Affected platforms Una LC-Series server with exacqVision Server 7.2 <br> Symptom When an EasyConnect camera is plugged into an Una POE port, the camera is automatically discovered, but never automatically addressed. This is due to the camera being discovered with an empty MAC address. <br> Workaround This issue is intermittent, so clicking to rescan or… Continue reading Una discovers EasyConnect camera but doesn’t automatically address and connect
Month: April 2021
M-Series Factory Default Fails
Symptom: Factory default of M-series fails. <br> Problem: M-series units produced in Q2 of 2017 have factory default backup stored at /mnt/ubifs/backup1 instead of /mnt/ubifs/backup . <br> Solution: Change the name of the /mnt/ubifs/backup1 directory to /mnt/ubifs/backup This bug is fixed in release ECN 170526-01
Failure to search audio from a device with expiration rule, when “preserve audio” is checked
Symptom: Search and Export do not appear to contain audio. <br> Problem: When searching audio and video together from the same device when the video has an expiration rule applied and the ‘Preserve Audio’ checkbox is enabled, you cannot get the audio frames. <br> Solution: If using a client on a machine other than the… Continue reading Failure to search audio from a device with expiration rule, when “preserve audio” is checked
Primary DNS Shown as 0.0.0.0 on Linux Server Configured for DHCP
Symptom: On a Linux system configured for DHCP the exacqVision Client network settings page displays 0.0.0.0 as the primary DNS. <br> Problem: This is may be cosmetic, the actual primary DNS for the server should be correct IF a primary DNS is assigned from the DHCP server. <br> Solution: Update the exacqVision Server to version… Continue reading Primary DNS Shown as 0.0.0.0 on Linux Server Configured for DHCP
Server Fails to Fully Restart After Crash if there is No Watchdog
Symptom: The sever fails to fully restart after a crash. <br> Problem: If the server crashes, exacqd will restart the server, but then exacqd exits. This causes the server to hang during initialization. If there is no watchdog timer, the server will remain in this state. The ‘core’ process should be killed. Introduced in server… Continue reading Server Fails to Fully Restart After Crash if there is No Watchdog
Server May Not Auto Restart After Crash on Windows
Symptom: After a server crash, SCM should restart the server after a minute if no watchdog is enabled. This fails to occur. <br> Problem: The service is set to “Take No Action” under the service properties. This only affects new installs, not upgrades. Introduced in version 9.5.25. <br> Solution: Update exacqVision Server to version 9.5.37… Continue reading Server May Not Auto Restart After Crash on Windows
M-Series May Display False Watchdog Indications
Symptom: Log displays entries similar to the example below: 03/17/2018 11:06:11 AM LogPI Warning Stopping Log Manager. 03/17/2018 11:07:06 AM LogPI Warning Starting Log Manager 9.2.1.128741. 03/17/2018 11:07:08 AM dynacolorpi Warning Watchdog expired <br> Problem: This message is a false positive and can be ignored. <br> Solution: Update exacqVision Server version to 9.4 or higher.
GetAdaptersInfo and QueryLinkSpeed Errors
Symptom: Warning or Error messages seen in logs regarding either ‘GetAdapatersInfo’ in Windows or ‘QueryLinkSpeed’ in Linux. <br> Problem: These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior. <br> Solution: Update exacqVision Server version to 9.2 or higher. 9.2… Continue reading GetAdaptersInfo and QueryLinkSpeed Errors
How to Reduce the ESM Importer Count
Symptom: High CPU Usage seen on the ESM machine. CPU increases every 10-15 seconds to 99%. <br> Problem: ESM utilizes an environmental variable named ‘_ESM_NUM_IMPORTERS’. Lowering this value will limit the number of sub importers that talk to the servers. An example application for this use would be when there are a low number of servers… Continue reading How to Reduce the ESM Importer Count
Bentel Intrusion Panel Reports Incorrect Zone Status
Symptom: Incorrect status displayed for zones from Bentel integration. <br> Problem: Affecting exacqVision Server version 9.0, the status for Zone 1 is displayed for Zone 2, and Zone 2 displayed for Zone 3, etc. <br> Solution: Option 1: If license subscription allows, update exacqVision Server version to 9.1.17.127101 or higher. Option 2: If license subscription… Continue reading Bentel Intrusion Panel Reports Incorrect Zone Status