Affected platforms <br> Symptom The Exacq Mobile 3 app can connect to multiple different web servers, but Exacq Mobile 3 will only be able to receive push notifications from the first web service even though Event Monitors from different web services are enabled in the push notification configuration. <br> Workaround Uninstall and reinstall the app… Continue reading Push Notifications only received from one web service
Month: April 2021
Archiving cannot recover from disconnected state
Affected platforms exacqVision 7.0 to 7.2 running on Windows <br> Symptom When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state. <br> Workaround Perform one of the following actions:Recreate the archive target Delete all task schedules for the archive target.Delete the archive target.Recreate the archive target.Recreate the task… Continue reading Archiving cannot recover from disconnected state
Internal memory leak when sending email
Affected platforms exacqVision 4.12.3 to 7.0 <br> Symptom There is a small memory leak whenever the server executes a program. This leak is unlikely to cause a problem on any desktop systems, but it could cause a hang or reboot on Edge systems with limited memory, if the Edge server is configured to send frequent… Continue reading Internal memory leak when sending email
ESM returns error when entering a rule duration using a decimal
Affected platforms ESM 3.2 or later <br> Symptom If the user enters a value using a decimal (for example, 10.5) for the duration value of a rule, ESM returns an error page when the user attempts to create the rule. <br> Workaround Enter a valid integer (not a decimal number) between 1 second and the… Continue reading ESM returns error when entering a rule duration using a decimal
ESM returns error when converting 31+ character Unmanaged server user to Managed
Affected platforms ESM 3.0 or later <br> Symptom An attempt to convert an unmanaged server user to a managed server user that contains more than 30 characters in the username will return a red banner displaying the following error: “Value too long for type character varying(30).” Also note that any usernames greater than 36 characters… Continue reading ESM returns error when converting 31+ character Unmanaged server user to Managed
ESM fails to completely uninstall
Affected platforms All versions of ESM <br> Symptom It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe… Continue reading ESM fails to completely uninstall
ESM does not uniquely display multiple groups with the same name in rules engine
ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater <br> Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on… Continue reading ESM does not uniquely display multiple groups with the same name in rules engine
First command to unlock/lock door or other action via Kantech integration fails
Affected platforms exacqVision Server 7.2.0 <br> Symptom When sending a command to an access control module (lock/unlock door, activate/deactivate relays etc.) the first attempt may fail silently. This is likely to happen if the operator credentials are same as the connection credentials. All subsequent commands will succeed or fail with an error message. <br> Workaround… Continue reading First command to unlock/lock door or other action via Kantech integration fails
Changes made to Entrapass connection parameters in exacqVision client are ignored
Affected platforms exacqVision Server 7.2.0 <br> Symptom Once successfully connected to an Entrapass server, changes to any connection parameters (IP address, port, username, password) are ignored. The connection will continue to attempt connection using the prior settings. <br> Workaround Dsiable the existing connection and create a new connection with new parameters. <br> Resolution Update to… Continue reading Changes made to Entrapass connection parameters in exacqVision client are ignored
Audio from motherboard sounds “choppy”
Description Users report “choppy” audio from motherboard audio outputs on Linux-based systems. <br> Affected platforms exacqVision Server 5.8 to 7.2.3, on Linux systems <br> Symptom Sound quality of audio coming from motherboard sounds “choppy”. <br> Workaround No workaround <br> Resolution Update to exacqVision Server 7.4.0.89244 or higher