Description This ticket contains likely KB information for Windows images. First there are wikis here: https://trac.exacq.com/DVR/wiki/Windows10InformationandRequirements https://trac.exacq.com/DVR/wiki/Windows10DevelopmentEnvironmentCreation https://trac.exacq.com/DVR/wiki/Windows10ImageCreation https://trac.exacq.com/DVR/wiki/Windows10Verification The the first wiki is probably of most relevant here. Our image is based on Windows 10 Enterprise 1607 LTSB (Long Term Service Branch)LTSB means the same thing here as it does for ubuntu. It is/was a mature, stable… Continue reading Windows Updates, Imaging, and LTSx – Information
Month: April 2021
Windows 10 Kiosk user password expiring
Issue: Exacq server Kiosk User account password expires every 90 days. NOTE: This is not an issue if you are not using the Kiosk User, if you have not had an issue after 90 days in service, and if your server was built in December 2018 or later (ER1852xxxxxx). <br> Servers affected: Any Windows 10… Continue reading Windows 10 Kiosk user password expiring
ESM downgrade fails with newly added users
Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File “”, line 40, in run_migration_command File “south_utils\run_migrations.py”, line 127, in run_backward_migrations File “south_utils\run_migrations.py”, line 45, in run_migration_command… Continue reading ESM downgrade fails with newly added users
System watchdog after changing time on an Una
Una systems may watchdog after changing the system clock backwards. To disable usbdio watchdogs, add this to usbdio.ini: watchdog=0 If Una is the 16 port version, the above line will need to be added to both device sections in usbdio.ini.
Illustra3 cannot update ptz preset name
Tested Version exacqVision server 7.6.4 (Illustra Demo Server)exacqVision client 7.6.3 <br> Platform Q87 Core i5 WES Demo server <br> Steps to reproduce Conenct to Illustra demo server with exacq client (illustra.exacq.com)Go to camera named “Pro 2MP 30X PTZ”Click on “Mechanical PTZ | Presets” tabsSelect one of the existing PTZ presetsEnter a new name for it… Continue reading Illustra3 cannot update ptz preset name
Low framerates when using web sockets with high res video
Description In the web service, as the source resolution of a camera grows, the ability to quickly stream frames is reduced. This is particularly noticeable with cameras of 1080p resolution or higher. When this issue occurs, video will start displaying at extremely slow frame rates and, when switching to a larger layout, some video will… Continue reading Low framerates when using web sockets with high res video
ONVIF camera streams may repeatedly cycle stream connection
Issue Starting with exacqVision Server 9.3.21, some ONVIF cameras may repeatedly disconnect and reconnect, which causes gaps in video recording. The following log message repeating pattern may also be observed: 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: Context 017 HQ Office R&D. Media open but data timed out. Close and retry 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: 017… Continue reading ONVIF camera streams may repeatedly cycle stream connection
Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials
Issue All exacqVision Server systems, excluding C-Series Client Workstations, on initial boot proceed with an initial setup process: End user will be directed to create initial administrative credentials for the OS.End user may be asked additional questions.Once system completes this initial setup, it will allow the end user to now login to the OS with… Continue reading Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials
Bomgar support client will fail to install during retail deployment without internet connection
Issue Starting with the 2019-09 retail keys, we migrated to a newer Bomgar support client version necessitated by our having upgraded our Bomgar appliance.The newer Bomgar client requires communication with the appliance, and will fail to install if this is blocked.User will see Bomgar-related error messages, and will need to ignore/cancel. These are not fatal… Continue reading Bomgar support client will fail to install during retail deployment without internet connection
Writing a DVD with E1 motherboard may freeze system
Issue Linux systems with H110-E1 motherboard and DVD drive connected to SATA 10 header are affected. When local evClient is used to export video to DVD, the OS and system may freeze and never watchdog. Newer systems instead ship with DVD connected to a non-problematic SATA port. <br> Workaround Given the risk inherent in changing… Continue reading Writing a DVD with E1 motherboard may freeze system