April 2021 – Page 16

Manually Create a Swapfile in Linux

Step 1: Determine if a swapfile already exists Open a Terminal and enter the command free -m If the result shows the swap has 0 total MB, 0 used MB, and 0 free MB then there is no swapfile. Step 2: Check the Amount of Available Free Space In Terminal, enter df -h Step 3:… Continue reading Manually Create a Swapfile in Linux

Illustra3 links device level connection to video stream

Description Illustra3 supports a separate http socket to stream metadata such as analytic/motion/input trigger. This allows the device level support of events independent of the video stream. Which provides a device level connection state that could be use to monitor the device. Version Introduced r52213 (RC 5.10.x) Platform All Steps to reproduce illustra3… Continue reading Illustra3 links device level connection to video stream

How to Update 2TB WD Firmware

Steps Download the OS-appropriate WD_x compressed file (Windows or Linux) to the desktop.WD_LinuxWD_WindowsUncompress the fileWindows:Right click WD_Windows.zip and choose “Extract All…”Linux:Open Terminal and type sudo tar -xvf WD_Linux.tar.gzStop the exacqVision Server service.Open a Command Prompt or Terminal and navigate to the WD_x folder.The process varies here, depending on the OS. In the Command Prompt or Terminal, type:Windows:WD_download.exe RR04.pkgLinux:sudo chmod 775… Continue reading How to Update 2TB WD Firmware

Update web service for Apache httpoxy vulnerabilities

Description The version of Apache embedded in the web service has been found to expose a security vulnerability, known as “httpoxy” (technical details: CVE-2016-5387). This vulnerability can be avoided by changing the configuration of Apache. Version Introduced 2.3.9 Platform Web Service / All Work Around Open the evApache httpd.conffile for editingWindows: C:\Program Files\exacqVision\WebService\evApache\conf\httpd.confLinux: /etc/evapache/httpd.confFind and change… Continue reading Update web service for Apache httpoxy vulnerabilities

Extended storage (iSCSI target) recreation steps

If S-Series storage page does not populate: IQN, NVR IP, extended storage type) On the S-Series On S-Series > Storage page > Drive tab:Disable S-Series volumes. On Extended tab:Disable S-Series targets, then delete S-Series portal. Reboot the S-Series. If the IQN still does not populate, continue with steps 5-7. On the S-Series, open Terminal and… Continue reading Extended storage (iSCSI target) recreation steps

exacqCloud dashboard search for server name returns error page

There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message. If this happens get the esm logfiles.open logfile-websevice fileverify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))” If the message above is in the log file, restart the… Continue reading exacqCloud dashboard search for server name returns error page

Illustra3 – Invalid event linking item when analytic rule name is changed on the camera

Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above. There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of… Continue reading Illustra3 – Invalid event linking item when analytic rule name is changed on the camera

Samsung server log error “Device did not return codec information for profile”

Issue seen with SNO-8081R/SNV-8081R This is caused by the camera reporting codec of h.265 profile that we do not currently support with our Samsung plugin. This does not affect other profiles. The message can be ignored.

ESM attempts to install postgresql even if it’s already installed

The installer for the following specific version has an option to install postgresql even if it detects a postgresql installation on the machine, however it does not work. It throws an error as it is not able to set the install path correctly. Tested Version 3.6.0 Platform Windows Steps to reproduce Install postgresql by handRun… Continue reading ESM attempts to install postgresql even if it’s already installed

Line Expected Mac Client Error

Problem When opening the Mac client the user sees an error dialog box appear stating something similar to “file, line X: ‘-‘ expected”. This is caused by a corrupted client configuration. Steps to fix Close the exacqVision client.Open “Finder” from the Mac desktop.From the desktop menu bar, open the “Go” menu and select “Go… Continue reading Line Expected Mac Client Error