Month: April 2021

Illustra Essentials (Gen2 cameras) motion mask not working

Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be… Continue reading Illustra Essentials (Gen2 cameras) motion mask not working

WES7 servers may indicate duplicate timezone selections in config, and cause searches to fail

Issue Servers report all available timezone names, as well as the currently configured timezone name and bias, to Clients. In turn, the Client’s time/date/zone configuration panel will present all these available timezone names in the timezone dropdown, and users can use this to change the server’s configured timezone. Additionally, the indicated bias is necessary for… Continue reading WES7 servers may indicate duplicate timezone selections in config, and cause searches to fail

Servers are able to be enabled if Web Service initialization fails

Description When connecting to a web service whose initialization fails, all servers should be disabled. <br> Version Introduced 8.0 <br> Platform All <br> Steps to reproduce Add a web service that causes initialization to fail. <br> Expected result The enable toggles for each server on the web service is disabled. <br> Actual result The enable… Continue reading Servers are able to be enabled if Web Service initialization fails

Samsung PTZ functionality loss in exacqVision Server 20.03

Issue  Samsung PTZ functionality loss in exacqVision Server 20.03 <br> Workaround Re-enable mechanical PTZ for the camera, via exacqVision Client. <br> Version Affected 20.03 <br> Version Fixed Fixed in 20.03.111 and forthcoming 20.03.7 RC

Honeywell Vista 128bpt Incorrect Bypass Status

Issue An issue was found with our Honeywell Vista Security Integrations plugin and the Honeywell Vista 128bpt panel where the zone bypass button was not functioning for some combinations of zone status. Each zone is capable of having up to 16 different states simultaneously. For example, a zone may be in a state of both… Continue reading Honeywell Vista 128bpt Incorrect Bypass Status

Analog PTZ may exhibit significant lag with exacq joystick and Sensormatic matrix switches

Issue This issue is especially pronounced when manually performing proportional PTZ via exacq joystick and exacqVision Client, with Server versions <= 19.06. Once user releases joystick, a camera may take up to 20 seconds to stop. <br> Version Fixed  Fixed in 19.09 RC exacqVision Server

Server 19.06 indicates failover/failback not supported

Issue  Enterprise Manager will report that failover not supported on some instance of exacqVision server 19.06. This affects only fresh installs of 19.06 and applicable to all platforms.  <br> Workaround Downgrade-UpgradeDowngrade the server to 19.03, then upgrade the server to 19.06. This issue does not affect upgraded systemsManual xml editstop the exacqServer serviceedit update.xml file… Continue reading Server 19.06 indicates failover/failback not supported

Additional Linux resources needed for larger installations

Description Crashes found during restarts were traced back to insufficient file descriptors.On larger installations we need to tune the linux server by allowing more file descriptors for our process.The problem has been seen on systems with as few as 117 streams when storage rules are in effect. <br> Version Introduced From beginning, scaleability issue. <br>… Continue reading Additional Linux resources needed for larger installations