Month: April 2021

Camera discovery plugin leaks memory

Affected platforms exacqVision 6.4 or higher <br> Symptom Every time there is a config or alarm event from core, the IP camera detect plugin (IPCamDetectPI.dll) will leak memory. The memory leak is in small increments and on systems where huge number of events are happening, like lots and lots of motion events for example, the… Continue reading Camera discovery plugin leaks memory

Web service rendered unresponsive if push notifications cannot reach AWS

Affected platforms Web Service 7.2.0, 7.2.1 <br> Symptom In the 7.2.0 release candidate of web service, if the machine the web service is running on does not have access to Amazon Web Services (AWS) for push notifications, the web service will crash on start. In the 7.2.1 release candidate of web service, if the machine… Continue reading Web service rendered unresponsive if push notifications cannot reach AWS

System watchdogs while archiving when SMB network share connection is lost

Affected platforms exacqVision 7.1.23 to 7.2.0 running on Ubuntu Linux <br> Symptom If the recorder is archiving and cannot reach an SMB archive target, the recorder will become unresponsive and watchdog reset. <br> Workaround Downgrade to a version prior to 7.1.23 <br> Resolution Upgrade server to 7.2.1 or newer to address proper timeout detection and… Continue reading System watchdogs while archiving when SMB network share connection is lost

Disabling or enabling of a camera will cause ESM importer to crash

Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 <br> Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. <br> Workaround Do not disable/enable… Continue reading Disabling or enabling of a camera will cause ESM importer to crash

LDAP results in Windows are incomplete due to bug in mozldap

Affected platforms exacqVision 7.1.22 <br> Symptom When a search against LDAP is executed that should return a large number of results, the actual number of returned results is less than expected. <br> Workaround Use a more specific search string <br> Resolution Update exacqVision to 7.1.23 or later

Changing OS Language May Cause Server Crash

Symptom: After changing OS language, user is unable to run exacqVision Server, crashes immediately after attempting to start.  <br> Problem: This has been seen with some languages, notably Japanese, on Ubuntu 16.04 and 18.04 systems.  Changes made after language configuration to ‘lshw’ cause the server service to crash.  <br> Solution: Update exacqVision Server to 9.6… Continue reading Changing OS Language May Cause Server Crash

LC Client / System Locks Up

Symptom: Client on LC freezes, followed by eventual lockup of the operating system.  <br> Problem: Seen on Linux 16.04 systems with Server/Client versions 9.0 through 9.4 due to the OpenGL implementation. <br> Solution: Option 1: Disable GPU decoding then set VGA acceleration to ‘None’. Option 2: Install 9.4 or higher clientInstall libegl1-mesa  sudo apt-get install… Continue reading LC Client / System Locks Up

The status of an input on USB module not updated if already connected when module plugged into server

Affected platforms exacqVision 5.6.0 to 7.0 <br> Symptom When a new usbdio board is detected while the server is running, and it already has an input plugged in, the status of the input will not be updated in the client. <br> Workaround Restart the exacqVision server. This will result in a brief interruption of video… Continue reading The status of an input on USB module not updated if already connected when module plugged into server