22/2021) - Description If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers. Tested version 4.9.23 Platform All Steps to reproduce Add multiple servers on ESM with same IP Address and different…
ONVIF Cameras May Stop Recording Motion (4/22/2021) - Issue Some ONVIF cameras report motion by means of a "pull-point" connection separate from the streaming video connection. If the camera unexpectedly closes the motion status connection, the server will retry the connection in order to reacquire motion status. When this happens, the corresponding server log messages will resemble:4/27/2020 02:59:38.464 AM onvifnvcPI Error http://172.19.232.75:80/onvif/subscribe_service: pull point socket exception.4/27/2020…
exacqvision Server May Not Enable NTP Sync On Certain Onvif Cameras (4/22/2021) - Issue When exacqVision Server connects to an IP camera, it normally configures the camera with the IP address of an NTP time server, so that the camera will automatically keep time synchronized. Normally, cameras will then enable sync. However, some ONVIF cameras, such as Honeywell H3W2GR1 or Tyco Security Products Essential 4, do not automatically…
user-admin fails to update own username on Start system (4/22/2021) - Description A user-admin cannot successfully change their own name on a Start system. Version Introduced 4.6.3.25895 May 11, 2011 Platform All Steps to reproduce On a system with a Start licenseCreate a 'test' user in the User Admin groupYour choice of name and passwordLogin to the system as the 'test' userChange your…
Enterprise user names length check on long names fails (4/22/2021) - Description Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be…
Panasonic Camera Motion May Be Ignored (4/22/2021) - Issue When iVMD analytic support was added in exacqVision Server version 20.03.0, it caused motion data to be ignored from older or non-iVMD camera models. Resulting in video not being recorded when using motion-based recording. Workaround Use free-run recording or downgrade to exacqVision Server version 19.09 Resolution Same for resolution 10pt Version…

Tags Level2, 4423

Knowledge Support Support exacqVision Server Categories Products

Removing Unused LSI MegaRAID Storage Management Software on Ubuntu Linux to Eliminate Open Port 3071 Vulnerability

Post author By Bhargav Atturu
Post date April 12, 2021

Symptom:

Vulnerability scans may detect and indicate that port 3071 is Open/Listening because of the installed LSI MegaRAID Storage Management software (LSI MSM) on an Ubuntu Linux server that does not have hardware support for RAID configuration. IF IT IS NOT BEING USED, the software may be removed to eliminate this vulnerability.

The following Ubuntu Linux commands may be used to confirm this condition.

admin@ER1234567890:~$sudo netstat –lntup

Display excerpt…

Active Internet connections (only servers)
Proto Recv-Q      Send-Q      Local Address     Foreign Address   State PID/Program name
Tcp   0     0     0.0.0.0:3071      0.0.0.0:*         LISTEN      1311/java
Udp   0     0     0.0.0.0:3071      0.0.0.0:*               1595/java

admin@ER1234567890:~$ sudo lsof -i -P -n

Display excerpt…

COMMAND     PID   USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
java       1595   root   20u IPv4   11857      0t0 UDP *:3071
java       1595   root   24u IPv4   12538      0t0 TCP *:3071 (LISTEN)

Requirement(s):

Physical or remote access to the exacqVision Server with a “full admin” role.

Resolution:

NOTE: For the purposes of the following instructions. Left-click is defined as and will be used to “select an item” and Right-click is defined as and used to “display additional options that apply to the item.” This is typical of a mouse configured for a “right-handed” operator.

Figure 1. The Ubuntu exacqVision Desktop displays the LSI MSM icon.

A variant of the previously mentioned netstat terminal command provides a concise way to check.

admin@ER1234567890:~$ sudo netstat –lntup | grep –i 3701

Left-click on “Applications” on the top menu of the Desktop.
Left-click on “System Tools” from the dropdown menu.
Left-click on “Terminal” from the following menu.

Figure 2. Using Terminal to check for port 3071 in LISTEN mode.

Figure 3. Steps 1-3.

Left-click on “Applications” on the top menu of the Desktop.
Left-click on “System Tools” from the dropdown menu.
Left-click on “Smart Package Manager” from the following menu.

Figure 4. Steps 4-6.

Left-click in the search box (with the magnifying glass) and type “megaraid” and the “Package list” should be reduced to just the “megaraid-storage-manager.”
Left-click on the “megaraid-storage-manager” line item
Left-click on the “Remove” selection.

Figure 5. Steps 7-10.

Left-click on “File” from the pull-down menu.
Left-click on the “Execute Changes…” from the following menu.
Left-click on the “OK” button.
Wait for the “Operation Progress” popup window to appear and indicate “100%”. Close the “Smart Package Manager.”

Figure 6. Use Terminal to verify the port is no longer open.

admin@ER1234567890:~$ sudo netstat –lntup | grep –i 3701

A blank reply means that it is no longer active.

Figure 7. Steps 11 & 12.

Right-click on “LSI MSM” icon on the Desktop.
Left-click on “Delete” from the popup window.
Done.

Tags LSI MegaRAID, Storage Management Software, Ubuntu Linux, Open Port, 4338, LSI MSM, Port 3071, Guest, Vulnerability

Knowledge Support Support exacqVision Client

exacqVision Client Error – Unable to exclusively lock file

Post author By Tom Oakes
Post date April 7, 2021

Symptom

Problem

When viewing cameras, the user would occasionally see the following exacqVision Client Error message:

Unable to exclusively lock file<br>
C:\Users\&lt;username&gt;\AppData\Roaming\edvrclient\edvrclient.xml with file<br>
C:\ProgramData/boost_interprocess/1615401609/QzpcVXNIcnNicQ05Pc3N6XEFwcERhdGRcU…<br>
Error The system cannot find the path specified.

It was observed that the C:\ProgramData\boost_interprocess\ folder is being renamed by software running in their corporate environment.

The exacqVision Client uses the boosts IPC folder which is sometimes used by the other software.

Example

After a reboot it was observed that the folder

C:\ProgramData\boost_interprocess\1616678833

was renamed to:

C:\ProgramData\boost_interprocess\49010000_7D0A0000

Resolution

Update the exacqVision Client software to version 22.06 or higher, for which this issue has been resolved.

To temporarily resolve:

Close the exacqVision Client application
Remove the offending ‘C:\ProgramData\boost_interprocess\’ folder and re-start the client.

Tags Client Software, Error, 4327, Lock File, Guest

Knowledge Support Support Categories exacqVision Integrations Uncategorized

Exacq Software can’t connect to standalone S3 solution

Post author By Mena Awed
Post date April 6, 2021

when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it.

The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and we are working on adding this feature in the future builds

Recently tested:
Wasabi S3
Connection would fail with errors:

TM=12:43:19.359;LV=25;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] begin connect attempt.

TM=12:43:19.359;LV=25;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] end connect attempt.

TM=12:43:19.434;LV=25;PI=60000;TX=LDAP query: (servicePrincipalName=HOST/exacq-nvr-test.edu)

TM=12:43:19.462;LV=75;PI=390000;TX=Invalid S3 path = https://security-8.s3.us-central-1.wasabisys.com

TM=12:43:19.462;LV=50;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] Target interface could not be created.

Tickets:
19422
22794
AES-45

Tags AWS, S3, Level2, 4324

Knowledge Support exacqVision Enterprise Support

exacqVision Enterprise Manager Error When Saving Custom User Role

Post author By Tom Oakes
Post date April 6, 2021

When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again.”

To resolve copy the script “fix_userroles.py” to the EnterpriseSystemManager install folder.

Windows
C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager

Linux
/usr/local/exacq/esm/

Navigate to EnterpriseManager directory and Launch the Interactive shell

Windows

cd "C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager"

enterprisesystemmanager.exe shell

Python 3.7.3 (default, Aug 19 2019, 13:50:07)

[GCC 5.4.0 20160609] on linux

Type "help", "copyright", "credits" or "license" for more information.

(InteractiveConsole)

>>>

Linux

cd \usr\loca\exacq\esm

sudo ./enterprisesystemmanager shell

Python 3.7.3 (default, Aug 19 2019, 13:50:07)

[GCC 5.4.0 20160609] on linux

Type "help", "copyright", "credits" or "license" for more information.

(InteractiveConsole)

>>>

Run the Script

>>> from fix_userroles import start

>>> start()

Dry run? (y/n): n

Enterprise Manager URL? (http://127.0.0.1): http://localhost:8100

Username: admin

Password:

You should begin to see results returning as the script runs. When complete you will be returned to the shell prompt “>>>”.

Type sys.exit() or press Ctrl+Z to close the shell

Check EM to ensure proper operation.

Note: This issue should be resolved in exacqVision Enterprise Manager v21.06. See #22593 for additional information.

Tags EM, Level2, Script, User Role, Shell, 4302

Knowledge Support Support exacqVision Enterprise Categories Products Uncategorized

Can not log into EM after updating to 21.03

Post author By Brian Lakin
Post date April 5, 2021

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.

Microsoft link found here detailing other issues similar.

HERE

If you check the services the Apache service will be in a stopped state.
Also check the System Logs for an error:

Error in System Logs show:
The Apache service reported the following error:
httpd.exe: Could not open configuration file C:/Program Files/exacqVision/EnterpriseManager/apache_solr/apache2/conf/httpd.confN: The system cannot find the file specified.

To resolve this on the EM server go to
Windows: C:/Program Files/exacqVision/EnterpriseManager/apache_solr/apache2/conf/
There is a file called httpd.conf
Copy this file and paste it back into the same folder and rename the file to httpd.confN .

Once this is done go to the services and start the solr apache service.
Now log into the localhost.

Tags Guest, EM, Apache Solr, Apache, 4297, solrApache

Issue:

Workaround:

Version Affected

Resolution:

Version Fixed:

Related Link:

Symptom:

Requirement(s):

Resolution:

Symptom

Problem

Example

Resolution

Navigate to EnterpriseManager directory and Launch the Interactive shell

Run the Script