Month: April 2021

Motherboard audio continues to play even after disabling the audio channel

Description Audio coming from outputs on motherboard continues to play even after disabling the audio channel. <br> Affected platforms exacqVision Server 5.8 to 7.2.3 <br> Symptom Motherboard audio continues to play the buffered sound on the output port even after the port is disabled from exacqVision client. <br> Workaround Restart the exacqVision service <br> Resolution… Continue reading Motherboard audio continues to play even after disabling the audio channel

ESM fails to process events due to server disconnect stop alert rule crashing the importer

Affected platforms exacqVision ESM 3.7.6 or later <br> Symptom If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs: Open the log file logfile-importer and look for an entry… Continue reading ESM fails to process events due to server disconnect stop alert rule crashing the importer

Direct Search Working Yet Status Displays “Invalid username or password”

Description The Status of the Direct Search section on the Archiving page shows “Invalid username or password”  However the target can be accessed through a file explorer and direct search can find video only present on the archive target and play it back. While only cosmetic this issue can cause unnecessary concern and confusion and… Continue reading Direct Search Working Yet Status Displays “Invalid username or password”

E-Series 4-ch Encoder Fails to Record Secondary Streams for Inputs 2-4

Symptom: Secondary context streams may not record from scheduled or event linking recording.  <br> Problem: Invalid generation of context elements in XML. <br> Solution: Upgrade exacqVision Server to version 9.7.13.99496 or higher.  Optional Workaround:  Add context streams with the RTSP plugin to record the secondary streams for inputs 2-4. rtsp://IPADDRESS/h.264/ch1/sub/av_stream#timestamp=rtcp 

Uninstall of Server May Leave Files Behind on Linux / M-Series

A normal uninstall of the the exacqVision Server software may leave plugin binaries behind in the plugin-store directory.  Ubuntu:    /usr/local/exacq/server/plugin-store M-series:  /opt/exacq/server/plugin-store Fixed in exacqVision Server version 9.6.

Exception on bad POSTs to the frontend

Description Our base URL will handle get and post requests. A post request is almost always a request from a client to sync with ESM. However, if that post is not requesting an xdv, then we will except on that request. Most likely the requester will time out. Inspecting the logfile-webservice will show a ViewDoesNotExist? error

Article for IE Display Problems with Filtering

Description When using IE 11 to run ESM, there’s a number of concerns regarding filtering functionality– Clear filter button is never displayed– Radio buttons on the filter dialog do not toggle off (issue with one of the javascript functions) <br> Tested Version 4.9.22 <br> Platform All <br> Steps to reproduce Navigate to any list viewOpen… Continue reading Article for IE Display Problems with Filtering

EdgeStor Issues with Illustra3

Current Issues for using Illustra3 with EdgeStor Camera motion used to trigger Edge recording only records at the start of a motion event with pre/post duration. It does not record again until there is a new motion event.Example: If a motion event is detected and continues for an hour, but the pre/post settings are each… Continue reading EdgeStor Issues with Illustra3

Cannot Add Domain Users in ESM

Symptom: When attempting to add a new user in ESM, the error “Password is too common” is displayed. <br> Problem: This is caused by improper form validation. ESM cannot add domain users via the web interface <br> Solution: Option 1:  Update ESM to version 5.9.9 or higher. Option 2:  Add the user via the ESM… Continue reading Cannot Add Domain Users in ESM