Description If an error occurs on the filtering dialog, the dialog still closes and user is unaware of the error <br> Tested version 4.9.22 <br> Platforms All <br> Steps to reproduce Navigate to server list viewOpen filtering dialogFor SSA Date, enter older than 200 monthsClick Apply <br> Expected result Dialog remains open and displays the… Continue reading Filtering Dialog Errors
Month: April 2021
Installing Exacq Web Service on 32-bit Windows fails
Description Installing the web service on 32-bit Windows fails. After installing the web service will not run, and the following error message can be found in the event viewer:The Apache service named reported the following error: >>> httpd.exe: Syntax error on line 37 of C:/Program Files/exacqVision/WebService/Apache/conf/httpd.conf: ServerRoot must be a valid directory. <br> Introduced Version… Continue reading Installing Exacq Web Service on 32-bit Windows fails
Seeing “invalid date/time” or “invalid time server” Client Error Messages
Seeing “invalid date/time” or “invalid time server” Client Error Messages——————————————————————————————————–When either of these error messages are displayed by the client, you can follow the appropriate following troubleshooting steps, depending on whether the system is Windows-based or Linux-based. <br> Windows: – Due to how server generates XML, the only conceivable causes are: – CTimeManager::GetTimezone() returning false,… Continue reading Seeing “invalid date/time” or “invalid time server” Client Error Messages
Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu
Symptom When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called “reverse path filtering” set <br> Affected platforms Illustra Pro, Flex and Essentials camerasUbuntu 10.04, 12.04, 14.04 <br> Workaround Edit the network security configuration file in /etc/sysctl.d/Change the value from Strict mode… Continue reading Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu
Crash when deleting UDP serial port
Description Server crashes when deleting a UDP serial port. The crash happens for both the stand-alone UDP serial port or the Neo internal serial port. <br> Introduced 8.4 <br> Workaround Workaround is to disable the UDP serial port before deleting it. To disable a stand-alone UDP serial port, set the usage type to None. To… Continue reading Crash when deleting UDP serial port
Second on board NIC missing
Description There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing. <br> Platform Linux and Windows with Q87 motherboard The servers we found in the field with this… Continue reading Second on board NIC missing
Onvif plugin now supports camera timestamping
The Onvif plugin has always time-stamped frames as they arrive at the server. With issues of network latency and camera streaming problems, this could cause video to look jittery. An option was added to provide time-stamping with camera time. Adding #timestamp=camera in the hostname would use the presentation time provided by the camera. The default… Continue reading Onvif plugin now supports camera timestamping
ESM server edit form displays “DDNS request error 428: No changes to be made”
Description When enabling dynamic dns without supplying a hostname on server edit form, “DDNS request error 428: No changes to be made” will be displayed below the hostname field.This will only happen on outbound server connections, if the server already has an address and mac. <br> Version introduced 4.7.12.109795 <br> Platforms All Platforms <br> Steps… Continue reading ESM server edit form displays “DDNS request error 428: No changes to be made”
ESM: Data roll off service uses more CPU
Version Introduced 4.5.7 <br> Platform Linux and Windows <br> Steps to reproduce Install 4.5.7 or later <br> Expected result == No change in CPU usage <br> Actual result Datarolloff process takes up more CPU <br> Work Around Downgrade or Run ESMDatarolloff service once a day until roll off is complete <br> Version fixed 5.1.0 <br>
DmpPi Slow To Reconnect
Issue The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and… Continue reading DmpPi Slow To Reconnect